My mom is very well cared for here. The staff and nurses are kind, attentive and knowledgeable about dementia - they manage meds and keep her engaged with movies, crafts and daily live music. The dining room, roomy layout and large patio are lovely, and the community is clean and odor-free. With 24/7 staff, cameras and positive communication I have real peace of mind.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.48·(23)
Overall rating
5
4
3
2
1
Care
3.1
Staff
3.1
Meals
1.0
Amenities
3.8
Value
2.7
Pros
Compassionate, attentive caregiving staff
Engaging activity program including live music and crafts
Specialized dementia-care programming
Bird aviary and well-maintained gardens and patio
Spacious unit layouts with large outdoor areas
24-hour security presence and surveillance coverage
Medication-assistance and basic assisted-living services
Clean, odor-controlled common areas
Pleasant dining room and social dining environment
Convenient, walkable location
Cons
Inconsistent sanitation and pest-control management
Inconsistent food quality and dining service
Inconsistent staff professionalism and communication tone
Gaps in resident-safety protocols and fall-prevention measures
Inconsistent infection-control and PPE adherence
Weak admissions and intake coordination
Perceived pricing and value inconsistencies
Aging physical plant and dated furnishings
Parking and access challenges for mobility-impaired visitors
Gaps in incident response and family-notification procedures
Summary of reviews
Review summaries for this assisted-living community show a mixed pattern of strengths and operational weaknesses. Positive feedback centers on the caregiving staff, activity programming, and campus amenities. Many comments describe compassionate, attentive caregivers and nurses, strong dementia-specific programming, and an active calendar that includes live evening music, crafts, movies, and other engagement opportunities. The property’s outdoor assets — a bird aviary, gardens and a large patio — are repeatedly cited as attractive features that support resident well-being.
Care quality and staff: Families frequently praise individual caregivers and nurses for compassion and empathy, noting that staff meet residents’ basic assisted-living needs such as medication assistance. At the same time, there are recurring concerns about inconsistent staff professionalism and communication tone; some accounts describe delays in responsiveness and difficulty obtaining timely updates. There are also more serious, individual-level allegations that prompted external complaints; these underscore the importance of confirming current licensing status, recent inspection reports, and how the facility handles incident reporting and family notification.
Dining and activities: The facility’s dining room and social mealtimes receive positive mentions, and the activity program is a clear strength with structured engagement designed for memory-care residents and general community life. These positives are tempered by reports of variable meal quality and service consistency. Prospective families should ask about menu rotation, special-diet accommodations, and how meal-service continuity is maintained during staffing changes.
Facilities and safety: Security features such as 24-hour staffing at entrances and surveillance coverage are seen as advantages for residents at risk of wandering. However, concerns about sanitation, pest-control, and dated furnishings appear across reviews; carpeting and overall upkeep are noted as areas needing attention. Safety protocols also emerge as an operational gap in some accounts — examples include inadequate use of protective sleep/safety equipment and questions about fall-prevention practices. Infection-control adherence, including PPE use, was raised as a concern in some comments.
Management and operations: Reviewers describe inconsistent admissions and intake experiences, with occasional delays, miscommunications, and unmet expectations during the move-in process. There are also references to inconsistent follow-through on complaints and variability in perceived value relative to cost. Parking and accessibility for visitors with mobility limitations are practical considerations cited by multiple families.
Overall impression and guidance: The community offers meaningful programming, dementia-focused services, and campus amenities that many families find valuable. At the same time, there are notable operational weaknesses around sanitation, dining consistency, safety protocols, infection control, and administrative responsiveness. Prospective residents and families should conduct an in-person tour, review recent health-inspection reports, ask for specifics on staffing ratios and training, verify protocols for incident response and family notification, and inquire about pest-control and maintenance plans before deciding.
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Location
Jasmin Terrace at El Molino is located at 245 S El Molino Ave, Pasadena, CA, 91101.
