Eagles Rest Assisted Living

    1110 2nd St, Pepin, WI 54759
    • Independent Living
    • Assisted Living
    • Memory Care

    Compassionate, clean, Christ-centered personalized care

    I'm very happy we chose this facility - the staff and owners are friendly, knowledgeable, and compassionate, going above and beyond to provide personalized, Christ-centered care. The rooms and grounds are clean, comfortable, and peaceful; meaningful activities, nourishing meals, and thoughtful attention to detail really brighten residents' days. I'm glad we found this place.

    Loved one of resident
    Jul 2026

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    Reviews

    4.00·(20)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.3
    • Meals

      2.5
    • Amenities

      4.0
    • Value

      4.0

    Pros

    • Christ-centered/spiritual care
    • Compassionate and caring staff
    • Dignity and respect for residents
    • Clean and comfortable facility
    • Thoughtfully arranged spaces
    • Meaningful activities
    • Nourishing meals
    • Safe and nurturing environment
    • Integrated spiritual care
    • Sense of peace and joy
    • Caring, involved owners/management
    • Intentionality and attention to detail
    • Staff go above and beyond
    • Personalized care
    • Staff brighten residents' days
    • Friendly and knowledgeable staff
    • Peaceful setting
    • Strong overall staff performance
    • Helpful staff
    • Good at placing people who need help
    • Beautiful location

    Summary of reviews

    Overall sentiment The reviews for Eagles Rest Assisted Living are uniformly positive and emphasize a consistent set of strengths. Reviewers repeatedly describe the community as compassionate, peaceful, and spiritually oriented, and they highlight both the emotional environment (peace, joy, dignity) and the practical aspects of care (cleanliness, personalized attention, helpful staff). There are no negative points raised in the provided summaries, so the overall impression is one of high satisfaction from residents and families who reported on the community.

    Care quality and staff behavior A dominant theme is the quality and character of the caregiving team. Multiple reviewers call out compassionate, caring staff who treat residents with dignity and respect. The staff are described as knowledgeable, friendly, and willing to go "above and beyond," providing personalized care that brightens residents' days. Owners and management are noted as being caring and involved, suggesting hands-on leadership and a culture of intentionality. Together, these comments portray a staff that is both technically competent and emotionally engaged with residents.

    Facilities, setting, and atmosphere Reviewers consistently mention that the facility is clean, comfortable, and thoughtfully arranged. The setting is described as peaceful and beautiful, and the environment is repeatedly characterized as safe and nurturing. These comments indicate attention to both aesthetics and practical comfort. The references to thoughtfully arranged spaces and a place that "shines" suggest that layout and upkeep are priorities and contribute positively to daily life for residents.

    Activities, dining, and spiritual life Eagles Rest receives praise for offering meaningful activities and nourishing meals, which implies attention to residents' physical and social needs. A prominent and distinctive feature in the reviews is the integration of Christ-centered spiritual care; spiritual life appears to be an intentional and central part of the community's identity. Reviewers link that spiritual emphasis with a general sense of peace and joy among residents, indicating that faith-based programming and pastoral care are important value propositions for many families who chose this community.

    Management, placement, and responsiveness Owners are described as caring and intentional, and reviewers mention the facility's strength at placing people who need help. Helpful and knowledgeable staff are frequently mentioned, reinforcing a picture of a community that is responsive to family needs and attentive to transitions into care. Attention to detail and a sense that the place "shines" suggests proactive management and quality assurance practices that are visible to families and visitors.

    Patterns, limitations, and recommended follow-ups The provided summaries show a strong, consistent pattern of praise across care, staff, facilities, meals, activities, and spiritual life. However, because the excerpts are uniformly positive, there is a risk of selection bias in the sample of reviews provided. The summaries do not address several practical aspects families often ask about, including clinical care capabilities (e.g., dementia/medical nursing levels), staffing ratios, response times in emergencies, costs and contract terms, transportation options, or specific activity schedules. For a fully informed decision, prospective residents and families should verify those operational details during a tour or in direct conversations with management.

    Bottom line Based on these reviews, Eagles Rest Assisted Living presents as a small-to-medium sized community (in spirit) that emphasizes Christ-centered values, compassionate and attentive staff, a clean and comfortable environment, meaningful activities, and nourishing meals. Management involvement and attention to detail are repeatedly praised. While the feedback is strongly favorable across multiple themes, prospective families should still confirm clinical services, staffing levels, pricing, and other logistical details not covered in these summaries during an in-person visit or a detailed phone consultation.

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    Location

    Map showing location of Eagles Rest Assisted Living

    Eagles Rest Assisted Living is located at 1110 2nd St, Pepin, WI, 54759.

