Experiences at Franklin Hills Health & Rehab, also referred to in the supplied reviews as Spokane Falls Care, are sharply mixed. Positive accounts describe effective short-term rehabilitation, with PT and OT helping residents regain mobility, strength, and confidence for discharge. Families and residents also praise nursing and CNA staff who are attentive, patient, and responsive, as well as social workers and admissions staff who help coordinate care. Other accounts describe inconsistent clinical support, including delays with medication, wound care, monitoring, and responses to requests for assistance. One family recounted serious concerns about their mother’s care before a hospitalization in which she died; the family also said state complaints led to investigations and fines. These claims are individual accounts and differ substantially from the favorable experiences described by other residents and families.
Staff quality is frequently praised at the direct-care level, with reviewers highlighting particular nurses, aides, therapists, and drivers for their kindness and effort. At the same time, concerns about staffing levels, turnover, and uneven performance recur, alongside criticism of leadership changes and administrative follow-through. Communication is positive in some accounts, including reports of helpful care managers and regular updates, but other families describe difficulty reaching staff, receiving callbacks, or getting clear answers to concerns.
Dining assessments vary considerably. Some residents describe meals as satisfying or improved, while others report bland or poorly prepared food, small portions, limited meal access, and difficulty accommodating dietary instructions. Activities also receive mixed feedback: positive accounts mention regular events and an energetic activity program, while other residents describe limited options beyond therapy. Prospective residents may wish to ask about current menus, dietary processes, activity schedules, and how assistance is arranged for residents who cannot reach the dining room independently.
Views of the physical environment range from clean, pleasant, and recently renovated to concerns about room cleanliness, odors, maintenance, and unreliable equipment such as call systems. Some visitors describe welcoming common areas and helpful staff, while other accounts raise concerns about privacy, safety practices, and the handling of complex or end-of-life care. The range of experiences suggests that care and service may vary by time, unit, staffing, and individual needs. Because the reviews use both Franklin Hills and Spokane Falls Care, families should confirm the facility’s current name and operator and review recent inspection information. A visit, direct discussion with nursing and administrative leaders, and specific questions about medication oversight, call response, staffing, hygiene support, meals, and therapy planning may help clarify whether current services fit a prospective resident’s needs.
