I placed my mom here and am very pleased - the staff are warm, professional, and truly remember residents' names; communication is open and care is dignified and thorough. The community is bright and well kept with restaurant-style dining (dietary options), spacious rooms with balconies, a lovely courtyard, many daily activities and outings, and even a resident dog that brightens the day. The move eased our caregiving burden and improved my mom's wellbeing - I'd recommend this home for attentive, family-oriented senior care.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
Schedule a Tour
Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.19·(185)
Overall rating
5
4
3
2
1
Care
4.4
Staff
4.4
Meals
3.7
Amenities
4.0
Value
3.6
Pros
Compassionate, attentive caregiving staff
Responsive and accessible management team
Engaging, well-staffed activity program
Restaurant-style dining with diabetic and alternative options
On-site transportation to medical appointments
Wide range of on-site amenities (salon, gym, movie theater, library)
Secure memory-care unit
Pet-friendly policy and resident dog program
Spacious apartments with balconies or patios
Large outdoor courtyard and gazebo areas
Maintenance responsiveness and rapid minor repairs
Medication coordination and on-site medical visits
Housekeeping and laundry services included
Family-oriented, community atmosphere
Competitive pricing and perceived value for many residents
Cons
Inconsistent meal quality and presentation
Variable staffing levels and turnover
Gaps in medication-administration consistency
Sanitation and odor concerns in some areas
Unclear ancillary-fee and pricing transparency
Limited capacity for popular outings and activities
Delays and variability in personal-care assistance
Front-desk and reception professionalism variability
Accessibility and parking constraints
Summary of reviews
Vista Del Mar presents as a large, full-service assisted living community with many of the features families look for: restaurant-style dining, an extensive activities calendar, regular transportation to appointments, and a long list of on-site amenities (beauty salon, physical-therapy gym, movie room, library, chapel and multiple social spaces). Physical space is a commonly-cited strength — apartments are described as spacious and many include balconies or patios, and the grounds feature a sizable courtyard and gazebo areas. The third-floor renovations and newer units are frequently praised, while older wings show more signs of wear, creating a contrast within the same property.
Care and staff receive consistently positive commentary for compassion, attentiveness, and relationship-building. Many families describe staff who know residents by name, active transition support, and managers who respond to questions. Activity staff are a particular strength for residents seeking social engagement; the program includes daily classes, outings, weekly supervised trips, and frequent on-site events. At the same time, reviewers describe variability in staffing levels and turnover that produces inconsistent experiences — this manifests as uneven caregiver responsiveness, occasional delays in personal assistance (bathing/dressing), and variability at the front desk.
Dining and clinical coordination are mixed. The facility offers a restaurant-style dining room, special-diet accommodations (including diabetic options), and on-demand substitutions; several reviewers praised meal presentation and recent kitchen improvements. However, there are also repeated comments about inconsistent food quality and occasional service lapses (seating policies, missed meal escorting). Medication management and clinical coordination are described positively in many accounts (including on-site medical visits), but there are a small number of serious individual allegations regarding medication lapses and unreported resident injuries that families should verify with the provider and regulators during a tour.
Facilities and operations show strengths and some operational gaps. On-site maintenance is frequently commended for responsiveness. Amenities and programming are broad and support independence and social activity. Conversely, several operational weaknesses emerge as patterns: sanitation and odor concerns in specific areas and periodic pest-control issues; uneven cleanliness and deferred maintenance in older sections; unclear breakdowns of ancillary fees (one-time community fees and add-on care charges); and accessibility or parking challenges at the entrance. Popular outings and events can reach capacity, which limits access for some residents.
For prospective residents and families: Vista Del Mar can be a strong option for people who prioritize an active, amenity-rich environment with attentive staff and an engaged activity program. During a tour, verify current staffing ratios and memory-care coverage, request a written pricing and ancillary-fee breakdown, ask about the facility’s pest-control and sanitation protocols, review medication-administration procedures and incident reporting, and observe cleanliness across multiple floors. If these operational areas meet your standards, the community’s social programming, location, and unit size are commonly cited benefits that many families find valuable.
Reviews written on Mirador
We have no reviews to show about Vista Del Mar Senior Living.
Help other families by writing a review about your experience with this community.
Location
Vista Del Mar Senior Living is located at 3360 Magnolia Ave, Long Beach, CA, 90806.
