Mirador estimate
    $5,650/month

    Brookdale Northwest Hills

    5715 Mesa Dr, Austin, TX 78731
    • Assisted Living
    • Memory Care

    Kind staff warm community recommended

    I toured Brookdale Northwest Hills and moved my mother in - the staff are consistently kind, competent, and genuinely attentive, led by a compassionate executive director. The Harmony Enrichment Group creates a warm, active community with live music, exercise, crafts, cooking classes, outings and thoughtful dining (fresh flowers, varied menus, cheerful servers); our cozy, well-equipped apartment really feels like home. My mother is happier and well cared for, and I have real peace of mind - I highly recommend their caring, professional team.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.27·(91)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.2
    • Meals

      4.0
    • Amenities

      4.1
    • Value

      2.7

    Pros

    • Compassionate, patient caregiving staff
    • Knowledgeable nursing and medication technicians
    • Attentive front-desk and reception team
    • Responsive maintenance and housekeeping
    • Restaurant-style dining and attractive meal presentation
    • Varied menu options including all-day breakfast
    • Personalized dining service and tray delivery
    • Robust activities and enrichment program
    • Frequent live music and regular entertainment
    • Daily fitness and exercise classes
    • On-site beauty salon and library
    • In-house home health and hospice services
    • Well-maintained, clean interior and grounds
    • Well-furnished, sunlit apartments with basic appliances
    • Locked memory-care area and visible safety features
    • Active social community and resident engagement
    • Proactive holiday and special-event programming
    • Helpful planning and transition coordination
    • Courtyard and private garden spaces
    • Friendly, welcoming atmosphere for visitors

    Cons

    • Inconsistent clinical care and medication administration
    • Delays in staff responsiveness to resident requests
    • Gaps in monitoring resident intake and safety
    • Variable staff training and shift-to-shift consistency
    • Weak transfer and fall-prevention practices
    • Billing transparency and accuracy problems
    • Pressure-oriented sales and placement practices
    • Inconsistent leadership communication and follow-up
    • Infection-control and illness-management concerns
    • High fees and numerous ancillary charges
    • Limited parking and constrained outdoor-access options
    • Occasional cleanliness and maintenance variability

    Summary of reviews

    Brookdale Northwest Hills elicits strongly mixed impressions. Strengths repeatedly identified include a warm, social environment, extensive activities, and a high level of service in hospitality areas. Many reviewers cite compassionate, engaged caregivers, a proactive front desk, responsive maintenance and housekeeping, and an attractive dining program with varied menus and restaurant-style presentation. The facility's physical environment — renovated common areas, sunlit apartments, courtyard/garden spaces, and on-site amenities such as a salon and library — is a consistent selling point for families seeking a comfortable, community-oriented setting.

    Care and staff: The community is praised for staff who are patient, personable, and attentive in many interactions. Several accounts highlight knowledgeable nursing staff, medication technicians, and an exceptional nurse practitioner, along with in-house hospice and home-health availability. At the same time, there are recurring operational concerns: uneven clinical consistency across shifts, delays responding to call lights and assistance requests, and gaps in monitoring residents' intake and overall safety. These patterns are associated in reviews with fall events, illness episodes, and transfers to higher levels of care; reviewers also describe variability in staff qualifications and handoff consistency. Prospective families should verify staffing levels, medication-administration protocols, and fall-prevention practices during visits.

    Dining and activities: Dining is a clear strength for many residents — reviewers report attractive food presentation, a wide meal variety, all-day breakfast options, and a dining-room atmosphere enhanced by fresh flowers and cheerful servers. The enrichment program is broad, featuring live music, bingo, arts and crafts, off-site trips, fitness classes, film nights, and holiday events; these offerings appear to support social engagement and mood improvement for many residents. A minority of reviewers, however, described inconsistent food quality and service delays, so families may want to sample meals and ask about menu rotation and staffing for meal periods.

    Facilities and amenities: The building and grounds are generally described as clean, well-maintained, and welcoming, with well-furnished apartments that include basic appliances and good natural light. The property’s hillside topography produces limited outdoor flat space for some, and reviewers note constrained parking and steep access in places. While housekeeping and maintenance receive frequent praise, a few comments indicate localized variability in cleanliness or finishing work, suggesting periodic maintenance differences across units.

    Management and administration: Reviews present a split picture of leadership. Many families commend accessible managers, proactive communication, and strong local leadership that supports staff. Conversely, several accounts raise concerns about administrative responsiveness, follow-up on clinical incidents, and transparency around billing. There are allegations of billing errors, improper Medicare billing practices, and pressure-oriented sales tactics to move residents into higher-cost memory care — claims that warrant careful inquiry. Prospective residents should request itemized fee schedules, clarification of what is included in monthly charges, examples of recent billing statements, and the facility’s policies for consent and family notification for care transitions.

