I moved my mom in and I'm generally very pleased. The staff are friendly, caring, and know residents by name, and the director is outstanding. The place is clean and well-kept with a lovely courtyard, regular activities (music, bingo, outings), good meals and reliable transportation - it gives me real peace of mind and I would recommend it.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.05·(41)
Overall rating
5
4
3
2
1
Care
4.0
Staff
3.9
Meals
3.2
Amenities
3.3
Value
3.8
Pros
Friendly, attentive caregiving staff
Private rooms with en-suite bathrooms
Affordable pricing and convenient location
Home-cooked meals with three meals daily
Regular social programming (bingo, music, arts and crafts)
Piano and live-music offerings
Spacious dining area and pleasant patio/courtyard
Dog-friendly community
Reliable transportation for medical appointments
Supportive hospice and end-of-life care
Experienced, praised executive leadership
Cons
Aging physical plant and deferred maintenance
Inconsistent cleanliness and sanitation in resident and common areas
Unreliable HVAC, elevator, and general building systems maintenance
Staffing shortages and high staff turnover
Inconsistent staff training and supervisory oversight
Variability in food quality and meal preparation
Limited or inconsistent activity programming in memory-care units
Communication gaps with families about clinical events and admissions
Small room footprints and limited accessible shower options
Restrictive visitation practices during infection-control periods
Summary of reviews
The reviews present a mixed but consistent portrait of Whitten Heights: staff and daily caregiving are frequently cited as the facility’s strongest asset, while the physical plant and operational systems show signs of strain. Many families describe caregivers as friendly, attentive, and respectful; individual staff members and several leaders receive strong praise for providing compassionate, dignity-preserving care and for going beyond baseline duties. Medication administration, bathing, and routine morning care are often characterized as reliable, and hospice support is described positively where it has been used.
Dining and social programming are a notable part of community life. The facility offers three daily meals with a home-cooked style that some residents enjoy, and the calendar commonly includes bingo, music (including piano), arts and crafts, and outings when feasible. However, reviewers also note variability in meal quality and seasoning, and several accounts identify gaps in activity coverage—particularly in the memory-care unit—where programming can be inconsistent or scaled back. Transportation for medical appointments is cited as reliable, which is important for residents with ongoing clinical needs.
Physical facilities and maintenance emerge as recurring concerns. Multiple comments indicate the building shows its age: flooring and renovation work that appears incomplete, HVAC and heater/air-conditioning malfunctions, elevator outages, and visible wear in corridors and rooms. Cleanliness is described inconsistently across reviews—while some families say rooms and common areas are clean and well-kept, others point to sanitation and odor concerns in specific areas. Room configurations are generally small but functional, and private rooms with en-suite bathrooms are available; accessible bathing options (walk-in showers) are limited, which may affect residents with reduced mobility.
Operational and managerial patterns are mixed. Several reviewers praise the executive director and front-line leadership for responsiveness and professionalism, but others identify administrative shortfalls: staffing shortages and turnover, inconsistent training and supervision, and episodic communication breakdowns with families (for example, delays in notification about clinical events). A few interactions during admission tours were described as unprofessional, indicating variability in staff conduct at the point of entry. Visitation policies have at times been restrictive during infection-control periods, which some families experienced as inflexible.
Overall, Whitten Heights presents as a community with strong person-centered caregiving and an active social program, paired with an aging facility and some operational inconsistencies. Prospective residents and families should weigh the community’s compassionate staff, affordable pricing, and programming against its maintenance needs and variability in staffing and administrative processes. A focused tour that inspects rooms, asks specifically about staffing ratios, maintenance schedules, and memory-care programming, and clarifies visitation and communication protocols would help determine whether the facility’s strengths align with a particular resident’s needs.
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Location
Whitten Heights is located at 200 W Whittier Blvd, La Habra, CA, 90631.
