Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
2.88·(17)
Overall rating
5
4
3
2
1
Care
2.0
Staff
2.4
Meals
2.4
Amenities
3.3
Value
1.0
Pros
Convenient location and easy parking
Engaged and friendly resident community
On-site skilled nursing and physical therapy
On-site nursing care availability
Regular activities and programs
Resident-run general store
Recent renovations and comfortable common areas
Friendly nursing staff
Fresh, on-site meal preparation
Clean housekeeping and facility maintenance
Dietitian-planned menu options
Cons
Inconsistent meal quality and temperature
Variability in staff responsiveness and conduct
Medication-administration and timing inconsistencies
Language-access and communication barriers
Allegations of staff theft and financial accountability gaps
Inadequate support for residents with complex medical needs
Cleanliness and odor concerns in some areas
Inconsistent family communication and update practices
Location and neighborhood safety concerns
High cost relative to perceived service level
Summary of reviews
Overall impression: Reviews for West Pico Terrace Assisted Living Center are mixed, with a cluster of positive operational strengths alongside a number of recurring concerns. Positive comments highlight the facility’s convenient location, accessible parking, an engaged resident population, and on-site clinical resources (skilled nursing and physical therapy). Many families and visitors described friendly nursing staff, active programming, recent renovations, and generally well-maintained housekeeping. These elements contribute to a sense that the community can provide a comfortable daily environment for many residents.
Care quality and clinical services: The presence of on-site skilled nursing and therapy services is a clear strength cited by multiple sources; some families reported comprehensive care and attentive clinical staff. At the same time, several reviewers raised concerns about inconsistent responsiveness to care needs — including delays in responding to call lights and medication timing issues — and questioned whether the facility can reliably meet high-acuity needs (for example, residents with complex medical regimens). One review referenced a police report and a serious allegation about inadequate care; this is an isolated but significant claim that prospective families should verify through facility records and regulatory sources.
Staff and communication: Accounts of staff conduct are polarized. Many reviewers described pleasant, kind, and helpful caregivers and nurses. Others described variability in tone and attentiveness, impatience, and limited English-language access when staff predominantly speak Spanish, which can create communication barriers for some families. Several reviews requested clearer, more frequent family updates and described administrative denial or lack of satisfactory responses when concerns were raised, indicating potential gaps in complaint resolution and family engagement processes.
Dining and activities: The facility is credited with fresh, on-site meal preparation and dietitian involvement in menu planning. However, there are repeated comments about bland, cold, or tasteless meals and inconsistent food quality and temperature. Activities appear to be a relative strength — reviewers mentioned multiple programs, daily activities, and resident-run initiatives such as a general store — which support social engagement for residents.
Facilities and environment: Reviewers note recent renovations and comfortable common areas, but some also described dated decor, musty odors in places, and uneven cleanliness or sanitation concerns in certain areas. Maintenance and housekeeping received positive mentions overall, but the environmental observations suggest variability between renovated and older sections of the building.
Management, safety, and accountability: Management practices drew mixed feedback. Positive experiences include responsiveness to dietary needs and routine services; negative themes include perceived lack of accountability (including a serious allegation of staff theft), inconsistent follow-through on family concerns, and worries about safety related to the facility’s neighborhood. Cost was also cited as a concern by some families when judged against perceived service levels.
Notable patterns and recommendations for prospective families: The reviews demonstrate a clear split: many families recommend the facility based on location, on-site clinical services, activities, and friendly caregivers, while others cite substantive operational issues affecting care reliability and communication. Prospective residents and their families should verify staffing ratios and turnover, observe meal service for consistency and temperature, confirm medication-administration protocols and timing, ask about language-access resources, review the facility’s incident and complaint logs, and check state inspection and licensing records. Given the presence of at least one serious allegation, confirm how the facility addresses incidents and whether corrective actions were implemented. Together, these steps can help families weigh the facility’s positive features against the operational concerns raised in several reviews.
