The Carter Place

    400 W Carter Ave, Sierra Madre, CA 91024
    • Memory Care

    Cozy home-like feel and care

    I love this place. It's cozy, intimate, and refreshingly non-institutional - it really feels like home. The staff treat residents like family and provide exceptional care; easily one of the best facilities I've seen.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    5.00·(3)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      5.0
    • Amenities

      2.0
    • Value

      5.0

    Pros

    • Exceptional quality of care
    • Staff treat residents like family
    • Highly positive overall reputation ('best facility I have ever seen')
    • Homey, cozy atmosphere
    • Intimate, less institutional setting
    • Lovely appearance and ambiance
    • Small size that supports personalized attention

    Cons

    • Limited physical space
    • Shared rooms are too small
    • Potential lack of privacy in shared rooms
    • Facility size may feel too small for some residents

    Summary of reviews

    Overall sentiment across the provided reviews is strongly positive, with multiple reviewers emphatically praising the quality of care and the staff. The dominant theme is that residents receive "exceptional care" and that staff "love residents like family," language that indicates both high clinical/assistance standards and a warm, emotionally supportive culture. One reviewer even labeled the community the "best facility I have ever seen," which reinforces the overwhelmingly favorable impression of caregiving and daily support.

    Closely tied to the care quality is the characterization of the physical and social environment as "lovely," "homey," "cozy," and "less institutional." Reviewers repeatedly describe the facility as intimate rather than large and impersonal. That smaller, more residential scale appears to be a core selling point: it contributes to feelings of warmth, familiarity, and individualized attention. Several of the positive phrases point to an atmosphere that intentionally avoids the look and feel of a typical institutional setting, which likely resonates with families and residents seeking a more domestic, comfortable living experience.

    However, the small, intimate scale also produces concrete trade-offs that reviewers call out. "Too small" is mentioned explicitly, and there is a specific complaint that a "shared room [is] too small." These comments raise two related concerns: limited physical space and reduced privacy when rooms are shared. The same smallness that fosters personal care can translate into cramped living quarters, especially for residents who must share a room. For prospective residents and families this suggests an important practical consideration: while the community appears excellent for care and atmosphere, the physical footprint and room configurations may not meet the needs of those who prioritize larger private living space or stronger privacy protections.

    The reviews provide little to no direct information on certain operational areas such as dining quality, range of activities and programming, or management/administrative responsiveness. Because these topics are not addressed in the excerpts, they cannot be assessed from the current data set. In practice, interested parties should ask the facility for specifics about meal services, activity schedules, staff-to-resident ratios, and policies on room assignments and privacy to fill these gaps.

    In summary, The Carter Place is described consistently as a warm, intimate, and high-quality care environment with staff who create familial relationships with residents. Its ambiance and personalized care are clear strengths. The principal concerns raised relate to limited space and the size of shared rooms, which may affect comfort and privacy for some residents. Prospective residents and families should weigh the value of the excellent care and home-like atmosphere against the potential constraints of smaller living spaces and inquire directly about room options and privacy arrangements before deciding.

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    Location

    Map showing location of The Carter Place

    The Carter Place is located at 400 W Carter Ave, Sierra Madre, CA, 91024.

    About The Carter Place

    The Carter Place is a senior living community located in Sierra Madre, California, offering specialized memory care and residential care home services. This community is dedicated to providing a comfortable, supportive environment for seniors, with a focus on delivering quality care tailored to individual needs. Residents at The Carter Place benefit from a thoughtful balance of independence and assistance, ensuring that each person enjoys a lifestyle that matches their personal preferences and care requirements.

    One of the standout features at The Carter Place is the emphasis on nutritious and delicious dining. The community’s chefs and meal planners are committed to creating meals that not only taste great but also provide the essential vitamins and minerals necessary for seniors’ health and well-being. Each meal is thoughtfully prepared with quality ingredients to keep residents satisfied and looking forward to their next dining experience. This focus on quality dining reflects the broader commitment to residents’ holistic wellness.

    The Carter Place is also known for fostering a vibrant and engaging environment, offering a wide range of activities designed to support residents’ social, emotional, physical, and mental well-being. Residents have opportunities to participate in programs that encourage connection and enrichment, tailored to varying interests and capabilities. The community’s staff is recognized for their genuine friendliness and dedication, ensuring that both newcomers and visitors feel welcome, and residents enjoy a joyful atmosphere each day.

    With a focus on memory care, The Carter Place provides specialized services to support individuals experiencing memory loss or cognitive challenges. The staff is trained to deliver compassionate, individualized care, ensuring that each resident’s dignity and comfort are prioritized. The residential care home setting allows for a more intimate, family-like atmosphere, enabling staff to develop strong, personalized relationships with the people in their care.

