I'm very satisfied with this community - the staff are friendly, professional, responsive and caring, and administration is attentive. My loved one gets excellent memory care with daily exercise and many activities (pets, piano, holidays, exercise programs). Rooms are spacious, private with individual climate control and good storage; dining is excellent with choices. The grounds are attractive, ADA-friendly and welcoming - I would recommend this place.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.53·(17)
Overall rating
5
4
3
2
1
Care
4.1
Staff
4.5
Meals
4.1
Amenities
4.6
Value
4.5
Pros
Compassionate, attentive staff
Strong memory-care programming
Varied recreational activities (music, pet visits, holiday events)
Engaging exercise programs
Nutritious, varied dining with choices
Spacious private rooms with individual climate control
Good staff–family communication and care coordination
Convenient location and well-maintained grounds
Cons
Inconsistent cleanliness and sanitation in some areas
Perceived staffing shortages and reduced staff levels
Variability in care quality and responsiveness
Gaps in proactive family notification about care changes
Uneven activity programming for non–memory-care residents
Exterior maintenance and outdoor-amenity upkeep issues
Limited on-site pet-accommodation options
Summary of reviews
Mountain Memories Assisted Living & Retirement Center is described by reviewers as a community with strong person-centered strengths, particularly in its memory-care services and the demeanor of its staff. Caregiving is frequently characterized as compassionate, attentive, and professional; families commonly cited helpful administrators and staff who communicate well and coordinate additional services such as hospice when needed. The memory-care unit receives consistent praise for dementia-specific programming, structured exercise sessions, and an active schedule that includes music, visiting animals, holiday events, and piano performances.
Dining and activities are notable positives. Multiple accounts highlight varied, nutritious meal options with choices, a clean dining area, and an engaged social environment. Activity offerings appear robust in several areas — especially within memory care — and include exercise programs and frequent social events. Reviewers also appreciate the facility’s interior environment: rooms are described as spacious private units with individual climate control, ample closet space, attractive layouts, low windows for visibility, and generally well-decorated common areas.
The campus and grounds are another strength: the property is neat and visually appealing, with a fenced courtyard, ADA-compliant sidewalks, and accessible outdoor spaces that families find inviting. Location and ease of access are mentioned positively, and the staff’s willingness to assist with care coordination and family communication is a recurring theme.
However, reviewers also identify operational concerns that prospective residents and families should weigh. Several comments point to inconsistent cleanliness or sanitation issues in parts of the facility and a perception of reduced staffing levels that can affect care responsiveness and overall service consistency. These staffing concerns are tied in some accounts to variability in care quality and occasional delays in responsiveness. Relatedly, there are noted gaps in proactive notification to families when changes occur in a resident’s care or in facility operations; some families wished for more timely updates.
Program balance and maintenance are additional patterns to consider. Activity programming appears concentrated in the memory-care unit, with non–memory-care residents seeking a broader range of offerings. Exterior upkeep and amenity maintenance — for example, replacement of shade structures or canopy work — were singled out as areas needing attention. Finally, while animal visits are a popular feature, there are expressed desires for greater on-site pet accommodation options.
Overall, Mountain Memories presents as a community with pronounced strengths in compassionate caregiving, dementia-specific programming, dining, and an attractive physical campus. Prospective residents should consider those strengths alongside the operational caveats: uneven cleanliness, perceived staffing reductions, communication gaps about care changes, and some maintenance shortfalls. These factors suggest good overall potential for residents who prioritize memory-care services and a warm staff culture, with the caveat that family members may want to discuss staffing levels, communication protocols, and activity availability for non–memory-care residents during touring and admissions conversations.
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Location
Mountain Memories is located at 301 Wilson Ln, Elkins, WV, 26241.
About Mountain Memories
Mountain Memories Assisted Living & Retirement Center offers a place where seniors can live with comfort and get support as their needs change over time. The community has both independent living, assisted living, and a memory care unit made for people with Alzheimer's and other types of dementia. The building is secure, with systems like alarm bracelets and computers that alert staff if someone tries to wander. The staff includes nurses, a medical director, and a doctor on call, so help's always nearby day or night. Nurses manage medications, including insulin shots and blood sugar checks, and help with daily needs like grooming, bathing, and moving from bed to wheelchair, using mechanical lifts if needed. There are special memory care plans and therapy activities to help those with dementia, including reminiscence therapy, Montessori programs, and behavioral care when residents show challenging behaviors or need extra supervision. The facility welcomes people with pets, including cats and dogs, and even residents with difficult or wandering behaviors.