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Location
West Pico Terrace Assisted Living Center is located at 6050 W Pico Blvd, Los Angeles, CA, 90035.
About West Pico Terrace Assisted Living Center
West Pico Terrace Assisted Living Center sits about 2.2 miles outside Beverly Hills, California, right in the Museum Row area, and it's connected to Terrace Skilled Nursing Healthcare Center, which means seniors can stay in the same building if they ever need skilled nursing care after a hospital visit or, sometimes, even move back and forth as needs change, which a lot of folks find handy, and with 136 beds, there's plenty of room for residents who want studios, private suites, semi-private or shared rooms, all of which are fully furnished and have kitchenettes, private bathrooms, air-conditioning, and either a patio or balcony, and pets are fine as long as there's just one per resident, which is nice if you've got a furry friend you'd miss otherwise.
The staff provides 24-hour supervision, daily assistance with things like bathing and dressing, medication management, transportation to appointments, incontinence care, and laundry and housekeeping, so residents don't have to worry much about chores or cleaning, and for those needing more help, there's access to nurses, physician services, podiatry, dialysis, and wound care, with therapists around for rehabilitation, so there's a lot covered if your health situation changes. Meals are all home-cooked with organic ingredients and served in a private dining room, and the facility's got a big fitness center, a game room, a media room, laundry rooms, a hair salon, a family lounge, and a pretty outdoor courtyard, along with covered parking for those who still drive.
West Pico Terrace Assisted Living Center makes room for fun and friendship too, with music and dance programs, movies, outdoor activities, educational classes, art therapy, and exercise programs, plus a library for those who like to read, and when family visits, they can use the guest accommodations. Residents who want to stay active get access to a fitness center, while others may just enjoy the bright, comfortable communal spaces or the landscaped gardens outside.
This center lets residents enjoy their independence while offering plenty of help whenever needed, whether it's just a little support or a lot more care, and folks can personalize their rooms with paint and decorations to feel more at home. The building is locked and has monitored gardens to make sure everyone stays safe, and all units have individual climate control, phone, internet, and cable TV. The staff speaks both English and Spanish, which helps everyone feel included, and they focus on creating a kind, supportive place where seniors and their families talk together about care decisions.
West Pico Terrace Assisted Living Center accepts adults 55 and over, and there's short-term respite care for those who need a break, as well as home care and memory care services for people living with Alzheimer's or other memory problems, and with a 5.5 out of 10 average rating and ranking 99th in its city, it stands as a very large, practical choice for those wanting help with daily life in an honest, straightforward environment.
People often ask...
West Pico Terrace Assisted Living Center offers competitive pricing, with rates starting at a cost of $3,500 per month.
West Pico Terrace Assisted Living Center offers assisted living.
There are 34 photos of West Pico Terrace Assisted Living Center on Mirador.
The full address for this community is 6050 W Pico Blvd, Los Angeles, CA 90035.
No, West Pico Terrace Assisted Living Center does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated the complaint and concluded there were no deficiencies.
06 Aug 2026Complaint
06 Aug 2026Complaint
Investigated the allegations and found no deficiencies.
30 Jul 2026Complaint
30 Jul 2026Complaint
Investigated the complaint and found no violations. Interviews and records did not establish a violation.
02 Jul 2026Complaint
02 Jul 2026Complaint
Investigated the bruising allegation and found insufficient evidence of staff neglect.
01 Jul 2026Inspection
01 Jul 2026Inspection
Identified a critical deficiency where toxic and disinfectant chemicals were accessible to residents, creating an immediate risk to safety.
Type ACCR87309(a)(1)Storage Space and Access
03 Jun 2026Complaint
03 Jun 2026Complaint
Investigated the allegation of inadequate supervision of a fall-risk resident and found that staff supervision failed, resulting in unwitnessed falls and injuries.
