I chose this community for my father and have been very pleased. The staff are loving, patient and treat residents like family; the facility is warm, clean and well run in a beautiful location, meals are good, meds and dietary needs are carefully monitored, and there's a busy schedule of music, exercise and volunteer activities - the individualized, recovery-focused care and regular communication make it an affordable small community I recommend.
Loved one of resident
Aug 2026
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Reviews
4.30·(10)
Overall rating
5
4
3
2
1
Care
4.1
Staff
4.8
Meals
3.8
Amenities
3.3
Value
4.5
Pros
Caring, compassionate, patient staff
Friendly, warm staff who treat residents like family
Staff monitor medication
Staff monitor dietary needs
Regular communication with families
Clean building
Well-maintained common areas
Acceptable maintenance
Beautiful location
Professional management/operation
Good meal options / residents well fed
Residents clean and well dressed
Active entertainment schedule and activities
Volunteer involvement
Recovery-focused programming
Affordable / within budget
Residents reasonably happy and recommended
Cons
Aging building
Rooms show wear / rough around the edges
Not a luxury or deluxe facility
Summary of reviews
Overall sentiment across the reviews is strongly positive about the human side of care at Hopkins Manor, with consistently high marks for staff and hands-on resident care. Reviewers repeatedly describe staff as caring, compassionate, loving, respectful and patient; many characterize the staff-resident relationship as family-like. Specific operational strengths called out include monitoring of medications and dietary needs, regular communication with families, and an emphasis on recovery-focused care. Several reviews explicitly note that residents are clean, well dressed, and well fed, which supports the view that basic and important aspects of daily care are being met reliably.
The facility's social and programming offerings are another clear strength. Multiple summaries highlight an active entertainment schedule, a range of resident activities, good meal options, and volunteer involvement, all of which contribute to resident engagement and satisfaction. Reviewers describe the operation as professional and praise the regular communication from staff, which points to competent management and a predictable, organized environment. The recovery focus mentioned in several summaries suggests the community supports transitional or rehabilitative needs in addition to long‑term care, which may be attractive for certain families.
Facility condition is a mixed but consistent theme: reviewers frequently say the building is clean and common areas are well maintained, yet also note that the property is aging. Comments such as "not deluxe facility," "aging building," and "rooms rough around the edges" indicate that while housekeeping and maintenance keep the place acceptable and livable, the physical plant shows wear and is not luxurious. Acceptable maintenance and cleanliness mitigate many concerns about the building condition, but prospective residents who prioritize newer construction, modern finishes, or upscale amenities should be aware that Hopkins Manor leans toward functional and budget-conscious rather than high-end.
Value is another recurring pattern: reviewers emphasize that the community is within budget and provides good basic care and programming for the cost. That mix of affordability, competent/professional management, and strong, compassionate staff results in residents being "reasonably happy" and families recommending the facility. In short, Hopkins Manor presents as a well-run, caring community that prioritizes resident wellbeing and engagement, but with an older building and rooms that may show cosmetic wear. For families seeking dependable, affectionate care and active programming at an affordable price, Hopkins Manor appears to be a solid choice; for those needing upscale accommodations, the facility’s aged infrastructure and simpler rooms may be a limitation.
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Location
Hopkins Manor Pacific is located at 1235 Hopkins Ave, Redwood City, CA, 94062.
About Hopkins Manor Pacific
Hopkins Manor Pacific sits on Hopkins Avenue in Redwood City, California, and offers 88 assisted living units for seniors who want help but still value their independence, and this place opened its doors back in 1954, so families have trusted them for a long time, and the facility has been operated by Hopkins Manor Pacific Corporation and guided by Ms. Rosalind Carella-Wyckoff as Vice President and Mr. Travis Wyckoff as President. The community provides a wide range of services, including assisted living, memory care for those with Alzheimer's or dementia, help for people with Parkinson's disease, and nursing support that runs 12-16 hours a day, backed up by 24-hour awake staff. Residents can pick between single studios, private suites, one-bedrooms, or semi-private options, all with air-conditioning, closets, ADA-compliant bathrooms, and kitchenettes, so nobody has to worry about maintenance or cleaning, since laundry, housekeeping, and linen services come included for everyone.