About Vista Del Mar Senior Living
Vista Del Mar Senior Living sits in Long Beach, California, in a large building with palm trees outside, green lawns, and plenty of flowers, and right when you walk in, you'll notice the friendly feel and the recently remodeled rooms with comfortable beds, natural light, and high-end finishes-the kind of things that make it feel like home. The community can care for up to 300 residents and offers different living options, from independent apartments for active seniors who want a maintenance-free lifestyle, to assisted living for those who need help with bathing, dressing, and daily routines, to a secure Memory Care program for people living with Alzheimer's or dementia.
The Memory Care section sits in its own building with a locked entrance and bracelets with alarms, which help staff keep residents safe if they tend to wander, and the staff stay on site all day and night; they've set up daily activities tailored to the needs of people with memory loss, with cognitive games, social groups, and personalized support. Staff give one-on-one assessments for every new resident, so each person's care plan fits their needs, and this includes handling diabetes monitoring, injections, incontinence care, and even managing major behavioral symptoms. A nurse works in the building and there's a doctor on call.
Residents here can bring pets, whether dogs or cats, since the staff know how much comfort animals can bring, and everyone gets access to a big green courtyard with walkways and spots to sit, indoor and outdoor areas for social events, and places to relax quietly. The movie theater comes with black leather couches and a popcorn machine, while the dining room has warm lighting, comfortable chairs, and chef-prepared meals that fit different needs, like diabetes-friendly diets, special restrictions, and even food for those who need help eating. There's a fitness program, community events, devotional services, and trips out to local places, plus transportation to doctor's appointments or errands. Housekeeping, linen service, and move-in coordination are part of what keeps everything running smoothly.
If someone needs either short-term respite care or plans to stay a while, the staff help with transfers and use lifts if needed, offer medication management, and support "aging in place" as needs change over time. Assisted living and memory care have their own price sheets, and prices for a memory care studio run about $5,995, with semi-private memory care around $3,595, plus some extra community and respite fees. There are private and shared rooms, wheelchair-accessible showers, and a structure designed to be easy for everyone to get around. Exit-seeking residents get extra supervision from staff and technology like wander alerts.
The community has a strong culture of kindness and joy among the staff, and everyone works hard to support a good quality of life, focusing on keeping residents healthy, active, and socially connected, while also providing hospice and behavioral care if needed. Vista Del Mar Senior Living is licensed by the state of California, license number 197608029, and is well-known in the area for providing high-level, compassionate care that blends safety, comfort, and friendly company, all in one place.
People often ask...
Vista Del Mar Senior Living offers competitive pricing, with rates starting at a cost of $2,300 per month.
Vista Del Mar Senior Living offers independent living, assisted living, memory care, and board and care.
There are 16 photos of Vista Del Mar Senior Living on Mirador.
Yes, Vista Del Mar Senior Living allows residents to age in place and adjust their level of care as needed.
The full address for this community is 3360 Magnolia Ave, Long Beach, CA 90806.
No, Vista Del Mar Senior Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Identified that a resident sustained a fracture due to lack of care from staff, and the department was considering an enhanced civil penalty for serious bodily injury.
20 May 2026Complaint
20 May 2026Complaint
Investigated the allegation and determined that there is not a preponderance of evidence to prove it; no deficiencies cited.
12 May 2026Inspection
12 May 2026Inspection
Identified a live cockroach in the hallway during a follow-up on a prior complaint, indicating a pest control issue.
Type B87303(a)
12 May 2026Complaint
12 May 2026Complaint
Investigated the allegation that staff did not keep vermin from the premises; found no preponderance of evidence to prove or disprove the claim.
01 May 2026Complaint
01 May 2026Complaint
Investigated an allegation that staff did not provide adequate supervision, which led to a resident sustaining fractures.
01 May 2026Complaint
01 May 2026Complaint
Investigated the allegation that a staff member gave a resident the wrong medication. Interviews and MAR review showed all medications were accounted for, and there was not enough evidence to prove the violation occurred.
22 Apr 2026Complaint
22 Apr 2026Complaint
Investigated lack of care and supervision that resulted in unwitnessed falls during overnight hours.
Type B87411(a)
22 Apr 2026Complaint
22 Apr 2026Complaint
Investigated a complaint alleging staff did not dispense medications as prescribed and did not keep accurate resident records. Interviews and record reviews did not establish a preponderance of evidence to support the allegations.
