I'm mostly pleased - my relative is happy and well cared for in a clean, renovated facility with attentive, long-tenured staff, great activities and meals, and an outstanding administrator (Yeni/Yenni Flores) who keeps families informed. However, I've experienced poor customer service (hung up on, rude) and was concerned by reports of a mouse infestation and occasional staffing/nursing gaps that weren't disclosed. Overall it meets my loved one's needs and I'd recommend it, but ask direct questions about staffing and hygiene.
Staff treat residents like family and go above and beyond
Clean, well‑maintained and renovated facility and rooms
Variety of activities and engaging programs
Attentive monitoring of residents' health
Good communication and updates to families
Assistance with technology to keep residents connected
Support during hospitalizations and transitions
Accessible, friendly and dedicated administration (Yeni/Yenni Flores)
Good meals and dining experience
Affordable pricing
Strong care management and consistent attention to mental/personal health
Sense of community and long‑term resident satisfaction
Positive recommendation history from multiple families
Cons
Report of mouse infestation and unhygienic conditions
Allegation of no nurses or insufficient staff on duty at times
Manager allegedly failed to inform family about serious issues
Occasional rude customer service (hung up, poor phone manners)
Some reviewers note it is not perfect — room for improvement
Summary review
Overall sentiment across the review summaries is strongly positive, with the majority of comments emphasizing high‑quality, compassionate caregiving and a well‑maintained physical environment. Multiple reviewers praise the staff as caring, attentive and professional, often noting long tenure and close relationships between staff and residents. The recurring description that staff "treat us like family," plus frequent mentions of administrators being accessible and friendly (specifically Yeni/Yenni Flores), indicates a leadership and culture that prioritize personal attention and continuity of care. Several families specifically call out attentive health monitoring, timely updates, and staff support during hospital stays, suggesting reliable clinical oversight and good family communication in most cases.
Facility and amenities are another consistent strength. Numerous summaries describe renovated rooms and common areas, a large updated facility, and general cleanliness and maintenance. Reviewers repeatedly mention that the building looks nice after remodeling and that rooms are clean, which aligns with the multiple comments about a pleasant physical environment. Dining is also called out positively — "great meals" — adding to the sense that daily life and basic services meet expectations. Activity programming receives steady praise as well: reviewers note a variety of activities, engagement, and social opportunities that residents enjoy, further reinforcing the facility’s ability to provide a fulfilling daily experience.
Many comments highlight specific helpful behaviors by staff that go beyond routine care: helping residents use technology to stay in touch with family, keeping families updated, individualized attention that makes residents "feel special," and support during hospitalizations. These examples suggest a person‑centered approach and staff willingness to provide practical, emotional, and transitional support. Affordability and strong care management are noted by multiple reviewers, as are long‑term resident/family satisfaction and recommendations — one reviewer cites four years of positive experience — which collectively indicate consistent performance over time for many residents.
However, there are a few significant concerns that cannot be ignored. One review alleges a mouse infestation, unhygienic conditions, and that no nurses or staff were on duty, with claims that management did not inform the family about the problem. This description contrasts sharply with the overwhelmingly positive reviews and represents a serious complaint regarding safety, sanitation, and communication. In addition, isolated reports of poor customer service (e.g., a staff member hanging up on a caller or being rude) and comments that the facility is "not Shangri‑la" indicate variability in experience and areas where service could improve.
Taken together, the pattern is that Grandview Retirement Center generally delivers compassionate, attentive care in a clean, renovated environment with meaningful activities and good family communication. The administration (named several times) is frequently praised for accessibility and support. Nonetheless, prospective residents and families should be aware of the isolated but serious negative allegation about infestation and staffing gaps. When evaluating Grandview, visitors should conduct an in‑person tour, ask specifically about pest control measures, nurse staffing schedules and overnight coverage, incident reporting procedures, and how management communicates serious issues to families. Asking for references from current families and inquiring about recent inspection or pest‑control records would help verify that the positive themes in most reviews are consistent and that the severe concern reported has been addressed.
