I toured this community and was very impressed: professional, friendly caregivers who knew residents by name, a gracious hotel-like atmosphere with beautiful mountain views, a well-kept heated pool/spa and movie theater, and chef-prepared, restaurant-quality meals with anytime dining. Rooms and common areas were clean and welcoming, staff were attentive and informative, and the lively activities and pet-friendly vibe made it feel like a warm, resort-style place I'd happily recommend.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Accept incoming residents on hospice
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes care
Hospice waiver
Medication management
Mental wellness program
Respite program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Same day assessments
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Spa
Telephone
Wifi
Memory care community services
Care with behavioral issues
Dementia waiver
Mild cognitive impairment
Parkinson's care
Specialized memory care programming
Transportation
Community operated transportation
Located close to restaurants
Located close to shopping centers
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Cafe
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor patio
Outdoor space
Pet friendly
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Swimming pool
Activities
Community-sponsored activities
Continuing learning programs
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.70·(67)
Overall rating
5
4
3
2
1
Care
3.8
Staff
3.7
Meals
3.9
Amenities
3.8
Value
2.1
Pros
Compassionate, attentive caregiving
Restaurant-style dining with varied menu and anytime dining
Well-maintained grounds with pool, spa, and mountain views
On-site amenities including movie theater, salon, and communal spaces
Memory-care unit and multiple levels of care
Housekeeping and laundry services included
Pet-friendly policies with designated walking areas
Convenient location near hospital, pharmacies, and shopping
Hotel-like ambiance and well-appointed common areas
Engaged activities program and social opportunities
Strong COVID-19 protocols and regular testing
Accessible parking and long-standing local presence
Cons
Inconsistent staff responsiveness and family communication
Staffing shortages and uneven staff competence
Medication-administration and clinical coordination gaps
Variable food quality and menu repetition
Inconsistent housekeeping and sanitation practices
Small room footprints and limited private-space options
Management communication and operational transparency issues
Aging building areas in need of renovation and improved lighting
Limited outdoor and activity space for some units
Dementia-specific training and care processes
Allegations of financial mishandling and problematic personnel actions
Summary of reviews
Windsor Court receives frequent praise for its hospitality-style environment: many reviewers describe a hotel-like ambiance, well-appointed common areas, attentive dining service, and attractive grounds with a heated pool, spa and mountain views. The community offers multiple levels of care, an on-site memory-care unit, and a range of amenities (movie theater, salon, communal dining, and activity spaces). Families also highlight convenient access to local medical services and retail amenities, included housekeeping and laundry, and pet-friendly policies.
Care and staff performance are the most commonly praised aspects. Numerous comments emphasize compassionate, personable caregivers, individualized attention, and staff engagement with residents and families. The memory-care program and long-standing local presence are seen as strengths by many. That said, reviews also reveal patterns of concern about responsiveness, especially during off hours, and uneven competence across staff. These operational patterns manifest as delays in attending to residents, variable follow-through on clinical tasks, and instances where medication administration or clinical coordination did not meet expectations.
Dining is a clear selling point for many residents: restaurant-style meal service, chef-prepared options, and an anytime dining model are repeatedly noted. At the same time, some families describe inconsistency in quality and menu repetition over time; prospective residents who prioritize cuisine may want to sample the food and review menu cycles.
Activities and social programming are generally well-regarded. The community offers regular activities, outings, and on-site entertainment; reviewers frequently mention lively social opportunities and visible staff participation in programs. Pandemic-era restrictions affected access to some entertainment and visitation for a period, which some reviewers referenced as limiting activity availability.
Facility condition is mixed. Common areas, landscaping, and several apartments are described as clean, freshly painted, and tastefully appointed. Conversely, other comments point to older building sections, smaller studio footprints, limited private-space options, and areas that would benefit from renovation or improved lighting. Pet owners and those seeking outdoor walking areas will find positive features, while residents who require larger private spaces may find options limited.
Management and operations show variability. Positive notes include helpful tours, administrator involvement in programming, and efficient routine services. However, recurring concerns include uneven communication with families, long response times, paperwork and coordination issues, and instability tied to staffing changes or ownership transitions. There are also isolated but serious allegations involving financial controls and personnel actions; these are not framed as universal but suggest the value of confirming administrative practices during a tour.
