Palazzo Post Acute sits at 5400 Fountain Ave. in Los Angeles, about 3.1 miles from West Hollywood, and has served seniors needing care since Serrano Licensee 1 LLC took over management in January 2016, with ownership tied to the Serrano Group and its related companies. The building holds up to 99 certified beds, with an average of about 93 residents each day, and offers a mix of skilled nursing, nursing home care, assisted living, independent living, memory care, and home care, supporting seniors who need help with daily tasks, medical treatments, or short-term rehab after hospital stays, like after foot surgery.
Residents can choose from a range of studio room layouts, and staffing includes IV therapy nurses and a team focused on wound care, pain management, and diabetic care, though nurse staffing hours average 4.09 hours per resident per day, which is a bit below the state average of 4.5 hours, but the nurse turnover rate here is 27%, significantly better than the state average of 40%. Physical therapy and occupational therapy are available to help with recovery, and group sessions for pain management give added support. There are also daily activities and specialized programs for different health needs, and staff, including nurses and caregivers, often go above and beyond to help residents feel stable, fulfilled, and well cared for.
Palazzo Post Acute has licensed skilled nursing services and offers intermediate care for very frail people who can't do without daily nursing help. The facility aims for compassionate and personal care, with staff who say they follow principles of servant leadership, though some issues have come up, like infection-control problems and some nursing and pharmacy service deficiencies-examples include not always posting nurse staffing information and not having a licensed pharmacist, which have led to citations for these areas. There are various medical equipment options onsite, and people can get rehab support as well as group programs and community activities aimed at seniors needing extra help.
Families can request visits both in person and virtually, and the facility provides regular updates about rules during outbreaks like coronavirus. Palazzo Post Acute has earned a 4-star rating from the Centers for Medicare & Medicaid Services and continues to offer care and support for those who see the nursing home as a second home, for both long-term stays and short-term recoveries.