About Jasmin Terrace at El Molino
Jasmin Terrace at El Molino is a senior living community licensed by the state of California with a focus on assisted living and specialized memory care for people with Alzheimer's and other types of dementia, and the building has a secure courtyard and enclosed grounds so people can go outside safely, while also having nicely designed rooms and a spacious hallway layout that offers private apartments, studio apartments, and shared suites to choose from, so you'll see residents living in both private and semi-private rooms depending on their needs and what they prefer, and the place is built to help people who may need help with daily activities like getting dressed, moving from beds to wheelchairs, or remembering their medication, and there's staff on site 24 hours a day, including trained caregivers and healthcare workers, keeping an eye on everyone for emergencies, with a main door that's always staffed and surveillance cameras to keep people from wandering off, mainly for those with memory issues.
Meals are served in an elegant dining area that looks more like a restaurant than a cafeteria, and they prepare meals that meet different dietary needs, so that takes away the hassle of cooking and worrying about what to eat, and there's always someone around to help with things like blood sugar checks if residents need help with their insulin, or making sure people get their medications on time. Housekeeping and regular laundry, including linens and even dry cleaning, are part of daily life, so that keeps the rooms tidy and gives residents less to worry about, and with a beauty salon and on-site barbers, residents can keep up with grooming or even just feel better with a haircut, and then there's also a spa and wellness area along with a fitness room for gentle exercise.
There's lots of space for sitting and talking-inside, you'll find community dining rooms, TV rooms, and other common areas for socializing, and the Activities Department keeps a full calendar of things to do, like arts and crafts, planned movement activities, and events meant for everyone to get involved, because staying connected means a lot here. Residents who love pets can bring certain animals, which helps with companionship, and the building itself is a two-story place with walking paths, patios, and gardens, so those who enjoy time outdoors don't have to feel closed in.
Transportation is available for getting to medical appointments or running errands, and the staff makes these arrangements for free as part of the basic services, so families don't have to worry about how their loved ones will get to the doctor, and there's also support for anyone who needs help moving around the property. There's cable TV, an emergency call system in the rooms, and regular maintenance, so life feels stable and safe for people who sometimes worry about forgetting things or getting lost. With a focus on promoting happiness and a purpose-filled life, the staff works to make everyone feel welcome, supported, and safe, while also giving enough independence for residents to feel like themselves. The maximum licensed capacity is 206 residents, and with such a big community, there's a real focus on offering support that's both personal and attentive for each person living here.
People often ask...
Jasmin Terrace at El Molino offers competitive pricing, with rates starting at a cost of $6,337 per month.
Jasmin Terrace at El Molino offers assisted living and skilled nursing.
There are 2 photos of Jasmin Terrace at El Molino on Mirador.
The full address for this community is 245 S El Molino Ave, Pasadena, CA 91101.
No, Jasmin Terrace at El Molino does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Observed compliance with safety, health, and care standards; no deficiencies identified.
09 Jan 2026Complaint
09 Jan 2026Complaint
Investigated allegations that staff did not provide adequate supervision resulting in a resident fall and did not seek medical attention. Evidence from interviews and records indicated staff provided supervision and sought medical care after the falls.
18 Aug 2025Complaint
18 Aug 2025Complaint
Investigated the allegation that a resident wandered into another resident's room and caused a verbal altercation; found that the resident entered the room, was redirected, and there was not enough evidence to prove a violation occurred.
31 Jul 2025Complaint
31 Jul 2025Complaint
Investigated two complaints: one about staff not escorting a resident to the daily exercise class, and one about showering frequency; the investigation found the resident was not escorted to exercises on the specified dates.
Type B87464(d)
15 Jul 2025Complaint
15 Jul 2025Complaint
Investigated the allegations that a resident was harmed by another resident and that staff did not respond promptly to a resident's request for help.
11 Mar 2025Inspection
11 Mar 2025Inspection
Identified three residents had full-length bed rails with physician orders, while not receiving hospice care.
Type B87608(a)(5)(B)
11 Mar 2025Complaint
11 Mar 2025Complaint
Investigated allegations that residents' personal belongings were not safeguarded, that a comfortable environment was not provided, and that call buttons were not answered promptly; all three allegations were unsubstantiated.
