Cottages of Lacey

    8570 Martin Way E, Lacey, WA 98516
    • Assisted Living
    • Memory Care

    Attentive compassionate staff, secure community

    I placed my mom here and feel very comfortable with the attentive, compassionate staff and thorough COVID screening. The community is clean, secure, and well-kept, with good food, engaging activities and welcoming common areas that keep residents social and happy. Staff communicate promptly, treat residents like family, and gave us real peace of mind. I would definitely recommend this memory-care community.

    Loved one of resident
    Jul 2026

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    Reviews

    3.97·(67)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.9
    • Meals

      3.6
    • Amenities

      4.8
    • Value

      1.0

    Pros

    • Compassionate, attentive staff
    • Strong memory-care programming
    • Engaging activities and social events
    • Well-maintained grounds and appealing common areas
    • Secure, safety-focused environment
    • Attractive, home-like facility design
    • Good meal quality and dining options
    • Thorough admission and clinical evaluations
    • Responsive care coordination with families
    • Clean, well-kept resident units
    • Outdoor courtyard and walk-friendly grounds
    • Frequent themed events and entertainment
    • Welcoming atmosphere for visitors
    • Active social engagement and family communication

    Cons

    • Inconsistent clinical oversight and care-plan follow-through
    • High staff turnover and staffing instability
    • Delays in attending to resident needs and monitoring
    • Inconsistent hygiene and incontinence-care practices
    • Pest-control and sanitation concerns in some units
    • Gaps in wound care and infection-control processes
    • Poor continuity of night and weekend staffing
    • Aggressive billing and collections practices
    • Weak family communication during incidents and transitions
    • Insufficient safeguards for resident belongings and finances
    • Inflexible visitation protocols at times

    Summary of reviews

    The reviews present a polarized picture of Cottages of Lacey: many families describe a warm, home-like memory care community with engaged staff and active programming, while other accounts raise serious operational concerns. Positive comments emphasize compassionate, attentive caregivers, thoughtfully organized memory-care activities, attractive cottages and outdoor spaces, secure common areas, and meals that residents enjoy. Several reviewers praised the facility's ability to create a calm, social environment where residents appear comfortable and families feel reassured.

    At the same time, a consistent set of operational weaknesses emerges from negative reviews. The most prominent themes are inconsistent clinical oversight and gaps in care-plan follow‑through, compounded by high staff turnover and staffing instability. Families described delays in responsiveness, variability in night and weekend coverage, and inconsistencies in basic personal-care routines. There are also specific concerns about wound management and infection-control practices, alongside broader sanitation and pest-control issues in some areas. These items point to uneven implementation of clinical protocols and supervision.

    Management and administrative issues are another recurrent pattern. Several reviews cite aggressive billing or collections practices and billing confusion involving Medicaid, which created financial stress for families. Communication lapses during incidents and transitions—especially around clinical events, visit restrictions, and financial matters—contributed to family frustration. Some reviewers also noted insufficient safeguards around resident belongings and finances and raised questions about transparency and continuity in leadership.

    Despite those concerns, many families report strong elements of daily life: a range of activities, themed events, social spaces, attentive meal service, and an environment that many residents find comfortable and engaging. Prospective residents and families would benefit from an on-site visit at multiple times of day, targeted questions about staffing ratios, turnover, clinical oversight (including wound and infection-control protocols), billing/collection policies, pest-control plans, and how the facility communicates with families during incidents. Observing mealtimes, speaking directly with clinical leadership, and requesting examples of care-plan reviews can help clarify whether the facility’s strengths align with a particular resident’s needs.

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    Location

    Map showing location of Cottages of Lacey

    Cottages of Lacey is located at 8570 Martin Way E, Lacey, WA, 98516.

    About Cottages of Lacey

    Cottages of Lacey sits in the small town of Tanglewilde-Thompson Place, Washington, close to I-5 and near Nisqually, so it's pretty easy for friends and family to visit, and you'll find it's part of the CarePartners Senior Living network, which means it follows some good standards but still keeps things small and personal, and you'll see it's made up of three cozy residential cottages, each with room for up to twenty people, where residents live in studio rooms that can be either private or shared, depending on what's available, and male or female options are provided. Each cottage feels a lot like a home, with its own kitchen, dining area, living room with a fireplace, laundry, and you get secure walkways between cottages and a nice, enclosed outdoor space for gardening, fresh air, and taking a stroll with friends, and the garden views and porches are set up so you can enjoy the outdoors safely, without worrying about wandering off-a real concern for folks living with Alzheimer's or other types of memory loss, which is something this place really focuses on.

