Samaritan Health Center

    531 E Washington St, West Bend, WI 53095
    • Independent Living
    • Assisted Living
    • Skilled Nursing

    Comfortable county facility with activities

    I placed my parent here and feel comfortable with the care. It's a clean, county-run facility with spectacular, friendly, and understanding staff, very nice dementia, nursing, and assisted-living wards, and smooth transitions between them. They offer standard amenities, weekly chapel, and a ton of activities-arts & crafts, bingo, movie nights, and shopping outings-so residents stay engaged.

    Loved one of resident
    Jul 2026

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    Reviews

    4.00·(3)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.0
    • Meals

      3.0
    • Amenities

      3.3
    • Value

      4.0

    Pros

    • Very clean facility
    • Strong dementia ward
    • Well-regarded nursing home ward
    • Nice assisted living area
    • Spectacular, friendly and helpful staff
    • Good overall quality of care
    • Wide variety of activities (arts & crafts, bingo, cards, movie night, shopping outings)
    • Good patient flow between care areas
    • Weekly chapel services
    • Standard amenities provided
    • Moderate community size (~125 residents)

    Cons

    • Tiny shared rooms
    • Meals described as only okay
    • Limited outdoor recreation area
    • Busy staff (may be stretched thin)
    • Not high-end; basic accommodations

    Summary of reviews

    Overall sentiment in the reviews is positive with an emphasis on cleanliness, strong clinical and supportive care, and an active activities program. Multiple reviewers highlight that the facility is very clean and that the dementia-specific ward is particularly strong. The nursing home and assisted living areas are described as "very nice," and the facility appears to manage resident movement well, with good patient flow between areas. The size—about 125 residents—suggests a moderate community scale that reviewers generally portray as manageable and community-oriented rather than institutional.

    Staff and care quality are among the most frequently praised themes. Reviewers repeatedly describe staff as spectacular, friendly, helpful, and understanding. Comments indicate that residents receive good care, and staff attitude and compassion are standout attributes. At the same time, several reviews note that staff are busy; while generally friendly and effective, the workload could be heavy at times, which may affect responsiveness under certain conditions.

    Facilities and amenities present a mixed but mostly adequate picture. The facility is noted for cleanliness and standard amenities, meeting basic needs reliably. However, reviewers consistently describe the accommodations as not high-end—functional rather than luxurious. Specific physical limitations were mentioned: rooms can be very small and shared, and the outdoor recreation area is limited. These points indicate that while the environment is well-maintained, it prioritizes practical care and safety over upscale living-space features.

    Dining and daily living receive moderate marks. Meals are described as "okay," suggesting they are serviceable but not exceptional. The food does not appear to be a highlight in reviews, though there is no indication of major problems with nutrition or meal service—more a neutral-to-satisfactory rating from families and residents.

    Activities and spiritual services are clear strengths. Reviewers mention a broad range of scheduled activities—arts and crafts, bingo, cards, movie nights, and shopping outings—indicating an active programming calendar that supports social engagement and varied interests. Weekly chapel services are also consistently noted, suggesting attention to residents' spiritual needs and community gatherings.

    Management and ownership context appears as a practical factor: the facility is county-run. Reviewers portray it as meeting basic needs and operating with standard amenities; the county-run status likely correlates with the "not high-end" characterization and a focus on essential services. There are no repeated complaints about mismanagement, but the descriptions imply a pragmatic, resource-conscious operation rather than a privately funded luxury environment.

    In summary, the reviews depict a clean, competently run county facility with particularly strong dementia care, compassionate staff, and a lively activities program. Trade-offs include smaller shared rooms, only modest dining, limited outdoor space, and a generally basic (not upscale) physical environment. For prospective residents or families prioritizing cleanliness, quality care, dementia support, and active programming over luxury accommodations or expansive outdoor amenities, this facility appears to be a solid, dependable choice.

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    Medicare Ratings

    1·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Samaritan Health Center

    Samaritan Health Center is located at 531 E Washington St, West Bend, WI, 53095.

    People often ask...

    Samaritan Health Center offers independent living, assisted living, and skilled nursing.

    The full address for this community is 531 E Washington St, West Bend, WI 53095.

    No, Samaritan Health Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0020551
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity31 residents
    LicenseeSamaritan Fields CBRF LLC
    Care servedAdvanced Aged, Irreversible Dementia/alzheimer's, Hcbs Compliance / Public Funding

    Inspection Reports

    2

    Reports

    8

    Citations

    0

    Complaints

    0

    Years

    25 Mar 2026Verification
    Found no deficiencies. Census was 27.
    07 Jan 2026Inspection
    Identified multiple regulatory deficiencies related to staff background checks, health screenings, orientation, training, resident admission documentation, service plans, resident charges, and heating system maintenance.
    • 83.17(1)Caregiver background checks
    • 83.17(2)(a)Screening for communicable diseases
    • 83.19Orientation
    • 83.21(1)-(3)All employee training
    • 83.29(1)(b)Written information on services, charges
    • 83.29(2)Admission agreement include services, charges
    • 83.35(3)(d)Service plans updated annually or on changes
    • 83.46(1)(c)Heating system maintenance

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Samaritan Health Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Samaritan Health Center directly. There is no cost for this service. We are compensated by the community you select.

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