    Patterns and recommendations: Overall, Brookdale Northwest Hills offers a socially active, hospitality-focused environment with many amenities that appeal to independent and assisted living residents. The principal cautionary themes relate to clinical consistency, responsiveness, safety protocols, and financial transparency. Families considering this community should tour at multiple times of day, speak directly with nursing leadership about staffing ratios and medication/monitoring protocols, review the contract and fee schedule in detail, and ask for references from current families. Doing so will help weigh the facility’s strong social and dining advantages against the operational risks some reviewers described.

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    Location

    Map showing location of Brookdale Northwest Hills

    Brookdale Northwest Hills is located at 5715 Mesa Dr, Austin, TX, 78731.

    About Brookdale Northwest Hills

    Brookdale Northwest Hills sits in Austin, TX, and offers assisted living, independent living, memory care, nursing homes, skilled nursing, adult day care, continuing care retirement community, and at-home care services, so there are a lot of care levels under one roof and folks can keep living there as their needs change, which is real helpful, and well, if someone needs help with bathing, dressing, walking, bed transfers, toileting, eating, or taking their medicine, the staff takes care of that, and there are nurses and staff on-site 24 hours a day, with LPNs and awake staff always around, which gives peace of mind to families, and visiting nurses, podiatrists, dentists, and a whole team of therapists come in for added health care like physical therapy, speech therapy, occupational therapy, and more. You can get hospice, respite care, and full aging-in-place help where people don't have to move out just because their health changes, even if they need heavy nursing care or memory care for Alzheimer's and dementia, and the memory care part's in its own building with its own secured property, computer wander alert system, and behavioral care staff so those who might wander or act out can stay safe and cared for, and even tricky situations like someone being physically aggressive or an elopement risk get handled since the building's made for this, and there's supervision and monitoring to quickly help with anything like that.

    Living at Brookdale Northwest Hills comes with choices like private apartments, semi-private rooms, studios, and one-bedroom units, so you can pick what suits you, and rooms have features like cable TV, kitchenettes, emergency call systems, private bathrooms, and come furnished if wanted, and for people who like having pets, this place lets residents have dogs or cats, with pet care and even pet therapy, which matters a lot to some folks. Meals get served three times a day, and you can eat in the restaurant-style dining room, get room service, and choose low sodium or low sugar meals if needed, plus snacks and drinks show up during the day, so no one gets left hungry. Housekeeping and laundry are done for you, and transportation's included for shopping, doctor visits, and local outings, plus you're able to park your own car if you still drive.

    Community life stays lively with a pretty big calendar, so you'd see brain fitness programs, art classes, gardening, cooking, and educational lectures, and there are always social events, religious services, recreation, and things like intergenerational activities with kids or young people coming in. Inside, there's a fireplace lobby, library, fitness center, elevators for easy access, billiards room, card/game room, comfortable lounges, a beauty/barbershop with styling chairs and shampoo sinks, devotional spaces for worship or meditation, and outdoor spots like a courtyard with big umbrellas, comfy seating, walking paths, and lush landscaping, so folks can sit outside or walk around.

    For safety, especially in memory care, the community uses a secured property and a computerized wander alert to keep an eye out for anyone trying to leave unsafely, and staff are trained in behavioral and memory care, using structured routines in secure spaces to lessen confusion and help with tough behaviors. On top of all that, there's a registered nurse overseen health plan, known as Brookdale HealthPlus, to help with chronic diseases like diabetes or high blood pressure, and preventive care like wellness checks, immunizations, and screenings, which helps folks avoid trips to the hospital.

    Wi-Fi and internet are there for folks who like to stay connected, and things like prayer groups, educational resources, and planning support for seniors and their families get provided along the way. Brookdale Northwest Hills is part of the Brookdale Senior Living network, which means it connects to many tools and programs, including Brookdale Blogs, signature programs, and caregiving support for families. Residents and families have given the community high marks, shown by a 9.9 community score on Seniorly's rating system, and there's a long track record of serving different needs without making a big fuss about it - just helping folks keep living a normal life as their needs change over time.

    About Brookdale

    Brookdale Northwest Hills is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

    People often ask...

    Brookdale Northwest Hills offers competitive pricing, with rates starting at a cost of $5,650 per month.

    Brookdale Northwest Hills offers assisted living and memory care.

    There are 35 photos of Brookdale Northwest Hills on Mirador.

    The full address for this community is 5715 Mesa Dr, Austin, TX 78731.

    No, Brookdale Northwest Hills does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Texas, the Health & Human Services Commission licenses assisted living and long-term care facilities, conducting health and life-safety visits and complaint investigations.

    License number001cv00000RpQsOAAV
    StatusActive
    Facility typeAssisted Living Facility (type B)
    License classLicensed
    Capacity240 residents
    LicenseeBROOKDALE NORTHWEST HILLS llc
    Care servedType B
    Special certificationAlzheimer's Certified
    View the official license record

    Inspection Reports

    1

    Reports

    8

    Citations

    0

    Complaints

    7

    Years

    27 Jun 2019Life Safety
    Identified multiple deficiencies related to life safety, including NFPA 101 compliance, fire alarm systems, odor-control ventilation, extinguishers, exit door locking, and emergency power.
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    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Brookdale Northwest Hills. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Northwest Hills directly. There is no cost for this service. We are compensated by the community you select.

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