    The Cottages of Lacey offers 60 licensed beds and divides residents mostly by how much help they need and the stage of memory loss they're facing, so you'll see three cottages used for memory care and another for offices and staff, and there's a calm feeling here because of the familiar, smaller setting. Staff is around all the time, with nurses on duty and on-call emergency help, and caregivers speak English and know each resident by name, talking with them often, giving personal attention, and showing real concern, which is important for people who sometimes get confused or anxious. The place doesn't allow smoking or pets, which some people like because it keeps things cleaner and simpler.

    Residents get help with whatever daily living tasks they need-bathing, dressing, eating, moving around-with medication monitoring and assistance, diabetic checks, incontinence care, and even special diets if needed, plus visiting doctors, nurses, mental health pros, and podiatrists come to check in, and there's a weekly physician visit if a resident can't get out to an office. The rooms have walk-in showers, hardwood floors, cable TV, kitchenettes, air conditioning, phone, Wi-Fi, and residents control their heat, so there's some privacy and comfort, though bathrooms are often shared, which is not ideal for everyone but is just how the layout works.

    This place is set up for safety, with alarms on doors, windows, and beds, so staff knows right away if someone tries to leave or might fall, which gives peace of mind to families, and there's a special system to keep an eye on wandering behavior. Residents who use wheelchairs or can't walk get the help they need, and anyone needing more care can get hospice and home health visits if it gets to that point. Activities line up with what the residents like and can do, with gardening, sitting on the porch, TV time, walks, spa/wellness room use, and group activities to keep things social, plus there are personal touches-staff listens to stories and includes favorite items and habits in each care plan.

    The community accepts Medicaid after a short spend-down, which is helpful for many families. The place hires caregivers and nurses regularly, so there's a steady group of people around who know their job and stick with the residents. The Cottages of Lacey has a reputation locally for looking after people with dementia and Alzheimer's in a way that's both safe and as home-like as possible, without feeling big or impersonal, so if you're looking for somewhere that combines the feel of an adult family home with the support of assisted living, this might be a good fit.

    People often ask...

    Cottages of Lacey offers assisted living and memory care.

    There are 17 photos of Cottages of Lacey on Mirador.

    The full address for this community is 8570 Martin Way E, Lacey, WA 98516.

    No, Cottages of Lacey does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Washington, the Department of Social & Health Services licenses assisted living and adult family homes, publishing inspection, investigation, and fire-safety reports.

    License number2443
    StatusOp
    Facility typeAssisted Living Facility
    Capacity60 residents
    ExpiresFebruary 28th, 2027
    View the official license record