About Whitten Heights
Whitten Heights sits along Whittier Blvd in La Habra, CA, and is part of a network with places like Casa El Centro Apartments, The Heights Inn, Cheri Grove, and others, so there's a broad community connected together, and this one focuses on senior living. Whitten Heights cares for 196 residents and holds a state license, number 306004192. You'll find several living options, including independent living for active seniors, assisted living for folks who need help with daily tasks, and a special memory care building for those with dementia or Alzheimer's, and the staff can manage diabetic care, incontinence care, non-ambulatory needs, and even behavior issues, which makes things easier for families. Trained nurses, doctors on call, visiting therapists, and aides provide medical support like medicine management, blood sugar testing, and help with insulin shots. The place has 24-hour awake staff and secure areas, with technology like bracelets that sound alarms so folks prone to wandering stay safe, and staff know how to handle exit seeking and physical outbursts, which is especially important for residents with changing needs.
Whitten Heights offers lots of activities-art classes, trips and outings, Wii Bowling, movie nights, music programs, and community service projects, and there's a full-time activity director planning these things, which keeps daily life interesting. Spaces like a game room, library, piano room, TV room, fitness room, and even spa and wellness areas are open for use, while enclosed courtyards, gardens, a gazebo, patios, and paved walking paths give everyone a quiet place to relax or exercise outdoors. Residents can bring their own pets-cats or dogs are welcome-and there's support for them, too. They serve meals planned by professionals, using chefs and meal planners who prepare well-balanced dishes with special diets like low-sodium on request, and you'll find private dining rooms for family visits and guest meals for company. The staff handle laundry, housekeeping, medication reminders, and plenty of extra help for those who need it, while beauty salons and beauticians come onsite for personal care.
Transportation services help residents get around or go on field trips, whether it's complimentary, at cost, or just resident parking, and home care aides offer companionship and non-medical care for seniors at home who need help. The community welcomes folks using the ALW (Assisted Living Waiver) program through Medi-Cal, so there's financial support for those who qualify. The place is clean, has plenty of parking, and keeps a caring, friendly staff on hand, all working with a mission that honors dignity, respect, and independence. Awards like Best of Senior Living mark their attention to care and support. Whitten Heights is family-owned and works hard to make things comfortable for each resident by focusing on individualized care, keeping a welcoming environment, and making sure safety and well-being come first, whether for folks living independently, needing assisted care, or requiring memory support.
People often ask...
Whitten Heights offers competitive pricing, with rates starting at a cost of $6,524 per month.
Whitten Heights offers assisted living, memory care, and board and care.
There are 14 photos of Whitten Heights on Mirador.
The full address for this community is 200 W Whittier Blvd, La Habra, CA 90631.
No, Whitten Heights does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated the allegations and found them unsubstantiated.
09 May 2026Complaint
09 May 2026Complaint
Determined that the allegation of neglect resulting in aspiration was unfounded and found no deficiencies.
21 Apr 2026Inspection
21 Apr 2026Inspection
Identified multiple deficiencies, including a strong urine odor in memory care areas, water temperatures exceeding 120°F, outdated medical assessments lacking behavioral information, and drills conducted annually instead of quarterly.
Type B87303(a)
Type B87303(e)(2)
Type B87458(c)(7)
Type B1569.695(c)
07 Apr 2026Complaint
07 Apr 2026Complaint
Investigated allegations that a responsible party was not notified in a timely manner about a resident's change in condition. Investigated that the resident was not adequately fed and that staff did not address the change in condition promptly.
03 Apr 2026Complaint
03 Apr 2026Complaint
Observed dog feces in the central outdoor courtyard; residents with dogs and staff did not clean up promptly, affecting residents' use of the area.
Type A87303(a)
03 Apr 2026Complaint
03 Apr 2026Complaint
Identified an unlawful eviction issue and multiple resident-care concerns, including behavior management, privacy, toilet maintenance, and food service, following a complaint.
Type A87224(b)
03 Feb 2026Complaint
03 Feb 2026Complaint
Investigated a complaint alleging issues with residents' property, mail, furniture, transportation, cleaning, hot water, and respectful treatment; interviews and checks found insufficient evidence to confirm the allegations.
28 Jan 2026Complaint
28 Jan 2026Complaint
Investigated an unlawful eviction allegation and found it unfounded.
28 Jan 2026Complaint
28 Jan 2026Complaint
Investigated a complaint about a resident's inappropriate touching and another resident entering a room. The investigation concluded the first allegation unsubstantiated and the second unfounded.
