Mirador estimate
    $2,300/month

    Vista Del Mar Senior Living

    3360 Magnolia Ave, Long Beach, CA 90806
    • Independent Living
    • Assisted Living
    • Memory Care

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Tour Type

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.19·(189)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.4
    • Meals

      3.6
    • Amenities

      3.9
    • Value

      3.6

    Pros

    • Caring, attentive staff
    • Restaurant-style dining with diabetic and alternative options
    • Extensive activities program and regular outings
    • On-site amenities (salon, movie room, gym, library, chapel, resident store)
    • Spacious apartments with private balconies or patios
    • Large outdoor courtyard and garden with gazebos
    • Transportation to medical appointments (limo/bus options)
    • Memory-care neighborhood available
    • Pet-friendly community
    • Responsive maintenance and included housekeeping/laundry
    • Communal dining and social atmosphere
    • Perceived good value relative to local alternatives
    • Secure entry and basic health monitoring procedures
    • Transition assistance and proactive tour support

    Cons

    • Inconsistent food quality and menu variability
    • Variable staffing levels and staff continuity
    • Medication-management inconsistencies
    • Delays in personal-care assistance for activities of daily living
    • Sanitation and pest-control concerns
    • Variable cleanliness and odor concerns in common areas
    • Inconsistent staff professionalism and communication tone
    • Unclear pricing and opaque à-la-carte fee structure
    • Limited memory-care capacity and staffing
    • Activity capacity limits and outing sign-up constraints
    • Accessibility and parking challenges
    • Safety and monitoring gaps for residents with exit-seeking behavior
    • Occasional management oversight and incident-communication gaps

    Summary of reviews

    Vista Del Mar is a large, full-service assisted living community that consistently draws praise for its warm staff, broad amenity set, and active social life. Many families and residents describe compassionate, attentive caregivers who learn resident names and provide a home-like communal dining experience. The property offers restaurant-style meals with diabetic and substitution options, multiple common spaces (movie rooms, library, salon, gym), a sizable courtyard with gazebos, and transportation services for appointments. Apartment stock includes generously sized units with private balconies or patios and a designated memory-care neighborhood on an upper level.

    Care quality and staffing present a mixed but important picture. Numerous accounts highlight proactive staff, good medication coordination with physician engagement, and helpful transition support. At the same time, reviews indicate variability in day-to-day execution: staffing continuity and workload appear uneven, and families report delays in assistance with bathing, dressing, or seating at meals in some instances. Medication-management consistency is a recurrent concern in a subset of accounts. The memory-care neighborhood exists and is used by some families successfully, but others cite constrained capacity and the need for stronger staffing oversight in that unit.

    Dining and activities are strong selling points for many residents. The dining room is frequently described as attractive and restaurant-like, and the community runs a wide array of programmed activities, regular outings, supervised field trips, and social events. The activities department and directors receive repeated commendations. That said, meal quality and variety are described as inconsistent across time, and outing spots can fill quickly, leaving some residents unable to participate in popular excursions. A few reviewers also wished for more intellectually oriented programming.

    Facilities and operations show a contrast between renovated and older areas. Many reviewers praise clean, updated third-floor units and well-kept outdoor spaces; others note aging finishes, hallways that feel worn, and sanitation or pest-control concerns that warrant inquiry. Accessibility issues (entrance stairs, parking constraints, and a large campus footprint) are practical considerations for visitors and families. Maintenance response is generally viewed positively when issues are reported, but routine cleanliness and odor control in some common areas are flagged as inconsistent.

    Management and transparency are another mixed area. Several families report responsive managers who communicate well and handle fees and care changes cooperatively. Conversely, some reviewers cite unclear pricing, surprise à-la-carte charges, and an opaque fee layout that can complicate budgeting. A subset of accounts describe lapses in incident communication and uneven professionalism at frontline desks, suggesting opportunities to strengthen oversight and family communication protocols.

    Overall, Vista Del Mar offers an extensive set of amenities, a socially active environment, and many examples of attentive caregiving, making it a reasonable choice for residents seeking engagement and a full-service community. Prospective residents and families should plan an in-person tour focused on operational details: ask about current staffing ratios and turnover, written policies for medication administration and incident communication, pest-control and sanitation practices, a complete fee schedule including à-la-carte services, memory-care staffing levels, and how outing capacity is managed. That targeted inquiry will help align expectations with the facility’s variable execution on some operational points.