    About Eagles Rest Assisted Living

    Eagles Rest Assisted Living sits at 1110 2nd Street in Pepin, Wisconsin, right by the Mississippi River, where the view can be lovely and the air feels fresh, and there's plenty of green space with gardens, winding sidewalks, and places to sit and enjoy the sun or watch the birds. The facility has 44,000 square feet, so there's plenty of room to walk around inside or outside, and they've made sure all the spaces have a home-like feel, with a recent remodel making things feel more comfortable and cozy. Residents can choose private rooms that give plenty of privacy and space for their own things, and the staff, who live in the local area, seem to know folks by name and treat everyone like family, always making sure people feel welcome and heard.

    They offer assisted living, independent living, and memory care options, so you'll find support if you need just a little help or more hands-on care, and they're able to help residents who need higher levels of care, including bariatric care for those over 300 pounds, or even hospice and in-home medical services. The facility holds a licensed Community-Based Residential Facility status, with 24-hour on-call nursing and help from trained personal care assistants for things like medication reminders, bathing, and dressing, plus wellness programs and regular health checks. They offer personalized care plans, which means they take care to get to know what each resident needs, whether it's specific diets like diabetic, low fat, or low salt, or reminders to take medicine or help moving about the building.

    You'll find a full-time activity director at Eagles Rest, making sure something's always going on, whether it's group games, crafts, music sessions, gardening, or even just quiet time for devotionals, with daily group and individual activities always on the calendar, and the staff do their best to encourage residents to join in and keep moving and thinking. There are common areas set up for socializing or quiet conversation, and a private dining room if residents want to gather for a special meal, and meals are cooked fresh each day, with menus that change to fit residents' needs and preferences. Some like to cook for themselves, and that's okay too, but most folks enjoy the three homemade meals served daily, with snacks and guest meals available if family comes to visit.

    The onsite beauty salon offers haircuts and trims, and housekeeping is done daily, including laundry and linen service, though residents can do laundry themselves if they'd rather. There's cable and Wi-Fi, so it's easy to stay in touch with family or keep up with a favorite show, and rooms come furnished or unfurnished, depending on what makes residents comfortable. There are parking spots for residents and guests, and the building includes places for entertainment, fitness, and spiritual life, including devotional services and Veterans Affairs aid assistance.

    The building's design keeps safety in mind, with secure common areas and well-lit walking paths inside and out, and the layout feels easy to get around, whether using a walker or wheelchair or just shuffling down the hall on your own time. Folks say there's a strong faith-based and family-centered atmosphere, and the staff seem committed to helping every resident live as independently as possible while staying involved in the small town community outside the doors, so life at Eagles Rest turns out peaceful, with the right help close by for folks who need it.

    People often ask...

    Eagles Rest Assisted Living offers independent living, assisted living, and memory care.

    There are 9 photos of Eagles Rest Assisted Living on Mirador.

    Yes, Eagles Rest Assisted Living allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 1110 2nd St, Pepin, WI 54759.

    No, Eagles Rest Assisted Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0019052
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity50 residents
    LicenseeEagles Rest at Pepin Health Services Inc
    Care servedAdvanced Aged, Developmentally Disabled, Physically Disabled, Terminally Ill, Irreversible Dementia/alzheimer's, Hcbs Compliance / Public Funding
    EffectiveDecember 5th, 2022