24 Feb 2025Inspection
24 Feb 2025Inspection
Observed adherence to safety, sanitation, and resident care standards. No deficiencies were noted.
13 Nov 2024Complaint
13 Nov 2024Complaint
Investigated an allegation that staff did not prevent a resident from being physically abused by another resident, resulting in injuries.
Type A87468.2(a)(4)
13 Nov 2024Complaint
13 Nov 2024Complaint
Investigated the allegation that resident records were not provided. Found the resident in question did not reside there, so the allegation was unfounded.
29 Jul 2024Complaint
29 Jul 2024Complaint
Investigated allegations that staff did not meet a resident's toileting needs, did not seek medical attention promptly, and that the site was in disrepair; the inquiry did not find sufficient evidence to support those claims.
25 Jun 2024Complaint
25 Jun 2024Complaint
Investigated allegation that staff did not accept resident back after hospitalization. Interviews and records did not establish the allegation.
24 Jun 2024Complaint
24 Jun 2024Complaint
Investigated the allegation that staff did not prevent a resident from harming another; found no preponderance of evidence to prove or disprove the incident.
23 Apr 2024Inspection
23 Apr 2024Inspection
Identified that a resident left unattended by jumping over a fence, wandered away, and was located nearby and transported to the hospital. A deficiency noted insufficient supervision and staff coverage to meet residents’ needs.
Type A87468.2(a)(4)
23 Apr 2024Complaint
23 Apr 2024Complaint
Investigated an allegation that a staff member sexually assaulted a resident; the available evidence did not corroborate that the alleged assault occurred.
28 Mar 2024Inspection
28 Mar 2024Inspection
Identified deficiencies in staff training on postural supports, hospice care, restricted conditions or health services, and outdated dementia-related medical assessments and reappraisals for residents.
Type BHSC1569.696(a)
Type BCCR87705(c)(5)
26 Mar 2024Inspection
26 Mar 2024Inspection
Observed safety deficiencies, including a disinfectant spray accessible to a resident, water temperatures not consistently within 105–120°F, and an exit gate tied with a rope.
Type A87309(a)
Type B87303(e)(2)
Type B87303(a)
11 Jan 2024Inspection
11 Jan 2024Inspection
Investigated an allegation that a staff member attempted to rape a resident; police were notified and the resident was taken for hospital evaluation.
31 Oct 2023Complaint
31 Oct 2023Complaint
Investigated a resident who wandered away unsupervised and fell due to lack of staff supervision.
Type A87468.2(a)(4)
Type A87705(k)(8)
31 Oct 2023Complaint
31 Oct 2023Complaint
Investigated an allegation that staff attempted to financially abuse a resident; concluded there was not enough evidence to prove the allegation, as staff assisted with the resident’s finances and access to accounts during care.
19 Oct 2023Complaint
19 Oct 2023Complaint
Investigated the allegation that staff did not safeguard residents' personal belongings. The investigation found no evidence to support the claim.
05 Sept 2023Inspection
05 Sept 2023Inspection
Identified failure to provide an incident report within seven days of the incident.
Type B87211(a)(1)(D)
Type B87211
05 Sept 2023Complaint
05 Sept 2023Complaint
Investigated a complaint that staff did not intervene in a resident-on-resident dispute.
15 Aug 2023Complaint
15 Aug 2023Complaint
Investigated the allegation that staff did not provide adequate service to a resident. Findings did not establish a violation based on the information reviewed.
06 Jul 2023Inspection
06 Jul 2023Inspection
Observed that hospice-directed comfort care was provided to a resident after a seizure-related fall, and no deficiencies were noted during the follow-up.
27 Feb 2023Inspection
27 Feb 2023Inspection
Found hot water temperatures in two resident bathrooms were below the required 105-120 degrees Fahrenheit range, posing a potential health risk.