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    Location

    Vista Del Mar Senior Living is located at 3360 Magnolia Ave, Long Beach, CA, 90806.

    About Vista Del Mar Senior Living

    Vista Del Mar Senior Living sits in Long Beach, California, in a large building with palm trees outside, green lawns, and plenty of flowers, and right when you walk in, you'll notice the friendly feel and the recently remodeled rooms with comfortable beds, natural light, and high-end finishes-the kind of things that make it feel like home. The community can care for up to 300 residents and offers different living options, from independent apartments for active seniors who want a maintenance-free lifestyle, to assisted living for those who need help with bathing, dressing, and daily routines, to a secure Memory Care program for people living with Alzheimer's or dementia.

    The Memory Care section sits in its own building with a locked entrance and bracelets with alarms, which help staff keep residents safe if they tend to wander, and the staff stay on site all day and night; they've set up daily activities tailored to the needs of people with memory loss, with cognitive games, social groups, and personalized support. Staff give one-on-one assessments for every new resident, so each person's care plan fits their needs, and this includes handling diabetes monitoring, injections, incontinence care, and even managing major behavioral symptoms. A nurse works in the building and there's a doctor on call.

    Residents here can bring pets, whether dogs or cats, since the staff know how much comfort animals can bring, and everyone gets access to a big green courtyard with walkways and spots to sit, indoor and outdoor areas for social events, and places to relax quietly. The movie theater comes with black leather couches and a popcorn machine, while the dining room has warm lighting, comfortable chairs, and chef-prepared meals that fit different needs, like diabetes-friendly diets, special restrictions, and even food for those who need help eating. There's a fitness program, community events, devotional services, and trips out to local places, plus transportation to doctor's appointments or errands. Housekeeping, linen service, and move-in coordination are part of what keeps everything running smoothly.

    If someone needs either short-term respite care or plans to stay a while, the staff help with transfers and use lifts if needed, offer medication management, and support "aging in place" as needs change over time. Assisted living and memory care have their own price sheets, and prices for a memory care studio run about $5,995, with semi-private memory care around $3,595, plus some extra community and respite fees. There are private and shared rooms, wheelchair-accessible showers, and a structure designed to be easy for everyone to get around. Exit-seeking residents get extra supervision from staff and technology like wander alerts.

    The community has a strong culture of kindness and joy among the staff, and everyone works hard to support a good quality of life, focusing on keeping residents healthy, active, and socially connected, while also providing hospice and behavioral care if needed. Vista Del Mar Senior Living is licensed by the state of California, license number 197608029, and is well-known in the area for providing high-level, compassionate care that blends safety, comfort, and friendly company, all in one place.

    People often ask...

    Vista Del Mar Senior Living offers competitive pricing, with rates starting at a cost of $2,300 per month.

    Vista Del Mar Senior Living offers independent living, assisted living, memory care, and board and care.

    There are 18 photos of Vista Del Mar Senior Living on Mirador.

    Yes, Vista Del Mar Senior Living allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 3360 Magnolia Ave, Long Beach, CA 90806.

    No, Vista Del Mar Senior Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number197608029
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity300 residents
    Licensee3360 MAGNOLIA AVE., INC.
    EffectiveOctober 11th, 2010
    View the official license record

