North Central Care Center

    1812 N Wall St, Spokane, WA, 99205
    3.1 · 38 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff but unsafe care

    I had a deeply mixed experience. Many CNAs, nurses and therapists were competent, kind and went above and beyond - bright, clean common areas, cheerful center, small garden and good rehab when it happened. But staffing is inconsistent and often short, communication and documentation are unreliable, and medication-management and infection-control lapses led to serious problems (UTI, hospitalization and worse in one case). I saw patients left sitting or locked in rooms, inadequate help with mobility, poor follow-through on basic care, and billing for care after families moved to transfer. Food and activities were hit-or-miss, and some staff treated residents like a number while others treated them like family. My advice: stay present, verify meds and care plans, and be prepared to move your loved one if you see red flags.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.08 · 38 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.1
    • Meals

      1.3
    • Amenities

      3.3
    • Value

      1.0

    Location

    Map showing location of North Central Care Center

    About North Central Care Center

    North Central Care Center sits in Spokane, Washington, and provides skilled nursing care with a strong focus on residents with dementia, Alzheimer's disease, or other medical needs that require close attention, and they've got 99 beds, all licensed and ready for short-term or long-term stays for seniors who need nursing or memory care, even for folks who just had surgery, strokes, joint replacements, or have something like multiple sclerosis or Parkinson's disease. The building itself got a big remodel in 2012, with wood floors, big windows, lots of cheerful artwork, and four roomy day and dining areas where people gather for meals or activities, and there's a state-of-the-art therapy gym that helps with rehab six days a week, plus a special Spa/Shower room to make personal care more comfortable, and the bedrooms are quite large for extra ease. Staff, under the Hyatt Management Corporation, includes healthcare professionals who know geriatric care well and make sure to give gentle, kind help with bathing, dressing, and medicine, and they make sure to keep in touch with family when needed, which helps everyone stay on the same page. The center's licensed for Medicare, Medicaid, private insurance, Veteran's benefits, and HMO plans, so it covers a lot of payment options for families. There's 24-hour nursing care, a Medical Director on-site, and restorative nursing is part of daily life. They've got a full menu for meals, with regular and special diets available, and services like on-site pharmacy, X-rays, lab, dental, and audiology checkups, so you don't have to go all over town for care. For memory care, the whole place is set up to help keep residents safe from wandering, with camera monitors and electronic doors, keeping folks as comfortable and secure as possible. There's also a busy activity staff who help with reading, movies, group trips, bingo, exercise, pet visits including therapy dogs, and creative arts, because they know days feel better when you stay social, and chapel services for those who want spiritual support. Residents get the same attention whether they're staying weeks for rehab or longer for ongoing care, and the staff pays special attention to each person's health, making little adjustments as needed, and they've got experience working with everything from the very frail to those with advanced dementia. The grounds stay bright and colorful, with gardens and even visits from birds, which helps lift spirits. Management and staff keep things friendly and listen to feedback, and the environment feels warm, relaxed, and safe. There's a beauty salon for hair cuts or perms, and transportation with small luxury vans or bigger group vehicles is included for planned outings. North Central Care Center's known in Spokane for flexibility, caring support, and good communication, aiming to help every resident find a sense of belonging and well-being, no matter how much help they need each day.

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