Type B87303(e)(2)
27 Feb 2023Inspection
27 Feb 2023Inspection
Observed an infection control deficiency due to staff not consistently following COVID-19 guidelines and supplies not replenished overnight.
Type B87208.1
25 Jan 2023Inspection
25 Jan 2023Inspection
Identified that staff used a resident's private bathroom, potentially affecting the resident's privacy and safety.
Type A87468.2(a)
25 Jan 2023Complaint
25 Jan 2023Complaint
Investigated a complaint alleging a resident suffered a left hip fracture while in care. It also alleged that the responsible party wasn't notified of the change in condition after the fracture was diagnosed and that staffing levels were insufficient.
Type A87468.1(a)(2)
Type A87468.1
20 Jan 2023Complaint
20 Jan 2023Complaint
Investigated two allegations: meals were not provided to residents in a timely manner and residents were given unsanitary/dirty fruit. Interviews with staff and residents and kitchen observations indicated meals were served on time and fruit was fresh.
17 Jan 2023Complaint
17 Jan 2023Complaint
Investigated the allegations that the site was in disrepair and unkempt; interviews with residents and staff and a tour found no widespread problems.
08 Dec 2022Complaint
08 Dec 2022Complaint
Investigated the allegation that a resident was assaulted by another resident and that resident care needs were not met; also found that a resident was fed before a scheduled surgery despite fasting instructions.
Type B87466
29 Nov 2022Inspection
29 Nov 2022Inspection
Identified that a resident with dementia left the building unassisted on two occasions, and door locking procedures were not consistently effective.
Type A87468.2
Type A87468.1(a)(4)
Type B87411(a)
29 Nov 2022Complaint
29 Nov 2022Complaint
Investigated a complaint that a resident sustained unexplained bruising, was handled roughly, and that a representative was not notified. Review of lift usage notes, incident reports, and interviews found no conclusive evidence to prove or disprove the allegations.
10 Aug 2022Complaint
10 Aug 2022Complaint
Investigated the allegation that a resident with scabies was not reported to the local public health department; the evidence did not support the allegation.
Type B87211(a)(2)
02 Aug 2022Complaint
02 Aug 2022Complaint
Investigated three allegations: that resident care needs were not met, that a resident was assaulted by another resident, and that the site was in disrepair.
Type B87465(a)(2)
06 Apr 2022Inspection
06 Apr 2022Inspection
Observed screening logs, temperature checks, and mask use during a COVID-19 case management visit. Noted a designated quarantine area and PPE supplies, with staff maintaining distancing and encouraging mask use.
06 Apr 2022Inspection
06 Apr 2022Inspection
Investigated an incident where a resident struck a staff member and the staff member hit back; the staff member was terminated; the resident is non-ambulatory; the service plan had no notes about handling behaviors; further investigation required.
28 Mar 2022Inspection
28 Mar 2022Inspection
Identified deficiencies related to freezer temperature control and medication documentation.
Type A87555(b)(21)
Type A87465(d)(3)
28 Mar 2022Inspection
28 Mar 2022Inspection
Observed infection-control measures, including screening at entry, PPE use, and cleaning logs, with no deficiencies cited.
11 Mar 2022Inspection
11 Mar 2022Inspection
Identified deficiencies in food service temperature control, medication documentation, and resident bathroom safety, including freezer temperatures outside target, missing staff initials on medications, and missing non-slip mats in showers.
Type ACCR87555(b)(21)
Type ACCR87465(d)(3)
Type BCCR87303(e)(2)
Type BCCR87303(e)(5)
03 Mar 2022Inspection
03 Mar 2022Inspection
Observed COVID-19 infection control measures were followed. Staff wore masks and goggles, residents maintained social distancing, signs were posted, and zones were designated for isolation and quarantine.
09 Feb 2022Inspection
09 Feb 2022Inspection
Observed COVID-19 precautions, screenings, masking, and cleaning practices with no deficiencies noted.
19 Jan 2022Inspection
19 Jan 2022Inspection
Observed COVID-19 screening, PPE use, and cleaning practices with residents and staff. No deficiencies were reported during the visit.