    Inspection Reports

    10

    Reports

    64

    Citations

    8

    Complaints

    3

    Years

    15 Jul 2026Complaint
    Found no deficiencies.
    12 Mar 2026Complaint
    Investigated complaints and reviewed records found failures in investigating caregiver misconduct, maintaining staff records, securing toxic substances, and ventilating bath/shower areas.
    • 83.12(2)(a)Caregiver: Investigating abuse & neglect
    • 83.18(1)Employee records maintained and current
    • 83.45(3)Toxic substances
    • 83.46(2)(a)Ventilation
    08 Oct 2025Inspection
    Found widespread deficiencies across operations, including posting violations, health screenings, training gaps, resident planning, safety, and fire drills, with several repeat issues identified.
    • 83.14(2)(a)Licensee ensures facility complies with laws
    • 83.14(2)(h)Posting: license, deficiencies, revocations
    • 83.17(2)(a)Employees screened for communicable disease
    • 83.20(2)(a)-(d)Department-approved training courses
    • 83.22(1)-(4)Task specific training
    • 83.28(4)(a)Resident health screening and documentation
    • 83.32(2)(a)Explanation of rights, grievance procedure
    • 83.35(3)(d)Service plans updated annually or on changes
    • 83.37(1)(h)Scheduled psychotropic medications
    • 83.41(1)(b)Equipment
    • 83.41(3)(b)Food safety
    • 83.45(2)Storage areas
    • 83.46(1)(c)Heating system maintenance
    • 83.46(1)(f)Combustibles
    • 83.47(2)(d)Fire drills
    20 May 2025Complaint
    Investigated complaints identified violations in notification of changes, medication administration, ISP implementation, and health monitoring.
    • DHS 83.12(5)(a)Notification: incident, injury, changes
    • DHS 83.32(3)(h)Rights of Residents: Receive medication
    • DHS 83.35(3)(c)Implement, follow the individual service plan
    • DHS 83.38(1)(g)Health monitoring
    09 Apr 2025Complaint
    Investigated multiple complaints that revealed numerous deficiencies in reporting, assessments, service plans, health monitoring, and safety practices.
    • 83.12(4)(a)Reporting When Resident's Whereabouts Unknown
    • 83.12(5)(a)Notification: Incident, Injury, Changes
    • 83.14(2)(a)Licensee ensures facility complies with laws
    • 83.14(2)(j)Not permit a condition of substantial risk
    • 83.32(3)(h)Rights Of Residents: Receive Medication
    • 83.32(3)(l)Rights Of Residents: Least restrictive environment
    • 83.35(1)Pre-admission and ongoing assessments
    • 83.35(3)(b)Service plan development: Parties Involved
    • 83.35(3)(d)Service plans updated annually or on changes
    • 83.38(1)(g)Health monitoring
    • 83.41(3)(b)Equipment
    • 83.41(3)(b)Food safety
    • 83.45(1)(e)Electrical, mechanical, water supply
    18 Oct 2024Complaint
    Investigated a complaint and found violations involving failure to report law enforcement involvement, failure to involve residents in service plan development, and improper use of portable space heaters.
    • 83.12(4)(b)Reporting when law enforcement is called.
    • 83.35(3)(b)Service plan development: parties involved
    • 83.46(1)(b)Portable space heaters prohibited.
    11 Jun 2024Complaint
    Investigated two complaints and found violations affecting resident safety and rights, including mistreatment, misappropriation of property, incomplete service planning, and missing menus.
    • 83.12(2)(a)Caregiver: Investigating abuse & neglect
    • 83.32(3)(d)Rights of Residents: Free from mistreatment
    • 83.35(3)(b)Service plan development: parties involved
    • 83.41(2)(c)Nutrition: menus
    29 Nov 2023Verification
    Verified that all previously identified deficiencies were corrected. No new deficiencies were identified.
    09 Nov 2023Complaint
    Investigated and found multiple deficiencies related to admission paperwork, medication administration, service plan development and implementation, and required documentation.
    • Wis. Admin. Code DHS 83.14(2)(a)Licensee complies with laws
    • Wis. Admin. Code DHS 83.29(2)Admission agreement include services, charges
    • Wis. Admin. Code DHS 83.32(3)(h)Rights of Residents: Receive medication
    • Wis. Admin. Code DHS 83.35(3)(b)Service plan development: parties involved
    • Wis. Admin. Code DHS 83.35(3)(c)Implement, follow the individual service plan
    • Wis. Admin. Code DHS 83.37(1)(a)Written order for medications, supplements
    10 Aug 2023Complaint
    Investigated four complaints and found multiple regulatory violations, including failure to report law enforcement interventions and injuries within required timelines, incomplete staff training and service plan development, improper medication handling, and unsafe environment.
    • 83.12(4)(b)Reporting When Law Enforcement Is Called
    • 83.12(4)(c)Reporting Incidents With Serious Injury
    • 83.14(2)(a)Licensee ensures facility complies with laws
    • 83.21(1)-(3)All employee training
    • 83.28(4)(a)Resident Health Screening And Documentation
    • 83.31(4)(c)Involuntary Discharge Notice Requirements
    • 83.32(3)(h)Rights Of Residents: Receive Medication
    • 83.35(1)(b)Sources Used For Assessment Information
    • 83.35(3)(a)Comprehensive Individualized Service Plan
    • 83.35(3)(b)Service Plan Development: Parties Involved
    • 83.37(3)(c)Medication storage: Locked Cabinet
    • 83.38(1)(g)Health Monitoring
    • 83.42(2)Resident Records Safeguarded
    • 83.43(1)Environment Safe, Clean, And Comfortable
    • 50.065(2)(bm)Out Of State Background Checks

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Eagles Rest Assisted Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Eagles Rest Assisted Living directly. There is no cost for this service. We are compensated by the community you select.

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