    Inspection Reports

    152

    Reports

    12

    Type A Citations

    32

    Type B Citations

    137

    Complaints

    7

    Years

    30 Sept 2026Complaint
    Concluded that there was not a preponderance of evidence to prove violations involving drinking water cleanliness, safe wheelchair use, resident privacy, a safe and comfortable environment, and lotion administration.
    24 Sept 2026Complaint
    Investigated a complaint alleging staff misconduct; concluded that the allegations were unsubstantiated.
    24 Sept 2026Complaint
    Investigated the complaint and found no deficiencies.
    01 Sept 2026Complaint
    Investigated allegations of malnutrition and dehydration, inadequate hygiene, and bed bug exposure; found insufficient evidence to support them. No deficiencies were cited.
    27 Aug 2026Complaint
    Investigated the allegation that staff did not provide residents with medications as prescribed. Found a deficiency for not following the plan of operation and not providing medications as prescribed.
    • CCR 87208(a)Plan of Operation
    20 Aug 2026Complaint
    Investigated a complaint about multiple concerns and found no deficiencies.
    19 Aug 2026Complaint
    Investigated the allegation and found no evidence to support that staff failed to prevent harm between residents.
    17 Jul 2026Inspection
    Found no deficiencies during the visit.
    15 Jul 2026Complaint
    Determined that the allegations were unsubstantiated and no deficiencies were cited.
    09 Jul 2026Complaint
    Investigated the allegation that staff prevented residents from using illegal drugs on-site. Found no evidence to corroborate the claim and no deficiencies cited.
    07 Jul 2026Complaint
    Investigated complaints about room odors and hygiene supplies; found malodors and insufficient hygiene items in some rooms, while the medication assistance allegation by staff was not supported.
    • Type BCCR 87468.1(2)Personal Rights of Residents in All Facilities
    • Type BCCR 87307(a)(3)(C)(D)Personal Accommodations and Services
    07 Jul 2026Inspection
    Identified deficiencies in medication management due to failure to follow the written plan of operation, resulting in missing/incorrect medications and documentation for multiple residents and posing health risks.
    • Type BCCR 87208(a)Plan of Operation
    25 Jun 2026Complaint
    Investigated the allegation of inadequate food service and determined the preponderance of evidence did not support the claim. No deficiencies were cited.
    25 Jun 2026Complaint
    Determined that the allegation of inadequate food service was unsubstantiated.
    26 May 2026Inspection
    Identified that a resident sustained a fracture due to lack of care from staff, and the department was considering an enhanced civil penalty for serious bodily injury.
    20 May 2026Complaint
    Investigated the allegation and determined that there is not a preponderance of evidence to prove it; no deficiencies cited.
    12 May 2026Inspection
    Identified a live cockroach in the hallway during a follow-up on a prior complaint, indicating a pest control issue.
    • Type B87303(a)
    12 May 2026Complaint
    Investigated the allegation that staff did not keep vermin from the premises; found no preponderance of evidence to prove or disprove the claim.
    08 May 2026Complaint
    Investigated allegations of staff care, hand hygiene, housekeeping, and restroom cleanliness. Found no deficiencies cited.
    01 May 2026Complaint
    Investigated an allegation that staff did not provide adequate supervision, which led to a resident sustaining fractures.
    01 May 2026Complaint
    Investigated the allegation that a staff member gave a resident the wrong medication. Interviews and MAR review showed all medications were accounted for, and there was not enough evidence to prove the violation occurred.
    22 Apr 2026Complaint
    Investigated lack of care and supervision that resulted in unwitnessed falls during overnight hours.
    • Type B87411(a)
    22 Apr 2026Complaint
    Investigated a complaint alleging staff did not dispense medications as prescribed and did not keep accurate resident records. Interviews and record reviews did not establish a preponderance of evidence to support the allegations.
    22 Apr 2026Complaint
    Investigated the allegation that staff did not assist the resident with dressing; records showed the resident was initially assessed as independent for dressing and grooming, but a 4/21/26 service plan indicated full dressing assistance.
    09 Apr 2026Complaint
    Investigated complaints about vermin and resident care; a live cockroach was observed and pest control service was active, with interviews conducted.
    • Type B87303(a)
    19 Mar 2026Complaint
    Found lack of care and supervision overnight, resulting in unwitnessed falls with staff unaware of when or how they occurred.
    • Type B87411(a)
    23 Feb 2026Complaint
    Investigated allegation that staff handled a resident aggressively; interviews with residents and staff, and records review found no evidence to support the claim.
    09 Feb 2026Inspection
    Identified a deficiency related to resident records, noting missing signatures on medication administration records.