CCR 87468.11Personal Rights; Safe, Healthful, and Comfortable Accommodations
CCR 87468.1Personal Rights of Residents in All Facilities
04 May 2026Complaint
04 May 2026Complaint
Investigated a complaint alleging staff did not respond to call buttons and did not administer medications; the call button allegation was not supported by evidence, while medication administration showed issues.
Type B87465(a)(4)
22 Apr 2026Complaint
22 Apr 2026Complaint
Investigated and found that staff failed to adequately supervise a fall-risk resident, resulting in unwitnessed falls and injuries.
Type BCCR 87468.11Personal Rights of Residents in All Facilities
08 Apr 2026Complaint
08 Apr 2026Complaint
Investigated the allegation of a resident sustaining bruises from staff neglect and concluded there is insufficient evidence to support the claim.
18 Mar 2026Complaint
18 Mar 2026Complaint
Investigated the allegation that staff did not distribute residents' medications as prescribed; interviews indicated a pharmacy delivery delay led to some residents not receiving medications on time.
Type B87465(a)(4)
17 Mar 2026Complaint
17 Mar 2026Complaint
Investigated a complaint about staff not responding promptly to residents' call buttons and about medication administration. Found evidence to support the medication-related concern, while the call button allegation lacked corroboration.
Type B87465(a)(4)
16 Mar 2026Complaint
16 Mar 2026Complaint
Investigated the allegation and found no deficiencies.
10 Feb 2026Complaint
10 Feb 2026Complaint
Investigated the complaint and found no deficiencies cited. The findings indicated the allegations were unsubstantiated.
10 Feb 2026Complaint
10 Feb 2026Complaint
Found insufficient evidence to support the allegations that staff did not administer medications, did not prevent a resident from interrupting another resident's sleep, and did not follow a resident's care plan.
10 Feb 2026Complaint
10 Feb 2026Complaint
Investigated the allegation of improper supervision of a fall-risk resident and concluded there was insufficient evidence to prove or disprove it. No deficiencies cited.
20 Nov 2025Complaint
20 Nov 2025Complaint
Investigated the allegation that staff threatened a resident; interviews did not corroborate the claim, and no deficiencies were cited.
01 Oct 2025Complaint
01 Oct 2025Complaint
Investigated the allegation that water leaks in a resident's room closet went unrepaired for about three years. Observed no active leaks in the inspected rooms, and residents did not corroborate the condition.
25 Sept 2025Complaint
25 Sept 2025Complaint
Investigated allegations that staff mismanage residents' medications, interact inappropriately with residents, and fail to keep the environment pest-free. Interviews, MAR reviews, and observations were conducted.
28 Aug 2025Complaint
28 Aug 2025Complaint
Investigated allegations that staff did not safeguard a resident's personal belongings, that a resident was bitten, and that staff did not respond timely to alerts; found no evidence to prove the allegations.
07 Jul 2025Inspection
07 Jul 2025Inspection
Observed compliance with health and safety standards; no deficiencies or citations were issued.
21 May 2025Complaint
21 May 2025Complaint
Investigated a complaint alleging staff did not keep residents' personal information confidential and that the administrator was not responsive to residents' requests for communication; the findings concluded the allegations were unsubstantiated.
07 May 2025Complaint
07 May 2025Complaint
Investigated two allegations: that staff did not keep residents' personal information confidential, and that the administrator was not responsive to residents' requests for communication.
24 Apr 2025Inspection
24 Apr 2025Inspection
Conducted an unannounced case management follow-up on an unusual incident, reviewed resident and staff records, and interviewed staff and residents.
19 Dec 2024Complaint
19 Dec 2024Complaint
Investigated allegations that staff did not ensure residents were provided a safe environment. Interviews described a controlling relationship between two residents that limited staff access and communication with one resident, raising safety concerns.
Type B87468(b)(3)
10 Dec 2024Inspection
10 Dec 2024Inspection
Identified a deficiency indicating residents were not ensured safe, healthful, and comfortable accommodations and were not protected from punishment, humiliation, or abuse.