22 Apr 2026Complaint
22 Apr 2026Complaint
Investigated the allegation that staff did not assist the resident with dressing; records showed the resident was initially assessed as independent for dressing and grooming, but a 4/21/26 service plan indicated full dressing assistance.
09 Apr 2026Complaint
09 Apr 2026Complaint
Investigated complaints about vermin and resident care; a live cockroach was observed and pest control service was active, with interviews conducted.
Type B87303(a)
19 Mar 2026Complaint
19 Mar 2026Complaint
Found lack of care and supervision overnight, resulting in unwitnessed falls with staff unaware of when or how they occurred.
Type B87411(a)
23 Feb 2026Complaint
23 Feb 2026Complaint
Investigated allegation that staff handled a resident aggressively; interviews with residents and staff, and records review found no evidence to support the claim.
09 Feb 2026Inspection
09 Feb 2026Inspection
Identified a deficiency related to resident records, noting missing signatures on medication administration records.
Type B87506(a)
09 Feb 2026Complaint
09 Feb 2026Complaint
Investigated the allegation that staff mishandled a resident's medications; interviews and MAR review showed medications were administered and there was no clear evidence of mishandling.
27 Jan 2026Complaint
27 Jan 2026Complaint
Investigated an allegation that staff did not seek medical attention when a resident requested care, which was alleged to have resulted in the resident's death.
07 Jan 2026Complaint
07 Jan 2026Complaint
Investigated three allegations about showers, cockroaches, and meal assistance; all found unsubstantiated.
29 Dec 2025Complaint
29 Dec 2025Complaint
Investigated allegations that residents had scabies, hygiene needs were not met, and bedding was not clean; interviews with residents and staff did not yield conclusive evidence of violations.
29 Dec 2025Complaint
29 Dec 2025Complaint
Investigated the allegation that staff did not ensure residents' medical and dietary needs were met. Interviews and record reviews showed mixed experiences with some residents receiving reminders and transportation, while others reported delays or gaps, and kitchen records showed dietary needs documented.
29 Dec 2025Complaint
29 Dec 2025Complaint
Investigated the allegation that staff disposed of a resident's lunch left in the refrigerator. The investigation included interviews with residents and staff.
06 Nov 2025Complaint
06 Nov 2025Complaint
Identified the allegation that staff did not ensure a pest-free environment, with cockroaches observed in a resident room. Documentation showed limited pest-control treatment and cleaning practices not preventing infestation.
Type B87303(a)(f)
08 Oct 2025Complaint
08 Oct 2025Complaint
Investigated two complaints about care and transportation; interviews and record review found no conclusive evidence of violations.
26 Sept 2025Complaint
26 Sept 2025Complaint
Investigated the allegation that staff did not keep the premises free of rodents; interviews and checks found no evidence to support the claim.
24 Sept 2025Inspection
24 Sept 2025Inspection
Observed that a staff member was not properly associated with the site and several hot water temperatures in bedrooms were outside the required range, posing safety concerns.
Type A87355(e)(2)
Type A87303(e)(2)
Type A1569.17(b)
17 Sept 2025Complaint
17 Sept 2025Complaint
Investigated allegations that staff did not follow residents' dietary care plans, failed to provide three meals daily, and did not provide adequate care and supervision; findings showed most residents and staff reported meals and supervision were adequate.
11 Sept 2025Complaint
11 Sept 2025Complaint
Investigated three specific complaints about staff behavior: threatening residents, allowing residents to smoke in bedrooms, and not stopping a resident from threatening another. Interviews with residents and staff largely denied the allegations, and no conclusive evidence was found to prove or disprove them.
22 Aug 2025Complaint
22 Aug 2025Complaint
Investigated an allegation that staff did not properly address a pest infestation. Found no evidence to support the claim.
21 Aug 2025Complaint
21 Aug 2025Complaint
Investigated a complaint that packed meals were not provided on request; interviews showed some requests were fulfilled and the admission agreement did not require packed meals.
14 Aug 2025Complaint
14 Aug 2025Complaint
Investigated the allegation that a resident fell due to staff neglect resulting in injury and that medical attention was not sought; interviews and records were reviewed.