    • Type B87506(a)
    09 Feb 2026Complaint
    Investigated the allegation that staff mishandled a resident's medications; interviews and MAR review showed medications were administered and there was no clear evidence of mishandling.
    27 Jan 2026Complaint
    Investigated an allegation that staff did not seek medical attention when a resident requested care, which was alleged to have resulted in the resident's death.
    07 Jan 2026Complaint
    Investigated three allegations about showers, cockroaches, and meal assistance; all found unsubstantiated.
    07 Jan 2026Complaint
    Investigated allegations of shower issues, cockroaches, and meal assistance; found no deficiencies.
    29 Dec 2025Complaint
    Investigated the allegation that staff disposed of a resident's lunch left in the refrigerator. The investigation included interviews with residents and staff.
    29 Dec 2025Complaint
    Investigated the allegation that staff did not ensure residents' medical and dietary needs were met. Interviews and record reviews showed mixed experiences with some residents receiving reminders and transportation, while others reported delays or gaps, and kitchen records showed dietary needs documented.
    29 Dec 2025Complaint
    Investigated allegations that residents had scabies, hygiene needs were not met, and bedding was not clean; interviews with residents and staff did not yield conclusive evidence of violations.
    06 Nov 2025Complaint
    Identified the allegation that staff did not ensure a pest-free environment, with cockroaches observed in a resident room. Documentation showed limited pest-control treatment and cleaning practices not preventing infestation.
    • Type B87303(a)(f)
    08 Oct 2025Complaint
    Investigated two complaints about care and transportation; interviews and record review found no conclusive evidence of violations.
    26 Sept 2025Complaint
    Investigated the allegation that staff did not keep the premises free of rodents; interviews and checks found no evidence to support the claim.
    24 Sept 2025Inspection
    Observed that a staff member was not properly associated with the site and several hot water temperatures in bedrooms were outside the required range, posing safety concerns.
    • Type A87355(e)(2)
    • Type A87303(e)(2)
    • Type A1569.17(b)
    17 Sept 2025Complaint
    Investigated allegations that staff did not follow residents' dietary care plans, failed to provide three meals daily, and did not provide adequate care and supervision; findings showed most residents and staff reported meals and supervision were adequate.
    11 Sept 2025Complaint
    Investigated three specific complaints about staff behavior: threatening residents, allowing residents to smoke in bedrooms, and not stopping a resident from threatening another. Interviews with residents and staff largely denied the allegations, and no conclusive evidence was found to prove or disprove them.
    22 Aug 2025Complaint
    Investigated an allegation that staff did not properly address a pest infestation. Found no evidence to support the claim.
    21 Aug 2025Complaint
    Investigated a complaint that packed meals were not provided on request; interviews showed some requests were fulfilled and the admission agreement did not require packed meals.
    14 Aug 2025Complaint
    Investigated the allegation that a resident fell due to staff neglect resulting in injury and that medical attention was not sought; interviews and records were reviewed.
    12 Aug 2025Complaint
    Investigated a pest infestation complaint; found no conclusive evidence to prove the allegation.
    06 Aug 2025Complaint
    Found three specific allegations reviewed, including bathroom repair status, posting of required notices, and restricting a resident from leaving rooms; there was no evidence to support these allegations.
    05 Aug 2025Complaint
    Investigated concerns about dietary care plan adherence, meal provision, and resident supervision. Interviews and observations indicated most staff followed dietary orders, meals were provided, and staffing appeared adequate, with one resident expressing concern.
    17 Jul 2025Complaint
    Investigated three specific allegations regarding bathroom repair, posted notices, and residents leaving rooms; interviews and observations found no evidence to support the allegations.
    15 Jul 2025Complaint
    Investigated the allegation that staff did not safeguard a resident's belongings. Found no clear preponderance of evidence.
    15 Jul 2025Complaint
    Investigated an allegation that a resident sustained a minimally displaced fracture while in care and another allegation that staff did not seek medical attention promptly after a fall.
    10 Jul 2025Complaint
    Investigated a complaint that staff did not keep the premises free of rodents; interviews and record review found no evidence to support the allegation.
    03 Jul 2025Complaint
    Found that all allegations about medication handling, safeguarding, administering, following care plans, bathing, feeding, and teasing residents were unsubstantiated after interviews and records were reviewed.
    02 Jul 2025Inspection
