Our Cottage LLC - Fiddlers Green is described by many families as a small, upscale 16-bedroom assisted living home with a strong home-like aesthetic and scenic lakefront setting. Multiple comments highlight private rooms with en-suite baths, newly updated interiors (including a redecorated lobby and front porch), spacious common areas and a large kitchen/dining footprint. The facility’s location in a quiet gated community and the well-maintained grounds contribute to a sense of privacy and an attractive residential environment.
Staffing and day-to-day caregiving are frequently cited as strengths. Reviewers praise warm, attentive, and compassionate caregivers, name specific leaders and staff positively, and credit the team with improving residents’ physical and mental wellbeing. The home emphasizes resident-centered care and high-acuity capability; several remarks call out responsive ownership and experienced operators who are visible and involved. Dining is repeatedly noted as a positive feature, with a named chef and generally favorable comments about food quality and meal service.
Despite the many positive accounts, there is a notable pattern of contrasting experiences. Some families report serious concerns about clinical response and communication during acute medical events; these accounts point to gaps in how clinical decline is escalated and how families are informed. One allegation involving delayed family notification during a serious clinical episode stands out as a severe individual concern and suggests a need for clarifying clinical escalation protocols. Relatedly, a few reviewers perceive that business considerations influence care decisions and express unease about restrictive room policies or limits on resident movement in certain situations.
Other operational themes include variability in perceived value and cost. Several reviewers call the community pricey but worth it; at least one family viewed less expensive options nearby as preferable. There is also an operational note that ownership changed recently; while new leadership is described as responsive by some, transitions can create short-term variability in practices and should be evaluated by prospective families.
For prospective residents and families: the facility offers a high level of amenity, a small-house model with personalized-feeling spaces, and many reports of compassionate, skilled staff and strong dining. At the same time, families should ask specific questions about clinical escalation procedures, family-notification policies, staffing consistency across shifts, and financial/room-restriction policies. Requesting written care protocols, recent staffing schedules, examples of emergency-transfer procedures, and references from current families can help assess whether the home’s operational practices match the largely positive descriptions of environment and staff competence.