People staying at Hopkins Manor Pacific get medication management, health monitoring, regular doctor assessments, meals made with organic ingredients if wanted, and special diets as needed, and for folks that require more support, personalized care plans cover assistance with bathing, dressing, toileting, manual spoon feeding, and help with walking or getting around. The grounds feature gardens, walking trails, secured premises, and full safety features throughout, plus there's complimentary transportation for doctor visits and help arranging outside home health services if needed.
Activities play a big part in life here, because the staff offers fitness programs, group or individual activities, resident-run clubs, and social options like card and board games, movie nights, music programs, and chapel service. There's a snack shop, HD TVs, on-site barber and salon, spa and wellness room, a theater, and lively areas like a communal kitchen, game room, library, and fitness center, not to mention internet access and a computer lab for those who want to stay connected. Residents can eat in a private dining room and there are kitchenettes in the rooms, and parking is available for those who still drive. Safety comes first, so the premises stay secured around the clock, a 24-hour call system is in place, and bathroom reminders or falls management support are available.
Hopkins Manor Pacific has a verified community score of 8.4, employs about 34 people on staff, and is licensed for up to 88 beds by state and local authorities, but isn't certified by Centers for Medicare & Medicaid Services, and it serves long-term care needs for seniors and their families across San Mateo County. It works as a maintenance-free option where seniors can join at the care level they need and adjust as time goes on, with everything arranged to help everyone feel supported and safe.
People often ask...
Hopkins Manor Pacific offers assisted living and memory care.
There are 5 photos of Hopkins Manor Pacific on Mirador.
The full address for this community is 1235 Hopkins Ave, Redwood City, CA 94062.
No, Hopkins Manor Pacific does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Found no licensing deficiencies documented during the visit.
16 Sept 2025Complaint
16 Sept 2025Complaint
Investigated allegation that staff mishandled a resident's personal belongings. The clothing in question was replaced.
31 Jul 2025Inspection
31 Jul 2025Inspection
Identified that basement areas in buildings A and C were vacated and used for storage after notices. Nine residents remained in those spaces, with 3 moving to other rooms inside and 6 relocating out by the August deadline.
24 Jul 2025Complaint
24 Jul 2025Complaint
Investigated the allegation that staff mishandled a resident's personal funds. Found the allegation unfounded.
07 May 2025Inspection
07 May 2025Inspection
Found no deficiencies identified on follow-up after an earlier action related to a staff member's immediate exclusion; the staff member was terminated and has not returned.
24 Apr 2025Inspection
24 Apr 2025Inspection
Observed no deficiencies cited during the unannounced case-management visit.
16 Apr 2025Inspection
16 Apr 2025Inspection
Found two cited deficiencies involving residents' personal rights and general personnel requirements that were corrected.
Type A87468.1(a)(2)
Type B87411
11 Apr 2025Inspection
11 Apr 2025Inspection
Identified an incident in which a staff member grabbed a resident's hair and struck the resident's arm eight times while attempting to release the grip, creating immediate safety and personal rights concerns.
Type A87468.1(a)(2)
Type A87411(a)
11 Apr 2025Inspection
11 Apr 2025Inspection
Observed delivery of a letter of immediate exclusion to a staff member.
03 Apr 2025Complaint
03 Apr 2025Complaint
Investigated the bed bug allegation that persisted despite professional services and found a lack of sufficient evidence to support or deny it.
28 Mar 2025Complaint
28 Mar 2025Complaint
Investigated the allegation that staff did not respond to a resident's call button in a timely manner. Records and interviews indicated staff did respond to the call button and assisted with daily living activities.