    Inspection Reports

    26

    Reports

    0

    Type A Citations

    0

    Type B Citations

    0

    Complaints

    3

    Years

    02 Jun 2026Life Safety
    Identified several fire-safety deficiencies including a missing damper report, doors that would not latch, and unverified or missing fire alarm-related documentation.
    • IFC 706.1 (2018)Duct and Air Transfer Openings - Maintaining Protection
    • NFPA 80NFPA 80 Fire Door Inspection and Testing
    • IFC / NFPA referencesInspection, Testing and Maintenance
    • Latching hardware operates and secures the door
    01 Feb 2026Enforcement Letters
    Lifted the license conditions effective January 26, 2026.
    01 Jan 2026Investigation
    Found no deficiencies after follow-up verification.
    01 Nov 2025Enforcement Letters
    Cited a medication nonavailability deficiency and imposed license conditions.
    • WAC 388-78A-2240Nonavailability of medications
    01 Nov 2025Enforcement Letters
    Imposed conditions on the license to address medication ordering deficiencies, including hiring an RN consultant, updating the ordering system, training staff, and weekly audits.
    • WAC 388-78A-2240Medication ordering and administration
    01 Oct 2025Investigation
    Determined no deficiencies after the follow-up visit; a prior resident rights deficiency was corrected.
    • WAC 388-78A-2660Resident rights
    • RCW 70.129.020Exercise of rights
    01 Sept 2025Enforcement Letters
    Fined for restricting a resident's access to their own apartment, impacting dignity and quality of life. A $1,000 civil fine was assessed.
    • WAC 388-78A-2660 (1)(2)(4)(7)Resident rights
    01 May 2025Inspection
    A follow-up inspection identified licensing deficiencies, notably that hot water temperatures were not consistently maintained within the required range and various infection-control practices were not fully compliant.
    • deficiencyWAC 388-78A-2950Water supply
    01 Mar 2025Enforcement Letters
    Identified two deficiencies: unsafe hot water temperature and lack of documented RN-delegated task training, resulting in civil fines totaling $1,750.
    • WAC 388-78A-2950(6)Water supply
    • WAC 388-78A-2320(2)(b)(3)(c)Intermittent nursing services systems
    18 Feb 2025Life Safety
    Found multiple deficiencies related to renewal inspection scheduling and required life-safety documentation and testing, resulting in disapproval of the facility's approval.
    • IFC 0405.6 2021COVID-19 Pandemic (ALFs)
    • IFC 903.5 2021Testing and Maintenance
    • IFC 706.1 2018Duct and Air Transfer Openings - Maintaining Protection
    • IFC 1031.10.2 2021Power Test
    • IFC 907.8 2021Maintenance
    • IFC 907.8.3 2021Smoke Detector Sensitivity
    • IFC 904.13.5.2 2021Fire Alarm System Documentation
    01 Dec 2024Enforcement Letters
    Identified deficiencies in infection control, hot water temperature, safe storage of supplies, and nurse delegation, resulting in civil fines of $2,600 assessed.
    • WAC 388-78A-2610 (1)(2)(c)(d)(e)Infection control
    • WAC 388-78A-2950 (6)Water supply
    • WAC 388-78A-3100 (1)(2)(3)(4)Safe storage of supplies and equipment
    • WAC 388-78A-2320 (2)(b)(3)(c)Intermittent nursing services systems
    01 Oct 2024Enforcement Letters
    Cited infection-control deficiencies and assessed a $700 civil fine. The deficiencies included inadequate handwashing and lack of infection-control supplies in utility and laundry areas, affecting residents and staff.
    • WAC 388-78A-2610(1)(2)(c)(d)(e)Infection control
    03 Apr 2024Investigation
    Investigated the complaint and identified a failed practice where staff slept on duty and did not monitor residents or respond to call lights.
    • Neglect related to on-duty sleeping and failure to monitor residents and respond to call lights
    01 Apr 2024Enforcement Letters
    Identified two deficiencies related to maintenance/housekeeping and infection control and imposed civil fines.
    • WAC 388-78A-3090(1)(a)(d)Maintenance and housekeeping
    • WAC 388-78A-2610(1)(2)(c)(e)Infection control
    01 Mar 2024Informal Dispute Resolution Letters
    Cited an infection control deficiency and scheduled an informal dispute resolution.
    • WAC 388-78A-2610Infection Control
    14 Feb 2024Investigation
    Verified no licensing deficiencies remain after follow-up; a prior outbreak-related notification issue was corrected.
    • WAC 388-78A-2650-3Infection control notification
    14 Feb 2024Informal Dispute Resolution Letters
    Changed the cited violation to a different WAC provision. The applicable regulation was updated.
    • WAC 388-78A-2650(3)WAC 388-78A-2650(3)
    13 Feb 2024Life Safety
    Identified deficiencies in fire-safety testing and maintenance, and noted that renewal inspections were not conducted due to COVID-19 policy.
    • RCW 18.20.130COVID-19 renewal inspection policy
    • IFC 903.5 2009, 2012, 2015, 2018Smoke Detector Sensitivity
    • IFC 907.8.3 2012, 2015, 2018Maintenance
    • IFC 904.12.5.2 2018Extinguishing System Service
    18 Jan 2024Investigation
    Investigated a licensing issue and found deficiencies in housekeeping and infection control, including missing hand-washing supplies and poor sanitation practices.
    • WAC 388-78A-3090Maintenance and housekeeping
    • WAC 388-78A-3090Maintenance and housekeeping
    • WAC 388-78A-3090Maintenance and housekeeping
    • WAC 388-78A-2610Infection control
    01 Jan 2024Enforcement Letters
    Observed an infection control deficiency due to a lack of handwashing supplies in all memory care buildings, creating a risk of infection spread; resulted in a $400 civil fine.
    • WAC 388-78A-2610(1)(2)(c)(e)Infection control
    01 Sept 2023Informal Dispute Resolution Letters
    Maintained the original deficiency findings from the prior SOD after review.
    09 Aug 2023Investigation
    Investigated complaints and found a deficiency in coordinating a timely follow-up appointment with an external health care provider; the other two allegations were not substantiated.
    • Failure to coordinate timely follow-up care with an external health care provider as required by the negotiated service agreement
    01 Aug 2023Informal Dispute Resolution Letters
    Cited a deficiency and scheduled an informal dispute resolution.
    • WAC 388-78A-2350
    22 Jun 2023Investigation
    Investigated the allegations and identified deficiencies in infection control practices and provision of toilet paper and disposable towels in common-use bathrooms.
    • Infection control and hygiene deficiencies
    03 May 2023Investigation
    Investigated and found deficiencies related to failing to investigate abuse allegations and to notify the department.
    27 Mar 2023Investigation
    Investigated and found that twice-weekly showers were not conducted as agreed; other reviewed areas showed no deficiencies.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Cottages of Lacey. The information above has not been verified or approved by the owner or operator. For exact information, please contact Cottages of Lacey directly. There is no cost for this service. We are compensated by the community you select.

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