The Watermark at Beverly Hills

    220 N Clark Dr, Beverly Hills, CA 90211
    • Independent Living
    • Assisted Living

    Seamless move-in, welcoming staff, excellent

    I toured Watermark at Beverly Hills and moved my mom in - the transition was easy and the team made us feel genuinely welcome. Staff from Executive Director Jim to Benny and Chef TJ are warm, attentive and professional; rooms are spacious and spotless, the grounds and rooftop views are lovely, and dining is outstanding (perfectly cooked salmon, fresh ingredients). Activities are varied and engaging, creating a real sense of community and belonging. I'm very happy with the care and would recommend it.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.88·(326)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.6
    • Staff

      4.7
    • Meals

      4.8
    • Amenities

      4.8
    • Value

      1.8

    Pros

    • Warm, attentive staff
    • Compassionate caregiving and 24-hour support
    • Highly regarded culinary program and chef-driven dining
    • Diverse, well-presented menus and meal service
    • Robust, creative events and themed programming
    • Engaging activities and regular outings/field trips
    • Dedicated activities leadership
    • Well-maintained, spotless common areas and grounds
    • Luxurious amenities including rooftop lounge and salon
    • Spacious, well-appointed apartments
    • Strong sense of community and resident engagement
    • Boutique, hotel-like atmosphere in a prime Beverly Hills location
    • Pet-friendly environment

    Cons

    • High staff turnover and leadership instability
    • Inconsistent caregiver responsiveness and supervision
    • Gaps in move-in coordination and care transition processes
    • Scheduling and transportation reliability issues
    • Variable customer-service responsiveness and communication
    • Billing and pricing transparency concerns
    • Activity programming that can skew toward clinical/seminar content
    • Perceived value concerns relative to price

    Summary of reviews

    Overall impression: The Watermark at Beverly Hills receives substantial praise for its hospitality-oriented residential model. Reviewers consistently highlight a warm, welcoming culture, hotel-like finishes, and a strong communal atmosphere. Dining and events are frequent focal points of positive feedback: the on‑site culinary program is described as chef-driven, with well-presented, varied menus and a high level of food quality and service. The community markets itself as boutique and upscale, with amenities such as a rooftop lounge, salon, landscaped grounds, and spacious apartment finishes that reinforce that positioning.

    Care and staffing: Many comments emphasize compassionate, attentive caregivers and round-the-clock support. Front-desk, wellness, and activities teams are frequently singled out for professionalism and warmth; specific staff and leaders receive repeated individual praise. At the same time, a recurring operational pattern is higher-than-desired staff turnover and periodic leadership changes. That instability appears to correlate with intermittent service lapses: reviewers describe occasions of delayed responsiveness, supervision gaps in common areas, and initial move-in coordination issues. Some families also noted that management has taken steps to address concerns when leadership changes occur.

    Dining and activities: Dining is a standout area — reviewers note high culinary standards, fresh ingredients, and varied menus that residents enjoy. Events programming is active and creative (themed parties, cultural excursions, rooftop tastings, fitness classes). Activities leadership is repeatedly praised by name for programming and resident engagement. A minority of comments indicate the activity mix can sometimes lean toward educational or medical seminars; prospective residents with specific recreational preferences should review current monthly calendars to ensure alignment with their interests.

    Facilities and operations: The physical plant earns strong marks for cleanliness, maintenance, and aesthetic presentation. Apartments, common rooms, and grounds are described as well-kept and luxurious. Operational pain points occur at the intersections of scheduling, transportation, and billing: reviewers cite single-driver or limited transport availability, occasional scheduling conflicts, and concerns about deposit/fee transparency. Communication quality varies — while many families describe prompt, helpful interactions, others experienced delays in callbacks or inconsistent follow-through.

    Management patterns and advice for prospects: There is a mixed picture regarding management consistency. While individual leaders and teams attract high praise, periodic leadership turnover and some perceptions of revenue-driven decisions have contributed to concerns about continuity of care and billing transparency. For prospective residents and families, it is advisable to confirm current leadership and staffing levels, review the community’s transportation and scheduling protocols, and obtain clear written explanations of deposits, fees, and refund policies. Touring during an activity or meal service can help validate the dining, programming, and supervision standards that matter most to the household.