29 Jan 2025Complaint
29 Jan 2025Complaint
Investigated a complaint that a resident was financially abused and found the complaint unfounded.
29 Jan 2025Complaint
29 Jan 2025Complaint
Investigated a complaint alleging a staff violence incident, medication dispensation lapses, hazards, and inadequate night supervision; found no convincing evidence to support the allegations.
18 Dec 2024Complaint
18 Dec 2024Complaint
Investigated two allegations of supervision gaps. One involved a resident fall with multiple fractures and delayed emergency response, and another involved an altercation between residents and safeguarding a resident's belongings.
Type A87465(g)
Type A87464(f)(1)
14 Nov 2024Complaint
14 Nov 2024Complaint
Identified issues included bed bug infestation not properly addressed resulting in a resident being hospitalized, and failure to provide timely medical attention after a resident was injured.
Type A87307(d)(2)
Type A87468.1(a)(2)
31 Oct 2024Inspection
31 Oct 2024Inspection
Found no deficiencies related to the complaint allegations.
21 Oct 2024Inspection
21 Oct 2024Inspection
Identified a violation of residents' personal rights and issued an immediate civil penalty.
Type A87468.1
21 Oct 2024Inspection
21 Oct 2024Inspection
Identified deficiencies in maintenance and operation, accountability of the licensee governing body, and administrator qualifications. Civil penalties were assessed for failing to correct by the due dates.
Type B87303(a)
Type B87205(a)
Type B87405(h)(1)
18 Oct 2024Complaint
18 Oct 2024Complaint
Investigated bed bug infestation and medication administration concerns; bed bug bites were linked to a hospital visit, and whether the medication was given as prescribed could not be confirmed due to conflicting statements.
Type A87303(a)
Type A87468.1(a)(2)
18 Oct 2024Inspection
18 Oct 2024Inspection
Identified ongoing bed bug problems since March 2024, with a resident bitten and treated at the hospital, and evidence of inadequate supervision to address pest control.
Type A87205(a)
Type A87405(h)(1)
25 Sept 2024Inspection
25 Sept 2024Inspection
Identified that a resident attacked another resident in a shared room, indicating safety issues with accommodations.
Type A87468.1(a)(2)
25 Sept 2024Inspection
25 Sept 2024Inspection
Observed complete resident files, proper first aid kit contents, and P&I monies matching records; no deficiencies were cited.
20 Sept 2024Inspection
20 Sept 2024Inspection
Observed that the environment remained at a comfortable temperature, hot water stayed within the required range, safety systems including fire alarms and CO detectors worked, medications were properly labeled and matched with records, and staff files were complete; no deficiencies cited.
20 Sept 2024Inspection
20 Sept 2024Inspection
Investigated an incident on August 29, 2024, in which a resident attacked another; staff followed policies and no deficiencies were cited.
04 Sept 2024Inspection
04 Sept 2024Inspection
Observed the delivery of an amended report and that staff were interviewed during a visit. An exit interview was conducted.
30 Aug 2024Inspection
30 Aug 2024Inspection
Identified failure to report an incident to licensing within seven days.
Type B87211(a)(1)(D)
30 Aug 2024Inspection
30 Aug 2024Inspection
Confirmed a deficiency cited on August 30, 2024 was cleared during a follow-up visit.
30 Aug 2024Inspection
30 Aug 2024Inspection
Investigated a July 25, 2024 incident in which a resident had blood coming from the head. An HR manager was interviewed and the investigation remained ongoing.
15 Aug 2024Complaint
15 Aug 2024Complaint
Identified ongoing pest-control arrangements and that residents could return to their rooms; no deficiencies cited. Found residents received timely medical attention when needed.
15 Aug 2024Complaint
15 Aug 2024Complaint
Investigated the allegation that staff spoke inappropriately to residents and found it unfounded.
21 Jun 2024Inspection
21 Jun 2024Inspection
Identified that staff did not inform 911 of an advance directive or provide the advance directive to emergency personnel during a medical emergency, creating an immediate health and safety risk.
