Overall sentiment from the reviews is generally positive with meaningful praise for the quality of care, cleanliness, and several staff members and administrators. Multiple reviewers describe their experiences as positive and indicate they would recommend St Anthony's Care Home. Specific strengths mentioned repeatedly include a clean facility environment, nurses who provide good and attentive care, and staff who are helpful and meet residents' individual needs—one reviewer specifically noted that the home was suitable for their mother and attentive to chronic pain management.
Care quality is one of the clearer strengths in the feedback. Reviewers repeatedly note that nurses and caregiving staff deliver good care and are attentive to residents' pain management and chronic needs. The positive comments suggest a degree of individualized attention and clinical competence, particularly around comfort and symptom control. Administrators are singled out as being good with visitors and patients, which suggests effective interpersonal communication and a welcoming approach from leadership when interacting with families and residents.
Staffing and behavior are mixed themes. While many reviewers call the staff great and helpful, there are also direct reports of rude or nasty behavior from some staff members. This points to inconsistency in staff demeanor: some team members provide compassionate, professional care while others may act unprofessionally. Reviewers also report understaffing, which can both worsen resident experience and contribute to stressed or brusque interactions. Taken together, the comments imply that occasional negative staff behavior may be linked to staffing levels or uneven training and supervision.
Facilities are positively described as clean, which is an important and recurring compliment. There is no substantive feedback in the supplied reviews about dining, activities, or programming; reviewers did not mention meals, social activities, or therapeutic/engagement offerings. The absence of commentary on dining and activities should be treated as a gap in the current dataset rather than evidence of strength or weakness in those areas.
Management and communication show both strengths and weaknesses. On the positive side, administrators are noted as being good with visitors and patients, indicating responsive in-person interactions. On the negative side, reviewers report that the phone number is not working, which is a concrete communication and access problem affecting families trying to reach the home. Combined with understaffing, the phone issue could hinder timely communication about resident needs, appointments, or emergencies.
In summary, the reviews paint a picture of a generally well-run, clean care home where nursing staff and administrators often provide good, attentive care—especially regarding chronic pain and individualized needs. However, there are notable operational concerns that recur: understaffing, broken phone contact, and occasional rude or unprofessional staff behavior. These issues create variability in the resident and family experience. Prospective residents and families should weigh the strong clinical care and cleanliness against the potential for inconsistent staff interactions and contact challenges; they may want to verify current staffing levels and confirm reliable contact methods before making a placement decision.
