Pricing ranges from
    $5,591 – 7,268/month

    Mountain Memories

    301 Wilson Ln, Elkins, WV 26241
    • Assisted Living
    • Memory Care

    Friendly professional attentive memory care

    I'm very satisfied with this community - the staff are friendly, professional, responsive and caring, and administration is attentive. My loved one gets excellent memory care with daily exercise and many activities (pets, piano, holidays, exercise programs). Rooms are spacious, private with individual climate control and good storage; dining is excellent with choices. The grounds are attractive, ADA-friendly and welcoming - I would recommend this place.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.53·(17)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.5
    • Meals

      4.1
    • Amenities

      4.6
    • Value

      4.5

    Pros

    • Compassionate, attentive staff
    • Strong memory-care programming
    • Varied recreational activities (music, pet visits, holiday events)
    • Engaging exercise programs
    • Nutritious, varied dining with choices
    • Spacious private rooms with individual climate control
    • Well-decorated, fresh interior spaces
    • Secure, accessible outdoor spaces (fenced courtyard, ADA-compliant sidewalks)
    • Good staff–family communication and care coordination
    • Convenient location and well-maintained grounds

    Cons

    • Inconsistent cleanliness and sanitation in some areas
    • Perceived staffing shortages and reduced staff levels
    • Variability in care quality and responsiveness
    • Gaps in proactive family notification about care changes
    • Uneven activity programming for non–memory-care residents
    • Exterior maintenance and outdoor-amenity upkeep issues
    • Limited on-site pet-accommodation options

    Summary of reviews

    Mountain Memories Assisted Living & Retirement Center is described by reviewers as a community with strong person-centered strengths, particularly in its memory-care services and the demeanor of its staff. Caregiving is frequently characterized as compassionate, attentive, and professional; families commonly cited helpful administrators and staff who communicate well and coordinate additional services such as hospice when needed. The memory-care unit receives consistent praise for dementia-specific programming, structured exercise sessions, and an active schedule that includes music, visiting animals, holiday events, and piano performances.

    Dining and activities are notable positives. Multiple accounts highlight varied, nutritious meal options with choices, a clean dining area, and an engaged social environment. Activity offerings appear robust in several areas — especially within memory care — and include exercise programs and frequent social events. Reviewers also appreciate the facility’s interior environment: rooms are described as spacious private units with individual climate control, ample closet space, attractive layouts, low windows for visibility, and generally well-decorated common areas.

    The campus and grounds are another strength: the property is neat and visually appealing, with a fenced courtyard, ADA-compliant sidewalks, and accessible outdoor spaces that families find inviting. Location and ease of access are mentioned positively, and the staff’s willingness to assist with care coordination and family communication is a recurring theme.

    However, reviewers also identify operational concerns that prospective residents and families should weigh. Several comments point to inconsistent cleanliness or sanitation issues in parts of the facility and a perception of reduced staffing levels that can affect care responsiveness and overall service consistency. These staffing concerns are tied in some accounts to variability in care quality and occasional delays in responsiveness. Relatedly, there are noted gaps in proactive notification to families when changes occur in a resident’s care or in facility operations; some families wished for more timely updates.

    Program balance and maintenance are additional patterns to consider. Activity programming appears concentrated in the memory-care unit, with non–memory-care residents seeking a broader range of offerings. Exterior upkeep and amenity maintenance — for example, replacement of shade structures or canopy work — were singled out as areas needing attention. Finally, while animal visits are a popular feature, there are expressed desires for greater on-site pet accommodation options.

    Overall, Mountain Memories presents as a community with pronounced strengths in compassionate caregiving, dementia-specific programming, dining, and an attractive physical campus. Prospective residents should consider those strengths alongside the operational caveats: uneven cleanliness, perceived staffing reductions, communication gaps about care changes, and some maintenance shortfalls. These factors suggest good overall potential for residents who prioritize memory-care services and a warm staff culture, with the caveat that family members may want to discuss staffing levels, communication protocols, and activity availability for non–memory-care residents during touring and admissions conversations.

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    Location

    Map showing location of Mountain Memories

    Mountain Memories is located at 301 Wilson Ln, Elkins, WV, 26241.