18 Nov 2025Complaint
18 Nov 2025Complaint
Investigated the allegation that residents' needs were not met and that a resident sustained multiple falls due to neglect. Found missing care plans and a lack of fall-mitigation planning for the resident.
Type A87463(a)(a)
Type A87464(f)(4)(f)
18 Nov 2025Inspection
18 Nov 2025Inspection
Identified that there was no incident report for a resident's December 2023 hospitalization, indicating a documentation deficiency.
Type B87468.2(a)(D)
18 Nov 2025Complaint
18 Nov 2025Complaint
Investigated a complaint alleging staff did not respond to resident requests promptly and used offensive language; found these allegations to be unsubstantial and unfounded.
18 Aug 2025Complaint
18 Aug 2025Complaint
Investigated a complaint alleging damaged seating and malfunctioning elevators, and improper cleaning practices; observed several chairs and recliners in disrepair, one elevator non-operational and another obstructed, and third-floor memory care had limited access to cleaning supplies.
Type A87303(a)
Type B87468.1(a)(2)
Type B87307(d)(2)
06 Aug 2025Inspection
06 Aug 2025Inspection
Identified a violation of residents' rights when a visitor stayed beyond visiting hours and staff called police after being told visits could continue.
Type A87468.1(a)(11)
31 Jul 2025Complaint
31 Jul 2025Complaint
Investigated the allegation that a resident smoked in a non-designated front patio near the entrance, causing smoke exposure and cigarette litter. Staff acknowledged the violation and stated smoking is only allowed in a designated area.
Type A87468.1(a)(2)
31 Jul 2025Complaint
31 Jul 2025Complaint
Identified allegations that staff did not treat residents with dignity or respect and that staff yelled at residents.
Type A87468.1(a)(1)
Type A87468.2(a)(8)
24 Jul 2025Inspection
24 Jul 2025Inspection
Identified outdated medical assessments and incomplete tuberculosis screenings for several residents.
Type A87458(a)
Type A87458(c)(1)(A)
24 Jul 2025Inspection
24 Jul 2025Inspection
Identified an unannounced visit to amend a complaint; licensing staff met with the administrator and documented the amendment.
24 Jul 2025Complaint
24 Jul 2025Complaint
Investigated the allegation that staff failed to intervene in a verbal altercation between a resident and a visitor, and the allegation that residents smoked in non-designated areas. Interviews with residents and staff, along with observations, did not establish the first issue; the second issue involved a designated outdoor smoking area, and evidence did not show a violation.
24 Jul 2025Complaint
24 Jul 2025Complaint
Investigated a complaint that staff slapped a resident and handled residents roughly; interviews and observations did not corroborate the allegation.
24 Jul 2025Complaint
24 Jul 2025Complaint
Investigated the allegation that a power outage wasn't reported and that doors were obstructed. Interviews and on-site observations did not corroborate these conditions.
15 Jul 2025Complaint
15 Jul 2025Complaint
Investigated two allegations: staff took unauthorized photos of a resident and staff bullied a resident by name-calling; these allegations were found to be unsubstantiated.
11 Jul 2025Complaint
11 Jul 2025Complaint
Investigated an allegation that a resident posed a risk to others and entered another resident's room; evidence showed the incident occurred without injury and it could not determine whether supervision was sufficient.
11 Jul 2025Complaint
11 Jul 2025Complaint
Investigated an allegation about handling a resident's level of need and about incident reporting. Only a partial file was available, limiting the ability to determine responsibility.
11 Jul 2025Complaint
11 Jul 2025Complaint
Investigated an allegation that staff did not safeguard a resident's personal property; the finding was unsubstantiated.
11 Jul 2025Complaint
11 Jul 2025Complaint
Investigated two allegations: that staff did not prevent a resident from wandering and that staff spoke to a resident inappropriately; evidence did not support either claim.
11 Jul 2025Complaint
11 Jul 2025Complaint
Investigated the allegation that lack of supervision resulted in a resident fall; evidence could not determine when the fall occurred.
13 Jun 2025Complaint
13 Jun 2025Complaint
Investigated the allegation that staff did not prevent a resident from engaging in a physical altercation resulting in a major injury; findings showed the resident fell by themselves and staff attempted to intervene.
20 May 2025Complaint
20 May 2025Complaint
Investigated a lack of supervision that allowed a resident to be sexually abused by another resident; the accused resident was evicted.
