Mirador estimate
    $4,150/month

    Ivy Manor of West Bend

    370 S Forest Ave, West Bend, WI 53095
    • Assisted Living
    • Memory Care

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.45·(29)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.4
    • Meals

      3.0
    • Amenities

      1.0
    • Value

      1.0

    Pros

    • Compassionate caregiving staff
    • Family-run, home-like atmosphere
    • Engaged and accessible management
    • Friendly, social resident community
    • Clean and comfortable common areas
    • Enjoyable dining experiences
    • Active programming and social events
    • Strong staff–resident rapport

    Cons

    • Inconsistent staffing levels
    • Inconsistent infection-control and PPE use
    • Medication-administration and inventory control gaps
    • Delays in clinical escalation and emergency response
    • Incontinence-care and sanitation concerns
    • Limited, volunteer-dependent activities programming
    • Variable meal quality and nutritional consistency
    • Facility security and night-door locking gaps
    • Inconsistent staff communication and responsiveness
    • Uneven leadership engagement and oversight

    Summary of reviews

    Ivy Manor of West Bend elicits markedly mixed impressions across reviewers. Many families and residents describe a warm, home-like environment with compassionate staff and engaged management. Positive accounts emphasize a friendly resident community, attentive caregivers, appealing common spaces, and enjoyable meals and activities. Several reviewers expressed high confidence in the facility and would recommend it to other families.

    At the same time, a number of operational concerns recur. Staffing levels and responsiveness are inconsistent: reviewers reported delayed attention to residents, long waits for restroom assistance, and times when staff seemed stretched thin. Related clinical patterns include delays in escalation for acute issues and gaps in monitoring (including oxygen/respiratory situations described by some), which in a few cases led to higher-acuity hospital transfers. Medication-administration and inventory-control processes were also questioned by some families.

    Infection-control and incontinence-care practices were flagged as variable. Specific comments addressed inconsistent use of personal protective equipment and hygiene protocols, as well as sanitation and incontinence-care concerns in certain situations. Cleanliness and maintenance receive positive notes elsewhere in the dataset, indicating variability between units, shifts, or times.

    Dining and activities show a split pattern. Several reviewers praised the food and social programming, describing enjoyable meals and active events. Others characterized meals as underwhelming or not sufficiently nourishing, and noted that activities depend heavily on volunteer involvement and can lack engagement at times. Prospective families should expect a mix of well-run programming and occasional gaps tied to staffing or volunteer availability.

    Facility safety and management engagement also present a mixed picture. The building and grounds are described as attractive and comfortable by many, yet some reviewers raised concerns about building security and night-time door locking. Comments about leadership range from strong, visible oversight to perceptions of owner disengagement or inconsistent management follow-through.

    Overall, Ivy Manor may be a good fit for families prioritizing a family-run, home-like setting with personable caregivers and active social life — provided that they verify current operational practices. When considering this facility, ask for up-to-date staffing ratios and schedules, documentation of infection-control and medication-management procedures, recent inspection or compliance reports, examples of emergency-response protocols, specifics about activity staffing and volunteer support, and information on dining menus and nutritional planning. An in-person visit during different shifts (including evening/night) can help clarify variability in staffing, responsiveness, and cleanliness.

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    Location

    Ivy Manor of West Bend is located at 370 S Forest Ave, West Bend, WI, 53095.

    About Ivy Manor of West Bend

    Ivy Manor of West Bend sits along the Milwaukee River on S. Forest Street, right by Riverside Park, and it's made up of three buildings-Building One at 370 S. Forest Ave, Building Two at 350 S. Forest Ave, and Building Three, the memory care building, at 365 S. Forest Ave, all of them close together in West Bend, Wisconsin, not far at all from Milwaukee. This community is family-owned and has a small, close-knit, homey feel, which you notice right away because the staff and residents seem to know each other well, and visitors remark on that sense of belonging that always makes a place feel better. They accept seniors 55 and older and offer assisted living services for folks who need some help with daily tasks, as well as memory care for those with dementia or Alzheimer's, so there's help with things like bathing, dressing, and medication, and someone's always around to answer a call, day or night.

    The buildings are fully wheelchair accessible, with single rooms and couple suites that each have private bathrooms, and there are wide patios in the back where people can sit outside and look over the river, plus a fenced-in garden area, and walking paths for those who want some fresh air. You'll find living rooms with fireplaces and a lot of natural light, which keeps things bright, and the activity staff always have something going on-exercise classes, musical events, Bingo, "Thirsty Thursday," and sometimes one-on-one time just to chat, which is good for anyone who likes to keep busy or needs a little company. The community rooms, including a library, movie night area, and an arts room, give people space to gather, and every room comes with a phone, television, and cable service, so residents can relax as they like.

    Residents get three home-cooked meals each day, and the kitchen staff handle special diets, making sure there's something for people with diabetes or food allergies, plus snacks between meals. The housekeepers take care of laundry, even dry cleaning, so nobody needs to worry about those chores, and there's a barber and beauty shop on site, which is nice for getting a fresh haircut without leaving home. Family can visit and use the private dining room for gatherings, and the staff encourage everyone to join in the group activities and community-sponsored events, but there's also plenty of privacy and time for residents to do their own thing if they want.

    Ivy Manor offers both respite care for short stays and longer-term living, and the staff pay close attention to each person's needs, handling medication, assisting with physical and cognitive concerns, and keeping in touch with families as needed. For those in the memory care building, there are added safety features, structured routines, and mind-stimulating activities, all in a secure setting, and everyone gets a mix of independence and support. Scenic spots like the labyrinth garden, beaches, waterfront overlook, and views of the surrounding neighborhood make it a pleasant place to walk or just sit and enjoy the day. It's close to shops, medical offices, restaurants, and things to do in West Bend, but still feels like a quiet, supportive place to call home for the folks living there.

    People often ask...

    Ivy Manor of West Bend offers competitive pricing, with rates starting at a cost of $4,150 per month.

    Ivy Manor of West Bend offers assisted living and memory care.

    There are 12 photos of Ivy Manor of West Bend on Mirador.

    The full address for this community is 370 S Forest Ave, West Bend, WI 53095.

    No, Ivy Manor of West Bend does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0013787
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity26 residents
    LicenseeIVY MANOR OF WEST BEND LLC
    Care servedAdvanced Aged, Physically Disabled, Terminally Ill, Irreversible Dementia/alzheimer's
    EffectiveOctober 1st, 2012

    Inspection Reports

    2

    Reports

    4

    Citations

    2

    Complaints

    3

    Years

    29 Jan 2024Complaint
    Confirmed previously identified deficiencies were corrected and no new deficiencies were identified.
    18 Sept 2023Complaint
    Identified four deficiencies related to annual service plan updates, medication regimen review, dryer vent safety, and heating system maintenance. The findings showed outdated ISP updates, missing medication reviews, non-rigid clothes dryer vent, and no documentation of regular furnace service.
    • 83.35(3)(d)Service plans updated annually or on changes
    • 83.37(1)(e)Medication regimen, administration review
    • 83.44(1)(c)Clothes dryers enclosed and vented
    • 83.46(1)(c)Heating system maintenance

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Ivy Manor of West Bend. The information above has not been verified or approved by the owner or operator. For exact information, please contact Ivy Manor of West Bend directly. There is no cost for this service. We are compensated by the community you select.

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