Rooms come in studio or semi-private options, with prices averaging about $5,787 for a studio and $5,138 for a semi-private. Each room has a bathroom, dresser, chair, wall TV, and some cozy touches, and they all have climate controls and space for a fridge and closet. Residents can decorate their rooms and join community life if they like, as the place feels homelike, relaxed, and welcoming, with a lobby that features a grand piano and a grandfather clock. The dining room has round tables for socializing, while the memory care wing has its own cozy space with a fireplace.
Meal service gives everyone three meals a day made by a chef, and the kitchen offers diets for people who need to avoid sugar, salt, gluten, or animal products. There's room service and a private dining room for family meals, and even international cuisine on the menu sometimes. The staff does laundry, helps with cleaning and shopping, and offers transportation to appointments and outings, with both free and paid options and resident parking right there.
Seniors have lots of ways to stay busy, like trips out, art classes, gardening, trivia, Wii bowling, and cooking, along with pet therapy, meditation, worship, and other therapeutic or spiritual activities. The Life Enrichment Director oversees entertainment and education, making sure there's a resident calendar full of activities. They do onsite and offsite devotional services for different faiths, and the community is pet friendly, with raised gardens, outdoor and indoor walking paths, an atrium, courtyard, and plenty of quiet corners-including a TV lounge and library. There's a beauty salon, an activities center, fireplaces in common rooms, Wi-Fi, cable TV, and guest meals available.
Mountain Memories allows seniors to move between levels of care as needs grow, so people can stay in one place even if their health changes. The staff work with complex medical needs and behaviors, and they strive to keep every resident as independent as possible. There's a cheerful and friendly feeling among staff and residents, with awards for care and activities, and the facility is managed under an ERCC Management Services Agreement, meaning there's experienced leadership, with roles like Executive Director, Director of Nursing, and others to keep things running smoothly. The whole place is set up to be safe, welcoming, and supportive, and people living there can take pride in feeling respected and part of a true community.
Founded in 2008 and headquartered in Redding, California, Northstar Senior Living has established itself as one of the premier providers of senior living management and consulting services in the United States. Under the leadership of President and CEO Rick Jensen, who co-founded the company, Northstar has built a reputation for excellence in senior care management through its commitment to setting industry gold standards. The privately owned company operates approximately 40-51 communities across nine states, offering comprehensive management services that span the full spectrum of senior living operations.
People often ask...
Mountain Memories offers competitive pricing, with rates starting at a cost of $5,591 per month.
Mountain Memories offers assisted living and memory care.
There are 14 photos of Mountain Memories on Mirador.
The full address for this community is 301 Wilson Ln, Elkins, WV 26241.
No, Mountain Memories does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In West Virginia, the Office of Health Facility Licensure & Certification licenses care facilities, conducting health and life-safety surveys, complaint investigations, and revisits.
License number
118159
Status
Active
Facility type
Assisted Living Residence
Capacity
88 residents
Licensee
Mountain Memories Assisted Living and Retirement Center LLC (ALR/ALZ)
Investigated a complaint and concluded the allegations were supported; no deficiencies were cited.
03 Sept 2025Life Safety
03 Sept 2025Life Safety
Found deficiencies during the initial survey; all deficiencies were corrected by the follow-up. Confirmed no outstanding violations.
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13 Aug 2025Licensure
13 Aug 2025Licensure
Found deficiencies in care planning, activities, behavior management, and medication oversight. Specific issues included missing staff signatures on care plans, incomplete plan reviews, unmonitored psychotropic use, no on-unit activities, missing crafts, diabetes not in service plans, and late medication administration.
64CSR85-6.3.a.-f.Assessments & Plans of Care
64CSR85-6.6.Assessments & Plans of Care
64CSR85-7.4.Behavioral Management
64CSR85-9.1.Activities
64CSR85-9.6.a.-b.Activities
—Health Care Standards
—Medication Timing
05 Aug 2025Life Safety
05 Aug 2025Life Safety
Observed deficiencies related to cleanliness and storage, including dusty high touch kitchen surfaces, water-stained and rusty ceiling registers, and uncovered soiled laundry storage.
Type A—
Type B—
Type A—
12 Aug 2024Revisit
12 Aug 2024Revisit
Cleared prior citations after a follow-up visit; found no deficiencies.
05 Jun 2024Licensure
05 Jun 2024Licensure
Found several deficiencies in admissions, care planning, staff oversight, and weight monitoring. These included unsigned disclosures, late care plans, missing legal authority documents, and missing activity coordination.
