Excelcare at Newark

    4949 Ogletown-Stanton Rd, Newark, DE 19713
    • Independent Living
    • Skilled Nursing

    Caring staff and excellent care

    I moved my mom here and have been very pleased - the staff are genuinely caring and attentive, the building is bright and spotless, and the roomy apartments feel comfortable and safe. Meals are restaurant-style with good variety, activities and outings keep residents engaged, and the therapy team is excellent. Communication and 24/7 care give our family real peace of mind; I highly recommend it.

    Loved one of resident
    Jul 2026

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    Date of Tour
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    Tour Type

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.40·(117)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.5
    • Meals

      3.3
    • Amenities

      3.5
    • Value

      3.1

    Pros

    • Attentive, compassionate staff who check on residents
    • Staff know residents by name and are pleasant
    • Clean facility and friendly staff
    • Excellent tour experience with polite, informative staff
    • Private, one-bedroom apartments of a good size
    • Independent living apartments include microwaves and refrigerators
    • Three meals a day with excellent food
    • Dietary accommodations available
    • Active, varied activity program
    • Music-friendly environment (harps, violins allowed, grand piano on site)
    • Special events (e.g., Easter concert with local orchestra)
    • Residents kept busy with activities like bingo and snacks
    • Brand-new building mentioned by some reviewers
    • Informative brochures and responsive tour staff
    • Overall pleasant atmosphere
    • Clean, bright facility and atrium
    • Engaging, polite, and helpful staff
    • Active, social atmosphere and friendly residents
    • Central dining area and grand hall for interactions
    • Varied social activities (billiards, cards, piano, band concerts, cardio classes)
    • Well-equipped library with puzzles, books, DVDs, VHS
    • Exercise room with bikes and weights
    • Meals included in rent with restaurant-style lunch and dinner
    • Self-serve breakfast option
    • Safe bathrooms with grab bars and accessible tubs
    • Emergency call buttons in bedroom and bathroom
    • Hair salon and on-site maintenance
    • Spacious apartment options (studios, 1-bedroom, 2-bedroom)
    • Good value for money mentioned by multiple reviewers
    • Proactive communication from management and activities director
    • Supportive staff that treat residents like family
    • Regular outings and family-oriented events (game night, outings)
    • Thorough cleaning staff and well-kept hallways
    • Helpful move-in and ongoing assistance reported by many

    Cons

    • Some reviewers felt the facility looked old
    • Layout concerns: no bedroom doors in some rooms
    • Lack of kitchen in some apartment types
    • Quiet atmosphere may feel inactive to some
    • Some reviewers perceived residents as disabled or not matching their expectations
    • Not suited to every reviewer’s needs (potential mismatch of care level or lifestyle)
    • Mixed impressions about building age (brand-new vs. older appearance)
    • Limited privacy or independence implied by room layout
    • Inconsistent food quality and menu variety; some describe meals as too salty or institutional
    • Limited care and assistance because this is independent living (not suitable for higher-need residents)
    • Reduced aide coverage / limited overnight staffing (noted gap 11pm–7am)
    • Visitation restrictions during lockdowns caused isolation and access problems
    • Inconsistent or unfriendly staff experiences reported by some families
    • Problems with room amenities and layout (small/shared rooms, limited outlets, missing phone)
    • Occasional rushed or poor first impressions on tours
    • Facility reportedly for sale (caused concern for at least one reviewer)
    • Instances where rehab/nursing side did not assist or emergency response issues
    • Some reviewers noted price concerns relative to services
    • Food sometimes prepared from nursing home kitchen seen as undesirable
    • Conflicting reports about management responsiveness and policy enforcement

    Summary of reviews

    Overall sentiment across the reviews is positive, with consistent praise for the staff, dining, and activity offerings. Multiple reviewers described staff as pleasant, diligent, compassionate, and attentive — checking on residents regularly and learning them by name. The touring experience is repeatedly highlighted as strong: visitors were greeted at the door, found tour staff polite and informative, and appreciated brochures and answers to questions. Cleanliness and friendly interactions are noted repeatedly, reinforcing a generally welcoming atmosphere.

    Regarding accommodations and facilities, several reviewers complimented private one-bedroom apartments that are a good size and equipped for independent living with microwaves and refrigerators. At least one reviewer specifically mentioned a brand-new building, which suggests modern accommodations in part of the campus. However, there are contrasting impressions: other reviewers said the facility looked old, and there are specific layout concerns raised such as rooms without bedroom doors and apartments without full kitchens. These points indicate some variability in building age and unit design across the community and underscore the importance of an in-person visit to confirm which unit types and building sections meet an individual’s needs.

    Dining is a strong point in these reviews. Multiple comments call the food superb and describe three meals a day with dietary accommodations available. Snacks are provided during activities, and meal service seems to be a consistent, well-regarded element of the resident experience. The activity program is also a standout: reviewers mention a robust schedule that keeps residents busy, including bingo and other regular events, plus special musical programming. The community appears to be particularly music-friendly — allowing instruments such as harps and violins and hosting a grand piano and concerts (for example, an Easter concert with a local orchestra) — which highlights cultural engagement opportunities for residents.

    There are some notable concerns and patterns to be aware of. A few reviewers felt the overall campus or some sections looked old, creating a mixed impression relative to the comment about a brand-new building. Practical layout issues — specifically lack of bedroom doors and absence of kitchens in some units — were mentioned and could impact privacy or independence for certain prospective residents. One reviewer observed that residents appeared disabled and concluded the community was not suited to their needs; this suggests the resident population may skew toward individuals requiring some assistance or that the facility’s model or atmosphere may not match every prospective resident’s expectations. The quiet atmosphere noted by some could be a pro for those seeking calm, but a con for those wanting a more socially active or independent environment.

