Overall sentiment across the reviews is mixed to negative, with significant and recurring concerns about safety, staffing, and management offset by some positive comments about cleanliness, therapy, and social opportunities. Multiple reviewers praise specific aspects—clean rooms and bedding, good physical therapy, engaging activities, patio areas, and some attentive clinical staff—indicating that parts of the facility and certain employees are capable of providing acceptable or even good care. However, these positive notes are often outweighed by frequent and serious negative reports.
Care quality and safety emerge as the most prominent themes. Several reviewers reported poor or negligent care: residents left unattended or wandering, lack of monitoring, failure to document care, slow or nonresponsive reactions to call bells, and extreme neglect such as a resident reportedly laid in feces for multiple hours. One review alleges the most serious outcome, a patient death, while others describe rude, inattentive, or neglectful attitudes from nursing staff. These accounts indicate inconsistent care quality with acute safety implications for vulnerable residents.
Staffing and personnel issues are recurring and likely interrelated with the care problems. High turnover, staff shortages, and inconsistent staffing assignments were repeatedly mentioned. Reviewers reported slow response times, unresponsive office staff, and difficulty reaching the facility by phone. There are also troubling reports of malassignment or lack of appropriate gender-specific attendants—male attendants caring for female patients without a female attendant present—and allegations of harassment of female residents. Together, these items point to gaps in supervision, training, and administrative oversight that compromise resident safety and dignity.
Facility condition and environment are described as older and basic. Multiple reviewers note that the facility is older with a plain interior: shared rooms, old tile floors, and generally basic accommodations. Despite being described as large and having sunlight, patio areas, and communal interaction, poor maintenance and outdated equipment were also cited. One reviewer explicitly mentioned nonfunctional equipment (a call button not working for months), underscoring infrastructure problems that directly affect resident care and emergency response.
Positives are uneven but important to acknowledge. Several reviews single out capable clinical staff and good physical therapy, as well as cleanliness in some areas and satisfaction with food and activities. These suggest that when staffing and supervision are adequate, residents can receive appropriate nursing care and therapeutic services, and they may enjoy social and environmental features like patios and sunlight.
Management and communication weaknesses are another consistent pattern. Reviewers reported unresponsive office staff, inability to reach the facility, and a lack of proper documentation or monitoring. These administrative failures likely exacerbate clinical and safety problems because they hinder escalation, family communication, and accountability.
In summary, the reviews indicate a facility with some strengths—cleanliness in parts, effective therapy, social activities, and occasional attentive staff—but with serious and recurring weaknesses in staffing consistency, safety monitoring, equipment maintenance, and administrative responsiveness. The negative reports are not isolated small complaints; they include severe allegations of neglect and safety lapses. Prospective families should weigh the positive reports of clinical competence and therapy against the documented risks tied to staff turnover, inadequate monitoring, infrastructure failures (e.g., broken call buttons), and reported incidents of neglect or harassment. If considering this facility, ask for up-to-date information about staffing ratios, turnover rates, incident reporting procedures, equipment maintenance logs, and recent inspection or licensing reports to verify whether the documented issues have been addressed.