    Observed a resident's bed without a fitted sheet, posing a potential health risk.
    • Type B87307(3)(C)
    02 Jul 2025Complaint
    Investigated a complaint alleging rodent issues. Evidence did not support the allegation, and no live rodents were observed.
    02 Jul 2025Complaint
    Investigated a claim that a resident sustained swelling and bruising around the right eye during care. Interviews and file review found no conclusive evidence to confirm the allegation.
    01 Jul 2025Complaint
    Investigated two allegations about resident interactions and living conditions; found insufficient evidence to support either allegation.
    30 May 2025Complaint
    Investigated a complaint that staff did not manage catheter care properly; interviews and observations showed no evidence supporting the allegation.
    16 May 2025Complaint
    Investigated two allegations: a resident sustained a fracture due to lack of care from staff, and staff refused to accept the resident back after a hospital visit.
    • Type A87466
    16 May 2025Complaint
    Investigated the complaint that medications were not dispensed as prescribed and the claim that a resident developed a pressure injury due to staff neglect. Evidence showed inconsistencies in the medication administration records, while the pressure injury allegation was not established by the records and interviews.
    • Type B87465(a)(6)
    16 May 2025Complaint
    Investigated a medication administration issue and found incomplete MAR documentation, resulting in a deficiency citation. A separate concern about a pressure injury did not meet evidence, with no deficiency issued for that matter.
    • CCR 87465(a)(6)Incidental Medical... care
    14 May 2025Complaint
    Investigated an allegation that staff did not ensure a resident's catheter care was properly managed. Interviews with residents and staff did not establish a preponderance of evidence to support the claim.
    01 May 2025Complaint
    Investigated two allegations about hot water temperature and pests; found no evidence to support either.
    28 Apr 2025Complaint
    Investigated allegations that residents' dietary care plans weren't followed, that residents weren't provided breakfast, lunch, and dinner each day, and that care and supervision were inadequate. Observations and interviews showed most residents received three meals daily and adequate supervision, with one resident expressing concerns about staffing.
    04 Apr 2025Complaint
    Investigated the allegation that a resident had unknown exposure to fentanyl. Found insufficient evidence to support it.
    20 Feb 2025Complaint
    Investigated a complaint that the memory care unit was not properly staffed... found no preponderance of evidence to prove or disprove the allegation.
    05 Feb 2025Complaint
    Investigated the allegation that residents were not provided a bedroom chair; interviews with staff and residents and room inspections showed chairs and required furnishings were present.
    31 Jan 2025Complaint
    Investigated the allegations that medications were stored not in their original containers, pests were present in the med room, and MAR entries were falsified. The evidence did not establish these violations.
    31 Dec 2024Complaint
    Investigated two allegations about medical attention and notifying authorized persons. The evidence did not establish that staff failed to seek timely medical care or to inform the authorized person.
    26 Dec 2024Complaint
    Investigated allegations that staff did not assist a resident with obtaining medical care, that a resident was forced to use an in-house doctor, and that a resident's personal belongings were not safeguarded. The investigation did not establish these allegations.
    20 Dec 2024Complaint
    Investigated allegation that staff allowed a resident to leave the facility unsupervised; the resident was later found wandering in the community.
    • Type B87468.1(a)(2)
    10 Dec 2024Inspection
    Identified that a resident fall occurred on 11/30/24 and was not reported to the licensing agency within seven days; nurse notes documented the fall on 12/01/24.
    • Type B87211(a)(1)(B)
    05 Dec 2024Complaint
    Concluded that the allegation regarding failure to respond to residents' calls was supported by the investigation and identified a maintenance deficiency.
    • Type BCCR 87303(a)Maintenance and Operation
    05 Dec 2024Complaint
    Observed that staff did not respond to residents' calls for assistance, based on pull cord testing and interviews.
    • Type B87303(a)
    22 Nov 2024Complaint
    Investigated pest control and cleaning allegations; interviews and observations did not confirm the claims.
    22 Nov 2024Complaint
    Investigated concerns about pests, cleanliness, and hot water; interviews and checks showed ongoing pest control, daily cleaning, and regular monitoring of water temperature.
    24 Oct 2024Complaint
    Investigated the allegation that food quality was poor and labeling was improper; interviews and dining observations did not reveal clear evidence of violations.
    23 Oct 2024Complaint
    Observed that most staff responded to resident calls within 10 minutes, though some residents reported delays. Evidence did not confirm pest issues, and conditions appeared to be in good repair.