    Overall, The Carter Place stands out as a dedicated and compassionate senior living community, offering a fulfilling daily experience for residents. Its combination of quality dining, engaging activities, and a focus on individualized memory care in a nurturing environment makes it a respected choice for seniors and their families seeking supportive living options.

    People often ask...

    The Carter Place offers competitive pricing, with rates starting at a cost of $5,196 per month.

    The Carter Place offers memory care and board and care.

    The full address for this community is 400 W Carter Ave, Sierra Madre, CA 91024.

    No, The Carter Place does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number197607558
    StatusClosed
    Facility typeResidential Care Elderly
    Capacity6 residents
    LicenseeCARTER PLACE INC., THE
    EffectiveSeptember 24th, 2008
    View the official license record

    Inspection Reports

    20

    Reports

    8

    Type A Citations

    8

    Type B Citations

    12

    Complaints

    5

    Years

    15 Feb 2024Inspection
    Observed that residents were relocated due to renovations and no residents or belongings remained on site during the visit.
    25 Jan 2024Inspection
    Identified two Type A deficiencies involving prohibited health conditions and incidental medical and dental care.
    • Type A87615(a)(1)
    • Type A87465(a)(1)
    11 Jan 2024Complaint
    Investigated the allegation that a resident sustained a wound in care and did not receive timely medical care. Records showed wound progression and delay in treatment.
    • Type A87615(a)(1)
    • Type A87465(a)(1)
    31 Oct 2023Inspection
    Observed adequate food supplies and emergency provisions; medications were documented and administered as prescribed, and the administrator certificate expiration was confirmed as 08/18/2024; no deficiencies were observed or cited.
    24 Oct 2023Inspection
    Found no deficiencies during the annual continuation visit. Observed that chemicals, sharps, and medications were secured, and staff and resident files were reviewed.
    20 Oct 2023Complaint
    Investigated the allegation that liability insurance did not meet required coverage; the policy was current with limits that meet the required standards.
    • Type B1569.605
    20 Oct 2023Inspection
    Observed six residents, including two on Hospice; no deficiencies were found.
    29 Sept 2023Complaint
    Investigated whether the organization was in good standing and had current liability insurance. Found missing Franchise Tax Board filings and missing Secretary of State information on site, while liability insurance was confirmed to be current.
    • Type B87205(b)
    18 Sept 2023Complaint
    Investigated a complaint that resident records were not provided after a formal request. Findings showed the records were not provided by the deadline.
    • Type B1569.269(a)(21)
    24 Jan 2023Complaint
    Investigated the allegation that staff did not allow a resident to make care choices; found no clear evidence to prove or disprove the allegation.
    06 Jan 2023Complaint
    Investigated an allegation that a refund was not provided after a resident's personal property was removed; reviewed payments and inventory records.
    • Type B1569.652(c)
    • Type B1569.651(h)(3)
    22 Dec 2022Complaint
    Investigated the allegation that staff did not provide adequate supervision to residents; findings showed at least one resident left and door alarms were not functioning reliably.
    • Type A87705(j)
    08 Dec 2022Inspection
    Observed no deficiencies and overall compliance with health and safety standards.
    21 Jun 2022Complaint
    Investigated the allegation that refunds of prepaid fees were not issued after a resident's death. The investigation reviewed the contract terms and payments, including move-in fees and pro-rated refunds.
    • Type B1569.652(c)
    • Type B1569.651(h)(2)
    04 May 2022Complaint
    Investigated allegation that staff did not safeguard residents' private information. Found insufficient evidence to prove the allegation.
    28 Apr 2022Complaint
    Investigated several allegations about COVID-19 protocol, notification of changes in condition, physician orders, medication administration, visitation, and personal belongings. Findings indicated no violations of the applicable rules for the items reviewed.
    25 Mar 2022Complaint
    Identified four specific allegations about cleanliness, disrepair, exterior door locking, and visitor access; found no preponderance of evidence to support them.
    25 Mar 2022Complaint
    Investigated two allegations about masks and visitor temperature checks; observation and records showed masks worn and temperatures checked during visits.
    10 Nov 2021Inspection
    Found deficiencies in infection control and medication management, including no COVID screening on entry and medications that were not labeled or secured and accessible to residents.
    • Type B87465(h)(4)
    02 Nov 2021Inspection
    Identified multiple health and safety deficiencies and unsecured items during an unannounced visit, including missing exit alarms, unsecured tools, debris outside, and inappropriate storage of chemicals and medications along with lack of COVID signage and screening.
    • Type A87705(j)
    • Type A87705(f)
    • Type A87705(a)

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Carter Place. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Carter Place directly. There is no cost for this service. We are compensated by the community you select.

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