12 Aug 2025Complaint
12 Aug 2025Complaint
Investigated a pest infestation complaint; found no conclusive evidence to prove the allegation.
06 Aug 2025Complaint
06 Aug 2025Complaint
Found three specific allegations reviewed, including bathroom repair status, posting of required notices, and restricting a resident from leaving rooms; there was no evidence to support these allegations.
05 Aug 2025Complaint
05 Aug 2025Complaint
Investigated concerns about dietary care plan adherence, meal provision, and resident supervision. Interviews and observations indicated most staff followed dietary orders, meals were provided, and staffing appeared adequate, with one resident expressing concern.
17 Jul 2025Complaint
17 Jul 2025Complaint
Investigated three specific allegations regarding bathroom repair, posted notices, and residents leaving rooms; interviews and observations found no evidence to support the allegations.
15 Jul 2025Complaint
15 Jul 2025Complaint
Investigated the allegation that staff did not safeguard a resident's belongings. Found no clear preponderance of evidence.
15 Jul 2025Complaint
15 Jul 2025Complaint
Investigated an allegation that a resident sustained a minimally displaced fracture while in care and another allegation that staff did not seek medical attention promptly after a fall.
10 Jul 2025Complaint
10 Jul 2025Complaint
Investigated a complaint that staff did not keep the premises free of rodents; interviews and record review found no evidence to support the allegation.
03 Jul 2025Complaint
03 Jul 2025Complaint
Found that all allegations about medication handling, safeguarding, administering, following care plans, bathing, feeding, and teasing residents were unsubstantiated after interviews and records were reviewed.
02 Jul 2025Inspection
02 Jul 2025Inspection
Observed a resident's bed without a fitted sheet, posing a potential health risk.
Type B87307(3)(C)
02 Jul 2025Complaint
02 Jul 2025Complaint
Investigated a claim that a resident sustained swelling and bruising around the right eye during care. Interviews and file review found no conclusive evidence to confirm the allegation.
02 Jul 2025Complaint
02 Jul 2025Complaint
Investigated a complaint alleging rodent issues. Evidence did not support the allegation, and no live rodents were observed.
01 Jul 2025Complaint
01 Jul 2025Complaint
Investigated two allegations about resident interactions and living conditions; found insufficient evidence to support either allegation.
30 May 2025Complaint
30 May 2025Complaint
Investigated a complaint that staff did not manage catheter care properly; interviews and observations showed no evidence supporting the allegation.
16 May 2025Complaint
16 May 2025Complaint
Investigated the complaint that medications were not dispensed as prescribed and the claim that a resident developed a pressure injury due to staff neglect. Evidence showed inconsistencies in the medication administration records, while the pressure injury allegation was not established by the records and interviews.
Type B87465(a)(6)
16 May 2025Complaint
16 May 2025Complaint
Investigated two allegations: a resident sustained a fracture due to lack of care from staff, and staff refused to accept the resident back after a hospital visit.
Type A87466
14 May 2025Complaint
14 May 2025Complaint
Investigated an allegation that staff did not ensure a resident's catheter care was properly managed. Interviews with residents and staff did not establish a preponderance of evidence to support the claim.
01 May 2025Complaint
01 May 2025Complaint
Investigated two allegations about hot water temperature and pests; found no evidence to support either.
28 Apr 2025Complaint
28 Apr 2025Complaint
Investigated allegations that residents' dietary care plans weren't followed, that residents weren't provided breakfast, lunch, and dinner each day, and that care and supervision were inadequate. Observations and interviews showed most residents received three meals daily and adequate supervision, with one resident expressing concerns about staffing.
04 Apr 2025Complaint
04 Apr 2025Complaint
Investigated the allegation that a resident had unknown exposure to fentanyl. Found insufficient evidence to support it.
20 Feb 2025Complaint
20 Feb 2025Complaint
Investigated a complaint that the memory care unit was not properly staffed... found no preponderance of evidence to prove or disprove the allegation.
05 Feb 2025Complaint
05 Feb 2025Complaint
Investigated the allegation that residents were not provided a bedroom chair; interviews with staff and residents and room inspections showed chairs and required furnishings were present.
31 Jan 2025Complaint
31 Jan 2025Complaint
Investigated the allegations that medications were stored not in their original containers, pests were present in the med room, and MAR entries were falsified. The evidence did not establish these violations.