Type A87469(c)(2)
10 Jun 2024Complaint
10 Jun 2024Complaint
Investigated an allegation that staff did not timely respond to a resident's call button presses in the evening.
Type B87468.2(a)(4)
08 May 2024Complaint
08 May 2024Complaint
Investigated the allegation that staff did not call emergency services promptly after finding a resident unresponsive. The death appeared natural with no signs of foul play.
Type A87465(a)(2)
20 Mar 2024Complaint
20 Mar 2024Complaint
Investigated allegations of unsanitary conditions, unkempt conditions, and hazards; observations and interviews did not provide evidence to support the issues at the site.
06 Feb 2024Inspection
06 Feb 2024Inspection
Investigated a case where a resident left the premises, was struck by a vehicle in stormy weather and died; staff conducted searches, notified police, and informed responsible parties and the Long Term Care Ombudsman.
10 Jan 2024Complaint
10 Jan 2024Complaint
Investigated an allegation that staff confined a resident to his room and did not provide a safe environment. Observations showed the door was lockable from inside and could be opened without a key, and the resident later left the room.
29 Nov 2023Complaint
29 Nov 2023Complaint
Identified that staff laughed during a care moment involving a resident's skin injury, affecting the resident's dignity. Other allegations about harming a resident, not responding to a call button, and inadequate food service were not proven.
Type A87468.1(a)(1)
21 Sept 2023Inspection
21 Sept 2023Inspection
Identified inaccuracies in a resident's records and needs-and-services plan related to injuries and skin integrity; formal observations and interventions were not documented.
Type B87466
Type B87464(a)
21 Sept 2023Complaint
21 Sept 2023Complaint
Investigated an allegation that a resident sustained multiple injuries while in care; findings indicated the injuries were healed and could not confirm it was solely the facility's fault.
29 Aug 2023Complaint
29 Aug 2023Complaint
Investigated a resident fall alleged due to staff neglect and delayed call button responses, and a housekeeping and cleaning supplies claim; both were unfounded.
29 Aug 2023Complaint
29 Aug 2023Complaint
Investigated allegations that a staff member mistreated a resident, acted roughly, and asked for money; information could not be confirmed and no violations were found.
21 Jul 2023Inspection
21 Jul 2023Inspection
Found compliance with Title 22 regulations and readiness for licensure.
21 Jul 2023Inspection
21 Jul 2023Inspection
Observed an unannounced case management visit; no citations issued.
21 Jul 2023Complaint
21 Jul 2023Complaint
Found that the allegation that staff did not provide a safe environment and did not seek medical attention for a resident was unfounded, and the allegation that personal belongings were not safeguarded was unsubstantiated.
24 May 2023Complaint
24 May 2023Complaint
Investigated the allegation that staff neglect led to a resident injury while in care. Investigators could not confirm when or where the injuries occurred based on interviews and documents.
04 Apr 2023Complaint
04 Apr 2023Complaint
Identified that a former staff member made racial remarks and sexually inappropriate comments toward a resident.
Type A87468.1(a)
04 Apr 2023Complaint
04 Apr 2023Complaint
Investigated the allegations that staff left a resident on the floor after a fall, did not assist with toileting, and did not provide warm meals. Findings could not confirm the events due to insufficient evidence.
15 Mar 2023Inspection
15 Mar 2023Inspection
Identified that the applicant and administrator participated in COMP II, identity verified, and understanding of licensing requirements confirmed.
15 Feb 2023Inspection
15 Feb 2023Inspection
Observed infection control measures in place and staff wearing masks. No safety hazards were identified and environmental conditions were adequate.
15 Feb 2023Inspection
15 Feb 2023Inspection
Observed PPE in place, properly stored cleaning supplies, and well-maintained resident rooms and dining areas. No deficiencies were cited.