    Bottom line: The Watermark at Beverly Hills is characterized by strong hospitality, notable culinary and events programming, and well‑maintained, upscale facilities that foster a genuine sense of community. Those strengths are tempered by operational issues tied to staffing stability, scheduling/transportation reliability, and occasional communication or billing inconsistencies; these are important due‑diligence items for prospective residents and families to confirm during visits and contract review.

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    Location

    Map showing location of The Watermark at Beverly Hills

    The Watermark at Beverly Hills is located at 220 N Clark Dr, Beverly Hills, CA, 90211.

    About The Watermark at Beverly Hills

    The Watermark at Beverly Hills sits on a tree-lined street with nice landscaping, offering several types of senior care including independent living, assisted living, memory care for people with dementia, and skilled nursing within the same community, and folks can expect both long-term and short-term stay options depending on what they need. The units are apartments with private bathrooms, private patios or balconies, kitchenettes, and are wired for phone and cable, and they come in over 14 different floor plans, including studios, deluxe studios, one-bedroom, and master suite layouts, and the ceilings are quite high, which makes the space feel big, and residents can bring their pets too. Trained staff is available around the clock, helping with daily needs, getting folks to appointments, and keeping up with maintenance, and the place has covered parking, resident lounge areas, a movie theater, housekeeping services, and technology like Wi-Fi, computer access, and programs such as Accushield and LifeLoop, so residents can keep in touch and stay busy. The Watermark at Beverly Hills has restaurant-style dining with three chef-prepared meals and snacks daily, and there's a full, formal dining room, plus a fitness center, a beauty salon and barber services, a game room, and plenty of social outings along with scheduled transportation for shopping, activities, and doctor visits, and the community offers an adult day care program and home health or care services that include in-home medical care, house calls, telephone doctor appointments, and treatments for different health needs. Specialty care covers illness management, allergies, injury care, pain management, eye care, and therapy, so if someone's health changes, they can usually get what they need right on site, and there are signature programs such as Gourmet Bites Cuisine, 360Well, Medical Concierge, Watermark University, Resident Ambassadors, and memory support programs including Prema Memory Support. There's also Watermark at Home and My Watermark Experience, plus special programs like Extraordinary Outings, EngageVR, and partnerships like SAGE, which means people have lots to do and many activities to choose from, including cultural events, fitness, and interactive experiences. Apartment renovations happen from time to time, and there are photos and floor plans available to look at before choosing a space, and this senior living community fits people who want different levels of care in one location and like having access to both medical services and social programs while living in Beverly Hills.

    About Watermark Retirement

    The Watermark at Beverly Hills is managed by Watermark Retirement.

    Watermark Retirement Communities is a premier senior living operator managing over 70 communities across 21 states with approximately 5,800 associates, ranked as the nation's 9th-leading senior housing operator by the American Seniors Housing Association. Founded in 1985 by David Freshwater and David Barnes as The Fountains in Tucson, Arizona, the company pioneered wellness-based senior living in collaboration with the University of Arizona Center on Aging before rebranding as Watermark in 2006. Headquartered in Tucson, Watermark became a wholly-owned subsidiary of Singapore-based Keppel Corporation in March 2024, following Keppel's initial 50% acquisition in 2019, with Paul Boethel succeeding the founders as CEO while Freshwater continues as Chairman Emeritus.

    The company's signature Watermark University is an award-winning intergenerational learning program where residents, associates, family members, and local experts—including museum curators, university professors, and world-renowned doctors—teach dozens of classes ranging from watercolor painting and ballroom dancing to language learning and sculpture workshops. Named among Fortune's Top 25 Best Workplaces for Aging Services™ by the Great Place to Work® Institute, Watermark provides comprehensive training through programs like GO (General Orientation) Ripples, Leadership by Design workshops, and specialized sales systems focused on understanding buyer motivations and customer service excellence.

    Watermark's innovative Prema Memory Support℠ program features Naya caregivers—named after the Sanskrit word for "guide" or "person of wisdom"—who are Certified Dementia Practitioners trained through the National Council of Certified Dementia Practitioners. The Thrive Memory Care experience includes secure courtyards, multi-sensory environments with fresh flowers, music therapy, and sensory gardens. Their groundbreaking Thrive Dining (Gourmet Bites) program transforms nutritious meals into attractive, bite-sized portions that residents can enjoy independently without utensils. The Dementia Awareness Experience uses virtual simulations including impairment gloves and vision-loss glasses to help associates develop deeper empathy and understanding.