31 Dec 2024Complaint
31 Dec 2024Complaint
Investigated two allegations about medical attention and notifying authorized persons. The evidence did not establish that staff failed to seek timely medical care or to inform the authorized person.
26 Dec 2024Complaint
26 Dec 2024Complaint
Investigated allegations that staff did not assist a resident with obtaining medical care, that a resident was forced to use an in-house doctor, and that a resident's personal belongings were not safeguarded. The investigation did not establish these allegations.
20 Dec 2024Complaint
20 Dec 2024Complaint
Investigated allegation that staff allowed a resident to leave the facility unsupervised; the resident was later found wandering in the community.
Type B87468.1(a)(2)
10 Dec 2024Inspection
10 Dec 2024Inspection
Identified that a resident fall occurred on 11/30/24 and was not reported to the licensing agency within seven days; nurse notes documented the fall on 12/01/24.
Type B87211(a)(1)(B)
05 Dec 2024Complaint
05 Dec 2024Complaint
Observed that staff did not respond to residents' calls for assistance, based on pull cord testing and interviews.
Type B87303(a)
22 Nov 2024Complaint
22 Nov 2024Complaint
Investigated pest control and cleaning allegations; interviews and observations did not confirm the claims.
22 Nov 2024Complaint
22 Nov 2024Complaint
Investigated concerns about pests, cleanliness, and hot water; interviews and checks showed ongoing pest control, daily cleaning, and regular monitoring of water temperature.
24 Oct 2024Complaint
24 Oct 2024Complaint
Investigated the allegation that food quality was poor and labeling was improper; interviews and dining observations did not reveal clear evidence of violations.
23 Oct 2024Complaint
23 Oct 2024Complaint
Observed that most staff responded to resident calls within 10 minutes, though some residents reported delays. Evidence did not confirm pest issues, and conditions appeared to be in good repair.
12 Sept 2024Complaint
12 Sept 2024Complaint
Investigated two allegations: staff neglect resulting in the death of residents and staff did not prevent a resident from causing self-harm. Found there was not a preponderance of evidence to prove the alleged violations.
11 Sept 2024Inspection
11 Sept 2024Inspection
Found that records were maintained with no discrepancies and safety systems functioned properly. Observed appropriate medication storage, secure toxins, clean spaces, and functioning detectors, with no hazards identified and temperature controls within safe range.
06 Sept 2024Complaint
06 Sept 2024Complaint
Investigated an allegation that a resident was not allowed to leave with visitors and identified concerns about a POA's authority affecting personal rights.
Type B87468.1(a)(6)
22 Aug 2024Complaint
22 Aug 2024Complaint
Investigated two allegations about pests and cleaning of resident rooms; found insufficient evidence to prove or disprove the allegations.
25 Jul 2024Complaint
25 Jul 2024Complaint
Investigated an allegation that staff did not administer a resident's medication and found insufficient evidence to prove the claim.
19 Jul 2024Complaint
19 Jul 2024Complaint
Investigated the allegation that staff did not prevent a resident from attacking another resident. Found no evidence to support the allegation.
13 Jun 2024Complaint
13 Jun 2024Complaint
Investigated an allegation that staff did not ensure universal precautions were taken and found insufficient evidence to determine whether the allegation occurred.
13 Jun 2024Complaint
13 Jun 2024Complaint
Investigated allegation that staff did not seek medical attention for a resident and failed to meet the resident’s needs.
13 Jun 2024Complaint
13 Jun 2024Complaint
Investigated three allegations regarding admission agreements, transportation for medical appointments, and residents eating in their rooms.
13 Jun 2024Complaint
13 Jun 2024Complaint
Investigated a complaint and identified concerns about pests, safeguarding residents' personal items, laundry services, and daily room cleaning.
05 Jun 2024Complaint
05 Jun 2024Complaint
Investigated allegations regarding doctor choice, medication administration, staff dignity, and call-response. Found no preponderance of evidence to substantiate these claims.
24 May 2024Complaint
24 May 2024Complaint
Investigated six allegations about a resident’s death, a fall, leaving someone on the floor, medical attention, medication handling, and answering calls. Found insufficient evidence to prove the allegations.
24 May 2024Inspection
24 May 2024Inspection
Observed no deficiencies and no citations after a case management visit conducted to follow up on a complaint.
