Quartz Hill Post Acute

    2120 Benton Dr, Redding, CA, 96003
    4.0 · 38 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Good therapy; concerns about safety

    I had a mixed experience. I appreciated the clean facility, genuinely caring and professional nurses/CNAs, and outstanding PT/OT that helped me recover faster than expected - staff knew residents by name and were very supportive. That said, I also saw worrying lapses: ignored call buttons, busy or disinterested staff at times, dietary issues/repetitive meals, inconsistent COVID precautions, and occasional unsafe/inadequate care incidents. Overall I'm grateful for the therapy and many kind staff, but I'd advise families to watch responsiveness and safety closely.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.00 · 38 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.9
    • Meals

      2.6
    • Amenities

      4.5
    • Value

      4.0

    Location

    Map showing location of Quartz Hill Post Acute

    About Quartz Hill Post Acute

    Quartz Hill Post Acute is a post-acute care facility and nursing home in Redding, licensed to provide both short-term rehabilitation and long-term skilled nursing services, with 115 certified beds and staff that give around 4.5 nurse hours per resident each day, which lines up with the state average, and while the nurse turnover rate is 44.6%-a bit higher than the average-it does have a Director or Senior Administrator on staff. The building is fully accessible, from the parking lot and designated accessible spaces to all service areas, and it has outdoor facilities and a library. Patients have access to physical, occupational, and speech therapy, manual therapy, intravenous and infusion therapies, pain management, wound care, diabetes management, and care for Alzheimer's disease and other dementia-related conditions. The therapy room at Quartz Hill Post Acute is large, clean, bright, and uses up-to-date equipment, and the therapy team is in-house and full time, which lets them work closely with patients and doctors on detailed, personalized care plans-and they cover everything from orthopedic rehab to neurologic and general medicine transitional care, as well as geriatric, sports medicine, and combined physical and occupational therapy to boost recovery and improve function, and even offer some therapy services at home to keep people busy with things that interest them. The community focuses on encouraging independence and respect for patients' dignity, and keeps everyone active with games, exercise programs, gatherings, special events, field trips, and social-spiritual activities while providing things like on-site salon and barber services to help residents maintain hygiene and feel good about themselves, along with transportation when it's needed. Owned by West Harbor Healthcare LLC and Valley Capital Investments LLC, and run for profit, Quartz Hill Post Acute is affiliated with West Harbor Healthcare. There is a focus on safety and compassion, but inspection reports have noted 49 deficiencies, including issues in pharmacy services tied to medication errors, some infection control problems, and some resident rights violations related to communication about injuries or health declines not always properly shared with residents, families, or doctors. The facility uses cPGuard for security, and the care environment looks to balance family feeling with a sense that caregivers try to exceed expectations, though people should know about those report findings. Its weekday services run from 8:00 to 17:00, and you can find more information on its website at quartzhillpostacute.com.

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