Overall sentiment in the reviews is highly polarized, with a substantial cluster of positive first-hand experiences coexisting alongside serious, recurring negative allegations. On the positive side, many reviewers praise the facility's rehabilitation services, attentive medical staff, cleanliness, and practical supports such as transportation and insurance handling by the business office. Several long-term residents and family members describe a family-like atmosphere, friendly CNAs, timely medications and meals, and a remodeled, well-maintained building with patio access. For these reviewers, Maywood Healthcare & Wellness provided effective rehabilitative care and a comfortable environment for recovery and daily living.
Counterbalancing those positive notes are multiple, detailed complaints that raise significant concerns about resident safety, staff conduct, and management practices. Repeated reports describe loss or theft of personal belongings — specifically dentures, glasses, hearing aids, clothing, and even an iPhone — paired with alleged lack of accountability. More serious allegations include abusive behavior toward residents, medication changes without consent, false assault accusations against residents, and at least one review claiming neglect contributed to a death. Several reviewers reported unprofessional or impaired behavior among staff (including an alleged smell of marijuana at the front desk), racist language and discrimination, harassment and derogatory slurs, and frontline staff described as rude or abusive.
Patterns in administrative and systemic complaints also emerge from the reviews. Some reviewers allege inconsistent management hours, deceptive administrative actions, overcharging of Medi-Cal, and an overall sense that profit motives affect care quality. Multiple reviewers noted they filed complaints with state authorities, and at least one reviewer reported that the Ombudsman was not helpful. These criticisms suggest recurring dissatisfaction with how concerns are handled at the managerial and regulatory interface, not just isolated frontline incidents.
On facility operations and daily living, the balance is mixed: several people explicitly praise cleanliness, timely food and meds, and good rehabilitation outcomes, while others report facility odors, insufficient supplies for patients (reports of no towels and the use of pillowcases for cleaning), and general neglect. Dining is generally described positively by multiple reviewers ("food is pretty good," snacks available), but these statements coexist with reports of poor care practices elsewhere in the facility. Transportation services and insurance assistance are notable operational strengths cited by satisfied family members.
In summary, the reviews portray a facility with clear strengths — effective rehab, some compassionate and attentive staff, clean and remodeled spaces, and useful logistical supports — but also recurring, serious allegations that cannot be ignored: theft or loss of belongings, abusive and unprofessional staff behavior, possible impairment at work, discrimination, medication and safety concerns, and administrative failures including billing and poor complaint resolution. The overall picture is one of strong positive experiences for some residents and families and severe negative experiences for others. Prospective residents and families should weigh both types of accounts carefully, seek direct answers from the facility about the specific concerns raised here (security of personal items, staff training and supervision, medication protocols, complaint resolution, and billing practices), and consider reviewing state inspection records and complaint histories to corroborate the serious allegations described in multiple reviews.