    12 Sept 2024Complaint
    Investigated two allegations: staff neglect resulting in the death of residents and staff did not prevent a resident from causing self-harm. Found there was not a preponderance of evidence to prove the alleged violations.
    11 Sept 2024Inspection
    Found that records were maintained with no discrepancies and safety systems functioned properly. Observed appropriate medication storage, secure toxins, clean spaces, and functioning detectors, with no hazards identified and temperature controls within safe range.
    06 Sept 2024Complaint
    Investigated an allegation that a resident was not allowed to leave with visitors and identified concerns about a POA's authority affecting personal rights.
    • Type B87468.1(a)(6)
    22 Aug 2024Complaint
    Investigated two allegations about pests and cleaning of resident rooms; found insufficient evidence to prove or disprove the allegations.
    25 Jul 2024Complaint
    Investigated an allegation that staff did not administer a resident's medication and found insufficient evidence to prove the claim.
    19 Jul 2024Complaint
    Investigated the allegation that staff did not prevent a resident from attacking another resident. Found no evidence to support the allegation.
    13 Jun 2024Complaint
    Investigated allegation that staff did not seek medical attention for a resident and failed to meet the resident’s needs.
    13 Jun 2024Complaint
    Investigated three allegations regarding admission agreements, transportation for medical appointments, and residents eating in their rooms.
    13 Jun 2024Complaint
    Investigated an allegation that staff did not ensure universal precautions were taken and found insufficient evidence to determine whether the allegation occurred.
    13 Jun 2024Complaint
    Investigated a complaint and identified concerns about pests, safeguarding residents' personal items, laundry services, and daily room cleaning.
    05 Jun 2024Complaint
    Investigated allegations regarding doctor choice, medication administration, staff dignity, and call-response. Found no preponderance of evidence to substantiate these claims.
    24 May 2024Complaint
    Investigated six allegations about a resident’s death, a fall, leaving someone on the floor, medical attention, medication handling, and answering calls. Found insufficient evidence to prove the allegations.
    24 May 2024Inspection
    Observed no deficiencies and no citations after a case management visit conducted to follow up on a complaint.
    22 May 2024Complaint
    Investigated the allegation that a resident sustained multiple pressure injuries while in care; evidence indicated no stage 3 or 4 injuries developed during care or hospitalization prior to admission.
    • Type A87615(a)(1)
    15 May 2024Complaint
    Investigated the allegation that staff did not ensure prescribed medical equipment was provided to a resident. Findings did not establish the violation.
    15 May 2024Complaint
    Investigated the allegation that staff did not assist with obtaining prescribed medication and the allegation that staff did not administer medication as prescribed; concluded there was not a preponderance of evidence to prove the violations.
    11 Apr 2024Complaint
    Investigated five allegations related to facility conditions, medication administration, staff treatment, timely assistance, and language barriers; the evidence did not establish violations.
    09 Apr 2024Complaint
    Investigated an allegation that staff neglected a resident resulting in dehydration and found insufficient evidence to prove the allegation.
    04 Apr 2024Complaint
    Investigated three allegations: a resident sustained multiple injuries while in care; facility staff were not properly trained to transport residents; and the facility van was not in good repair.
    21 Mar 2024Complaint
    Investigated allegations of neglect and facility conditions involving a resident's pressure injury, roach infestation, and inadequate incontinence care.
    • Type A87615(a)(1)
    • Type B87303(a)
    • Type B87612(a)(7)
    19 Mar 2024Complaint
    Investigated allegation that staff did not prevent a resident from physically assaulting another resident. Interviews with staff, residents, and witnesses, and review of records showed mixed accounts, with many denying the incident and no clear evidence to prove or disprove that it occurred.
    13 Mar 2024Complaint
    Investigated concerns about the spread of scabies and residents engaging in inappropriate behavior; the investigation did not establish evidence to confirm the concerns.
    01 Mar 2024Complaint
    Investigated an allegation that medications were not dispensed as prescribed and meals were not provided during quarantine; evidence did not prove violations.
    01 Feb 2024Complaint
    Investigated the allegation that staff did not prevent a resident from physically assaulting another resident.
    01 Feb 2024Complaint
    Investigated three allegations about diaper changes, repositioning bedridden residents, and providing basic services. Interviews and records did not reveal evidence to support the allegations.