    About Mountain Memories

    Mountain Memories Assisted Living & Retirement Center offers a place where seniors can live with comfort and get support as their needs change over time. The community has both independent living, assisted living, and a memory care unit made for people with Alzheimer's and other types of dementia. The building is secure, with systems like alarm bracelets and computers that alert staff if someone tries to wander. The staff includes nurses, a medical director, and a doctor on call, so help's always nearby day or night. Nurses manage medications, including insulin shots and blood sugar checks, and help with daily needs like grooming, bathing, and moving from bed to wheelchair, using mechanical lifts if needed. There are special memory care plans and therapy activities to help those with dementia, including reminiscence therapy, Montessori programs, and behavioral care when residents show challenging behaviors or need extra supervision. The facility welcomes people with pets, including cats and dogs, and even residents with difficult or wandering behaviors.

    Rooms come in studio or semi-private options, with prices averaging about $5,787 for a studio and $5,138 for a semi-private. Each room has a bathroom, dresser, chair, wall TV, and some cozy touches, and they all have climate controls and space for a fridge and closet. Residents can decorate their rooms and join community life if they like, as the place feels homelike, relaxed, and welcoming, with a lobby that features a grand piano and a grandfather clock. The dining room has round tables for socializing, while the memory care wing has its own cozy space with a fireplace.

    Meal service gives everyone three meals a day made by a chef, and the kitchen offers diets for people who need to avoid sugar, salt, gluten, or animal products. There's room service and a private dining room for family meals, and even international cuisine on the menu sometimes. The staff does laundry, helps with cleaning and shopping, and offers transportation to appointments and outings, with both free and paid options and resident parking right there.

    Seniors have lots of ways to stay busy, like trips out, art classes, gardening, trivia, Wii bowling, and cooking, along with pet therapy, meditation, worship, and other therapeutic or spiritual activities. The Life Enrichment Director oversees entertainment and education, making sure there's a resident calendar full of activities. They do onsite and offsite devotional services for different faiths, and the community is pet friendly, with raised gardens, outdoor and indoor walking paths, an atrium, courtyard, and plenty of quiet corners-including a TV lounge and library. There's a beauty salon, an activities center, fireplaces in common rooms, Wi-Fi, cable TV, and guest meals available.

    Mountain Memories allows seniors to move between levels of care as needs grow, so people can stay in one place even if their health changes. The staff work with complex medical needs and behaviors, and they strive to keep every resident as independent as possible. There's a cheerful and friendly feeling among staff and residents, with awards for care and activities, and the facility is managed under an ERCC Management Services Agreement, meaning there's experienced leadership, with roles like Executive Director, Director of Nursing, and others to keep things running smoothly. The whole place is set up to be safe, welcoming, and supportive, and people living there can take pride in feeling respected and part of a true community.

    About Northstar Senior Living

    Mountain Memories is managed by Northstar Senior Living.

    Founded in 2008 and headquartered in Redding, California, Northstar Senior Living has established itself as one of the premier providers of senior living management and consulting services in the United States. Under the leadership of President and CEO Rick Jensen, who co-founded the company, Northstar has built a reputation for excellence in senior care management through its commitment to setting industry gold standards. The privately owned company operates approximately 40-51 communities across nine states, offering comprehensive management services that span the full spectrum of senior living operations.

    People often ask...

    Mountain Memories offers competitive pricing, with rates starting at a cost of $5,591 per month.

    Mountain Memories offers assisted living and memory care.

    There are 14 photos of Mountain Memories on Mirador.

    The full address for this community is 301 Wilson Ln, Elkins, WV 26241.

    No, Mountain Memories does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In West Virginia, the Office of Health Facility Licensure & Certification licenses care facilities, conducting health and life-safety surveys, complaint investigations, and revisits.

    License number118159
    StatusActive
    Facility typeAssisted Living Residence
    Capacity88 residents
    LicenseeMountain Memories Assisted Living and Retirement Center LLC (ALR/ALZ)
    EffectiveMay 12th, 2026
    ExpiresMay 11th, 2027
    View the official license record

