Mirador estimate
    $4,350/month

    The Waterford at Plymouth

    2586 Valley Rd, Plymouth, WI 53073
    • Independent Living
    • Assisted Living
    • Memory Care

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.64·(81)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.7
    • Staff

      4.7
    • Meals

      4.3
    • Amenities

      4.3
    • Value

      3.0

    Pros

    • Compassionate, attentive caregiving staff
    • 24/7 nursing coverage
    • Engaging daily activity and outings program
    • Small, home-like memory care unit
    • Clean, well-maintained interiors
    • Updated apartments with new paint and flooring
    • Large accessible bathrooms with walk-in showers
    • Home-style dining with customizable meal options
    • On-site therapy services (PT/OT/ST)
    • Salon and barbershop on site
    • Spacious common areas and outdoor patios
    • Responsive maintenance and housekeeping
    • Transportation to appointments and community trips
    • Integrated assisted-living and memory-care model
    • Competitive pricing and essentials included in rent
    • Family-friendly communication and management responsiveness
    • Pet-friendly accommodations in some units

    Cons

    • Inconsistent staffing levels on care floors
    • Gaps in medication-administration and clinical processes
    • Operational disorganization and role overlap
    • Variable dining-service consistency
    • Inconsistent personal-laundry handling for delicate items
    • Limited on-site skilled-nursing capability
    • Training gaps in dementia sensitivity and CNA skills
    • Transportation scheduling inefficiencies
    • Ancillary fee structure and extra charges
    • Marketing and admissions communication not always aligned with lived experience
    • Management turnover affecting operational consistency
    • Emphasis on cosmetic updates sometimes outpacing clinical investments

    Summary of reviews

    Overall impression: The Waterford at Plymouth is described predominantly as a home-like, activity-rich assisted living community with a small memory care unit. Reviewers consistently highlight a warm atmosphere, friendly caregivers, and a broad calendar of social programming — from bingo and live music to restaurant outings and daily exercise — that families say enhances residents' quality of life. Physical spaces are regularly updated (new paint, vinyl or new flooring, renovated common areas) and many suites offer generous layouts and large bathrooms with walk-in showers. On-site amenities such as a salon/barbershop, patio spaces, and accessible common areas contribute to the property's residential feel.

    Care and staffing: Many accounts praise individual staff members, including RNs, CNAs, activity staff, and management, noting compassionate interactions, responsive maintenance, and proactive communication from wellness leadership. The presence of 24/7 nursing coverage and on-site therapy services (PT/OT/ST) is cited as a positive. The memory care unit is small and described as patient and engaged under a hands-on director. However, an important operational pattern emerges: intermittent understaffing on care floors and inconsistent clinical practices. Reviewers expressed concerns about medication-administration processes and noted instances suggesting organizational strain — for example, aides pulled into noncare tasks — which can affect timeliness and consistency of personal care. Families should verify current staffing levels, medication protocols, and whether staffing has stabilized under new management.

    Dining and housekeeping: Dining is generally characterized as home-style, fresh, and customizable, with several families praising specific menu items and an attentive chef. That said, some comments indicate variability in meal-service continuity and occasional unevenness in food quality. Housekeeping and cleaning are frequently commended, though laundry handling has been flagged as inconsistent for delicate items and may require specific family instructions.

    Activities and community life: Activity programming is a clear strength: the facility offers a busy weekly schedule, individualized engagement options, off-site trips, live entertainment, and social events that reviewers say keep residents active and connected. The integrated assisted-living and memory-care model allows for shared programming while maintaining a smaller memory-care setting, which many families find reassuring.

    Facilities and maintenance: The property is described as clean and well-kept, with ongoing renovations to flooring, paint, and communal spaces. Rooms are roomy and accessible, and outdoor amenities (patio, front porch seating) are popular. Some reviewers noted dated furniture or areas awaiting redecorating, indicating a mix of completed updates and pending projects.

    Management and patterns to watch: Several reviews praise recent management changes and increased responsiveness, while others reference past disorganization, admissions-sales messaging that did not match experiences, and management turnover that affected consistency. Operational issues such as transportation coordination inefficiencies, ancillary fees, and role overlap (staff performing multiple functions) are recurring themes. Training gaps in dementia-specific care and basic CNA skills were also mentioned, suggesting an area for ongoing staff development.

    Bottom line: Waterford at Plymouth appears well suited for families seeking a friendly, active, and home-like assisted living environment with strong programming and visible investment in facilities. Prospective residents and families should tour with attention to current staffing levels, medication-management protocols, laundry practices, and fee disclosures. Asking for recent staffing metrics, sample activity calendars, and clarification on clinical capabilities will help determine fit — especially for residents with higher clinical or skilled-nursing needs.

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    Location

    The Waterford at Plymouth is located at 2586 Valley Rd, Plymouth, WI, 53073.

    About The Waterford at Plymouth

    The Waterford At Plymouth sits in a quiet neighborhood on Valley Road in Plymouth, Wisconsin, and has its state license number 15204 as a CBRF, which means Community-Based Residential Facility, and the building lets people see a small pond from some of its patios, so if anyone likes watching birds or being around water, they can sit out and enjoy the view and fresh air. The community was built with wide entryways to fit wheelchairs and scooters, and each apartment comes with wall-to-wall carpet, mini-blinds for privacy, big bathrooms with walk-in showers and safety-assist rails, and separate climate controls so people can set the temperature how they like, and there's no kitchen in the two-room apartment homes, which helps keep things simple and safe. Residents live in an easy-to-navigate place that tries to keep comfort up with things like quiet resident call systems and good-sized living rooms, including one with a big-screen TV, and there's a craftsman-style design outside with flower beds and a manicured patio that overlooks the pond, which is nice when the weather's good.