Location
About Grandview Retirement Center
The Grandview Retirement Center sits on a quiet street in the center of Los Angeles, at 2211 West 6th Street, in a three-story building with room for 215 residents. The community provides a calm, warm place for seniors, with low-income options for those with limited means, and serves a variety of needs, including people with chronic illnesses, diabetes, mental health conditions, and mobility challenges. Residents can stay in private or two-bed units and have interior patios, a front patio, and a game room for daily life and socializing, which gives the place a homey, relaxed feel. The staff is trained and follows a patient-focused approach, offering caregiving, memory care, and assisted living services that include help with personal care, like bathing, dressing, and medication, but still encourage people to be as independent as they can. They've got housekeeping to keep things tidy, and there's a kitchen and community dining where residents get nutritious meals made to suit many health needs, including gluten-free, vegan, vegetarian, low or no sodium, and no sugar diets, so mealtimes can be enjoyed together and fit most medical advice. The calendar's always full with social, educational, and fun activities-game nights, learning groups, and chances to engage with others-because community is just as important as care. Health care support here covers the basics and goes further, including diabetic care, incontinence support, and help for folks who aren't able to move around much. Memory care is designed to help seniors with dementia or Alzheimer's feel safe, cut down on confusion, and prevent wandering. Most services are covered by the SSI rate, with no extra charges, and they work hard to help people get every resource they're eligible for, including programs with the VA, Medi-Cal, and DMH. Grandview sees itself as a safe place where seniors can find support, make connections, and keep some of the independence and dignity that make life enjoyable, all in a setting close to downtown Los Angeles that feels friendly and familiar, not too fancy, with practical help and honest care for the everyday needs of older adults.
People often ask...
Grandview Retirement Center offers independent living and assisted living.
There are 8 photos of Grandview Retirement Center on Mirador.
The full address for this community is 2211 W 6th St, Los Angeles, CA, 90057.
Yes, Grandview Retirement Center offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
37
Inspections
5
Type A Citations
4
Type B Citations
6
Years of reports
23 Nov 2024
23 Nov 2024
Found during an unannounced annual visit the site was clean and well-maintained, safety systems were in place, medications and resident records were secure, and staff clearances were current; no immediate health and safety hazards were observed.
25 Oct 2023
25 Oct 2023
Identified that on 09/13/23, a staff member pushed a resident during an intervention, causing the resident to lose balance and lean against a wall, with surveillance showing the raised arm during the contact. Found insufficient evidence that the resident was kept from returning after hospitalization.
25 Oct 2023
25 Oct 2023
Investigated a complaint alleging that staff pushed a resident and prevented them from returning after hospitalization; found staff physically contacted the resident, causing them to lose balance, and documented related training, but confirmed that staff did not refuse readmission.
§ 87468.1(a)(1)
02 Aug 2023
02 Aug 2023
Identified roaches and bed bugs in a resident's living space after reviewing pest-control records and interviewing staff and residents.
§ 87303(a)
02 Aug 2023
02 Aug 2023
Found that residents and staff did not observe roaches or bed bugs, but during inspection, bed bugs were seen crawling on a resident and in their bed despite ongoing pest treatments.
§ 87303(a)
14 Oct 2022
14 Oct 2022
Found insufficient corroborating evidence to prove that the March and April checks were missing because someone the resident did not know cashed them.
14 Oct 2022
14 Oct 2022
Found insufficient evidence to prove the allegation that one resident inappropriately touched another by sticking a hand up the other resident's dress.
14 Oct 2022
14 Oct 2022
Investigated an allegation that a resident's dress was inappropriately touched by another resident; found no credible evidence to support or refute the claim.
09 Sept 2022
09 Sept 2022
Found a resident died by hanging with a belt, discovered by a roommate around dinner time; staff started CPR and called 911, but they could not revive them. Reviewed records showed mental health issues and a need for medication assistance, with no other daily living needs and no suicidal ideation; the administrator arranged for a psychologist to speak with staff and residents, and no immediate health or safety hazards were noted.
09 Sept 2022
09 Sept 2022
Reviewed records and found that a resident with mental health issues died by hanging in their room from a belt, with family indicating a previous incident. During the visit, no immediate hazards were identified.
§ 87468.1(a)(1)
01 Sept 2022
01 Sept 2022
Identified one deficiency related to infection control; observed medication storage inaccessible to residents, PPE and sanitizers readily available, kitchen and common areas clean and properly stocked, storage rooms locked, and all required resident and staff documents present.
01 Sept 2022
01 Sept 2022
Confirmed compliance with infection control, safety, and sanitation standards, with observed proper medication storage, accessible emergency supplies, clean bedrooms and communal areas, and functional fire and alarm systems. Resident and staff records were found complete and up-to-date.
19 Aug 2022
19 Aug 2022
Found insufficient evidence to support the allegation that the roommate of a resident hit the resident with a slipper, slapped the resident’s hand, and yelled or cursed. Interviews with other residents and staff did not corroborate the abuse, and the resident could not specify when it occurred.
19 Aug 2022
19 Aug 2022
Found that three separate allegations—sexual touching by a staff member of a resident, staff impairment while caring for residents, and offering marijuana to a resident—lacked enough corroborating evidence to support them.
29 Jun 2022
29 Jun 2022
Investigated eviction for nonpayment and found that proper eviction procedures were not followed before serving the eviction notice. Found that the mail delivery allegation could not be proven; most residents received mail, with mailboxes and pickup arranged through the office.