    Inspection Reports

    84

    Reports

    7

    Type A Citations

    1

    Type B Citations

    21

    Complaints

    23

    Years

    13 Nov 2025Revisit
    Identified deficiencies that were corrected.
    13 Nov 2025Complaint
    Investigated a complaint and concluded the allegations were supported; no deficiencies were cited.
    03 Sept 2025Life Safety
    Found deficiencies during the initial survey; all deficiencies were corrected by the follow-up. Confirmed no outstanding violations.
    13 Aug 2025Licensure
    Found deficiencies in care planning, activities, behavior management, and medication oversight. Specific issues included missing staff signatures on care plans, incomplete plan reviews, unmonitored psychotropic use, no on-unit activities, missing crafts, diabetes not in service plans, and late medication administration.
    • 64CSR85-6.3.a.-f.Assessments & Plans of Care
    • 64CSR85-6.6.Assessments & Plans of Care
    • 64CSR85-7.4.Behavioral Management
    • 64CSR85-9.1.Activities
    • 64CSR85-9.6.a.-b.Activities
    • Health Care Standards
    • Medication Timing
    05 Aug 2025Life Safety
    Observed deficiencies related to cleanliness and storage, including dusty high touch kitchen surfaces, water-stained and rusty ceiling registers, and uncovered soiled laundry storage.
    • Type A
    • Type B
    • Type A
    12 Aug 2024Revisit
    Cleared prior citations after a follow-up visit; found no deficiencies.
    05 Jun 2024Licensure
    Found several deficiencies in admissions, care planning, staff oversight, and weight monitoring. These included unsigned disclosures, late care plans, missing legal authority documents, and missing activity coordination.
    • 64CSR85-5.4Admission, Transfer & Discharge
    • 64CSR85-6.3.a.-f.Assessments & Plans of Care
    • 64CSR85-6.6Assessments & Plans of Care
    • 64CSR85-9.3Activities
    • Records
    • Administrator
    • Assessment and Service Plans
    • TB testing for staff
    • Dietary Services
    30 May 2024Life Safety
    Determined substantial compliance with state requirements; no deficiencies were cited.
    28 Feb 2024Complaint
    Investigated the complaint and found no deficiencies.
    04 Oct 2023Complaint
    Found no deficiencies following the complaint investigation.
    04 Oct 2023Complaint
    Investigated the complaint and found no deficiencies.
    30 Aug 2023Complaint
    Investigated complaint #29073 and found no deficiencies. All seven allegations were unsubstantiated.
    01 Aug 2023Revisit
    Concluded deficiencies were cleared after a revisit to the annual survey.
    15 Jun 2023Licensure
    Violations cited for failing to update residents' functional needs assessments and service plans and for failing to report significant weight changes to physicians.
    • Type AAssessment and Service Plans
    • Type ADietary Services
    24 May 2023Life Safety
    Found the wardrobe in Room 401 did not meet the required dimensions for a closet/wardrobe space. This was identified during a scheduled annual survey.
    • Wardrobe space dimensions
    29 Mar 2023Complaint
    Identified widespread deficiencies in staffing, documentation, incident reporting, care planning, infection control, and safety practices.
    • Major incident reporting
    • Discharge/transfer documentation in registry
    • Day shift staffing for residents with special care needs
    • Night shift staffing for residents with special care needs
    • Evening shift staffing for residents with special care needs
    • Master schedule accuracy and readability
    • Accurate records and reports; staffing schedules
    • Discharge/transfer documentation accompanying the resident
    • Assessment and service plans updated to reflect changes in resident condition
    • Major incident notification and documentation
    • Infection control and PPE management
    • Maintenance of interior; call lights and alarms; doors and medication security
    • Maintenance and cleanliness of resident rooms
    • Weekly nursing care progress notes
    08 Sept 2022Complaint
    Investigated a complaint and found the allegations unsubstantiated.
    07 Sept 2022Revisit
    Concluded no new deficiencies were cited and previously identified deficiencies were corrected.
    21 Jul 2022Revisit
    Investigated the complaint and corrected the deficiency.
    07 Jun 2022Licensure
    Investigated numerous deficiencies across admissions, care planning, resident rights, safety, and infection control, including missing records, inadequate care plans, improper handling of death belongings, and unsafe environments.
    • Alzheimer's/dementia special care unit program - monthly educational and family support group meetings
    • Administrative Admission and Discharge
    • Assessment and Service Plans
    • Resident Death
    • Treatment
    • Treatment
    • Dietary Services
    • Laundry
    • Resident Death
    • Dietary Services
    • Health Care Standards
    • Assessment and Service Plans