05 Jan 2022Inspection
05 Jan 2022Inspection
Observed COVID-19 precautions followed, including entry screening, PPE use, and cleaning logs; no deficiencies identified.
17 Dec 2021Complaint
17 Dec 2021Complaint
Investigated an unwitnessed fall resulting in hospitalization for a resident; interviews indicated staff responded promptly and there was no evidence of neglect or inadequate supervision.
14 Dec 2021Complaint
14 Dec 2021Complaint
Investigated a complaint alleging dead alarm batteries and pest infestations; findings showed the exit alarm batteries were not consistently functional and bed bugs were present in multiple rooms.
Type A87303(a)
Type A87705(j)
14 Dec 2021Inspection
14 Dec 2021Inspection
Observed COVID-19 screening and temperature checks at the front desk, meals served under staff supervision with seating arranged to limit crowding, posted signs, and cleaning/disinfection of equipment; no deficiencies were observed.
08 Dec 2021Inspection
08 Dec 2021Inspection
Identified that a patio door was left open and egress was overridden to allow contractors, creating a risk that a resident could leave the area unattended.
Type A87468.1(a)(2)
17 Nov 2021Inspection
17 Nov 2021Inspection
Observed routine COVID-19 screening procedures and temperature checks with posted guidance; no deficiencies were observed.
12 Nov 2021Inspection
12 Nov 2021Inspection
Observed COVID-19 screening, hygiene practices, and cleaning procedures were in place; no deficiencies were observed.
04 Nov 2021Inspection
04 Nov 2021Inspection
Observed no deficiencies after reviewing disaster preparedness, residents with special health needs, and residents' rights information, and noted adherence to current COVID-19 guidelines.
27 Oct 2021Inspection
27 Oct 2021Inspection
Identified deficiencies in staff health screenings and mandatory training, with several staff lacking current CPR/First Aid certification and health screenings.
Type B1569.625(b)(2)
Type B87411(c)(1)
Type B87411(f)
27 Oct 2021Inspection
27 Oct 2021Inspection
Identified that PRN medications were provided without labels, later labeled during the visit.
Type B87465(e)
19 Oct 2021Inspection
19 Oct 2021Inspection
Observed that four of twelve reviewed PRN medications lacked a label, creating potential health and safety risks.
Type B87465(e)
19 Oct 2021Inspection
19 Oct 2021Inspection
Identified a prior emergency response deficiency and observed improved response times during the follow-up, with infection control updates noted.
Type B87303(i)(1)(B)
11 Oct 2021Inspection
11 Oct 2021Inspection
Identified safety and maintenance deficiencies including improper storage of cleaning products, hot water temperatures outside the required range, and call signals not reliably reaching staff.
Type ACCR87309(a)
Type ACCR87303(i)(1)(B)
Type BCCR87303(e)(2)
04 Oct 2021Inspection
04 Oct 2021Inspection
Identified several gaps in COVID-19 safety measures, including screening updates, signage, PPE availability, cleaning logs, resident masking, and trash bin maintenance.
15 Sept 2021Complaint
15 Sept 2021Complaint
Investigated allegation that required documentation wasn't reported within 24 hours of admission; records showed the documents were submitted within 24 hours after receipt.
03 Aug 2021Complaint
03 Aug 2021Complaint
Investigated an allegation that staff punched a resident, caused bruising, or handled a resident roughly. Interviews and police information did not show injuries or evidence of harm and residents described staff as professional.
14 Jul 2021Complaint
14 Jul 2021Complaint
Investigated the allegation that staffing was insufficient. Interviews with staff and residents reported heavy workloads for caregivers and cleaning staff, with some caregivers assigned up to 18 residents and housekeeping staff cleaning up to 36 rooms.
Type B87411(a)
09 Jul 2021Complaint
09 Jul 2021Complaint
Identified concerns about incontinence care, meal assistance, and hygiene supplies through observations, interviews, and document reviews. Findings showed some residents required toileting assistance and eating support, with mixed staff practices and inventory management.