Type A87468.1(a)(1)(a)
20 May 2025Complaint
20 May 2025Complaint
Identified an allegation that staff did not provide a resident with a safe environment. Investigators could not determine if the incident occurred as reported due to lack of witnesses and footage.
16 May 2025Complaint
16 May 2025Complaint
Investigated allegations that incidents involving residents were not reported to the licensing office within seven days.
Type B87211(a)(1)
08 May 2025Complaint
08 May 2025Complaint
Investigated the allegation that lack of supervision allowed a resident to be assaulted by another resident, causing a bruise.
Type A87464(f)(1)
08 May 2025Inspection
08 May 2025Inspection
Identified a deficiency requiring yearly updates to pre-admission appraisals; the annual reassessment requirement was not met.
Type B87463(a)
01 May 2025Complaint
01 May 2025Complaint
Investigated a complaint that meals were not free from contamination and dietary needs were not met. Records and interviews showed a special diet list existed, meals were prepared fresh, and no illnesses were reported.
03 Apr 2025Complaint
03 Apr 2025Complaint
Investigated the allegation that staff did not respond promptly to residents' requests and that the call system was not functioning. Found generally timely responses for most residents, with delays on the day in question due to staffing, and that the call system was repaired after a temporary outage.
Type A87464(f)(1)
03 Apr 2025Complaint
03 Apr 2025Complaint
Identified a resident smoking in the front entrance area despite no-smoking signs, with cigarette buds observed and ongoing smoking throughout the day.
Type B87468.1(a)(2)
02 Apr 2025Inspection
02 Apr 2025Inspection
Identified a deficiency related to maintenance and operation that has been corrected.
Type B87303(a)
27 Mar 2025Complaint
27 Mar 2025Complaint
Identified that one resident did not receive their prescribed pain medication as scheduled. When the prescribed supply ran out, staff provided an approved alternative.
Type B87465(a)(4)
25 Mar 2025Inspection
25 Mar 2025Inspection
Identified multiple deficiencies during a licensing review, including incomplete background checks for staff, an administrator certificate lapse, missing health screenings for staff, incomplete annual training records, and overdue emergency drills.
Type AHSC1569.17(c)(1)(A)
Type BHSC1569.618(b)
Type BCCR87412(a)(11)
Type BHSC1569.625(b)(2)
Type BHSC1569.695(c)
14 Feb 2025Complaint
14 Feb 2025Complaint
Identified a third-floor air conditioning unit in disrepair and a floor needing replacement during an unannounced visit.
Type B87303(a)(a)
14 Feb 2025Complaint
14 Feb 2025Complaint
Investigated two allegations: disrepair with multiple items such as an inoperable back elevator, leaks, an inoperable air conditioning unit, a faulty electrical outlet, and buckling flooring; and concerns about medication management that lacked supporting evidence.
Type B87303(a)
14 Feb 2025Inspection
14 Feb 2025Inspection
Identified missing hospice records for a terminally ill resident and absence of hospice updates or care plans.
Type B87468.2(a)(4)
13 Feb 2025Complaint
13 Feb 2025Complaint
Investigated the allegation that there was no hot water. Tested hot water in several rooms showed 107.9–116.7°F; residents reported periods without hot water recently.
29 Jan 2025Complaint
29 Jan 2025Complaint
Identified a hot water outage lasting several days for residents, with hot water restored by January 24, 2025.
15 Jan 2025Complaint
15 Jan 2025Complaint
Investigated allegations about resident dignity and smoking; found that staff did not consistently treat residents with dignity and allowed smoking in non-designated areas, while other concerns about cleanliness, safety, illegal drugs, safeguarding belongings, and personal rights were unfounded.
Type A87468.1(a)(1)
Type A87468.1(a)(2)
26 Dec 2024Complaint
26 Dec 2024Complaint
Investigated the allegation that staff did not meet residents' hygiene needs and found the claim to be unfounded.
09 Dec 2024Complaint
09 Dec 2024Complaint
Observed a roach infestation in a resident's room and found that the response to the infestation was not adequately addressing it; investigators reviewed rooms, staff interviews, and pest control records.