    • Resident Rights
    • Physical Facilities
    • The Licensee (Records)
    04 May 2022Life Safety
    Investigated the environmental survey and found no deficiencies.
    13 Apr 2022Complaint
    Found that a resident's eating service plan did not reflect supervision during meals or aspiration precautions and was not updated after a significant change in condition.
    • Service plans not reflecting current needs and aspiration precautions
    11 May 2021Revisit
    Investigated and accepted credible evidence in place of an on-site revisit, with citations corrected.
    08 Apr 2021Initial
    Identified deficiencies in activity calendars lacking duration and occurrence documentation, inadequate post-incident monitoring for residents with dementia, and unclear/duplicated medication orders.
    • Monthly calendar of activities
    • Accident, Illness, and Major Incident procedures — post-incident monitoring
    • Medication orders—discontinuation before new orders; discontinue duplicative/misordered meds
    08 Apr 2021Life Safety
    Found no deficiencies during the environmental change of ownership survey.
    08 Apr 2021Complaint
    Investigated the complaint and determined that the allegation was true, with no citations.
    26 Jan 2021Inspection
    Found no deficiencies.
    16 Jul 2020Complaint
    Investigated a complaint and found no deficiencies.
    16 Jul 2020Complaint
    Investigated the complaint and found no deficiencies.
    11 Jun 2020Complaint
    Investigated a complaint and found no deficiencies.
    28 Apr 2020Revisit
    Cleared all deficiencies based on credible evidence provided, substituting for an on-site revisit.
    30 Jan 2020Inspection
    Investigation identified multiple deficiencies across memory care and assisted living areas, including inadequate staffing, improper duties by direct care staff, missing disclosures and assessments, incomplete care plans, poor medication monitoring, and failures to report major incidents.
    • 64CSR85-4.2.b.1.-2Human Resources- Staffing Requirements
    • 64CSR85-4.2.dDirect care staff duties
    • 64CSR85-5.4Admission, Transfers & Discharge—Disclosure Statement
    • 64CSR85-6.1Assessments & Plans of Care—Preliminary care plan
    • 64CSR85-6.2Assessments & Plans of Care—Initial interdisciplinary assessment
    • 64CSR85-7.1Behavior Management—Evaluation contents
    • 64CSR85-7.3Behavioral medications—Monitoring
    • 64CSR85-8.1Social Services—Comprehensive social assessments
    • 64CSR85-6.5.3Accident, Illness, and Major Incident Procedures—24-hour monitoring
    • 64CSR85-6.5.4Major Incidents—Reporting to OHFLAC
    • E 389Medications and Treatments—Refrigeration monitoring
    • E 430Dietary Services—Weight monitoring
    21 Jan 2020Life Safety
    Found no deficiencies during the annual licensure and environmental assessments conducted on 2020-01-21.
    31 Jul 2019Complaint
    Investigated a complaint and found no deficiencies.
    06 Feb 2019Complaint
    Investigated a complaint and found no deficiencies.
    06 Feb 2019Licensure
    Found no deficiencies.
    22 Jan 2019Life Safety
    Found no deficiencies.
    02 Apr 2018Life Safety
    Found no deficiencies identified for the Alzheimer's program; cited two deficiencies for the program labeled Assisted Living.
    06 Mar 2018Life Safety
    Identified deficiencies in keeping the interior in good repair, including storage around and in front of the sprinkler riser.
    • 64CSR14-11.1.d.Physical Facilities
    28 Feb 2018Revisit
    Investigated a deficiency identified during the survey; the deficiency was corrected at follow-up.
    24 Jan 2018Licensure
    Identified deficiencies in obtaining an OHFLAC waiver for ongoing nursing care for a resident with a colostomy and in reporting weight changes to physicians for several residents.
    • 64CSR14-7.1.aHealth Care Standards
    • 64CSR14-9.1.dDietary Services
    08 Jan 2018Life Safety
    Identified deficiencies in disaster and emergency preparedness planning and in keeping the sprinkler riser area clear.
    • 64CSR14-10.2.c.Disaster & Emergency Preparedness
    • 64CSR14-11.1.d.Physical Facilities
    07 Nov 2017Complaint
    Investigated the complaint and found no deficiencies.
    03 Oct 2017Complaint
    Investigated the complaint and found no deficiencies.
    18 Jan 2017Life Safety
    Found no deficiencies.
    18 Jan 2017Licensure
    Found no deficiencies.
    19 Oct 2016Complaint
    Investigated the complaint and found no deficiencies.
    03 Feb 2016Licensure
    Conducted an annual licensure survey in February 2016 with a census of 54.
    26 Jan 2016Life Safety
    Observed deficiencies in cleanliness and maintenance of interior and exterior areas, including dirty HVAC components, missing light cover, broken tiles, and open dumpster lids.
    • 64CSR14-11.1.d.Physical Facilities
    10 Jun 2015Complaint
    Investigated a complaint; found no deficiencies.
    02 Apr 2015Licensure