Overall, Windsor Court appears to offer a strong hospitality-oriented senior living experience with notable strengths in caregiving warmth, amenities, and dining. At the same time, prospective residents and families should assess operational reliability for clinical needs: verify staffing ratios, medication-administration protocols, dementia-care training, incident reporting procedures, sanitation standards, and recent ownership or management changes. An in-person visit that includes a meal, a tour of both renovated and older units, and direct conversations about clinical policies will help determine whether the facility’s strengths align with a family's priorities and care needs.
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Location
Windsor Court Assisted Living is located at 201 S Sunrise Way, Palm Springs, CA, 92262.
About Windsor Court Assisted Living
Windsor Court Assisted Living & Memory Care sits on well-kept grounds with shaded areas, mature trees, and mountain views, giving the place a calm feeling, and the smaller size makes the whole place feel more like an intimate community setting than a big institution, so folks know each other by name and the staff, known to be friendly and kind, are always around to help. The facility provides both assisted living and memory care, including a specialized unit called Memory Care for those with Alzheimer's or dementia, and staff receive special training for memory support with personal care plans and activities that keep minds active. Private rooms work like homelike retreats and come with things like AC/heater, phone jacks, cable with 24 channels, and safety features such as handicap hardware and emergency call systems in every bedroom, which gives peace of mind to residents and families.
There's a mix of services that cover assisted living, memory care, independent living, skilled nursing, respite care for short recovery needs, day care, and even hospice, so if someone needs help with daily activities like medication, meals, or getting around, or requires more intensive nursing oversight, the care's tailored for what suits each person best, meaning folks can age in place without moving. Windsor Court feels more like a small hotel than a care home, with modern decor, a theater/chapel for movies or worship, diner-style eating spaces with a full restaurant-style dining menu, plus snacks available any time, and chef-prepared meals, which even include kosher-style choices and heart-healthy options. The living areas are spread out, so there are plenty of spots to sit, stroll, or socialize-inside and outside-with a game room, movie room, living room areas, a beauty parlor, barbershop, day spa, and arts and crafts center, along with outdoor patios, gardens, a swimming pool with a pool lift for aqua therapy, walking paths, and an enclosed courtyard.
Residents can join a schedule packed with social, educational, and entertaining activities, whether in common rooms, outdoors, or at the café/bistro, so friendships form naturally and folks stay engaged. Transportation is available, sometimes complimentary and sometimes at cost, with a van service and easy access to buslines and parking, making it practical for appointments or outings. The care team helps with things like laundry, housekeeping, and meal services, including guest meals for visitors, and every effort's made to promote dignity and independence at every stage. Windsor Court stays connected with the wider community as a member of the Palm Springs Chamber of Commerce, operates as part of Windsor Care, and keeps more details on their website, but what stands out most is the well-tended property, mountain views, and a clear focus on providing different levels of support, comfort, and safety under one roof.
People often ask...
Windsor Court Assisted Living offers competitive pricing, with rates starting at a cost of $3,500 per month.
Windsor Court Assisted Living offers independent living, assisted living, and memory care.
There are 26 photos of Windsor Court Assisted Living on Mirador.
Yes, Windsor Court Assisted Living allows residents to age in place and adjust their level of care as needed.
The full address for this community is 201 S Sunrise Way, Palm Springs, CA 92262.
No, Windsor Court Assisted Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated a complaint and found that the transportation vehicle used for residents did not have a working air conditioner for over 30 days, creating safety risks; a repair was completed afterward.
Type BCCR 873121Motor Vehicles Used in Transporting Residents
29 May 2026Complaint
29 May 2026Complaint
Investigated the complaint and found no deficiencies.
29 May 2026Complaint
29 May 2026Complaint
Investigated staffing and bathing assistance allegations and found them unsubstantiated.
27 Apr 2026Complaint
27 Apr 2026Complaint
Investigated allegation that kitchen staff vaped during working hours; interviews did not corroborate the incident.
29 Mar 2026Complaint
29 Mar 2026Complaint
Investigated three allegations regarding elevator maintenance, response to call buttons, and medication dispensing. Found insufficient evidence to support the claims.
05 Mar 2026Inspection
05 Mar 2026Inspection
Found adequate staff supervision, secure medications, and compliant emergency and disaster planning; no deficiencies were cited.
18 Feb 2026Complaint
18 Feb 2026Complaint
Investigated four allegations related to care level, medications, dignity, and COVID-19 protocol. Findings did not corroborate the allegations.