64CSR85-5.4Admission, Transfer & Discharge
64CSR85-6.3.a.-f.Assessments & Plans of Care
64CSR85-6.6Assessments & Plans of Care
64CSR85-9.3Activities
—Records
—Administrator
—Assessment and Service Plans
—TB testing for staff
—Dietary Services
30 May 2024Life Safety
30 May 2024Life Safety
Determined substantial compliance with state requirements; no deficiencies were cited.
28 Feb 2024Complaint
28 Feb 2024Complaint
Investigated the complaint and found no deficiencies.
04 Oct 2023Complaint
04 Oct 2023Complaint
Found no deficiencies following the complaint investigation.
04 Oct 2023Complaint
04 Oct 2023Complaint
Investigated the complaint and found no deficiencies.
30 Aug 2023Complaint
30 Aug 2023Complaint
Investigated complaint #29073 and found no deficiencies. All seven allegations were unsubstantiated.
01 Aug 2023Revisit
01 Aug 2023Revisit
Concluded deficiencies were cleared after a revisit to the annual survey.
15 Jun 2023Licensure
15 Jun 2023Licensure
Violations cited for failing to update residents' functional needs assessments and service plans and for failing to report significant weight changes to physicians.
Type A—Assessment and Service Plans
Type A—Dietary Services
24 May 2023Life Safety
24 May 2023Life Safety
Found the wardrobe in Room 401 did not meet the required dimensions for a closet/wardrobe space. This was identified during a scheduled annual survey.
—Wardrobe space dimensions
29 Mar 2023Complaint
29 Mar 2023Complaint
Identified widespread deficiencies in staffing, documentation, incident reporting, care planning, infection control, and safety practices.
—Major incident reporting
—Discharge/transfer documentation in registry
—Day shift staffing for residents with special care needs
—Night shift staffing for residents with special care needs
—Evening shift staffing for residents with special care needs
—Master schedule accuracy and readability
—Accurate records and reports; staffing schedules
—Discharge/transfer documentation accompanying the resident
—Assessment and service plans updated to reflect changes in resident condition
—Major incident notification and documentation
—Infection control and PPE management
—Maintenance of interior; call lights and alarms; doors and medication security
—Maintenance and cleanliness of resident rooms
—Weekly nursing care progress notes
08 Sept 2022Complaint
08 Sept 2022Complaint
Investigated a complaint and found the allegations unsubstantiated.
07 Sept 2022Revisit
07 Sept 2022Revisit
Concluded no new deficiencies were cited and previously identified deficiencies were corrected.
21 Jul 2022Revisit
21 Jul 2022Revisit
Investigated the complaint and corrected the deficiency.
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07 Jun 2022Licensure
07 Jun 2022Licensure
Investigated numerous deficiencies across admissions, care planning, resident rights, safety, and infection control, including missing records, inadequate care plans, improper handling of death belongings, and unsafe environments.
—Alzheimer's/dementia special care unit program - monthly educational and family support group meetings
—Administrative Admission and Discharge
—Assessment and Service Plans
—Resident Death
—Treatment
—Treatment
—Dietary Services
—Laundry
—Resident Death
—Dietary Services
—Health Care Standards
—Assessment and Service Plans
—Resident Rights
—Physical Facilities
—The Licensee (Records)
04 May 2022Life Safety
04 May 2022Life Safety
Investigated the environmental survey and found no deficiencies.
13 Apr 2022Complaint
13 Apr 2022Complaint
Found that a resident's eating service plan did not reflect supervision during meals or aspiration precautions and was not updated after a significant change in condition.
—Service plans not reflecting current needs and aspiration precautions
11 May 2021Revisit
11 May 2021Revisit
Investigated and accepted credible evidence in place of an on-site revisit, with citations corrected.
08 Apr 2021Initial
08 Apr 2021Initial
Identified deficiencies in activity calendars lacking duration and occurrence documentation, inadequate post-incident monitoring for residents with dementia, and unclear/duplicated medication orders.
—Monthly calendar of activities
—Accident, Illness, and Major Incident procedures — post-incident monitoring
—Medication orders—discontinuation before new orders; discontinue duplicative/misordered meds
08 Apr 2021Life Safety
08 Apr 2021Life Safety
Found no deficiencies during the environmental change of ownership survey.
08 Apr 2021Complaint
08 Apr 2021Complaint
Investigated the complaint and determined that the allegation was true, with no citations.
26 Jan 2021Inspection
26 Jan 2021Inspection
Found no deficiencies.
16 Jul 2020Complaint
16 Jul 2020Complaint
Investigated a complaint and found no deficiencies.
16 Jul 2020Complaint
16 Jul 2020Complaint
Investigated the complaint and found no deficiencies.
11 Jun 2020Complaint
11 Jun 2020Complaint
Investigated a complaint and found no deficiencies.