19 Aug 2022
19 Aug 2022
Investigated the allegation that a resident’s roommate hit her with a slipper, slapped her, yelled, and cussed; interviews with residents and staff found no evidence to support the claim.
29 Jun 2022
29 Jun 2022
Determined that the facility did not follow proper eviction procedures when serving an eviction notice to a resident for nonpayment of rent. Found that staff improperly refused to accept the resident's portion of rent while accepting partial payments from the placement agency.
07 Apr 2022
07 Apr 2022
Found no evidence to support Allegation 1 that a fire started due to lack of supervision. Investigated Allegations 2 and 3 and found no evidence that staff failed to treat residents with dignity and respect or that a minor distributed medications.
07 Apr 2022
07 Apr 2022
Investigated and found that the fire caused by a resident smoking was not due to lack of supervision, that staff consistently treated residents with dignity and respect despite a past incident, and that a minor was not distributing medication to residents.
15 Oct 2021
15 Oct 2021
Found that SSA benefits continued to be sent to the home after the resident left because the payee was not changed, and checks were eventually returned to SSA. The available information did not support the SSA payments allegation.
15 Oct 2021
15 Oct 2021
Investigated whether payments were received for a resident no longer in care; findings showed SSA benefits continued to be sent to the facility despite the resident's departure, due to the ongoing designation of the facility as payee.
§ 87224(a)(2)
02 Sept 2021
02 Sept 2021
Investigated allegations that staff physically abused a resident and spoke to a resident inappropriately. Interviews at the home showed no one else was in the elevator, staff denied touching or saying anything inappropriate, and the resident denied bruising, with no evidence supporting the allegations.
02 Sept 2021
02 Sept 2021
Determined that the allegations of staff physically abusing or speaking inappropriately to a resident were unsubstantiated based on interviews and observations.
§ 87303(e)(3)
23 Aug 2021
23 Aug 2021
Found that residents smoked in their rooms, including a case where a resident was instructed not to smoke in the room and has since smoked only in designated areas. Found insufficient evidence to conclude that a resident developed a rash while in care.
23 Aug 2021
23 Aug 2021
Found that residents smoked in their rooms despite house rules prohibiting it, posing a health and safety concern, while the resident rash was from an unknown cause with no facility involvement.
15 Jul 2021
15 Jul 2021
Identified multiple safety and infection-control concerns during a one-year visit, including open trash cans, slow drainage and loose grab bars in several resident rooms, inconsistent water temperatures on two floors, and four locked storage areas storing toxins and cleaning supplies; a citation was issued.
18 Jul 2021
18 Jul 2021
Found no evidence of an unsafe environment for a resident; staff and resident interviews and a room check showed two residents living peacefully together. One resident was unable to concentrate during questioning, and later document review did not reveal pertinent information.
18 Jul 2021
18 Jul 2021
Investigated allegations that the facility did not provide a safe environment for residents; interviews, observations, and record reviews indicated no evidence of altercations or harm between residents.
15 Jul 2021
15 Jul 2021
Confirmed adherence to infection control protocols, safety measures, and proper storage practices, while noting minor issues such as slow drainage and loose grab bars in some resident rooms.
29 Mar 2021
29 Mar 2021
Found that one resident threatened and emotionally abused another, attempting to control them, based on interviews with staff and other residents and a review of records.
29 Mar 2021
29 Mar 2021
Determined that a client was emotionally and verbally abused by their roommate, who threatened to get them evicted and deported, with multiple witnesses confirming the conflict and record reviews indicating the roommate's problematic behavior toward others.
20 Nov 2020
20 Nov 2020
Investigated a claim that residents were not receiving stimulus checks and were told by staff that they wouldn’t receive them; interviews with sixteen residents and a review of documents found no evidence to verify the allegation.
20 Nov 2020
20 Nov 2020
Investigated whether residents were falsely told they would not receive stimulus checks; interviews and documentation indicated residents received their checks or deposits as expected, leading to no findings of wrongdoing.
21 May 2020
21 May 2020
Investigated allegations of mismanaging resident’s money and preventing resident from moving out, found insufficient evidence to support either claim.
§ 87468.1(a)(2)
27 Jan 2020
27 Jan 2020
Reviewed an incident where a resident left the facility and subsequently returned a few days later, with no health or safety hazards observed during the visit.
06 Dec 2019
06 Dec 2019
Reviewed, the investigation determined that the allegation regarding the resident not receiving timely SSI benefits and payments was unsubstantiated.
§ 87303(e)(4)
15 Nov 2019
15 Nov 2019
Reviewed evidence and interviews related to the incident where one resident was stabbed by another with a scissors, found no prior reports of conflict between them, and confirmed the incident occurred without ongoing hostility.