18 Feb 2026Complaint
18 Feb 2026Complaint
Investigated a complaint alleging medication not administered, meals not provided, showering not provided, and personal belongings not safeguarded. Record review and interviews found no evidence to support these allegations.
01 Feb 2026Complaint
01 Feb 2026Complaint
Investigated allegations that residents needing higher care were retained, food was not prepared safely, and the site was in disrepair; no evidence supported these claims.
01 Feb 2026Complaint
01 Feb 2026Complaint
Investigated two privacy-related allegations that staff did not provide privacy and photographed a resident without consent; interviews and records did not establish these claims.
18 Jan 2026Complaint
18 Jan 2026Complaint
Investigated allegations that a resident was physically abused by another resident and that insufficient supervision led to an injury; findings from interviews and records did not establish the claims.
17 Jan 2026Complaint
17 Jan 2026Complaint
Investigated allegations that a resident was illegally evicted, that rent refunds were not issued, and that discharge paperwork was not provided.
16 Dec 2025Complaint
16 Dec 2025Complaint
Investigated a transportation-related allegation; the claim did not have sufficient evidence to prove a violation.
20 Nov 2025Complaint
20 Nov 2025Complaint
Investigated a complaint alleging that staff did not assist a resident in a timely manner, left a resident unattended in the bathroom, and failed to safeguard personal belongings. Evidence did not establish a preponderance of evidence to support these allegations.
03 Nov 2025Complaint
03 Nov 2025Complaint
Investigated a complaint alleging problems with hygiene, safeguarding residents' personal property, catheter care, physician changes, and medication dispensing; interviews and records showed insufficient evidence to support the allegations.
19 Sept 2025Complaint
19 Sept 2025Complaint
Investigated allegations found that a resident received an eviction notice without licensing approval. Staff reported medication issues to the resident's authorized representative, and care plan documents were sent and acknowledged upon request.
18 Sept 2025Inspection
18 Sept 2025Inspection
Identified a violation of eviction procedures when an eviction notice was sent to the resident's responsible person without prior written approval.
Type B87224(b)
10 Aug 2025Complaint
10 Aug 2025Complaint
Investigated an allegation that staff took a resident's medication without permission and that medication refills were not ordered on time; interviews and MAR/physician documentation indicated medications were administered as prescribed with resident agreement.
10 Aug 2025Complaint
10 Aug 2025Complaint
Investigated the allegation that staff were not providing adequate meal service to residents and found no evidence to support it. Observations indicated meals were prepared daily from fresh food and most residents did not report illness after meals.
10 Aug 2025Complaint
10 Aug 2025Complaint
Investigated two complaints about pests in resident rooms and how staff treated residents; evidence did not corroborate the allegations.
10 Aug 2025Complaint
10 Aug 2025Complaint
Investigated the allegation that a resident was not adequately hydrated; water and ice were accessible 24/7 and staff assisted residents with hydration.
29 Jun 2025Complaint
29 Jun 2025Complaint
Investigated an allegation that a resident was abandoned due to staff neglect. Evidence showed a staff member left the resident in a non-working wheelchair without assistance.
Type B87468.1(a)(3)
29 Jun 2025Complaint
29 Jun 2025Complaint
Identified that a staff member recorded residents having intercourse without their consent and shared the recording with staff. Interviews and records indicated this violated residents' dignity and rights.
Type B87468.1(a)(1)(3)
29 Jun 2025Complaint
29 Jun 2025Complaint
Identified two allegations about a missing resident and unmet resident needs; findings did not establish violations.
27 Jun 2025Complaint
27 Jun 2025Complaint
Observed no vermin during the visit and pest control records showed regular service. Most residents reported no vermin.
27 Jun 2025Complaint
27 Jun 2025Complaint
Investigated an allegation that staff did not provide proper accommodations to residents; concluded there was insufficient evidence to prove the allegation.
02 May 2025Complaint
02 May 2025Complaint
Identified that residents did not receive the required 60 days' prior written notice of a rent increase.
Type B1569.655(a)
21 Mar 2025Complaint
21 Mar 2025Complaint
Investigated an allegation that staff did not ensure it was free of pests; inspections, records review, and interviews found no evidence of a pest problem.
21 Mar 2025Inspection
21 Mar 2025Inspection
Observed adequate staff to supervise residents, and reviewed staff and resident records. Medications were secured and properly documented; disaster and fire safety plans and drills met department requirements; and the physical environment was clean, with safety measures in place.