15 Feb 2023Inspection
15 Feb 2023Inspection
Investigated a SOC341 report alleging concerns. Discussed events with the administrator and reviewed documents; no citations were issued.
15 Dec 2022Complaint
15 Dec 2022Complaint
Identified that an item was placed near a resident's face, violating the resident's dignity and personal rights.
Type A87468.1(a)(1)
22 Sept 2022Complaint
22 Sept 2022Complaint
Investigated the allegation that residents were left unattended outside and that staff yelled for no reason; observed the yelling was not directed at anyone and no violations were identified.
06 May 2022Inspection
06 May 2022Inspection
Found no deficiencies during the case management - legal/non-compliance visit.
02 May 2022Inspection
02 May 2022Inspection
Investigated the status of license and change of management/ownership; it concluded with no citations issued.
08 Apr 2022Inspection
08 Apr 2022Inspection
Observed an allegation that the current licensee did not notify licensing about the sale of property and did not provide residents and families with a 60-day notice of changes. Observed that operations continued with staff in place under a management arrangement during ownership transfer.
28 Jan 2022Inspection
28 Jan 2022Inspection
Identified clean rooms, proper cleaning supplies storage, and infection control measures in place with staff wearing masks; no deficiencies were cited.
28 Jan 2022Complaint
28 Jan 2022Complaint
Found that the allegation about not following doctors' orders for a modified diet had issues: the pureed-diet order from the PCP wasn't provided, and the diet was changed after discovery.
10 Sept 2021Inspection
10 Sept 2021Inspection
Identified that two-day perishable and one-week non-perishable food supplies were not in place.
Type A87555(b)(26)
11 Aug 2021Complaint
11 Aug 2021Complaint
Identified financial distress and liability insurance not current during the investigation.
Type A87211(a)(1)(D)
Type B15605.69
11 Aug 2021Inspection
11 Aug 2021Inspection
Observed clean rooms, proper cleaning-supply storage, staff wearing masks, and COVID precautions in place; no deficiencies were cited.
21 Jul 2021Inspection
21 Jul 2021Inspection
Reviewed a stipulation order and waiver with the licensee and his attorney via Microsoft Teams video conference.
10 Feb 2021Inspection
10 Feb 2021Inspection
Identified ongoing COVID-19 precautions, including a red zone, PPE storage, hand hygiene stations, and resident isolation practices. Noted a potential electrical cord hazard and an elevator inspection due by 2/27/2021.
08 Feb 2021Inspection
08 Feb 2021Inspection
Found vaccination progress underway with most residents and staff anticipated to receive the second COVID-19 dose by 2/19/2021. Observed ongoing infection-control measures, hand hygiene signs, PPE storage, social distancing, and clean areas, with a couple of minor maintenance items noted (broken toilet paper holder and briefly disabled exit door alarm).
04 Feb 2021Inspection
04 Feb 2021Inspection
Found that an unannounced case-management visit reviewed isolation status, staff COVID testing, PPE use, and resident care plans, with notes about red-zone procedures and ongoing training. No deficiencies were cited.
28 Jan 2021Inspection
28 Jan 2021Inspection
Identified PPE use concerns in the red zone, including a staff member not wearing a mask or face shield and removing PPE to be heard. Noted inconsistencies in cleaning solution practices and SIT times, and that staff training occurred with documentation to follow.
27 Jan 2021Complaint
27 Jan 2021Complaint
Investigated a complaint about COVID-19 safety and care, found ongoing issues with staff adherence to precautions, sanitation, and resident care, including incontinence management.
Type A87405(d)
Type A87464(f)
Type B87303(a)
Type B87625(b)(3)
27 Jan 2021Inspection
27 Jan 2021Inspection
Identified plans for Red Zone staff to isolate in a hotel and ongoing accommodations coordination; discussed two residents—one new admission adjusting well, and one returning from a higher level of care with resolved mental health issues and no behavioral incidents since readmission.
