Hands and Heart

    10 Thomas Rd, Los Lunas, NM 87031

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      Location

      Map showing location of Hands and Heart

      Hands and Heart is located at 10 Thomas Rd, Los Lunas, NM, 87031.

      About Hands and Heart

      Hands and Heart sits over on 10 Thomas Rd in Los Lunas, NM, and does an honest job giving seniors a comfortable place to stay while lending a hand with things like bathing, dressing, medication, and meals, and that's on top of their support with daily activities. This senior living community helps residents in different stages, so they've got options for independent living if you mainly want a maintenance-free lifestyle and still like being social, or you can get personal care, board and care, or even short stays for respite when needed, and if you need more help, they have skilled nursing, wound care, rehab, and round-the-clock medical services too. There are memory care programs that help folks with Alzheimer's and dementia, with secured areas for safety and 24-hour support, plus those memory-enhancing activities. For folks with diabetic needs or special rehab, the staff gives extra care, and there's always help managing medicine or meals. They'll let you keep pets like cats and dogs, and the place is set up to be clean and safe for everybody. If you need to attend a funeral or want company for memorials, the staff has a reputation for being supportive, even showing up for families. One thing that stands out is their flower arrangements, since Hands and Heart offers a lot of floral services for all kinds of events-from proms, weddings, graduations, patriotic days, and birthdays to anniversaries, get well wishes, and back-to-school times-plus they've got options for sympathy and funeral flowers with casket, memorial, standing sprays, and wreaths, so people have what they need for those important moments. People can find bouquets, corsages, boutonnieres, and hairpieces, whether you're celebrating something or saying goodbye, and there's even a section for wedding party flowers and all the rest that comes with a big event. Residents get access to different lifestyle choices, and since there's support for personal care, nursing, hospice, and rehabilitation, folks stay as independent as they can for as long as they want, with staff around whenever extra help is needed.

      People often ask...

      Hands and Heart offers board and care.

      The full address for this community is 10 Thomas Rd, Los Lunas, NM 87031.

      No, Hands and Heart does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

      Safety & Compliance

      In New Mexico, the Department of Health's Division of Health Improvement licenses care facilities, conducting health and life-safety surveys and complaint investigations.

      License number5399
      Facility typeAssisted Living Facility
      Capacity15 residents
      LicenseeSENIOR LIVING SYSTEMS, INC.
      ExpiresFebruary 28th, 2027