    02 Jan 2024Complaint
    Investigated four specific allegations: staff did not prevent a resident from hitting another resident, the facility became malodorous, insects were not kept free of pests, and staff did not check a resident's blood sugar.
    14 Dec 2023Complaint
    Investigated an allegation that a resident burned another resident with a cigarette. No preponderance of evidence established that the incident occurred.
    17 Nov 2023Inspection
    Identified failure to report a scabies case to the licensing agency.
    • Type B87211
    17 Nov 2023Complaint
    Investigated the allegation that staff did not properly address scabies. There was no preponderance of evidence to prove the alleged violation.
    13 Oct 2023Inspection
    Identified a deficiency in medication documentation for evening medications, with no MAR entry or indication of whether the resident took or refused the medication.
    • Type B87465(a)(6)
    11 Oct 2023Complaint
    Investigated pest control, food quality, and dish sanitation concerns. Some residents reported roaches in restrooms, while most residents did not, and there was not enough evidence to prove the allegations.
    16 Sept 2023Complaint
    Investigated an allegation that a resident was sexually abused and that staff neglected the resident causing unexplained bruising. Found insufficient evidence to establish the allegations based on record reviews and interviews.
    31 Aug 2023Complaint
    Investigated a complaint that a resident was not turned on schedule, and that the area near the dining room smelled strongly of feces.
    25 Aug 2023Complaint
    Investigated allegation that staff did not address bed bug infestation. Found no current bed bugs observed during the visit and evidence did not support the allegation.
    06 Jul 2023Complaint
    Investigated the allegation that staff did not take residents to scheduled medical appointments. Found no clear evidence to prove the allegation.
    03 May 2023Complaint
    Investigated a resident injury during transport and reviewed related staff training and vehicle maintenance issues.
    01 May 2023Complaint
    Investigated complaints about resident care, including pressure ulcers and diaper changes, as well as medication management and an alleged eviction.
    • Type A87468.1(a)(2)
    26 Apr 2023Complaint
    Investigated a complaint alleging staff did not safeguard residents' medications and did not administer medications as prescribed, and issues with the elevator and its permit. Interviews and documents were reviewed to determine the accuracy of the allegations.
    13 Apr 2023Complaint
    Identified that one issue regarding missing resident packages had supporting evidence of staff mishandling, while a separate safety concern was not confirmed.
    • Type B85072(b)(6)
    13 Apr 2023Complaint
    Investigated a complaint alleging four care-related concerns, including meal provision, supervision, linens, and locking a resident in a room; found no evidence to support these allegations.
    08 Apr 2023Complaint
    Investigated four allegations about meal quality, special diets, staff yelling, and inappropriate communication; interviews and observations did not support the allegations.
    08 Apr 2023Complaint
    Investigated the allegation that the responsible party did not receive the resident records. Found the file was provided within the required two business days.
    08 Feb 2023Complaint
    Investigated three allegations about staff assessment of residents, preventing residents from pushing each other, and providing a comfortable living environment. Found no evidence to support these allegations; no deficiencies were cited.
    04 Nov 2022Inspection
    Observed infection control measures and general compliance with regulations; no deficiencies were observed.
    03 Nov 2022Complaint
    Investigated allegations regarding medication administration by staff, outbreaks of scabies and ringworm, pest problems, and concerns about food quality and cleanliness. Interviews and records did not corroborate the concerns.
    19 Apr 2022Complaint
    Investigated an allegation that staff refused to take a resident back into care. Interviews and records were reviewed to assess the situation.
    18 Apr 2022Complaint
    Identified that a resident sustained a shoulder fracture after being dropped during assistance, and medical attention was delayed. Cockroaches were present in the facility at times.
    • Type A87468.1(a)(3)
    • Type A87465(g)
    • Type B87303(a)
    • Type B87405(h)(5)
    23 Feb 2022Complaint
    Investigated the allegation that COVID protocol was not followed. Interviews and review of cleaning records indicated daily cleaning and mask usage, with some concerns raised about mask supply and overtime.
    23 Feb 2022Complaint
    Investigated two complaints about visitor access and resident care; insufficient evidence to prove or disprove the allegations.
    01 Dec 2021Complaint
    Investigated two allegations about a resident’s care; records showed pressure wounds diagnosed by medical staff but no formal wound care plan, and interviews suggested staff were attentive and responsive in general.
    • Type A87631(3)(A)
    • Type B87466
    20 Sept 2021Complaint