04 Sept 2024Complaint
04 Sept 2024Complaint
Investigated allegations that staff failed to administer medications and wrongfully evicted a resident; found there was not enough evidence to prove violations.
09 May 2024Inspection
09 May 2024Inspection
Found the premises clean, well-maintained, and equipped with functioning safety devices and proper infection control practices. No deficiencies were observed.
24 Apr 2024Complaint
24 Apr 2024Complaint
Investigated a complaint alleging staff relocated a resident without consent.
12 Apr 2024Complaint
12 Apr 2024Complaint
Identified bed bug activity in multiple rooms and missing evacuation chairs at stairwells, with inconsistent pest control treatment and evacuation drill practices.
Type B87303(a)
Type B159.695(f)(1)(f)
03 Apr 2024Complaint
03 Apr 2024Complaint
Investigated three allegations: lack of an administrator, improper admission procedures, and insufficient staffing. Evidence did not prove the violations.
Type B87405
21 Mar 2024Complaint
21 Mar 2024Complaint
Investigated a complaint with multiple allegations about resident care. Evidence did not establish that the alleged issues occurred.
21 Mar 2024Inspection
21 Mar 2024Inspection
Observed that a staff member was working without California clearance in Guardian and not associated with the site.
09 Feb 2024Complaint
09 Feb 2024Complaint
Identified three damaged doors and a garage gate that created safety concerns. Observed two residents reaching through the outside fence screening to open a door from the inside, aligning with the allegation that doors were in disrepair.
Type B87303(a)
06 Jan 2024Complaint
06 Jan 2024Complaint
Found delays in staff responding to residents' call buttons; allegations about inadequate food service and falsified documents were not supported.
Type B87468.2(a)(4)
Type B87468.2
06 Sept 2023Complaint
06 Sept 2023Complaint
Identified that a resident was not fed while in care. A new five-dollar tray service fee was introduced without an admissions agreement, and residents reportedly declined to pay.
Type B85060(a)(3)
25 Aug 2023Complaint
25 Aug 2023Complaint
Identified roaches in multiple rooms and common areas, with pest control records for March and May 2023 not found and roach issues persisting despite monthly sprays.
Type B87307(a)
18 Aug 2023Complaint
18 Aug 2023Complaint
Investigated six allegations of care concerns; interviews and records reviewed showed insufficient evidence to support the allegations.
02 Aug 2023Inspection
02 Aug 2023Inspection
Observed cooling restored in rooms that had been without air conditioning, with air blowing from vents and room temperatures at 75.4°F. A repair receipt dated 7/31/2023 supported the fix, and no deficiencies were observed.
26 Jul 2023Complaint
26 Jul 2023Complaint
Identified that the air conditioning in several resident rooms was not working, leaving indoor temperatures warm during the visit. Interviews supported that multiple units were inoperable for weeks.
Type B87303(a)
06 Jul 2023Complaint
06 Jul 2023Complaint
Investigated allegations that staff failed to safeguard a resident's personal belongings, failed to provide resident funds, and failed to assist in a timely manner; found no evidence to support the claims.
30 Jun 2023Inspection
30 Jun 2023Inspection
Identified an incident where a resident attempted suicide on 6/27/2023, and cited a deficiency for lacking a designated substitute to manage the operation when the administrator is not present.
Type B87405(a)
10 May 2023Complaint
10 May 2023Complaint
Investigated allegations that staff did not provide a refund and did not administer residents' medication in a timely manner. The investigation included interviews and review of relevant records.
04 May 2023Complaint
04 May 2023Complaint
Investigated two allegations regarding medication administration and administrator communication; found insufficient evidence to support either.
03 May 2023Complaint
03 May 2023Complaint
Investigated a complaint with multiple concerns about medication, hygiene, responsiveness, meals, and behavior; found insufficient evidence to prove the allegations.
