Woodcliff Lake Health & Rehabilitation Center

    555 Chestnut Ridge Rd, Woodcliff Lake, NJ 07677
    • Skilled Nursing
    3.9ยท47 reviews

    Caring staff and excellent therapy

    I was very pleased with my stay - caring, hardworking nurses and aides and excellent PT/OT who helped my recovery. The facility is clean, bright and welcoming with spacious rooms, good meals and a pleasant patio; check-in was quick and social workers (Stephanie and Bernadette) were very helpful. Staff were attentive and responsive; I felt safe, supported, and would recommend this rehab.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.87ยท(47)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      3.8
    • Meals

      3.8
    • Amenities

      3.3
    • Value

      1.0

    Pros

    • Compassionate, attentive nursing and aide staff
    • Strong physical, occupational, and speech therapy services
    • Demonstrated rehabilitation progress and functional gains
    • Clean, bright, and recently renovated interior spaces
    • Supportive, hands-on administration and social-work support
    • Engaging recreational programming and in-room activities
    • Nutritious meals with menu choices
    • Spacious semi-private rooms with outdoor/garden access
    • Personalized, patient-centered care from therapy teams
    • Friendly front-line staff and timely clinical check-ins

    Cons

    • Inconsistent staffing levels and shift coverage
    • Delays in responding to resident personal-care needs
    • Inconsistent bathing and toileting-assistance schedules
    • Variable family communication and message responsiveness
    • Disorganized discharge planning and transition coordination
    • Gaps in medication-authorization and consent processes
    • Sanitation and housekeeping inconsistencies in some areas
    • Staff conduct and communication tone
    • Construction-related disruption and cleanliness during renovations
    • Limited integration between rehab and nursing teams
    • Language and communication barriers among direct-care staff
    • Inconsistent activity-program availability

    Summary of reviews

    Reviews of Woodcliff Lake Health & Rehabilitation Center present a mixed but thematically consistent picture. Many families and patients praise the facilityโ€™s rehabilitation services, noting strong physical/occupational/speech therapy, measurable functional improvement, and therapists who provide individualized attention. Multiple accounts describe compassionate nursing and aide care, supportive social-work involvement, a clean and recently renovated environment, pleasant outdoor spaces, and meals that offer choices. Several reviewers highlighted quick clinical check-ins, helpful administrative staff, and successful post-acute recoveriesโ€”particularly for mobility and stroke rehabilitation.

    At the same time, a number of operational concerns recur across reviews. Staffing inconsistencies and shift-coverage gaps are described repeatedly, and reviewers point to delays in attending to personal-care needs, inconsistent bathing/toileting assistance, and variability in responsivenessโ€”especially overnight or during busy periods. Communication with families and between clinical teams is uneven: messages can go unreturned, handoffs at discharge have been described as disorganized, and there are reported gaps in coordination around transitions and authorization for home services.

    There are also recurring safety-and-quality themes that warrant attention. Some accounts describe sanitation and housekeeping inconsistencies in particular units and construction-related disruptions during renovation periods. Reviewers flagged limited integration between the rehab therapists and nursing staff in some cases, as well as language and communication barriers among certain direct-care employees that can affect day-to-day interactions. A subset of comments raise concerns about the tone and professionalism of specific staff interactions and about specific clinical and medication-authorization processes; these reflect episodic but noteworthy lapses in expected standards of conduct and care coordination.

    In practical terms, the facility appears to deliver strong, outcome-oriented rehabilitation within a generally well-maintained environment, supported by staff and administrators who are praised for hands-on involvement. However, variability in staffing, communication, discharge planning, and some aspects of housekeeping/cleanliness produce inconsistent experiences. Prospective residents and families may want to weigh the facilityโ€™s rehabilitative strengths and physical environment against these operational inconsistencies and to ask targeted questions about staffing ratios, night coverage, discharge procedures, hydration and bathing schedules, language support, and how renovations are managed to minimize disruption.

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    Medicare Ratings

    5ยท/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Woodcliff Lake Health & Rehabilitation Center

    Woodcliff Lake Health & Rehabilitation Center is located at 555 Chestnut Ridge Rd, Woodcliff Lake, NJ, 07677.

    About Woodcliff Lake Health & Rehabilitation Center

    Woodcliff Lake Health & Rehabilitation Center sits at 555 Chestnut Ridge Road in Woodcliff Lake, New Jersey, and is part of the Family of Caring Healthcare Systems, and you'll see that it's family owned and operated with a long history of caring for people in need of short-term recovery or long-term care, and the building's got a warm feel with its grand piano, welcoming library, cozy fireplaces, and that rolling circular drive at the entrance where visitors can come and go easily. The center runs every day, including weekends, from eight in the morning until eight in the evening, and it has a dedicated rehabilitation wing that's separate from the rest, designed for people who are working hard to get better after surgery, injury, or illness, like hip fractures, strokes, or even cardiac and respiratory incidents. The patient suites come in private or semi-private styles, all equipped with flat panel TVs, wireless internet, and private bathrooms, so privacy and comfort go hand in hand, and the big bright common rooms have elegant dรฉcor, fireplaces, and big TVs, while outside you'll find decks and patios with lounge chairs for sitting in the sun when weather permits.

    The healthcare teams there bring together a physiatrist, nurses, certified nursing assistants, personal support workers, physical therapists, occupational therapists, speech therapists, a social worker, and a registered dietitian, and they stay on site day and night to help with everything from recovering after surgery to managing complex medical needs, including diabetes care, IV/infusion therapy, wound care, respiratory therapy, and even amputation and orthopedic recovery. Doctors are on call, and the staff has a reputation among some families for being attentive and kind, always busy supporting a wide range of patient needs-pneumonia, traumatic injuries, neuromuscular diseases, cardiac and pulmonary rehab, or even stroke recovery. There's transitional care and rapid recovery programs, as well as subacute and long-term care, plus hospice and respite services for those who need extra help or just a short stay.

    Meals are served three times a day in bright, nicely decorated dining rooms, with nutrition staff who pay attention to special diets, including gluten-free options, and the kitchen works under an accomplished chef, with snacks and help available at any time. Residents can take part in many organized activities since recreational and therapy teams run daily events-everything from art therapy, music, movies, cooking clubs, gardening, and outings in the community, to religious services, pet therapy, and exercise classes. The Wi-Fi and computers in common areas and suites keep people connected, and there's a focus on recovery but also on enjoying life, with large screen TVs for movies, quiet reading nooks, and plenty of outdoor space when the weather's nice.

    Woodcliff Lake Health & Rehabilitation Center is registered by Bergen County as a nursing facility and has recognition for deficiency-free surveys from the state, and the building stays clean and cheerful inside, with a strong sense that the staff and the families who choose this facility value a good balance between healthcare and comfort, whether someone's aiming for recovery and a safe return home or needing a longer stay with continuing support. The staff treats a range of health conditions, uses in-house therapy providers, and works to help each person reach the best outcome possible, all while making the atmosphere steady and welcoming, keeping in mind that sometimes people just need a place that runs well, feels safe, and helps them feel like themselves as much as possible.

    People often ask...

    Woodcliff Lake Health & Rehabilitation Center offers skilled nursing.

    The full address for this community is 555 Chestnut Ridge Rd, Woodcliff Lake, NJ 07677.

    No, Woodcliff Lake Health & Rehabilitation Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Woodcliff Lake Health & Rehabilitation Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Woodcliff Lake Health & Rehabilitation Center directly. There is no cost for this service. We are compensated by the community you select.

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