28 Apr 2020Revisit
28 Apr 2020Revisit
Cleared all deficiencies based on credible evidence provided, substituting for an on-site revisit.
30 Jan 2020Inspection
30 Jan 2020Inspection
Investigation identified multiple deficiencies across memory care and assisted living areas, including inadequate staffing, improper duties by direct care staff, missing disclosures and assessments, incomplete care plans, poor medication monitoring, and failures to report major incidents.
64CSR85-8.1Social Services—Comprehensive social assessments
64CSR85-6.5.3Accident, Illness, and Major Incident Procedures—24-hour monitoring
64CSR85-6.5.4Major Incidents—Reporting to OHFLAC
E 389Medications and Treatments—Refrigeration monitoring
E 430Dietary Services—Weight monitoring
21 Jan 2020Life Safety
21 Jan 2020Life Safety
Found no deficiencies during the annual licensure and environmental assessments conducted on 2020-01-21.
31 Jul 2019Complaint
31 Jul 2019Complaint
Investigated a complaint and found no deficiencies.
06 Feb 2019Complaint
06 Feb 2019Complaint
Investigated a complaint and found no deficiencies.
06 Feb 2019Licensure
06 Feb 2019Licensure
Found no deficiencies.
22 Jan 2019Life Safety
22 Jan 2019Life Safety
Found no deficiencies.
02 Apr 2018Life Safety
02 Apr 2018Life Safety
Found no deficiencies identified for the Alzheimer's program; cited two deficiencies for the program labeled Assisted Living.
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06 Mar 2018Life Safety
06 Mar 2018Life Safety
Identified deficiencies in keeping the interior in good repair, including storage around and in front of the sprinkler riser.
64CSR14-11.1.d.Physical Facilities
28 Feb 2018Revisit
28 Feb 2018Revisit
Investigated a deficiency identified during the survey; the deficiency was corrected at follow-up.
—
24 Jan 2018Licensure
24 Jan 2018Licensure
Identified deficiencies in obtaining an OHFLAC waiver for ongoing nursing care for a resident with a colostomy and in reporting weight changes to physicians for several residents.
64CSR14-7.1.aHealth Care Standards
64CSR14-9.1.dDietary Services
08 Jan 2018Life Safety
08 Jan 2018Life Safety
Identified deficiencies in disaster and emergency preparedness planning and in keeping the sprinkler riser area clear.
64CSR14-10.2.c.Disaster & Emergency Preparedness
64CSR14-11.1.d.Physical Facilities
07 Nov 2017Complaint
07 Nov 2017Complaint
Investigated the complaint and found no deficiencies.
03 Oct 2017Complaint
03 Oct 2017Complaint
Investigated the complaint and found no deficiencies.
18 Jan 2017Life Safety
18 Jan 2017Life Safety
Found no deficiencies.
18 Jan 2017Licensure
18 Jan 2017Licensure
Found no deficiencies.
19 Oct 2016Complaint
19 Oct 2016Complaint
Investigated the complaint and found no deficiencies.
03 Feb 2016Licensure
03 Feb 2016Licensure
Conducted an annual licensure survey in February 2016 with a census of 54.
26 Jan 2016Life Safety
26 Jan 2016Life Safety
Observed deficiencies in cleanliness and maintenance of interior and exterior areas, including dirty HVAC components, missing light cover, broken tiles, and open dumpster lids.
64CSR14-11.1.d.Physical Facilities
10 Jun 2015Complaint
10 Jun 2015Complaint
Investigated a complaint; found no deficiencies.
02 Apr 2015Licensure
02 Apr 2015Licensure
Found no deficiencies. The Change of Ownership survey and Annual Licensure survey reviewed ownership changes and licensure status with no issues identified.
30 Mar 2015Life Safety
30 Mar 2015Life Safety
Identified deficiencies in interior repair and hot water temperature control. Observed a damaged exit door area and rust on door frames, and hot water readings outside the allowable range.
Type A64CSR14-11.1.d.Physical Facilities - Maintain interior and exterior clean and in good repair
Type A64CSR14-11.5.bPhysical Facilities - Maintain hot water temperatures between 105°F and 115°F at hot water sources (excluding dishwashers and laundry)
17 Dec 2014Life Safety
17 Dec 2014Life Safety
Found no deficiencies.
06 Nov 2014Licensure
06 Nov 2014Licensure
Found no deficiencies.
08 Jul 2014Revisit
08 Jul 2014Revisit
Investigated the complaint and found no deficiencies.
26 May 2014Complaint
26 May 2014Complaint
Investigated a discharge and health care standards issue and found the licensee failed to provide 30-day discharge notices to the resident or POA and to file a copy, and failed to notify the physician/POA about significant changes in the resident's condition and document those notifications.
