Songbird Pond

    1900 Arbor View Dr, Plymouth, WI 53073
    • Assisted Living
    • Memory Care

    Compassionate attentive caregivers; meals improved

    I feel well cared for by compassionate, responsive staff and an amazing administrator who treats residents like family. Caregivers were attentive-especially during end-of-life-and easy to work with; meals have improved, though I'd like more fresh vegetables. I'm grateful and would recommend this hometown solution for quality care.

    Current/former resident
    Jul 2026

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    Reviews

    4.54·(13)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.4
    • Staff

      4.4
    • Meals

      3.0
    • Amenities

      4.5
    • Value

      4.5

    Pros

    • Caring, attentive caregiving staff
    • Responsive and communicative caregivers
    • Compassionate end-of-life and palliative support
    • Engaged, resident-focused administration
    • Comfortable, home-like community atmosphere
    • Positive family recommendations and satisfaction
    • Collaborative admissions and family communication

    Cons

    • Management–staff relations and workplace culture
    • Gaps in infection-control procedures and PPE availability
    • Inconsistent illness-notification and family communication
    • Potential staff morale and turnover issues
    • Limited variety and freshness in meal offerings

    Summary of reviews

    The overall impression is mixed but leans positive with regard to direct care. Multiple accounts emphasize attentive, compassionate caregiving: caregivers are described as responsive, respectful, and capable of providing supportive end-of-life care. Families frequently highlight clear, helpful interactions during admission and ongoing coordination, and several reviewers explicitly state they would recommend the community.

    Staff and management perceptions are more mixed. While an administrator is singled out positively for being engaged and resident-focused, other feedback raises operational concerns about workplace culture and the quality of management–staff relations. Those concerns extend to potential effects on staffing stability and morale; prospective families should probe staff turnover, supervision practices, and how staff concerns are addressed.

    Health-safety and communication issues appear as recurring themes. There are indications of gaps in infection-control procedures and availability of personal protective equipment, alongside inconsistent notification practices when illness occurs. These items suggest weaknesses in operational protocols and family communication that could affect perceived safety; prospective families should ask about current infection-control policies, PPE access, and illness-notification procedures.

    Dining is described as improving but with room for enhancement: requests for more fresh vegetables and broader menu variety were noted. Reviewers do not provide substantial detail about activities or programming, limiting assessment of recreational offerings. Physical facilities are characterized as comfortable and home-like, contributing to a community-style atmosphere.

    In summary, the facility is frequently praised for the quality of hands-on caregiving and an engaged administrator, but operational areas warrant scrutiny. Key follow-up topics for prospective residents and families include management–staff relations and turnover, current infection-control and PPE protocols, family-notification practices, and meal menus and activity schedules to ensure they meet specific needs and expectations.

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    Location

    Map showing location of Songbird Pond

    Songbird Pond is located at 1900 Arbor View Dr, Plymouth, WI, 53073.

    About Songbird Pond

    Songbird Pond Assisted Living sits at 1900 Arbor View Drive in Plymouth, Wisconsin, and runs as a 44-bed community surrounded by landscaped grounds and a pond, which gives a quiet and peaceful place for seniors to call home, and the staff does their best to make it feel like a family. This facility belongs to the Plymouth Chamber of Commerce, and it's also part of groups like the Wisconsin Assisted Living Association and holds BBB Accreditation with an A+ rating. The management, led by Sharon C. Dane, puts a lot of care into things like keeping the rooms clean and comfortable, offering both private rooms and large two-room suites, with private baths and walk-in showers as well as wheelchair accessible showers for folks who need them.

    Songbird Pond Assisted Living mainly helps seniors who want some help with daily tasks like bathing, dressing, and moving about, and there's memory care for people living with Alzheimer's or other kinds of dementia, plus nursing care when needed. Safety seems important here, with staff on-site 24/7, medical alert systems, a strong emergency alert system, and medication management including for diabetes and incontinence, plus catheter and wound care if it comes to that. They've got senior-friendly safety features like walk-in tubs, dispenser systems for medicine, special security, and all rooms have telephones.

    Meals get fixed every day, and the dining room works like a restaurant where you can eat when you want, and they do a good job with special diets for things like allergies or diabetes, plus options like kosher and vegetarian, and they even celebrate big events with meals that come with flowers and sometimes even champagne. There's help with laundry, house cleaning, and someone can coordinate the move-in if families need it, and they also help with transportation to medical appointments. They run planned daily activities, have arts and crafts rooms, do movie nights, arrange for outings into Plymouth, and keep a garden and walking paths so folks can get outdoors when the weather allows. For grooming, there's a barber and salon right inside.

    People often say the staff act friendly and joyful and the atmosphere feels supportive and welcoming, and Songbird Pond Assisted Living has a strong reputation with an "Excellent" rating of 4.5 stars based on customer reviews. There's a library, several lounges and community spaces for socializing, and a program of regular activities so folks stay engaged. The place is also wheelchair accessible throughout. The facility connects to a broader network that helps families locate senior living options and gives honest ratings and reviews with no pressure, and Songbird Pond Assisted Living itself is known for working hard on advocacy, education, and keeping up with modern standards in community care, including "State of the Art" equipment. The average reported price hovers near $2,700, though families can ask for current availability and details as prices aren't always listed right up front. In general, Songbird Pond Assisted Living tries to offer a safe, pleasant, and comfortable environment for seniors who need care but still want to enjoy daily life and stay connected to their community.

    People often ask...

    Songbird Pond offers assisted living and memory care.

    There are 2 photos of Songbird Pond on Mirador.

    The full address for this community is 1900 Arbor View Dr, Plymouth, WI 53073.

    No, Songbird Pond does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0017490
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity44 residents
    LicenseeCAVCO-PLYMOUTH LLC
    Care servedAdvanced Aged, Physically Disabled, Terminally Ill, Irreversible Dementia/alzheimer's, Hcbs Compliance / Public Funding
    EffectiveMarch 1st, 2020

    Inspection Reports

    2

    Reports

    1

    Citations

    1

    Complaints

    3

    Years

    30 Jul 2025Inspection
    Found no deficiencies. An abbreviated survey concluded no deficiencies were identified.
    09 Aug 2023Complaint
    Investigated a complaint and found that one resident's ISP was not updated after a change in condition, not reflecting behaviors regarding ADLs.
    • 83.35(3)(d)Service plans updated annually or on changes

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Songbird Pond. The information above has not been verified or approved by the owner or operator. For exact information, please contact Songbird Pond directly. There is no cost for this service. We are compensated by the community you select.

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