03 May 2023Inspection
03 May 2023Inspection
Conducted orientation for pre-licensing component III and completed an exit interview.
07 Apr 2023Inspection
07 Apr 2023Inspection
Verified COMP II participation and understanding of licensing requirements. Confirmed that LIC 809 with copy of photo ID was obtained.
22 Mar 2023Complaint
22 Mar 2023Complaint
Investigated an allegation that a resident physically assaulted another resident; interviews and records described the incident.
Type B80072(a)(3)
21 Feb 2023Complaint
21 Feb 2023Complaint
Investigated specific allegations about medication handling and staff interactions. Interviews and observations found no evidence to support the allegations.
17 Feb 2023Inspection
17 Feb 2023Inspection
Identified incomplete personnel records for eight staff members during records review, with missing or incomplete required forms.
Type B87412(a)
09 Feb 2023Complaint
09 Feb 2023Complaint
Identified that a resident physically assaulted another resident, based on interviews and records.
20 Jan 2023Complaint
20 Jan 2023Complaint
Identified a roach infestation at the site, with residents and staff reporting roaches and pest control records indicating ongoing activity.
Type B87303(a)
20 Jan 2023Inspection
20 Jan 2023Inspection
Identified multiple health and safety deficiencies, including broken smoke detectors, unmounted fire extinguishers, mold in a bathroom, and non-working toilets. Also noted dirty carpets, clutter, missing chairs, lack of hand-washing posters, and missing non-skid mats.
Type A87355(c)(1)(c)
Type A87203
Type B87303(a)
Type B87303(e)(5)
Type B87307(a)(3)(B)
20 Jan 2023Complaint
20 Jan 2023Complaint
Identified maintenance issues, including non-working toilets with overflows, bed rails not operating, and dirty carpets.
Type B87303(a)
Type B87608(a)(3)
20 Jan 2023Complaint
20 Jan 2023Complaint
Investigated four allegations: illegal eviction, insufficient staff, discarding foods from residents' rooms, and lack of activities. Interviews indicated no evidence to support them.
20 Jan 2023Complaint
20 Jan 2023Complaint
Investigated four allegations about illegal drugs on premises, COVID-19 isolation, and residents’ dignity; found insufficient evidence to prove these alleged violations occurred.
20 Jan 2023Complaint
20 Jan 2023Complaint
Found staff met residents' dietary needs, including modified diets, and no resident lost a substantial amount of weight. Food service was adequate, toiletries were available (including emergency travel-size items for those who can't afford them), residents' money was handled through the P&I process, and medications were administered per physician orders.
20 Jan 2023Inspection
20 Jan 2023Inspection
Identified safety and facility deficiencies, including missing staff background clearances, broken smoke detectors, inoperable toilets, and dirty carpets.
18 Nov 2022Inspection
18 Nov 2022Inspection
Observed infection-control practices, PPE available, required postings, and six-foot distancing; four residents tested positive for Covid-19 that week.
02 Aug 2022Complaint
02 Aug 2022Complaint
Investigated a complaint that the site was not clean. Observed stained carpeting in high-traffic areas and other cleanliness concerns.
Type B87303(a)
22 Jul 2022Complaint
22 Jul 2022Complaint
Investigated the allegation that staff retaliated against a resident; most residents denied it, and the investigation did not find sufficient evidence to prove or disprove retaliation.
14 Jul 2022Complaint
14 Jul 2022Complaint
Investigated a complaint that a resident was not given a copy of the admissions agreement; found the admissions file did not include a current admissions agreement. Also reviewed whether a 30-day room-change notice was provided and belongings were safeguarded; those aspects were not supported by the evidence.
Type B87506(a)
Type B87506(b)
14 Jul 2022Complaint
14 Jul 2022Complaint
Identified roaches in a resident's room and observed disrepair, including a broken vent grate that could allow pests inside.
