Sunol Creek Memory Care

Overall impression: Sunol Creek Memory Care is frequently described as a clean, attractive memory-care community with a clear focus on dementia-appropriate programming and a warm, home-style atmosphere. Many families highlight compassionate caregiving, strong clinical oversight, and staff who learn residents’ names and preferences. The physical environment, private-room options, and organized move-in process are commonly praised.

Care quality and staff: Reviews emphasize staff competence in dementia care, attentive interpersonal interaction, and personalized, resident-centered approaches. Care teams are often described as affectionate, proactive with medical updates, and capable during end-of-life transitions. At the same time, there is variability in operational consistency: reviewers document occasions when staffing levels or day-to-day supervision did not meet expectations, leading some families to hire outside sitters or to perceive gaps in the standard of care. A subset of reviewers raised serious individual complaints about communication and property handling; these appear as isolated but consequential concerns that prospective families should explore directly with the administration.

Dining and activities: Dining receives generally favorable comments for home-style meals and pleasant dining spaces. Activities are a marked strength when fully staffed — offerings include brain-stimulating games, arts and crafts, physical activity, bus outings, barbecues, and family events. However, some reviews describe periods of limited programming (including temporary loss of an activity director), and occasional days where resident engagement was low and television-centered. Activity-program stability and succession planning are areas to confirm during a tour.

Facilities and environment: The building, grounds, and resident rooms are repeatedly noted as well maintained and clean. Families appreciate the secure, comfortable setting and the ability to personalize rooms. Some practical considerations mentioned include the facility’s location and transportation logistics. Overall, sanitation and housekeeping are strengths in most accounts.

Management, communication, and costs: Administrative staff and directors receive praise for responsiveness and knowledge in many accounts, and several reviewers single out specific staff members for strong leadership. Counterbalancing this, there are recurring themes of fee increases, unclear additional-cost policies (outside sitters), delayed refunds, and occasional lapses in timely notifications to families. Leadership turnover and role changes (for example in activities or director positions) have been linked to temporary operational disruptions in some reports.

What to watch for and next steps: Sunol Creek demonstrates many attributes sought for memory care — dementia expertise, personalized attention, engaging programming when staffed, and a clean, welcoming facility. Prospective residents and families would benefit from confirming current staffing ratios, continuity plans for activities and leadership, written policies on additional caregiver costs and refunds, and the facility’s preferred communication protocols for clinical events. Asking for recent examples of how the community handled staffing gaps or family concerns can help validate that operational weaknesses identified in some reviews have been addressed.

Location

Sunol Creek Memory Care is located at 5980 Sunol Blvd, Pleasanton, CA, 94566.

About Sunol Creek Memory Care

Sunol Creek Memory Care sits about a mile from downtown Pleasanton and has served the area since 2014 as a stand-alone memory care community, welcoming folks with Alzheimer's, dementia, or Lewy Body dementia. The building's single story and secure layout help keep residents with memory loss safe, and the whole place is purpose-built for memory care, so there are helpful features like integrated nurse call systems, delayed egress exits, and special bracelets that prevent wandering. There are three different floor plans with private rooms, all designed for comfort and accessibility, and the team works to adjust care as needs change so seniors can age in place. Every room and hallway gets plenty of natural light, and there are secure courtyards, circular indoor walking paths, and activity rooms, which really do create an inviting, homelike atmosphere with two smaller, close-knit neighborhoods.

People at Sunol Creek can use the beauty salon, enjoy restaurant-style meals from a professional chef-with special diets like low sodium or low sugar as needed-and join in housekeeping, yoga, Tai Chi, art classes, karaoke, gardening, Wii bowling, and wine tasting. Residents don't have to join in if they don't feel like it, but there are always things happening, such as club meetings, cooking classes, visits from children and pets, trips outside, and celebrations for holidays and family gatherings. For those wanting spiritual support, there are worship services, meditation, music appreciation, and aromatherapy. Wi-Fi's available throughout the community, and you'll see a comfortable lobby, cozy living rooms, dining spaces, and even a community room meant to help people feel at home.

There are caregivers and licensed staff on-site 24/7, including a nurse, and a doctor on call, so medical care and complex medication management, including insulin administration, are possible. The team offers physical support, even for residents needing one- or two-person transfer assistance, uses mechanical lifts as required, and can care for those who have a tendency to wander. The community provides specialized plans for each person, with an emphasis on promoting autonomy and self-esteem, and there's a notable focus on aging in place and keeping residents as independent as possible for as long as possible.

Montessori-inspired activities, the signature SPARK program-recognized for excellence-and the LifeCycles Wellness Program aim to keep residents engaged in mind, body, and spirit. You'll find educational classes, crafts, trivia, games, baking, and supervised trips to help stimulate interest and keep days meaningful. The property's secure and easy to get to, especially for families in the East Bay, and provides respite and hospice care when needed. Sunol Creek's main goal is to offer compassionate, personalized, and safe care for people living with dementia in a clean, well-kept, and homelike environment.

About Agemark

Sunol Creek Memory Care is managed by Agemark.