64CSR14-5.7.gAdmission and Discharge
64CSR14-7.5.dHealth Care Standards
21 Nov 2013Licensure
21 Nov 2013Licensure
Investigated a complaint and found no deficiencies.
12 Nov 2013Life Safety
12 Nov 2013Life Safety
Found no deficiencies.
19 Feb 2013Life Safety
19 Feb 2013Life Safety
Found no deficiencies cited during a change of ownership survey.
18 Feb 2013Inspection
18 Feb 2013Inspection
Found no deficiencies. The survey occurred February 18-21, 2013.
07 Mar 2012Licensure
07 Mar 2012Licensure
Found no deficiencies.
22 Feb 2012Life Safety
22 Feb 2012Life Safety
Found no deficiencies during the survey. Census counted 54 residents.
21 Mar 2011Life Safety
21 Mar 2011Life Safety
Found no deficiencies during the annual environmental licensure survey conducted on March 21, 2011.
02 Mar 2011Licensure
02 Mar 2011Licensure
Found no deficiencies.
03 Mar 2010Licensure
03 Mar 2010Licensure
Found no deficiencies.
08 Feb 2010Life Safety
08 Feb 2010Life Safety
Identified deficiencies during the annual licensure survey.
18 May 2009Life Safety
18 May 2009Life Safety
Cited deficiencies identified during the licensure survey; a follow-up was conducted.
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—
09 Apr 2009Licensure
09 Apr 2009Licensure
Found no deficiencies.
12 Mar 2009Life Safety
12 Mar 2009Life Safety
Observed safety hazards in the exercise room, including a hot tub recessed in the floor with unsupervised access and an ice bin with mold. These conditions posed fall and contamination risks.
64CSR14-11.1.bPhysical Facilities
10 Apr 2008Life Safety
10 Apr 2008Life Safety
Found no deficiencies. Technical assistance was provided.
26 Mar 2008Licensure
26 Mar 2008Licensure
Found no deficiencies.
12 Apr 2007Licensure
12 Apr 2007Licensure
Found no deficiencies during the survey.
13 Mar 2007Life Safety
13 Mar 2007Life Safety
Found no deficiencies. The area had 57 licensed beds.
15 Jun 2006Life Safety
15 Jun 2006Life Safety
Found a deficiency and corrected it during follow-up.
—
14 Mar 2006Life Safety
14 Mar 2006Life Safety
Observed unsafe oxygen tank storage in a resident room: unsecured tanks in a closet and a tank left on a bed.
64CSR14-11.1.b.PHYSICAL FACILITIES
08 Mar 2006Licensure
08 Mar 2006Licensure
Found no deficiencies.
04 May 2005Revisit
04 May 2005Revisit
Corrected deficiencies identified during the annual and Alzheimer unit surveys.
31 Mar 2005Life Safety
31 Mar 2005Life Safety
Corrected deficiencies identified during the environmental survey and its follow-up.
16 Mar 2005Licensure
16 Mar 2005Licensure
Identified deficiencies in annual staff training, admission contracts, and medication documentation. The issues included incomplete staff training records, missing contract disclosures, and incomplete MAR initials.
64CSR14-5.5.b.Employee Orientation and Training
64CSR14-5.7.b.1-8Admission and Discharge
64CSR14-5.7.cAdmission and Discharge
64CSR14-7.4.f.Health Care Standards
09 Mar 2005Life Safety
09 Mar 2005Life Safety
Identified a deficiency in annual disaster drill rehearsals and documentation of staff participation.
Verified deficiencies were corrected following the initial and follow-up environmental reviews.
24 Mar 2004Licensure
24 Mar 2004Licensure
Found no deficiencies during the annual survey.
04 Mar 2004Life Safety
04 Mar 2004Life Safety
Observed that toxic and hazardous materials were not stored in locked facilities, with several items accessible in resident rooms and at the nurse station.
Type A64CSR14-11.6.c.PHYSICAL FACILITIES
15 Apr 2003Life Safety
15 Apr 2003Life Safety
Identified that staff lacked nurse call pagers to respond to resident calls and that cleaning chemicals were not secured, resulting in deficiencies.
64CSR14-11.3.15Call system/pager availability for staff
64CSR14-11.9.8Laundry and linens — locked storage for hazardous materials
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Mirador Living is not affiliated with the owner or operator(s) of Mountain Memories. The information above has not been verified or approved by the owner or operator. For exact information, please contact Mountain Memories directly. There is no cost for this service. We are compensated by the community you select.
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