Type B80087(a)(1)
Type B80087(a)
09 Jun 2022Complaint
09 Jun 2022Complaint
Investigated a complaint that staff did not follow a doctor's orders for a resident's medication; interviews and records indicated the resident received a medication against instructions, leading to a rescheduled medical procedure and missed doses.
Type B87464(f)(1)(c)
09 Jun 2022Inspection
09 Jun 2022Inspection
Identified that an Unusual Incident Report for a June 1, 2022 medication incident was not submitted to the licensing agency. This omission posed a potential health risk to residents.
Type B87211(a)(4)(D)
Type B87211(a)(1)(D)
12 May 2022Complaint
12 May 2022Complaint
Investigated found that staff did not properly clean and sanitize surfaces and the outdoor gate was left open.
Type B87303(a)
12 May 2022Complaint
12 May 2022Complaint
Investigated allegation that staff did not meet residents' incontinence needs. Interviews indicated changing needs were met and residents did not report problems.
14 Apr 2022Complaint
14 Apr 2022Complaint
Investigated two allegations that residents' diapering and showering needs were not met; findings did not prove violations.
12 Apr 2022Complaint
12 Apr 2022Complaint
Investigated a complaint alleging failure to follow physician's orders and improper destruction of expired medications. Evidence from MAR reviews and interviews showed no conclusive proof of violations.
04 Apr 2022Complaint
04 Apr 2022Complaint
Investigated a complaint about a resident's vehicle being moved by another resident, with possible damage to the vehicles. The inquiry reviewed staff handling and notification related to the incident.
18 Oct 2021Complaint
18 Oct 2021Complaint
Investigated the allegation that a resident smoked inside the building where oxygen is in use.
Type A87468.1(a)(2)
18 Oct 2021Inspection
18 Oct 2021Inspection
Identified that three residents using oxygen did not have warning signs posted on their doors, and the administrator did not submit all incident reports to licensing.
Type B87405(d)
Type B87211(a)
13 Oct 2021Inspection
13 Oct 2021Inspection
Observed lack of routine symptom screening at entry for staff, residents, and visitors, posing health risks. Noted that the administration's phone went unanswered.
Type B87468.1(a)(2)
Type B87468(a)
12 Oct 2021Inspection
12 Oct 2021Inspection
Observed infection control measures in place and water temperatures on the 2nd floor below the recommended 105–120°F.
19 Aug 2021Complaint
19 Aug 2021Complaint
Observed that the elevators were down, creating an immediate health and safety risk for residents.
Type A87303(a)
05 Aug 2021Complaint
05 Aug 2021Complaint
Investigated allegation that staff neglect resulted in a resident developing pressure injuries and dehydration; determined the allegations had no basis.
29 Jul 2021Complaint
29 Jul 2021Complaint
Investigated allegations of short staffing, staff handling resident medications not qualified, and medications given to residents late.
20 Jul 2021Complaint
20 Jul 2021Complaint
Investigated allegations of disrepair due to nonfunctional elevators. Found one elevator inoperable for several hours and the other not working, creating safety concerns.
Type B87303(a)
09 Jun 2021Inspection
09 Jun 2021Inspection
Identified deficiencies related to administrator qualifications and duties, and general staffing coverage. Two elevators were out of service and not reported, and insulin administration occurred without a licensed nurse on site, with incident reporting not completed.
Type B87468.2(a)
Type B87211
Type B1569.269(a)(6)
07 Jun 2021Inspection
07 Jun 2021Inspection
Observed no reception area at the main entry for COVID-19 screening and no sign-in log for visitors or employees. Noted a temperature check point with records, hand sanitizer at the entry, and COVID-19 signs posted.
07 May 2021Complaint
07 May 2021Complaint
Investigated allegation that a resident's belongings were not safeguarded; interviews found no evidence of missing belongings.