23 Jan 2025Complaint
23 Jan 2025Complaint
Investigated allegations that a resident's bathroom leaked, mildew was present, and staff made inappropriate comments; findings indicated there was not enough evidence to prove or disprove the events.
23 Jan 2025Complaint
23 Jan 2025Complaint
Investigated two allegations of odor in a resident's room and a sink in disrepair; findings did not confirm either.
07 Aug 2024Complaint
07 Aug 2024Complaint
Investigated four allegations related to staffing, response to resident calls, medication practices, and food service.
02 Aug 2024Complaint
02 Aug 2024Complaint
Investigated two allegations about grooming needs and call button responses. Observations and interviews found no evidence to support these concerns.
02 Aug 2024Complaint
02 Aug 2024Complaint
Investigated the allegation that staff over-medicated a resident. Records and interviews did not prove that the medication belonged to the resident or that over-medication occurred.
30 May 2024Complaint
30 May 2024Complaint
Investigated an allegation that staff failed to prevent a resident from engaging in a physical altercation and found no evidence to support it.
24 May 2024Complaint
24 May 2024Complaint
Concluded that the allegations of an uncomfortable environment, insufficient staffing, and residents not receiving activities were unfounded.
29 Apr 2024Complaint
29 Apr 2024Complaint
Investigated the allegation that staff spoke inappropriately to a resident. The findings were unsubstantiated.
22 Mar 2024Complaint
22 Mar 2024Complaint
Found the admissions agreement issue, medication administration per physician orders, and overcharging allegations unfounded.
15 Mar 2024Inspection
15 Mar 2024Inspection
Observed clean and well-maintained premises with adequate safety features and emergency supplies; no deficiencies identified.
11 Jan 2024Complaint
11 Jan 2024Complaint
Investigated the allegation that neglect and lack of supervision led to a resident-on-resident altercation. Found the incident resulted from one resident entering another's room, with staff responding promptly and no evidence of neglect or supervision failure.
10 Jan 2024Inspection
10 Jan 2024Inspection
Investigated a complaint alleging TB tests were not regularly asked and checked. Found one staff member lacked a TB test result on file, while four of five reviewed had results.
Type B1796.45(a)
10 Jan 2024Complaint
10 Jan 2024Complaint
Found that the allegation of not administering medication in a timely manner was unfounded. Records showed the medication was administered per doctor's orders and documented accordingly.
07 Nov 2023Complaint
07 Nov 2023Complaint
Investigated a claim that eviction procedures were not followed; the allegation was unfounded.
30 Oct 2023Inspection
30 Oct 2023Inspection
Identified an incident in which a resident left the premises and was AWOL for about two hours; no deficiencies or civil penalties were cited.
20 Oct 2023Complaint
20 Oct 2023Complaint
Investigated and found that the allegations that staff did not empty resident trash bins in a timely manner, did not properly clean restrooms, did not keep patio furniture clean, and did not keep the dining room floor free from debris were unfounded.
20 Oct 2023Complaint
20 Oct 2023Complaint
Investigated and found the allegation about providing a comfortable environment unfounded. Found the allegation about safeguarding personal property unsubstantiated.
16 Oct 2023Complaint
16 Oct 2023Complaint
Investigated allegations that staff did not follow a resident's care plan and misused a resident's medication; concluded there was not enough evidence to prove the allegations.
04 Oct 2023Complaint
04 Oct 2023Complaint
Investigated a set of allegations about resident-on-resident aggression, inappropriate sexual interactions, elevator repairs, and handling of medical needs. Found evidence did not support the claims.
04 Oct 2023Complaint
04 Oct 2023Complaint
Investigated allegations of inadequate supervision and related care issues, including not seeking medical attention and leaving residents dirty with unaltered bedding and trash. Found residents could request help and receive it, bedding and trash met regulatory requirements, and evidence did not prove the concerns.
22 May 2023Complaint
22 May 2023Complaint
Investigated an allegation that staff did not safeguard a resident's belongings, but there was not enough evidence to prove the violation.
16 May 2023Complaint
16 May 2023Complaint
Investigated an incident in which a resident struck another resident three times in the forehead. It raised concerns about safety and residents' personal rights.