      Inspection Reports

      16

      Reports

      1

      Type A Citations

      0

      Type B Citations

      0

      Complaints

      19

      Years

      18 Mar 2024Inspection
      Investigated the incident and found a failure to report a choking incident to the licensing authority within the required time.
      • 7 NMAC 8.2.32Reporting of Incidents
      07 Aug 2020Inspection
      Found no deficiencies after an offsite surveillance related to Covid-19 infection prevention and control.
      06 May 2020Inspection
      Found no deficiencies noted during an offsite surveillance conducted on 2020-05-06 focusing on Covid-19 infection prevention and control.
      24 Apr 2020Inspection
      Found no deficiencies related to Covid-19 infection prevention and control during an offsite surveillance review.
      30 Mar 2020Inspection
      Found no deficiencies related to COVID-19 infection prevention and control during an offsite surveillance conducted on 2020-03-30.
      19 Mar 2020Inspection
      Found no deficiencies cited during a Covid-19 infection prevention survey.
      08 Jan 2020Inspection
      Identified multiple deficiencies across admissions, medication management, nutrition, housekeeping, building maintenance, and smoking practices.
      • 7 NMAC 8.2.20Admissions and Discharge
      • 7 NMAC 8.2.34Custodial Drug Permits
      • 7 NMAC 8.2.35Medications
      • 7 NMAC 8.2.36Nutrition
      • 7 NMAC 8.2.38Housekeeping Services
      • 7 NMAC 8.2.42Maintenance of Building and Grounds
      • 7 NMAC 8.2.67Smoking
      03 Sept 2019Inspection
      Identified deficiencies included missing refund-on-death and termination terms in admission agreements, plus inadequate hot-food temperature control during transport from the main kitchen.
      • 7.8.2.20 NMACAdmissions and Discharge - Admission agreements
      • 7.8.2.36 NMACNutrition
      28 Jun 2019Life Safety
      Identified noncompliance with life safety requirements; building is not sprinklered and a waiver existed.
      • 7.8.2 NMAC7.8.2 NMAC – Life Safety Code for Adults
      23 Jul 2018Inspection
      Found no deficiencies.
      11 Jan 2018Life Safety
      Identified multiple life-safety deficiencies, including no installed sprinkler system, noncompliant exits and doors, improper ramp design, noncompliant bathrooms, failing smoke detector testing, and incomplete fire drills.
      • 7 NMAC 8.2.41 Building ConstructionBUILDING CONSTRUCTION
      • 7 NMAC 8.2.47 Lighting and Lighting FixturesLIGHTING AND LIGHTING FIXTURES
      • 7 NMAC 8.2.49 DoorsDOORS
      • 7 NMAC 8.2.50 ExitsEXITS
      • 7 NMAC 8.2.55 Toilet and Bathing FacilitiesTOILET AND BATHING FACILITIES
      • 7 NMAC 8.2.61 Fire Alarms, Smoke Detectors and Other EquipmentFIRE ALARMS, SMOKE DETECTORS AND OTHER EQUIPMENT
      • 7 NMAC 8.2.62 Automatic Fire Protection (Sprinkler) SystemAUTOMATIC FIRE PROTECTION (SPRINKLER) SYSTEM
      • 7 NMAC 8.2.65 Fire DrillsFIRE DRILLS
      03 Jan 2018Inspection
      Identified extensive deficiencies across staffing, admissions and records, resident rights, nutrition, housekeeping, and safety controls, indicating multiple regulatory violations.
      • 7 NMAC 8.2.17STAFF TRAINING
      • 7 NMAC 8.2.20ADMISSIONS AND DISCHARGE
      • 7 NMAC 8.2.21RESIDENT RECORDS
      • 7 NMAC 8.2.24ASSISTANCE WITH DAILY LIVING
      • 7 NMAC 8.2.33RESIDENT RIGHTS
      • 7 NMAC 8.2.34CUSTODIAL DRUG PERMITS
      • 7 NMAC 8.2.36NUTRITION
      • 7 NMAC 8.2.37LAUNDRY SERVICES
      • 7 NMAC 8.2.38HOUSEKEEPING SERVICES
      • 7 NMAC 8.2.42MAINTENANCE OF BUILDING AND GROUNDS
      • 7 NMAC 8.2.44HEATING, AIR-CONDITIONING AND VENTILATION
      • 7 NMAC 8.2.47LIGHTING
      • 7 NMAC 8.2.48ELECTRICAL SYSTEM
      • 7 NMAC 8.2.54RESIDENT ROOMS
      • 7 NMAC 8.2.61FIRE ALARMS, SMOKE DETECTORS AND OTHER EQUIPMENT
      • 7 NMAC 8.2.64FIRE SAFETY EQUIVALENCY SYSTEM RATING
      04 Apr 2014Inspection
      Investigated a complaint and found deficiencies in resident rights and in maintaining a safe and sanitary living environment for residents.
      • 7 NMAC 8.2.33Resident Rights
      17 Nov 2009Inspection
      Investigated a medication-handling incident and related record-keeping; found that a resident received another resident’s medication and that documentation and policies for medication administration were not adequately followed.
      • NMAC 8.2.36Medication administration; MAR documentation and resident-specific medications
      04 Jun 2009Inspection
      Investigative findings showed multiple deficiencies in resident rights, medication handling, and building safety and maintenance.
      • 7 NMAC 8.2.34Resident Rights
      • 7 NMAC 8.2.36Medications
      • 7 NMAC 8.2.43Maintenance of Building & Grounds
      • 7 NMAC 8.2.44Elements of Facility Electrical System
      • 7 NMAC 8.2.49Elements of Facility Electrical System
      • 7 NMAC 8.2.55Resident Rooms
      • 7 NMAC 8.2.60Fire Alarms, Smoke Detectors and Related Safety Systems
      26 Dec 2007Inspection
      Observed failures in life-safety systems due to a nonworking smoke detector and lack of emergency lighting at two ADA entrances; staff acknowledged the smoke alarm issue during the survey.
      • Type A7 NMAC 8.2.60FIRE ALARMS, SMOKE DETECTORS, AND OTHER EQUIPMENT

      Disclaimer

      Mirador Living is not affiliated with the owner or operator(s) of Hands and Heart. The information above has not been verified or approved by the owner or operator. For exact information, please contact Hands and Heart directly. There is no cost for this service. We are compensated by the community you select.

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