Experiences at Kenansville Rehabilitation and Healthcare Center vary considerably. Rehabilitation is the clearest area of strength: residents and families frequently praise the PT and OT teams for being encouraging and effective, and some describe meaningful progress toward standing, walking, or returning home. Nursing and support staff are often characterized as friendly, patient, and attentive, with individual staff members recognized for personal encouragement, wound-care assistance, and help with family questions. Other accounts, however, raise concerns about consistency of care, particularly for residents who are bedbound, have dementia, or need substantial daily assistance. Families describe lapses in personal care, wound management, hydration monitoring, and response to changes in condition. A few accounts describe significant clinical decline during short stays, with concerns involving weight loss, hydration, pressure injuries, medical devices, and subsequent hospital care. These are serious individual accounts and contrast with residents who report satisfactory care and progress.
Staff and communication also receive mixed feedback. Many residents and visitors describe courteous interactions, a welcoming atmosphere, and staff who know residents by name. Some families praise teamwork and helpful administrators or social workers. Other accounts point to staffing constraints, delayed responses, difficulty getting clear answers, and strained communication with management. Concerns about medication decisions and family or decision-maker involvement also appear. These differences suggest that the experience may depend on the resident’s care needs, staffing circumstances, and the consistency of communication during a stay.
Activities are a recurring positive, especially programs led by the activity director; residents describe regular, enjoyable activities that support engagement and social connection. Dining feedback is mixed: some residents praise the food and snack options, while another reports dissatisfaction with meals. Facility conditions also receive contrasting descriptions. Some visitors found the building clean and comfortable, while others cite odor and housekeeping concerns, pest-control concerns, and outdated rooms or equipment. One review describes cosmetic updates and additional improvements underway after a change in ownership, while other reviews continue to characterize the building as needing repairs and modernization.
Overall, the reviews portray a facility with notable strengths in rehabilitation, activities, and many staff interactions, alongside concerns about dependable clinical oversight, personal care, staffing capacity, communication, and building upkeep. The positive rehabilitation experiences are substantial, but families considering long-term care or support for a highly dependent resident may wish to ask specifically about staffing coverage, bathing and incontinence-care routines, wound-care oversight, fall-prevention plans, medication consent procedures, family updates, and the current status of facility improvements.