Observed a single lunch service with staff assistance, residents spaced throughout dining and activity areas, six needing feeding help, and one resident not wearing a mask; food properly stored, sharps secured, refrigeration temperatures within range, and a process to deliver meals to the Red Zone via care staff.
25 Jan 2021Inspection
25 Jan 2021Inspection
Reviewed notes from a case management visit documenting a resident's post-COVID-19 vaccine reaction with confusion and fever, EMS responded and transport was refused, and a new admission arriving expected to require isolation after hospital transfer. Identified a prior lapse where a resident returned from hospital without following the designated isolation and re-admission procedures, and observed issues such as restrooms lacking hand soap, no paper towels, and an uncovered trash can, with painting underway in one area.
22 Jan 2021Inspection
22 Jan 2021Inspection
Identified ongoing infection prevention measures, including locked entry with screening, PPE use, hand hygiene, and visitor logs with social distancing. Noted the dementia plan was being revised and a vaccination clinic was planned, with ongoing staff trainings and staffing considerations described.
19 Jan 2021Inspection
19 Jan 2021Inspection
Reviewed activities at the residence, including staff vaccination progress, resident transfers between hospital and rehabilitation, and a resident's return from higher care with hospice planned; elopement training and alarm reliability issues were being addressed. Observed medication audits, room/restroom conditions, and signage needs, including a soap shortage in one restroom and ongoing efforts to post masking and social distancing reminders.
15 Jan 2021Inspection
15 Jan 2021Inspection
Investigated a resident elopement that resulted in injury due to insufficient supervision and door alarm issues.
Type A87101(c)(3)
Type A1569.2(c)
Type A87705(j)
11 Jan 2021Inspection
11 Jan 2021Inspection
Found no deficiencies observed at the site. Noted ongoing COVID testing and vaccine scheduling, continued adherence to safety precautions, and routine refrigerator temperature monitoring with exit doors kept locked.
08 Jan 2021Inspection
08 Jan 2021Inspection
Identified a deficiency where residents did not have ready access to soap and paper towels, posing an immediate hygiene risk. Also noted inconsistent access to hygiene supplies and restroom amenities.
Type A87307
08 Jan 2021Complaint
08 Jan 2021Complaint
Investigated COVID-19 safety concerns and identified that staff worked while symptomatic, PPE and sanitization practices were inconsistently followed, residents were not consistently moved to designated areas, and staffing shortages with inadequate supervision persisted.
07 Jan 2021Inspection
07 Jan 2021Inspection
Found all residents who were mass-tested on 12/30/2020 were negative, with 24 onsite and one resident still hospitalized, and a resident who had a fall unavailable for interview. Identified inconsistencies in written communication and MAR documentation; provided technical assistance to standardize the log, ensure daily medication audits include effectiveness checks, and support dementia-related activities, while noting system upgrades improving phone and wifi coverage.
04 Jan 2021Inspection
04 Jan 2021Inspection
Identified that mass testing results from 12/30/2020 remained pending and no resident showed signs or symptoms; daily line lists were no longer requested, with SIRs and verbal updates provided to the regional office. Identified an unwitnessed fall with brief hospitalization and relocation to another room, a red-zone plan for new admissions and COVID-positive residents, PPE supply was adequate, and an activity calendar and updated map were in development.
31 Dec 2020Inspection
31 Dec 2020Inspection
Identified safety and personal-right concerns, including an exit door alarm disabled with an unlocked second-floor exit, cluttered outdoor areas with pallets and tables leaning against the building, stored items in the side yard creating trip hazards, exposed wires, and lack of social distancing signage and sanitization supplies.
Type A80087(a)
Type A87468.1(a)(2)
30 Dec 2020Inspection
30 Dec 2020Inspection
Found that during an unannounced case management visit there was an order to remove the suspension of new admissions still in process, with questions about return-to-work guidance, PPE and fire safety, and doors observed left unlocked. Also noted a civil penalty had been issued for a prior uncorrected violation.
