Overall, feedback about Starfish homes is strongly positive, with River Hills-specific reviews highlighting personalized attention, friendly staff, and improvements in one resident’s appearance and behavior. Families describe caregivers as compassionate and skilled, with attention to residents’ medical, physical, and social needs. Several accounts also value the close, family-like environment and the support provided during residents’ final months or end-of-life care.
The homes are described as clean, comfortable, and carefully maintained, with a welcoming residential feel. One review describes a small, ten-resident Starfish home; that reviewer also mentions home-cooked meals shared by residents and gentle activities. These comments concern Starfish Midtown, so they may not establish the specific dining or activity offerings at River Hills. The available reviews provide little detail about menu variety, special diets, or the regular activity schedule.
Management receives praise for on-site involvement, attention to detail, and approachability. Families commonly describe communication as clear and say their concerns were heard. There are two notable qualifications: one family described an unprofessional, low-empathy exchange when seeking information about ALTCS coverage near the end of a resident’s life, and an outside caregiver raised concerns about staff courtesy and workplace language. These accounts suggest areas for attention in communication and professionalism, while the broader pattern of feedback remains favorable.