    Identified bed bug exposure affecting a resident and a failure to report the incident to social services.
    • Type B87303(a)
    • Type B87211(a)(2)
    20 Sept 2021Complaint
    Investigated the allegation that staff did not meet residents' dietary needs. Found no evidence to support the allegation.
    19 Aug 2021Complaint
    Investigated multiple allegations about resident care, including pressure injuries, falls, dehydration, feeding, health change notification, and safeguarding personal belongings.
    19 Aug 2021Complaint
    Investigated a resident's serious injury, unwitnessed falls, and unexplained skin wounds; found no evidence of neglect or abuse.
    29 Jul 2021Complaint
    Investigated a complaint alleging lack of supervision resulting in a resident being assaulted by another resident and that medical attention was not sought promptly.
    29 Jul 2021Inspection
    Observed infection control measures in place, including screening protocols, PPE availability, and required postings; the site appeared clean, well-maintained, and no deficiencies identified.
    26 Jul 2021Complaint
    Investigated a complaint that a resident wasn’t provided medical care in a timely manner. Findings did not establish the allegation.
    01 Jul 2021Complaint
    Investigated allegations about medication administration, staff threats, eviction, and timely family contact after a death.
    28 May 2021Complaint
    Investigated two complaints that staff did not follow doctors’ orders for placing a resident in a private room and for showering; findings did not establish violations.
    28 May 2021Complaint
    Investigated the allegations that a resident was not bathed and that the resident was not groomed. Evidence did not prove the violations occurred.
    20 Jan 2021Complaint
    Investigated the allegation that a resident developed pressure injuries while in care. Findings indicated medical care challenges for the pressure injuries and ongoing pest issues.
    • Type A87465(a)(2)(a)
    • Type B87303(a)
    05 Nov 2020Complaint
    Determined there was insufficient evidence to prove that timely medical attention was delayed after an unwitnessed fall of a resident.
    21 Oct 2020Complaint
    Investigated allegations that a resident developed scabies, had a fall resulting in hospitalization, and that rooms were not kept clean.
    • Type B87468(a)(2)
    21 Oct 2020Complaint
    Investigated the allegation of insects; interviews and records showed residents reported roaches in their rooms and monthly pest-control visits were conducted.
    • Type B87303(a)
    21 Oct 2020Complaint
    Investigated the allegation that staff did not provide adequate supervision resulting in a resident hitting another; evidence showed a broom was in the room and one resident struck another with it.
    • Type A82205(F)(1)
    30 Sept 2020Complaint
    Investigated the allegation that staff removed a resident's insulin without authorization and mismanaged medications; interviews and records found no clear evidence of theft or improper handling, and there was insufficient evidence to prove the alleged violations occurred.
    12 Aug 2020Complaint
    Investigated claims regarding uncomfortable water temperature and improperly maintained drinking water, both found lacking sufficient evidence to substantiate occurrences or violations.
    30 Jul 2020Complaint
    Investigated allegations regarding resident access to medications resulting in an overdose were unsubstantiated.
    15 Jun 2020Complaint
    Reviewed allegations of dietary needs, sanitation, admission agreement, meeting resident's needs, medication administration, hygiene needs, and dignity/respect, but found insufficient evidence to support the claims.
    11 Mar 2020Complaint
    Investigated allegations regarding a resident's fall and inadequate food preparation. Determined that staff were unaware of the resident's fall and no evidence of improper food handling; thus, both allegations found unsubstantiated.
    07 Feb 2020Complaint
    Reviewed a complaint alleging that a resident sustained an injury while in care. Staff reported difficulties assisting the resident with toileting, but no evidence of abuse or neglect was found.
    31 Jan 2020Complaint
    Confirmed lack of working dryers and hot water issues at the facility. Staff were aware and took measures to address the problems.
    • Type B87303(e)(2)
    • Type B873030(g)(2)
    25 Jan 2020Complaint
    Determined that allegations of a resident sustaining a fracture due to inadequate assistance, unlawful eviction, and failure to provide a refund were unsubstantiated due to insufficient documentation and evidence, particularly since records were purged after the required retention period.
    14 Jan 2020Complaint
    Determined that the allegation of a failure to provide a safe and healthful environment was inconclusive due to insufficient evidence, after observing no smoking issues and confirming awareness of designated smoking areas among residents and staff.
    23 Oct 2019Inspection
    One deficiency related to a resident's placement in a special unit was identified during the visit.
    • Type B

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