Type A87303(a)
31 Oct 2024Complaint
31 Oct 2024Complaint
Identified that there was no full-time Activities Director and that significant disrepair created safety hazards.
Type B87219(f)
Type B87303(a)
15 Oct 2024Complaint
15 Oct 2024Complaint
Identified that hallways were not kept free from obstruction, with a dog running in a hallway contributing to a resident's fall.
Type B87307(d)(6)
02 Oct 2024Complaint
02 Oct 2024Complaint
Identified that a resident smoked inside their room. Interviews and observations confirmed the concern.
Type B87468.1(a)(2)
10 Sept 2024Complaint
10 Sept 2024Complaint
Investigated the allegation that staff did not provide adequate care and supervision to a resident. Found insufficient evidence to support the allegation that staff did not have adequate record keeping for a resident.
29 Aug 2024Inspection
29 Aug 2024Inspection
Identified deficiencies in documenting medications on the MAR for residents, with several doses not signed off as given.
Type B87465(a)(4)
29 Aug 2024Complaint
29 Aug 2024Complaint
Investigated allegations that a resident's incontinence supplies were not provided and that staff mistreated a resident and failed to ensure speech therapy; findings were unfounded for the incontinence supplies and unsubstantiated for the other allegations.
10 Jul 2024Inspection
10 Jul 2024Inspection
Identified a maintenance and operation deficiency that was cleared during a follow-up visit.
Type A87303(a)
10 Jul 2024Complaint
10 Jul 2024Complaint
Investigated the allegation that staff entered a resident's room without knocking and turned off the lights without consent; found staff generally ring the doorbell and obtain approval, but there was not a preponderance of evidence establishing the actions occurred as alleged.
02 Jul 2024Complaint
02 Jul 2024Complaint
Investigated a complaint about an insect infestation; evidence did not prove ongoing infestation.
24 Jun 2024Complaint
24 Jun 2024Complaint
Investigated the allegation that staff handled a resident roughly; the information collected could not prove or disprove the incident as reported.
18 Jun 2024Complaint
18 Jun 2024Complaint
Found staff did not properly address pest infestation; cockroaches and ants were observed in resident rooms.
Type A87303(a)
12 Apr 2024Complaint
12 Apr 2024Complaint
Identified that a resident smoked in their room, with staff confirming indoor smoking and evidence of odor and burn marks.
Type B87468.1(a)(2)
12 Apr 2024Complaint
12 Apr 2024Complaint
Found that the allegations that staff drank alcohol on duty, that rooms were malodorous, and that pests were not kept out were unfounded.
09 Apr 2024Complaint
09 Apr 2024Complaint
Investigated the allegation that hot water was not properly maintained. Evidence showed a planned water shut-off with notice and limited outages, with historical reports conflicting and no preponderance of evidence to prove the issue.
19 Mar 2024Complaint
19 Mar 2024Complaint
Investigated a complaint that residents' personal rights were not respected and that staff were not properly trained; interviews and records were reviewed.
12 Mar 2024Complaint
12 Mar 2024Complaint
Investigated a complaint that a rate change notice was not provided with at least 60 days' prior written notice to residents and/or their responsible parties.
Type B87507(g)(4)
04 Mar 2024Complaint
04 Mar 2024Complaint
Investigated a bruise on a resident's arm, a family's request for a new caregiver, cigarette odor, a staff member wearing offensive clothing, and language barriers; noted the bruise was not reported to the resident's representative and staff wore the offensive sweatshirt.
Type B87468.1(a)(1)
Type B87466
27 Feb 2024Inspection
27 Feb 2024Inspection
Investigated an altercation between two residents that occurred on June 24, 2023; the written incident report was received 13 days after the event, exceeding the seven-day requirement.
Type A87211
27 Feb 2024Complaint
27 Feb 2024Complaint
Investigated an allegation that a resident was injured by another resident; interviews and records were reviewed.
18 Jan 2024Complaint
18 Jan 2024Complaint
Investigated the allegation that the dining room was too cold; observed dining room temperatures around 75–76°F.
29 Dec 2023Complaint
29 Dec 2023Complaint
Investigated two medication-related allegations: staff did not assist with medication management and a resident did not receive prescribed medications; the findings determined they were unfounded.
