Wausau Manor Health Services

    3107 Westhill Dr, Wausau, WI 54401
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.12·(26)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.3
    • Meals

      3.0
    • Amenities

      1.5
    • Value

      3.1

    Pros

    • supportive rehabilitation services
    • knowledgeable and effective therapists
    • compassionate individual nursing staff
    • planned meal service with generally positive food quality
    • engaging activity programming
    • clean and maintained common areas
    • successful post-surgical and short-term rehab outcomes
    • active staffing recruitment under new ownership
    • friendly support and ancillary staff

    Cons

    • chronic understaffing and high reliance on agency staff
    • delays in responding to resident call lights and requests
    • inconsistent caregiver competency and attentiveness
    • gaps in medication-administration timeliness
    • deficiencies in clinical monitoring and timely recognition of acute changes
    • inadequate oral-care routines
    • environmental maintenance and safety-practice gaps
    • institutional, dated interior and poor hallway lighting
    • limited administrative availability and documentation/login issues
    • allegations of discriminatory treatment and concerning staffing decisions

    Summary of reviews

    Wausau Manor Health Services elicits a mixed set of impressions. Positive accounts emphasize effective short-term rehabilitation, with several therapists and therapy programs singled out for facilitating measurable progress after surgery or injury. Individual nursing and support staff members are frequently described as caring and committed, and some families credited recent management changes with active hiring and improvements that made late-stage or palliative stays more comfortable. Activity programming and planned meals were also noted as strengths by multiple families.

    At the facility level, reviewers consistently point to staffing and responsiveness as the most prominent operational concerns. There are repeated descriptions of delayed responses to call lights and requests for assistance, long waits for toileting and hygiene support, and instances of missed or late medication administration. These patterns suggest staffing levels and workforce stability — including reliance on agency personnel — are affecting day-to-day care continuity and timeliness.

    Clinical monitoring and safety processes also emerge as areas needing attention. Some families described delayed recognition of acute changes in condition and concerns about safety-related maintenance (for example, environmental slip-prevention measures). Relatedly, reviewers noted inconsistencies in caregiver skill and attentiveness among CNAs and nursing staff, and gaps in routine oral-care practices.

    The physical environment draws mixed comments: some describe the facility as clean with well-maintained common areas, while others find the interior dated and institutional, with long, dimly lit corridors that contribute to a depressive atmosphere for certain residents. Dining and activities are generally seen as positive contributors to quality of life, but meal delivery continuity was cited as an operational issue in isolated incidents.

    Administrative and communication issues were raised as well. Families reported intermittent difficulties accessing electronic charts, limited administrator presence, and lapses in family communication about clinical incidents and end-of-life care. There are also more serious personnel concerns, including allegations of discriminatory treatment and troubling staffing decisions; such claims warrant investigation by facility leadership and, if appropriate, regulatory authorities.

    In summary, Wausau Manor shows strengths in rehabilitation services, some dedicated caregivers, and established activity and dining programs. However, persistent operational weaknesses — notably understaffing, delayed responsiveness, variability in caregiver competence, clinical-monitoring gaps, and environmental maintenance concerns — create risks to consistent, high-quality care. Prospective residents and families should weigh the facility's demonstrated therapeutic capabilities and positive individual staff experiences against these systemic issues, and they should seek current information from facility leadership about staffing levels, recent quality-improvement actions, and policies addressing the more serious allegations raised by families.

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    Medicare Ratings

    3·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Wausau Manor Health Services is located at 3107 Westhill Dr, Wausau, WI, 54401.

    About Wausau Manor Health Services

    Wausau Manor Health Services sits at 3107 Westhill Drive in Wausau, Wisconsin, right near Aspirus Wausau Hospital and next to Applegate Terrace Assisted Living, and it's set up as a for-profit skilled nursing facility run by North Shore Healthcare LLC since October 2017, with ownership stakes split between Troy Baumann, Jeffrey Hoehn, and David Mills through NSHF Operations LLC. This nursing home has 68 certified beds, and usually about 55 residents stay there each day, and while some information is limited, what's clear is that the focus is on long-term and short-term care for seniors who need 24-hour nursing or help because of physical or mental conditions.

    Staff provide skilled nursing, assisted living, and rehabilitation services, plus home health and hospice care, so people here get help with regular nursing, therapy like speech, occupational, and physical, also things like tracheostomy care, dialysis care, advanced wound management, IV/PICC management, and antibiotic or medication management, including specialized brain injury rehabilitation, so that's a lot of ground covered. Staffing comes with some turnover, with 38.3% of staff leaving in a year, though that's lower than the Wisconsin state average of 49%, and nurse staffing clocks in at 3.48 hours per resident per day, which is a little below the state average of 4.1. The workers here bring over five decades of combined experience, so there's a fair bit of know-how on the floor.

    Inspections show some rough patches, with four recent deficiencies noted, mostly around infection control and dietary areas, sometimes over garbage or food handling, and the records show some infection-related citations, so it's not perfect, but these issues are public record if you want to check for more detail. Social services, laundry, light housekeeping, and companionship fit into the regular offer, and the rooms come in both private and semi-private layouts, with some deluxe rehab suites that have roll-in showers, plus communal lounges, in-room telephones, and Spectrum TV with 95 channels, all meant to make daily life a bit smoother.

    The nursing home also arranges community amenities and campus transportation, gives residents free rides in their van, and offers podiatry and dental services, and there's an on-site beautician. Activities are part of daily life, from morning stretches and bowling to gardening, creative writing lab, movies, music, pontoon rides, Bible study, and regular church services-both Catholic and nondenominational. Respite care and hospice care are available, as are dialysis care and telehealth options, and the place is covered under the Federal Medicare Program, fully licensed by state and federal governments.

    Wausau Manor Health Services gets feedback about its caring staff and good experience from some family members, though, like anywhere else, your experience might differ. The team manages antibiotic and medication needs and handles wound care, plus offers both short-term rehab and long-term placements. Services and amenities run the usual range, with some extras depending on what a resident needs, and while it's not the newest place on the block, the history and experience of the staff, plus the location near the hospital and other care options, make it a facility some folks look at for senior nursing care in the Wausau area.

    People often ask...

    Wausau Manor Health Services offers assisted living, memory care, and skilled nursing.

    There are 8 photos of Wausau Manor Health Services on Mirador.

    The full address for this community is 3107 Westhill Dr, Wausau, WI 54401.

    No, Wausau Manor Health Services does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Wausau Manor Health Services. The information above has not been verified or approved by the owner or operator. For exact information, please contact Wausau Manor Health Services directly. There is no cost for this service. We are compensated by the community you select.

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