22 May 2024Complaint
22 May 2024Complaint
Investigated the allegation that a resident sustained multiple pressure injuries while in care; evidence indicated no stage 3 or 4 injuries developed during care or hospitalization prior to admission.
Type A87615(a)(1)
15 May 2024Complaint
15 May 2024Complaint
Investigated the allegation that staff did not ensure prescribed medical equipment was provided to a resident. Findings did not establish the violation.
15 May 2024Complaint
15 May 2024Complaint
Investigated the allegation that staff did not assist with obtaining prescribed medication and the allegation that staff did not administer medication as prescribed; concluded there was not a preponderance of evidence to prove the violations.
11 Apr 2024Complaint
11 Apr 2024Complaint
Investigated five allegations related to facility conditions, medication administration, staff treatment, timely assistance, and language barriers; the evidence did not establish violations.
09 Apr 2024Complaint
09 Apr 2024Complaint
Investigated an allegation that staff neglected a resident resulting in dehydration and found insufficient evidence to prove the allegation.
04 Apr 2024Complaint
04 Apr 2024Complaint
Investigated three allegations: a resident sustained multiple injuries while in care; facility staff were not properly trained to transport residents; and the facility van was not in good repair.
21 Mar 2024Complaint
21 Mar 2024Complaint
Investigated allegations of neglect and facility conditions involving a resident's pressure injury, roach infestation, and inadequate incontinence care.
Type A87615(a)(1)
Type B87303(a)
Type B87612(a)(7)
19 Mar 2024Complaint
19 Mar 2024Complaint
Investigated allegation that staff did not prevent a resident from physically assaulting another resident. Interviews with staff, residents, and witnesses, and review of records showed mixed accounts, with many denying the incident and no clear evidence to prove or disprove that it occurred.
13 Mar 2024Complaint
13 Mar 2024Complaint
Investigated concerns about the spread of scabies and residents engaging in inappropriate behavior; the investigation did not establish evidence to confirm the concerns.
01 Mar 2024Complaint
01 Mar 2024Complaint
Investigated an allegation that medications were not dispensed as prescribed and meals were not provided during quarantine; evidence did not prove violations.
01 Feb 2024Complaint
01 Feb 2024Complaint
Investigated the allegation that staff did not prevent a resident from physically assaulting another resident.
01 Feb 2024Complaint
01 Feb 2024Complaint
Investigated three allegations about diaper changes, repositioning bedridden residents, and providing basic services. Interviews and records did not reveal evidence to support the allegations.
02 Jan 2024Complaint
02 Jan 2024Complaint
Investigated four specific allegations: staff did not prevent a resident from hitting another resident, the facility became malodorous, insects were not kept free of pests, and staff did not check a resident's blood sugar.
14 Dec 2023Complaint
14 Dec 2023Complaint
Investigated an allegation that a resident burned another resident with a cigarette. No preponderance of evidence established that the incident occurred.
17 Nov 2023Inspection
17 Nov 2023Inspection
Identified failure to report a scabies case to the licensing agency.
Type B87211
17 Nov 2023Complaint
17 Nov 2023Complaint
Investigated the allegation that staff did not properly address scabies. There was no preponderance of evidence to prove the alleged violation.
13 Oct 2023Inspection
13 Oct 2023Inspection
Identified a deficiency in medication documentation for evening medications, with no MAR entry or indication of whether the resident took or refused the medication.
Type B87465(a)(6)
11 Oct 2023Complaint
11 Oct 2023Complaint
Investigated pest control, food quality, and dish sanitation concerns. Some residents reported roaches in restrooms, while most residents did not, and there was not enough evidence to prove the allegations.
16 Sept 2023Complaint
16 Sept 2023Complaint
Investigated an allegation that a resident was sexually abused and that staff neglected the resident causing unexplained bruising. Found insufficient evidence to establish the allegations based on record reviews and interviews.
31 Aug 2023Complaint
31 Aug 2023Complaint
Investigated a complaint that a resident was not turned on schedule, and that the area near the dining room smelled strongly of feces.
25 Aug 2023Complaint
25 Aug 2023Complaint
Investigated allegation that staff did not address bed bug infestation. Found no current bed bugs observed during the visit and evidence did not support the allegation.