11 Dec 2023Inspection
11 Dec 2023Inspection
Observed that none of the four stairwells had an evacuation chair, creating an immediate safety risk for residents.
Type A87468.2(f)
26 Sept 2023Complaint
26 Sept 2023Complaint
Investigated the allegations that medical attention was not sought, bathrooms lacked call buttons, and residents lacked bedsheets. Interviews and observations found no evidence to support these claims.
28 Jul 2023Complaint
28 Jul 2023Complaint
Found that staff locked residents in their rooms and restrained residents in wheelchairs with gait belts. Evidence included staff admissions and photographs.
23 Mar 2023Complaint
23 Mar 2023Complaint
Investigated the allegation that staff did not provide complete records to the resident's responsible party; only partial records were provided and other requested records were not.
Type B1569.269
23 Mar 2023Complaint
23 Mar 2023Complaint
Found the allegation that staff did not file required reports regarding resident injuries to be unfounded.
23 Mar 2023Complaint
23 Mar 2023Complaint
Investigated the allegation that staff did not provide a safe environment for residents; interviews with residents and staff did not establish the allegation.
14 Nov 2022Inspection
14 Nov 2022Inspection
Investigated concerns about a resident's aggression, threats, and property damage; discussed future placement and health services while the resident was hospitalized under 5150/5250 holds.
11 Aug 2022Complaint
11 Aug 2022Complaint
Investigated the allegation that staff changed a resident's diaper without permission and found it unfounded.
21 Jun 2022Complaint
21 Jun 2022Complaint
Identified that money was withdrawn from a resident's bank account without authorization, resulting in back-owed rent and a shortfall in personal funds.
Type A87468.2(a)(26)
06 May 2022Complaint
06 May 2022Complaint
Investigated the allegation that resident needs were not met due to staffing shortage; there was not a preponderance of evidence to prove the allegation.
15 Apr 2022Complaint
15 Apr 2022Complaint
Investigated the allegation that staff did not respond to a resident's call light in a timely manner. Investigated the allegation that the facility had insects.
Type A87303(i)(1)
15 Apr 2022Inspection
15 Apr 2022Inspection
Observed clean, well-organized spaces with no health or safety issues and adequate food supplies; staff wore PPE and residents appeared well, and no deficiencies were cited.
27 Jan 2022Inspection
27 Jan 2022Inspection
Observed COVID-19 safety measures were in place, meals served per floor, and social distancing maintained; no health and safety deficiencies were identified.
06 Oct 2021Complaint
06 Oct 2021Complaint
Found evidence that a resident attacked four other residents before 03/24/2021 and that the resident’s care needs were not reappraised for two years, creating safety risks for others in the home.
Type A87464(f)(1)
Type A87463(a)
15 Sept 2021Complaint
15 Sept 2021Complaint
Identified fall hazards from damaged carpets on all three floors and observed staining/mold, indicating unsanitary conditions; a pest issue was unfounded.
Type B87307(d)(2)
Type B87303(a)
02 Jun 2021Complaint
02 Jun 2021Complaint
Investigated allegations that staff restricted resident food, bullied residents, and spoke inappropriately to residents. Evidence found food service adequate and residents reported no concerns.
01 Feb 2021Inspection
01 Feb 2021Inspection
Identified that the administrator learned in detail about regulations, updates to resident and employee files, admissions agreements, reporting, and training during the session. No deficiencies were noted.
17 Nov 2020Inspection
17 Nov 2020Inspection
Found no health and safety concerns after a virtual check at the site; observed masked staff, clean and organized food storage with adequate perishables and non-perishables, clear hallways, and residents socializing during activities.
13 Nov 2020Complaint
13 Nov 2020Complaint
Investigated findings showed residents were tied to wheelchairs and locked in rooms, and staff admitted a pattern of not reporting incidents to licensing.
Type A87468.1(a)(2)
Type B87211(a)(1)(D)
13 Nov 2020Complaint
13 Nov 2020Complaint
Identified that residents had no in-room phones or devices to contact family, and there were no activities or outdoor garden time. This isolation contributed to sadness and loneliness.
Type B87468.2(a)(23)
Type B87468.1(a)(14)
13 Nov 2020Complaint
13 Nov 2020Complaint
Investigated allegations of inadequate staffing and failure to assist with bathing; found that staffing shortages in June 2020 due to COVID-19 and restrictions on hospice bathing aides led to disrupted bathing schedules.