    People can choose from different levels of care here, since The Waterford At Plymouth provides assisted living, memory care for early or mild dementia, plus services for those who just want independent living and home care, and all the main utilities are included in the rent, with basic cable too, so there's less to worry about each month. The staff stays on the property round the clock, offering help with medication, bathing, dressing, and grooming, and the community does regular personal assessments, which means they keep care plans current for each person instead of using a one-size-fits-all approach. When it comes to staying busy, there's something going on all week, with therapeutic activities seven days a week, arts and crafts, live music, and outings into town, usually led by caring and well-liked staff who most folks come to know. Therapy for memory support and pet visits happen here, along with community events designed to support the mind, the body, and the spirit, and people can relax by the aviary or visit the activity room and private dining area for family gatherings.

    Everyone gets the benefit of simple support services like laundry and housekeeping, and safety is kept in mind with smoke alarms and sprinkler systems throughout the whole building. The Waterford At Plymouth also features birdwatching spots, named community areas, fireplaces for warmth and coziness, and supports having a pet with therapy included. Care comes from Civitas Senior Living, which means there's experience behind the care services, and each resident can feel like their routines are understood. Apartments are well-appointed but not too fancy, designed so people won't trip or get confused, with plenty of space for wheelchairs if needed, and families can find pictures and videos online to get a sense of what the place looks like before visiting. The community supports both independent seniors and those who need a little more help getting through the day, all under one roof, and tries to make each person feel a bit more at home just by keeping things simple and friendly.

    About Sonida Senior Living

    The Waterford at Plymouth is managed by Sonida Senior Living.

    Sonida Senior Living, Inc. (NYSE: SNDA) is a leading owner, operator, and investor in senior housing communities across the United States, founded in 1990 and headquartered in Dallas, Texas. Originally established as Capital Senior Living by founder Jim Stroud, the company rebranded to Sonida Senior Living in November 2021 following a $154.8 million investment from Conversant Capital. As of June 2025, Sonida operates 96 senior housing communities across 20 states, serving approximately 10,000 residents with an aggregate capacity that includes 83 owned communities and 13 managed properties, making it one of the nation's most significant senior living providers by resident capacity.

    The company provides a comprehensive continuum of care services including independent living, assisted living, memory care, and respite care programs. Sonida's communities offer essential services such as nutritious meals, housekeeping, laundry, 24-hour staffing, transportation, social and recreational activities, and healthcare monitoring. Select communities feature the specialized Magnolia Trails™ memory care program designed specifically for residents with dementia and Alzheimer's disease. Beyond basic care, Sonida emphasizes signature programming that includes daily fitness and wellness classes, engaging activities that promote joy and companionship, and personalized care plans tailored to each resident's unique needs and preferences.

    Sonida's mission is to create a safe and caring environment where team members thrive and residents find joy in new experiences and friendships. The company's philosophy centers on recognizing residents as unique individuals, knowing their hobbies, preferences, and personal histories to provide dignified, person-directed care. They believe that simple things matter most: friendly faces, clean and comfortable spaces, amenities that promote safety and independence, and maintaining a warm, welcoming atmosphere. This approach emphasizes creating meaningful connections and celebrating both significant milestones and everyday moments in residents' lives.

    The company has earned substantial recognition for its commitment to excellence, with 30 communities receiving Best Senior Living Awards in 2022, and 20% of their communities winning 2025 Best of Senior Living Awards. Several communities have also been honored with prestigious industry awards in 2024. Under the leadership of President and CEO Brandon Ribar, who brings over 15 years of senior living industry experience, Sonida has demonstrated strong operational performance with an average occupancy rate of 84.7% in Q1 2025 and a 27.4% increase in adjusted EBITDA from 2023 to 2024, reflecting their commitment to operational excellence and quality care delivery.

    People often ask...

    The Waterford at Plymouth offers competitive pricing, with rates starting at a cost of $4,350 per month.

    The Waterford at Plymouth offers independent living, assisted living, and memory care.

    There are 36 photos of The Waterford at Plymouth on Mirador.

    Yes, The Waterford at Plymouth allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 2586 Valley Rd, Plymouth, WI 53073.

    No, The Waterford at Plymouth does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0015204
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity34 residents
    LicenseeCSL Plymouth LLC
    Care servedAdvanced Aged, Developmentally Disabled, Physically Disabled, Terminally Ill, Irreversible Dementia/alzheimer's, Emotionally Disturbed/mental Illness
    EffectiveSeptember 1st, 2015

    Inspection Reports

    4

    Reports

    3

    Citations

    3

    Complaints

    2

    Years

    21 Aug 2025Verification
    Verified the prior deficiency was corrected and no new deficiencies were identified.
    09 Apr 2025Complaint
    Investigated a privacy concern and found residents' privacy was not protected because room keys were not individualized to each resident's room.
    • 50.09(1)(f)Privacy
    24 Sept 2024Complaint
    Found that residents' privacy was not protected because room keys were not individually keyed, enabling keys to open multiple residents' doors.
    • 50.09(1)(f)Privacy
    08 May 2024Complaint
    Found that a written report to the department was not submitted after a resident's whereabouts were unknown.
    • 83.12(4)(a)Reporting when resident's whereabouts unknown

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Waterford at Plymouth. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Waterford at Plymouth directly. There is no cost for this service. We are compensated by the community you select.

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