07 May 2021Complaint
07 May 2021Complaint
Investigated three allegations about safety/sanitation, care needs, and safeguarding belongings; no violations were established.
24 Feb 2021Complaint
24 Feb 2021Complaint
Investigated three allegations about staff speaking inappropriately to a resident, residents' needs being met, and a wheelchair not fitting through a bathroom door. Interviews indicated no evidence to support the allegations.
19 Feb 2021Complaint
19 Feb 2021Complaint
Investigated two allegations about a resident's ability to adjust room temperature and about missing dentures; both were found unsubstantiated.
19 Feb 2021Complaint
19 Feb 2021Complaint
Investigated three allegations about the heater, room temperature, and food portions; findings showed no evidence of violations.
29 Jan 2021Complaint
29 Jan 2021Complaint
Investigated allegation that staff mismanaged a resident's medications on several occasions. Found insufficient evidence to determine whether this occurred.
17 Dec 2020Complaint
17 Dec 2020Complaint
Investigated an eviction allegation that a resident was evicted without a stated reason; the eviction notice did not indicate a reason.
Type B87224(a)
15 Dec 2020Complaint
15 Dec 2020Complaint
Investigated a complaint that a resident was illegally evicted; the eviction notice did not state a reason and was served personally to the resident despite a Power of Attorney.
20 Oct 2020Complaint
20 Oct 2020Complaint
Confirmed insufficient evidence for Allegation #1 regarding room temperature. Substantiated violation for Allegation #3 concerning transportation services. Residents stated room temperatures were comfortable. Administration provided a copy of the Admission Agreement.
Type B87507(f)
30 Sept 2020Complaint
30 Sept 2020Complaint
Investigated an allegation that staff yelled at a resident; found not enough evidence to prove if the incident occurred or not.
17 Sept 2020Complaint
17 Sept 2020Complaint
Investigated several complaints including untimely assistance to residents, unmet toileting needs, and alleged sewage damage, but found insufficient evidence to confirm any violations.
09 Sept 2020Complaint
09 Sept 2020Complaint
Confirmed that staff dispensed medication appropriately and did not yell at residents, but failed to meet the needs of one resident.
07 Aug 2020Complaint
07 Aug 2020Complaint
Investigated an allegation of a resident involved in an altercation with another resident; determined that there was insufficient evidence to confirm the claim.
19 May 2020Complaint
19 May 2020Complaint
Confirmed lack of supervision resulting in resident's engaging in physical altercation.
14 May 2020Complaint
14 May 2020Complaint
Confirmed residents were not being showered as agreed upon in their admission agreements.
Type B87468.1(a)(2)
20 Apr 2020Complaint
20 Apr 2020Complaint
Found no evidence to support allegations of staff threatening to evict or abandon residents, being hostile, refusing to store belongings, or responsible for missing resident items.
15 Jan 2020Complaint
15 Jan 2020Complaint
Reviewed allegations regarding medication administration errors and smoking violations at a facility; medication errors confirmed, while smoking violations found unproven.
Type A87465(a)(5)
Type B87465(h)(6)
20 Dec 2019Complaint
20 Dec 2019Complaint
Found that staff were not assisting residents with bathing/showering as required and determined insufficient evidence to support allegations of retaliation against residents.
Type B87456.1
15 Nov 2019Inspection
15 Nov 2019Inspection
Reviewed annual visit found deficiencies in staff files but overall facility in compliance with required standards for resident living conditions and safety measures.
Type B87412(a)(11)
Type B87411(d)
Type B1569.625(b)(2)
Type B1569.625(d)(1)
30 May 2019Complaint
30 May 2019Complaint
Investigated the allegation that staff failed to meet residents' needs due to low staffing levels; found insufficient evidence to support claims of neglect or inadequate care, with both staff and residents confirming clean linens and adequate service.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of West Pico Terrace Assisted Living Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact West Pico Terrace Assisted Living Center directly. There is no cost for this service. We are compensated by the community you select.
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