Type A87411(a)
Type B87464(f)(4)
12 Nov 2020Inspection
12 Nov 2020Inspection
Found no health and safety concerns or deficiencies. Food storage was clean and organized, and there was an adequate supply of food.
09 Nov 2020Inspection
09 Nov 2020Inspection
Found no health and safety concerns observed in areas visited; noted staff wearing masks, clean food storage, adequate food supplies, clear hallways, and no locked doors on memory care floors. Conducted an exit interview by phone; no deficiencies were cited.
05 Nov 2020Inspection
05 Nov 2020Inspection
Found no health and safety concerns or deficiencies during a virtual case management check, with clean food storage, adequate food supplies, unobstructed hallways, staff on all floors (some masked), and no locked doors observed in memory care. Exit interview conducted by phone; agreement to sign and return the form by email.
03 Nov 2020Inspection
03 Nov 2020Inspection
Found no health and safety concerns or deficiencies after a remote check and tour. Noted memory care doors on the 2nd and 3rd floors were not locked; observed staff wearing masks, clean food storage, and adequate food supplies (2-day perishables and 7-day non-perishables), with hallways clear.
29 Oct 2020Inspection
29 Oct 2020Inspection
Found no health and safety concerns after a remote health check of the site. Observed two-day supply of perishables and seven-day supply of non-perishables, staff on multiple floors wearing masks, memory care areas with no locked doors, clean and organized food storage, and hallways free of obstructions.
27 Oct 2020Inspection
27 Oct 2020Inspection
Found no health and safety deficiencies during a remote health and safety check; staff wore masks, the food supply met regulatory requirements (two-day perishables and seven-day non-perishables), and hallways were clear.
22 Oct 2020Inspection
22 Oct 2020Inspection
Found no health and safety concerns or deficiencies identified during a virtual case management visit. Observed clean food storage areas, adequate food supplies (two-day perishables and seven-day non-perishables), and hallways free of obstructions with staff wearing masks.
20 Oct 2020Inspection
20 Oct 2020Inspection
Found no health and safety concerns during the visit; observed adequate food supplies (two-day perishables and seven-day non-perishables), renovations in progress, and staff coverage on each floor.
15 Oct 2020Inspection
15 Oct 2020Inspection
Found no health or safety concerns during the case management visit. Observed meals of good quality, storage organized, adequate food supplies, and unobstructed walkways.
09 Oct 2020Inspection
09 Oct 2020Inspection
Identified an allegation of non-compliance and set deadlines for submitting the requested items.
08 Oct 2020Inspection
08 Oct 2020Inspection
Found that an Immediate Exclusion Order was served and explained to leadership, who stated they understood it. Observed an administrator leaving with his possessions, and an exit interview was conducted.
07 Oct 2020Inspection
07 Oct 2020Inspection
Found several safety deficiencies. These included residents being locked in rooms, inaccessible hallways, missing clothing for a resident, a nonfunctional call system, and no oxygen-use signage near an oxygen machine.
Type A87303(a)
22 Sept 2020Complaint
22 Sept 2020Complaint
Investigated and UNSUBSTANTIATED the allegation that staff failed to seek timely medical attention for a resident who deteriorated during the Covid-19 outbreak. Found that testing, transfers to hospital, and care decisions followed guidelines, with no evidence of abuse or neglect.
15 Jun 2020Inspection
15 Jun 2020Inspection
Confirmed health and safety concerns during virtual visit due to COVID-19 precautions.
13 May 2020Complaint
13 May 2020Complaint
Determined that allegations of residents' rights violations and a fall risk incident were unsubstantiated, as documentation and interviews did not support the claims, though COVID-19 restrictions may have led to perceived rights violations.
07 Feb 2020Complaint
07 Feb 2020Complaint
Investigated an allegation of lack of supervision leading to one resident injuring another; found insufficient evidence to support the claim, as medical records were inconclusive and no witnesses or documentation corroborated the allegations.
19 Nov 2019Inspection
19 Nov 2019Inspection
Confirmed deficiencies identified during the visit due to the absence of an incident report for a specific incident.
Type B
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