06 Jul 2023Complaint
06 Jul 2023Complaint
Investigated the allegation that staff did not take residents to scheduled medical appointments. Found no clear evidence to prove the allegation.
03 May 2023Complaint
03 May 2023Complaint
Investigated a resident injury during transport and reviewed related staff training and vehicle maintenance issues.
01 May 2023Complaint
01 May 2023Complaint
Investigated complaints about resident care, including pressure ulcers and diaper changes, as well as medication management and an alleged eviction.
Type A87468.1(a)(2)
26 Apr 2023Complaint
26 Apr 2023Complaint
Investigated a complaint alleging staff did not safeguard residents' medications and did not administer medications as prescribed, and issues with the elevator and its permit. Interviews and documents were reviewed to determine the accuracy of the allegations.
13 Apr 2023Complaint
13 Apr 2023Complaint
Identified that one issue regarding missing resident packages had supporting evidence of staff mishandling, while a separate safety concern was not confirmed.
Type B85072(b)(6)
13 Apr 2023Complaint
13 Apr 2023Complaint
Investigated a complaint alleging four care-related concerns, including meal provision, supervision, linens, and locking a resident in a room; found no evidence to support these allegations.
08 Apr 2023Complaint
08 Apr 2023Complaint
Investigated four allegations about meal quality, special diets, staff yelling, and inappropriate communication; interviews and observations did not support the allegations.
08 Apr 2023Complaint
08 Apr 2023Complaint
Investigated the allegation that the responsible party did not receive the resident records. Found the file was provided within the required two business days.
08 Feb 2023Complaint
08 Feb 2023Complaint
Investigated three allegations about staff assessment of residents, preventing residents from pushing each other, and providing a comfortable living environment. Found no evidence to support these allegations; no deficiencies were cited.
04 Nov 2022Inspection
04 Nov 2022Inspection
Observed infection control measures and general compliance with regulations; no deficiencies were observed.
03 Nov 2022Complaint
03 Nov 2022Complaint
Investigated allegations regarding medication administration by staff, outbreaks of scabies and ringworm, pest problems, and concerns about food quality and cleanliness. Interviews and records did not corroborate the concerns.
19 Apr 2022Complaint
19 Apr 2022Complaint
Investigated an allegation that staff refused to take a resident back into care. Interviews and records were reviewed to assess the situation.
18 Apr 2022Complaint
18 Apr 2022Complaint
Identified that a resident sustained a shoulder fracture after being dropped during assistance, and medical attention was delayed. Cockroaches were present in the facility at times.
Type A87468.1(a)(3)
Type A87465(g)
Type B87303(a)
Type B87405(h)(5)
23 Feb 2022Complaint
23 Feb 2022Complaint
Investigated two complaints about visitor access and resident care; insufficient evidence to prove or disprove the allegations.
23 Feb 2022Complaint
23 Feb 2022Complaint
Investigated the allegation that COVID protocol was not followed. Interviews and review of cleaning records indicated daily cleaning and mask usage, with some concerns raised about mask supply and overtime.
01 Dec 2021Complaint
01 Dec 2021Complaint
Investigated two allegations about a resident’s care; records showed pressure wounds diagnosed by medical staff but no formal wound care plan, and interviews suggested staff were attentive and responsive in general.
Type A87631(3)(A)
Type B87466
20 Sept 2021Complaint
20 Sept 2021Complaint
Identified bed bug exposure affecting a resident and a failure to report the incident to social services.
Type B87303(a)
Type B87211(a)(2)
20 Sept 2021Complaint
20 Sept 2021Complaint
Investigated the allegation that staff did not meet residents' dietary needs. Found no evidence to support the allegation.
19 Aug 2021Complaint
19 Aug 2021Complaint
Investigated a resident's serious injury, unwitnessed falls, and unexplained skin wounds; found no evidence of neglect or abuse.
19 Aug 2021Complaint
19 Aug 2021Complaint
Investigated multiple allegations about resident care, including pressure injuries, falls, dehydration, feeding, health change notification, and safeguarding personal belongings.
29 Jul 2021Inspection
29 Jul 2021Inspection
Observed infection control measures in place, including screening protocols, PPE availability, and required postings; the site appeared clean, well-maintained, and no deficiencies identified.