    The company leads the industry in technology innovation with EngageVR, a virtual reality program using Oculus Quest headsets that enables residents to travel virtually to the pyramids of Egypt, swim with whales, or reconnect with veterans from their battalions in virtual living rooms. The 360Well wellness program integrates four key circles—mind, body, spirit, and community—to promote holistic health and independence. Through partnerships with the University of Arizona's Evelyn F. McKnight Brain Institute and Curana Health for value-based care delivery in Florida, Texas, and Pennsylvania, Watermark continues advancing senior care research and innovation.

    Following a "shrinking to grow" strategy under new leadership, Watermark focuses on operating premium communities while maintaining its founding philosophy that they are "a wellness company that happens to provide housing and services for seniors," committed to creating experiences where residents truly feel at home with purpose, possibility, and joy.

    People often ask...

    The Watermark at Beverly Hills offers competitive pricing, with rates starting at a cost of $8,500 per month.

    The Watermark at Beverly Hills offers independent living and assisted living.

    There are 63 photos of The Watermark at Beverly Hills on Mirador.

    The full address for this community is 220 N Clark Dr, Beverly Hills, CA 90211.

    No, The Watermark at Beverly Hills does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number198320630
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity75 residents
    Licensee220 N CLARK DRIVE OPCO LLC;OAKMONT MNGMNT GRP LLC.
    EffectiveApril 22nd, 2026
    View the official license record

    Inspection Reports

    16

    Reports

    1

    Type A Citations

    4

    Type B Citations

    9

    Complaints

    7

    Years

    06 May 2026Complaint
    Investigated the allegation that utensils used for eating and drinking were not cleaned and sanitized after each use; observed proper dishwashing procedures and found no evidence to support the claim.
    22 Apr 2026Inspection
    Identified that the applicant and administrator demonstrated understanding of licensing requirements during COMP II.
    21 Apr 2026Inspection
    Observed no corrections needed during a pre-licensing visit for change of ownership.
    22 Nov 2025Inspection
    Identified two staff not associated in Guardian and four staff without TB tests on file.
    • Type A87355(e)(3)
    • Type B87411(f)
    20 Aug 2025Complaint
    Investigated concerns about food service, cleanliness, and pest control. Interviews and observations indicated no evidence supporting the concerns.
    17 Apr 2025Complaint
    Investigated three specific allegations: a resident developing a stage 3 pressure injury; staff not following doctors' medication orders; and operating beyond the scope of the license. All were found unsubstantiated.
    20 Nov 2024Inspection
    Found that staff took more than 10 minutes to clear an alarm signal, creating a potential health, safety or personal rights risk to residents.
    • Type B87411(a)
    16 Nov 2023Inspection
    Observed overall safety and care standards were met; no deficiencies cited and one advisory note issued.
    06 Dec 2022Complaint
    Investigated the allegation of disrepair due to a leaking pipe; found that a flood occurred but did not render the building in disrepair. Investigated the allegation that residents were not being provided meals on time; found meals were delivered regularly.
    14 Nov 2022Complaint
    Investigated allegations that staff provided inadequate food service, limited resident activities, gym equipment in disrepair, and cleanliness issues; found no preponderance of evidence to support the allegations.
    10 Sept 2022Inspection
    Identified that personnel records were not available for review, posing a potential health and safety risk; 47 residents were in care.
    • Type B87412(f)
    13 Aug 2022Inspection
    Observed infection control measures and general conditions; a follow-up visit was planned due to time constraints.
    06 Jan 2022Complaint
    Investigated an allegation that HVAC systems were in disrepair; findings showed ongoing issues with heating in some units and resident reports of cold rooms.
    • Type B87303(a)
    20 Oct 2021Complaint
    Investigated allegations that medication administration was lacking due to staff shortages, phone lines were unanswered, disrepair existed, staff spoke inappropriately about a resident, and COVID protocols were not followed. Evidence did not establish violations.
    15 May 2020Complaint
    Investigated allegation of personal property not safeguarded; evidence inconclusive.
    26 Dec 2019Complaint
    Confirmed an allegation about a broken elevator in the facility.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Watermark at Beverly Hills. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Watermark at Beverly Hills directly. There is no cost for this service. We are compensated by the community you select.

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