Founded in 1987, Agemark Senior Living is a family-owned company headquartered in Orinda, CA and Elkhorn, NE, operating 28 communities across six states. They provide assisted living, memory care, independent living, and carefree living services with their LifeCycles wellness philosophy.

People often ask...

Sunol Creek Memory Care offers assisted living and memory care.

There are 26 photos of Sunol Creek Memory Care on Mirador.

The full address for this community is 5980 Sunol Blvd, Pleasanton, CA 94566.

No, Sunol Creek Memory Care does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

Safety & Compliance

In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

License number	019200484
Status	Licensed
Facility type	Residential Care Elderly
Capacity	46 residents
Licensee	PRI SUNOL LLC; AGEMARK MANAGEMENT LLC
Effective	April 7th, 2014

View the official license record

Inspection Reports

Reports

Type A Citations

Type B Citations

Complaints

Years

01 Apr 2026Inspection		01 Apr 2026Inspection Found no deficiencies cited; resident care records and safety measures appeared in order.
19 Feb 2026Inspection		19 Feb 2026Inspection Investigated an incident involving a resident found on the floor beside a walker with a partially opened door; no deficiencies were cited.
19 Feb 2026Complaint		19 Feb 2026Complaint Investigated the allegation that staff mismanaged residents' medications.
24 Oct 2025Inspection		24 Oct 2025Inspection Identified that a resident wandered off the premises and was found at a local shopping center about 20 minutes later. A window in the activity room had been pushed out, indicating a potential safety risk.
17 Jul 2025Inspection		17 Jul 2025Inspection Observed an incident involving two residents in which one grabbed the other's wrist and staff intervened. Both residents were re-evaluated and medications were changed, and families and doctors were notified.
18 Apr 2025Inspection		18 Apr 2025Inspection Investigated an incident involving a resident transported to the hospital with lethargy, poor appetite, and diarrhea, diagnosed with C. diff, placed in isolation, and later discharged with medication while staff monitored condition.
02 Apr 2025Inspection		02 Apr 2025Inspection Found no deficiencies and noted safety and care standards were met.
04 Nov 2024Inspection		04 Nov 2024Inspection Identified a medication administration issue where eight residents missed bedtime medications due to miscommunication about crushing medications, posing potential health and safety risks.
30 Sept 2024Complaint		30 Sept 2024Complaint Investigated an allegation that staff did not provide a resident's authorized representative with incident documents. Type B87211(a)(1)
30 Sept 2024Inspection		30 Sept 2024Inspection Identified that a resident wandered off without staff knowledge, creating a potential health and safety risk. The resident was found by a neighbor and returned by police.
30 Sept 2024Inspection		30 Sept 2024Inspection Investigated an incident alleging a resident developed a rash that was diagnosed as scabies, with staff and medical follow-up; no deficiencies were cited.
27 Jun 2024Complaint		27 Jun 2024Complaint Investigated an allegation that records were not provided as requested; evidence showed the records were not delivered within two business days. Type B87468.2(a)(19)
27 Jun 2024Inspection		27 Jun 2024Inspection Investigated an incident involving a resident who experienced pain and weakness leading to medical evaluation and a diagnosed fracture, with records reviewed and staff interviewed. No deficiencies were cited.
02 Apr 2024Inspection		02 Apr 2024Inspection Observed safety measures and care preparations in place; no deficiencies were cited.
29 Sept 2023Inspection		29 Sept 2023Inspection Observed an unannounced case management visit during which an Immediate Exclusion letter was delivered to a staff member.
01 Sept 2023Inspection		01 Sept 2023Inspection Investigated a death report and reviewed medical records related to a resident who died after hospital admission; identified COPD and atrial fibrillation; no deficiencies were cited.
05 Jul 2023Inspection		05 Jul 2023Inspection Observed safety measures in place and adequate food supplies; no deficiencies were cited.
07 Apr 2023Inspection		07 Apr 2023Inspection Identified two resident-to-resident incidents; families and doctors notified; no deficiencies cited.
07 Apr 2023Inspection		07 Apr 2023Inspection Observed no deficiencies during a case management visit.
28 Mar 2023Inspection		28 Mar 2023Inspection Identified missing health screening for a staff member on file. This posed a potential health and safety risk until reviewed. Type B87411(f)
10 Jan 2023Inspection		10 Jan 2023Inspection Observed flooding on the south side of the site causing minor water damage and relocation of 13 residents from 8 rooms; all residents remained safe.
21 Apr 2022Inspection		21 Apr 2022Inspection Observed infection control measures in place with adequate supplies and documentation; no deficiencies cited.
21 Apr 2022Complaint		21 Apr 2022Complaint Investigated an allegation that staff did not ensure a resident took medications as prescribed and did not provide appropriate documentation for emergency personnel. The findings found no sufficient evidence to support these allegations.

Disclaimer

Mirador Living is not affiliated with the owner or operator(s) of Sunol Creek Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Sunol Creek Memory Care directly. There is no cost for this service. We are compensated by the community you select.