Heritage Hall Rich Creek

    120 Old Virginia Ave, Rich Creek, VA, 24147
    4.3 · 19 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Clean, caring staff; slow responsiveness

    I'm glad I chose this facility - it's clean, inviting, and the staff genuinely care: compassionate nurses and CNAs, and a fantastic PT/OT rehab team that helped with recovery. Residents are engaged with lots of activities, trips and a positive social/Christian atmosphere; food is decent if not always appealing. My concerns: the unit manager and some higher-ups can be rude, the call-light system is loud and often unresponsive (nurses slow to answer), CNAs stick to assigned patients, and I saw delays on doctor orders, dining seating issues and missing bedside commodes. Overall I recommend it for care and rehab, but be aware of management and responsiveness problems.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.32 · 19 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.4
    • Staff

      4.4
    • Meals

      3.0
    • Amenities

      5.0
    • Value

      4.3

    Location

    Map showing location of Heritage Hall Rich Creek

    About Heritage Hall Rich Creek

    Heritage Hall Rich Creek is a skilled nursing center with 90 beds, and it serves seniors who need help with daily activities as well as those who need more complex healthcare or rehabilitation. The facility has private and semi-private rooms, and there are accommodations for couples, so people can stay together if they want. Residents can get personalized care plans made by trained professionals, and the staff includes on-site nurses who make sure each person gets the right care. The center offers physical, occupational, and speech therapy for those who need it, and there's a rehab gym for recovery and exercise. People can join planned activities like arts and crafts, gardening, and discussion groups to stay busy and social. Families will find amenities aimed at comfort and convenience-there's an outdoor recreation area, a beauty and barber shop, transportation services, and several club options including a physical fitness club with various training equipment. Heritage Hall Rich Creek specializes in many healthcare and assistance services, using unique care programs and names, and always focuses on resident well-being and quality of life, which means people usually find the place built around their needs rather than a one-size-fits-all setup. The center also connects with the community through its Facebook page, but you can't access that from every browser.

    People often ask...

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