    In summary, the reviews portray a community with strong staff, good care practices, clean facilities, excellent dining, and an engaging activities program — especially for residents who enjoy music and structured social events. At the same time, there is variability in building condition and apartment layouts that raises specific concerns about privacy and independence (no bedroom doors, no full kitchens), and a few reviewers found the resident mix or atmosphere not aligned with their personal needs. Prospective residents and families would benefit from a focused tour that inspects specific apartment types and building sections, asks about resident demographics and level of care commonly provided, and confirms whether the dining and activity offerings match their preferences.

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    Medicare Ratings

    3·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Excelcare at Newark

    Excelcare at Newark is located at 4949 Ogletown-Stanton Rd, Newark, DE, 19713.

    About Excelcare at Newark

    Excelcare at Newark sits at 4949 Ogletown Stanton Road in Newark, Delaware, and the place really focuses on helping older adults in different stages of life, so you've got people there who want to enjoy independent living without the stress of a big home, people who might need some help getting dressed or remembering their medicine, and then there are folks who need skilled nursing or rehab after a hospital stay, so they've got staff and care programs that adapt to all that, and you'll find registered nurses around all day and night for people who need serious medical care, so it's not just help with a shower or laundry, though they do have housekeeping and meals and special dietary options too, but more advanced things like medication management, physical rehab, and even, for folks who need it, memory care for Alzheimer's or dementia with special features to help folks feel safe and less confused. They run social activities and daily programs, so you could find yourself gardening or attending movie nights, and there are going to be fitness rooms, business centers, and areas for art and music, and even libraries and game rooms, so a person can stay engaged if they want to. The units come with private bathrooms, air conditioning, kitchenettes, and you can get internet and cable TV, and if you'd rather have a furnished room, they have those too. Residents can get rides, laundry service, help moving in, and concierge service for everyday needs, and taken together it's a community where there's support for short or long stays, rehab, skilled nursing, and even hospice care, because they're set up for medical needs of all types, including diagnostic imaging and therapy, and there's a hospital accreditation status which means they meet safety standards, and they get oversight from Excelcare Health Management. The staff has a reputation for treating folks like family, always putting care first and focusing on each person's needs and routines, and after a $1.2 million renovation, things are modern and pleasant, but still feel warm and welcoming, and in the end, it's a place where someone can have help when needed but also live life at their own pace.

    People often ask...

    Excelcare at Newark offers independent living and skilled nursing.

    There are 16 photos of Excelcare at Newark on Mirador.

    The full address for this community is 4949 Ogletown-Stanton Rd, Newark, DE 19713.

    No, Excelcare at Newark does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Delaware, the Division of Health Care Quality licenses assisted living and long-term care facilities, conducting annual surveys, complaint investigations, and infection-control reviews.

    License number1031
    StatusLicensed
    Facility typeNursing Home
    Capacity101 residents
    EffectiveOctober 1st, 2025
    ExpiresSeptember 30th, 2026

    Inspection Reports

    9

    Reports

    1

    Type A Citations

    0

    Type B Citations

    5

    Complaints

    6

    Years

    17 Apr 2025Follow-Up
    Determined substantial compliance with applicable regulations; no deficiencies were identified during the unannounced follow-up survey conducted April 16-17, 2025.
    25 Mar 2025Desk Review
    Identified a deficiency in staffing where the CNA ratio of 1:8 on the day shift was not met during the week of 1/12/25–1/18/25. A corrective plan included staff education and daily audits to ensure ongoing compliance.
    • 16 Del. Code, Chapter 11, Subchapter VII 1162 Nursing StaffingNursing Staffing
    19 Mar 2024Complaint
    Investigated a complaint and found deficiencies in medical records and documentation, including failure to complete admission histories and physicals in a timely manner.
    • Type A3201.9.1Records and Reports
    14 Mar 2023Complaint
    Investigators found multiple deficiencies related to care planning, wound care, medication reconciliation, and daily living supports during the investigation.
    • CFR 483.21(a)(1)-(3)INITIAL COMMENTS
    • CFR 483.21(a)(2)Baseline Care Plan
    • CFR 483.21(a)(1)-(3)Baseline Care Plan – contents
    • CFR 483.25(b)(1)(i)-(ii)Wound Care/Prevention
    • CFR 483.21(a)(1)-(2)Admission History & Medication Reconciliation
    • CFR 483.25(b)(1)(i)-(ii)Medication Administration & Monitoring
    17 Aug 2022Inspection
    Investigated reported concerns and found several deficiencies related to privacy, infection control, and discharge/transfer practices.
    16 Apr 2021Complaint
    Found no deficiencies in the unannounced complaint survey conducted April 13–16, 2021.
    03 Mar 2021Infection Control
    Investigated an unannounced COVID-19 focused infection control survey and complaint survey conducted Feb 25, 2021 to Mar 3, 2021 and found no deficiencies; infection-control practices met federal requirements and CMS/CDC recommendations.
    23 Dec 2020Infection Control
    Found no deficiencies. An unannounced COVID-19 focused infection control survey found compliance with infection control regulations and CMS/CDC recommended practices to prevent COVID-19.
    18 Nov 2020Infection Control
    Investigated a COVID-19 focused infection control survey and found no deficiencies.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Excelcare at Newark. The information above has not been verified or approved by the owner or operator. For exact information, please contact Excelcare at Newark directly. There is no cost for this service. We are compensated by the community you select.

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