    Found no deficiencies. The Change of Ownership survey and Annual Licensure survey reviewed ownership changes and licensure status with no issues identified.
    30 Mar 2015Life Safety
    Identified deficiencies in interior repair and hot water temperature control. Observed a damaged exit door area and rust on door frames, and hot water readings outside the allowable range.
    • Type A64CSR14-11.1.d.Physical Facilities - Maintain interior and exterior clean and in good repair
    • Type A64CSR14-11.5.bPhysical Facilities - Maintain hot water temperatures between 105°F and 115°F at hot water sources (excluding dishwashers and laundry)
    17 Dec 2014Life Safety
    Found no deficiencies.
    06 Nov 2014Licensure
    Found no deficiencies.
    08 Jul 2014Revisit
    Investigated the complaint and found no deficiencies.
    26 May 2014Complaint
    Investigated a discharge and health care standards issue and found the licensee failed to provide 30-day discharge notices to the resident or POA and to file a copy, and failed to notify the physician/POA about significant changes in the resident's condition and document those notifications.
    • 64CSR14-5.7.gAdmission and Discharge
    • 64CSR14-7.5.dHealth Care Standards
    21 Nov 2013Licensure
    Investigated a complaint and found no deficiencies.
    12 Nov 2013Life Safety
    Found no deficiencies.
    19 Feb 2013Life Safety
    Found no deficiencies cited during a change of ownership survey.
    18 Feb 2013Inspection
    Found no deficiencies. The survey occurred February 18-21, 2013.
    07 Mar 2012Licensure
    Found no deficiencies.
    22 Feb 2012Life Safety
    Found no deficiencies during the survey. Census counted 54 residents.
    21 Mar 2011Life Safety
    Found no deficiencies during the annual environmental licensure survey conducted on March 21, 2011.
    02 Mar 2011Licensure
    Found no deficiencies.
    03 Mar 2010Licensure
    Found no deficiencies.
    08 Feb 2010Life Safety
    Identified deficiencies during the annual licensure survey.
    18 May 2009Life Safety
    Cited deficiencies identified during the licensure survey; a follow-up was conducted.
    09 Apr 2009Licensure
    Found no deficiencies.
    12 Mar 2009Life Safety
    Observed safety hazards in the exercise room, including a hot tub recessed in the floor with unsupervised access and an ice bin with mold. These conditions posed fall and contamination risks.
    • 64CSR14-11.1.bPhysical Facilities
    10 Apr 2008Life Safety
    Found no deficiencies. Technical assistance was provided.
    26 Mar 2008Licensure
    Found no deficiencies.
    12 Apr 2007Licensure
    Found no deficiencies during the survey.
    13 Mar 2007Life Safety
    Found no deficiencies. The area had 57 licensed beds.
    15 Jun 2006Life Safety
    Found a deficiency and corrected it during follow-up.
    14 Mar 2006Life Safety
    Observed unsafe oxygen tank storage in a resident room: unsecured tanks in a closet and a tank left on a bed.
    • 64CSR14-11.1.b.PHYSICAL FACILITIES
    08 Mar 2006Licensure
    Found no deficiencies.
    04 May 2005Revisit
    Corrected deficiencies identified during the annual and Alzheimer unit surveys.
    31 Mar 2005Life Safety
    Corrected deficiencies identified during the environmental survey and its follow-up.
    16 Mar 2005Licensure
    Identified deficiencies in annual staff training, admission contracts, and medication documentation. The issues included incomplete staff training records, missing contract disclosures, and incomplete MAR initials.
    • 64CSR14-5.5.b.Employee Orientation and Training
    • 64CSR14-5.7.b.1-8Admission and Discharge
    • 64CSR14-5.7.cAdmission and Discharge
    • 64CSR14-7.4.f.Health Care Standards
    09 Mar 2005Life Safety
    Identified a deficiency in annual disaster drill rehearsals and documentation of staff participation.
    • 64CSR14-10.2.g.Disaster & Emergency Preparedness: annual rehearsal
    17 May 2004Life Safety
    Verified deficiencies were corrected following the initial and follow-up environmental reviews.
    24 Mar 2004Licensure
    Found no deficiencies during the annual survey.
    04 Mar 2004Life Safety
    Observed that toxic and hazardous materials were not stored in locked facilities, with several items accessible in resident rooms and at the nurse station.
    • Type A64CSR14-11.6.c.PHYSICAL FACILITIES
    15 Apr 2003Life Safety
    Identified that staff lacked nurse call pagers to respond to resident calls and that cleaning chemicals were not secured, resulting in deficiencies.
    • 64CSR14-11.3.15Call system/pager availability for staff
    • 64CSR14-11.9.8Laundry and linens — locked storage for hazardous materials

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Mountain Memories. The information above has not been verified or approved by the owner or operator. For exact information, please contact Mountain Memories directly. There is no cost for this service. We are compensated by the community you select.

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