29 Jun 2021Inspection
29 Jun 2021Inspection
Identified failure to report new admissions to PDPH within 24 hours as required.
Type B87211(a)(2)
17 Jun 2021Complaint
17 Jun 2021Complaint
Investigated an allegation that residents developed pressure injuries and staff did not seek timely medical attention; found no preponderance of evidence to support the allegations.
09 Jun 2021Complaint
09 Jun 2021Complaint
Investigated a physical altercation between two residents due to lack of supervision. The allegation was unsubstantiated.
28 May 2021Complaint
28 May 2021Complaint
Investigated two allegations about care plan adherence and showering; the review found no evidence to confirm violations.
28 May 2021Complaint
28 May 2021Complaint
Identified pest problems (cockroaches and bed bugs) and insufficient staff causing delays in meals and timely hygiene care.
Type B87303(a)
Type B87411(a)
04 May 2021Complaint
04 May 2021Complaint
Investigated allegations that residents developed pressure injuries while receiving care and that staff did not seek timely medical attention.
22 Apr 2021Inspection
22 Apr 2021Inspection
Identified concerns about timely submission of new-admission documents to PPHD and noted the home is under surveillance testing, with weekly staff testing and 50% of residents tested. Stated that two of three required admission documents—Assistant Living Waiver Verification of Approval, vaccination card, or declination of vaccination—must be submitted on admission or within 24 hours after, and reminded that ongoing noncompliance could result in citations.
13 Apr 2021Complaint
13 Apr 2021Complaint
Found the allegation of an unexplained injury to a resident while in care unsubstantiated after reviewing interviews and records. No bruise or injury was confirmed, and staff indicated no falls or injuries occurred during the relevant period.
27 Mar 2021Complaint
27 Mar 2021Complaint
Investigated a complaint alleging lack of supervision that allowed a resident to AWOL multiple times.
Type A87468.1(a)(2)
Type B87211(a)(1)(D)
01 Mar 2021Complaint
01 Mar 2021Complaint
Investigated a complaint alleging cockroaches and several resident care concerns. Interviews and records showed ongoing pest control and that some concerns were not corroborated.
Type B87303(a)
23 Nov 2020Inspection
23 Nov 2020Inspection
Identified ongoing PPE use issues and incomplete document submissions related to COVID-19 protocols during a telephonic meeting.
03 Nov 2020Complaint
03 Nov 2020Complaint
Found insufficient evidence to determine whether the resident sustained unexplained bruising while in care. Bruising was linked to a prior fall at another home and documented on arrival at this site, but interviews and records did not provide enough information to confirm or deny that the bruising occurred while in care here.
07 Aug 2020Complaint
07 Aug 2020Complaint
Investigated allegations regarding discomfort with mattresses and falling off the bed; found insufficient evidence to support the claims.
Type A87468.1(a)(2)
Type B87211(a)(1)
24 Jan 2020Inspection
24 Jan 2020Inspection
Found deficiencies in safety precautions and supervision leading to incidents of elopement and physical altercations between residents.
Type A
Type A
16 Jan 2020Complaint
16 Jan 2020Complaint
Investigated an allegation of sexual abuse concerning a resident, but no conclusive evidence was found to substantiate the claim, despite reports of suspicious activities like unknown men entering the room and men's pants being found.
27 Dec 2019Complaint
27 Dec 2019Complaint
Reviewed allegations of insufficient supervision leading to one resident allegedly being hit by another; determined insufficient evidence to confirm or refute the claim, with involved parties denying any physical altercation.
Type B87303(a)
10 Oct 2019Complaint
10 Oct 2019Complaint
Investigated the allegation of a resident's unexplained bruising and determined insufficient evidence to confirm or refute the claim, with possible bruising attributed to the use of aspirin and pressure from the resident's own hand.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Jasmin Terrace at El Molino. The information above has not been verified or approved by the owner or operator. For exact information, please contact Jasmin Terrace at El Molino directly. There is no cost for this service. We are compensated by the community you select.
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