29 Jul 2021Complaint
29 Jul 2021Complaint
Investigated a complaint alleging lack of supervision resulting in a resident being assaulted by another resident and that medical attention was not sought promptly.
26 Jul 2021Complaint
26 Jul 2021Complaint
Investigated a complaint that a resident wasn’t provided medical care in a timely manner. Findings did not establish the allegation.
01 Jul 2021Complaint
01 Jul 2021Complaint
Investigated allegations about medication administration, staff threats, eviction, and timely family contact after a death.
28 May 2021Complaint
28 May 2021Complaint
Investigated two complaints that staff did not follow doctors’ orders for placing a resident in a private room and for showering; findings did not establish violations.
28 May 2021Complaint
28 May 2021Complaint
Investigated the allegations that a resident was not bathed and that the resident was not groomed. Evidence did not prove the violations occurred.
20 Jan 2021Complaint
20 Jan 2021Complaint
Investigated the allegation that a resident developed pressure injuries while in care. Findings indicated medical care challenges for the pressure injuries and ongoing pest issues.
Type A87465(a)(2)(a)
Type B87303(a)
05 Nov 2020Complaint
05 Nov 2020Complaint
Determined there was insufficient evidence to prove that timely medical attention was delayed after an unwitnessed fall of a resident.
21 Oct 2020Complaint
21 Oct 2020Complaint
Investigated the allegation that staff did not provide adequate supervision resulting in a resident hitting another; evidence showed a broom was in the room and one resident struck another with it.
Type A82205(F)(1)
21 Oct 2020Complaint
21 Oct 2020Complaint
Investigated the allegation of insects; interviews and records showed residents reported roaches in their rooms and monthly pest-control visits were conducted.
Type B87303(a)
21 Oct 2020Complaint
21 Oct 2020Complaint
Investigated allegations that a resident developed scabies, had a fall resulting in hospitalization, and that rooms were not kept clean.
Type B87468(a)(2)
30 Sept 2020Complaint
30 Sept 2020Complaint
Investigated the allegation that staff removed a resident's insulin without authorization and mismanaged medications; interviews and records found no clear evidence of theft or improper handling, and there was insufficient evidence to prove the alleged violations occurred.
12 Aug 2020Complaint
12 Aug 2020Complaint
Investigated claims regarding uncomfortable water temperature and improperly maintained drinking water, both found lacking sufficient evidence to substantiate occurrences or violations.
30 Jul 2020Complaint
30 Jul 2020Complaint
Investigated allegations regarding resident access to medications resulting in an overdose were unsubstantiated.
15 Jun 2020Complaint
15 Jun 2020Complaint
Reviewed allegations of dietary needs, sanitation, admission agreement, meeting resident's needs, medication administration, hygiene needs, and dignity/respect, but found insufficient evidence to support the claims.
11 Mar 2020Complaint
11 Mar 2020Complaint
Investigated allegations regarding a resident's fall and inadequate food preparation. Determined that staff were unaware of the resident's fall and no evidence of improper food handling; thus, both allegations found unsubstantiated.
07 Feb 2020Complaint
07 Feb 2020Complaint
Reviewed a complaint alleging that a resident sustained an injury while in care. Staff reported difficulties assisting the resident with toileting, but no evidence of abuse or neglect was found.
31 Jan 2020Complaint
31 Jan 2020Complaint
Confirmed lack of working dryers and hot water issues at the facility. Staff were aware and took measures to address the problems.
Type B87303(e)(2)
Type B873030(g)(2)
25 Jan 2020Complaint
25 Jan 2020Complaint
Determined that allegations of a resident sustaining a fracture due to inadequate assistance, unlawful eviction, and failure to provide a refund were unsubstantiated due to insufficient documentation and evidence, particularly since records were purged after the required retention period.
14 Jan 2020Complaint
14 Jan 2020Complaint
Determined that the allegation of a failure to provide a safe and healthful environment was inconclusive due to insufficient evidence, after observing no smoking issues and confirming awareness of designated smoking areas among residents and staff.
23 Oct 2019Inspection
23 Oct 2019Inspection
One deficiency related to a resident's placement in a special unit was identified during the visit.
Type B
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Vista Del Mar Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Vista Del Mar Senior Living directly. There is no cost for this service. We are compensated by the community you select.
Are you an owner or operator of this community?
Claim this listing to receive messages from prospective customers and manage your community page.