Type B87468.1(a)(1)
16 May 2023Complaint
16 May 2023Complaint
Identified that a staff member worked without criminal record clearance.
Type A8735587355
16 May 2023Complaint
16 May 2023Complaint
Investigated three specific allegations: holding a resident against their will, unsanitary conditions, and moving a resident's room without consent. All three were unfounded.
16 May 2023Complaint
16 May 2023Complaint
Investigated an allegation that staff mismanaged residents' medications and did not treat residents with dignity or respect. Interviews with residents indicated they were treated with dignity, and there was no basis for the medication mismanagement claim.
28 Mar 2023Complaint
28 Mar 2023Complaint
Investigated a complaint alleging unsanitary conditions; found the allegation unfounded.
20 Mar 2023Complaint
20 Mar 2023Complaint
Investigated the illegal eviction allegation and found it unfounded.
06 Jan 2023Complaint
06 Jan 2023Complaint
Investigated an allegation that a resident did not receive adequate food; interviews and record reviews found no evidence to support the claim.
23 Aug 2022Complaint
23 Aug 2022Complaint
Investigated a resident elopement incident and related safety concerns, identifying monitoring gaps for exit-seeking residents. Several other complaints were found to lack evidence.
Type A87468.2(a)(4)
Type B87468.2(a)(19)
14 Jul 2022Complaint
14 Jul 2022Complaint
Investigated an allegation that residents were not provided a safe environment due to a resident's aggressive behavior and delayed protective actions.
Type A87468.1(a)(2)
14 Jul 2022Inspection
14 Jul 2022Inspection
Identified that a resident violently harmed others on multiple occasions and staff failed to report to licensing, failed to document the incidents in victims' files, did not conduct an updated assessment of the resident's condition, and camouflaged medication without the resident's knowledge.
01 Mar 2022Inspection
01 Mar 2022Inspection
Observed infection control measures in place, including PPE, hand hygiene supplies, staff training, and ongoing COVID-19 testing; entry procedures included symptom screening and temperature checks for staff and visitors.
24 Jan 2022Complaint
24 Jan 2022Complaint
Investigated allegations that staff neglected a resident leading to pressure injuries and left residents in soiled diapers, and that care needs were not met. Found the evidence did not support these claims.
20 Dec 2021Inspection
20 Dec 2021Inspection
Investigated a special incident involving inappropriate behavior between two residents and determined there were no Title 22 violations; no deficiencies observed.
28 Jun 2021Complaint
28 Jun 2021Complaint
Investigated allegations found that the admission agreement terms were not adhered to and a 60-day notice of a fee increase was not provided to the resident's family.
Type B87507(f)
Type B1569.655(a)
10 May 2021Complaint
10 May 2021Complaint
Investigated the allegation that admission agreement wasn't adhered to and that a resident was charged for services not provided. It did not find sufficient evidence to prove the allegation.
26 Jan 2021Inspection
26 Jan 2021Inspection
Verified that the two individuals did not work there and that removal was complete.
08 Sept 2020Complaint
08 Sept 2020Complaint
Investigated the allegation that a resident's toileting needs were not met in a timely manner; interviews with staff and seven residents and review of staffing schedules found the needs were addressed and staffing was sufficient.
07 Aug 2020Complaint
07 Aug 2020Complaint
Investigated an allegation of inadequate staffing and found it to be unfounded; no deficiencies were cited. An exit interview was conducted via telephone with the administrator.
24 Mar 2020Complaint
24 Mar 2020Complaint
Confirmed that the allegation of insufficient food at the facility was unfounded based on interviews and observations.
13 Mar 2020Inspection
13 Mar 2020Inspection
Inspection found no deficiencies in the facility, with all regulations being met and requirements being satisfied.
Type B87507(f)
Type B1569.655(a)
21 Feb 2020Inspection
21 Feb 2020Inspection
Reviewed incident of psychological abuse involving staff members making inappropriate gestures towards a resident, leading to termination of staff involved and facility providing abuse in-service training.
06 Dec 2019Complaint
06 Dec 2019Complaint
Investigated allegations of a staff member taking medication and working under the influence; no evidence found for either.
07 Nov 2019Inspection
07 Nov 2019Inspection
Confirmed removal of an individual from the facility.
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Mirador Living is not affiliated with the owner or operator(s) of Windsor Court Assisted Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Windsor Court Assisted Living directly. There is no cost for this service. We are compensated by the community you select.
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