28 Dec 2020Inspection
28 Dec 2020Inspection
Found no updates or incidents; medication records largely matched the logs, with one December dosage entry duplicated and corrected for January, and daily audits were accurate with no deficiencies observed.
24 Dec 2020Inspection
24 Dec 2020Inspection
Identified safety and dementia-care deficiencies, including unsecured exit doors and unattended tools, plus gaps in activity planning and fire/earthquake drill history.
Type A87468.1(a)(2)
Type A87705(b)(2)
Type A87705(j)
Type A87705(f)(1)
Type A87705(k)(3)
Type B87705(7)
22 Dec 2020Inspection
22 Dec 2020Inspection
Identified ongoing COVID-19 precautions, alarmed exit doors, and isolation-area preparations, with activities adapted for safety. Noted several documents were requested for review, and observations were limited by wifi connectivity and ongoing upgrades.
21 Dec 2020Inspection
21 Dec 2020Inspection
Found no deficiencies noted during the visit. Observations included a clean, stocked kitchen; residents wearing masks and practicing social distancing; proper medication storage and logs; while two exit doors had no working alarms and some signs were outdated.
18 Dec 2020Inspection
18 Dec 2020Inspection
Found no deficiencies during the visit. Observed mask use and distancing, clean and well-stocked facilities, proper storage, and up-to-date logs and records.
14 Dec 2020Inspection
14 Dec 2020Inspection
Found no deficiencies during the visit; PPE, sanitization stations, isolation area setup, and staff screening and training records were in place.
10 Dec 2020Inspection
10 Dec 2020Inspection
Found no deficiencies observed today; PPE station and signage were in place, and questions about the disinfectant used and its contact time were noted.
09 Dec 2020Inspection
09 Dec 2020Inspection
Identified that a remote case-management visit discussed resident status, a licensee update, and a phone-system upgrade in progress; noted recommendations to review the Mitigation Plan and to plan for filling rooms, managing new admissions, and providing quarantine resources and PIN information. Identified items requested for completion by 12/18/2020—resident reappraisals and care plans for all residents, an Executive Director Job Duty Statement, and a signed infection preventionist Job Duty Statement—with a follow-up review scheduled.
09 Dec 2020Inspection
09 Dec 2020Inspection
Investigated a text-based allegation of staff-to-resident abuse reported on 11/30/2020. Interviewed the resident and found no injury, no recollection of an incident, and the resident stated she is treated well, with an exit interview conducted with the executive director.
08 Dec 2020Inspection
08 Dec 2020Inspection
Identified COVID-19 safety procedures during an announced case management visit via Teams, including entry screening, temperature checks, mask use, hand hygiene, and PPE donning/doffing demonstrations, and observed isolation-area readiness. Noted resident line-list updates and required documentation with due dates; an exit interview was conducted with management.
07 Dec 2020Inspection
07 Dec 2020Inspection
Identified health changes among residents, including one hospitalized, and described a staff transition with new management duties during a case management visit. Noted updates in trainings, job duties, and documentation processes, and an exit interview was conducted.
04 Dec 2020Inspection
04 Dec 2020Inspection
Reviewed resident statuses, care plans, staff documentation, and training status during a virtual case management visit, identifying gaps in care plan updates, proof of trainings, and daily logs, while monitoring residents' conditions and hospice status.
03 Dec 2020Inspection
03 Dec 2020Inspection
Reviewed on-site COVID-19 precautions, including a single entry point with sanitizer, PPE, and staff and visitor screenings. Identified ongoing staffing updates, training progress, and daily coordination among leadership and medical staff regarding residents' conditions.
02 Dec 2020Inspection
02 Dec 2020Inspection
Conducted a case management visit via Microsoft Teams on December 2, 2020, with 24 residents on site and one hospitalized; surveillance testing was negative and health status updates included weight gain, wound healing, and ongoing monitoring.
Reviewed documents received and conducted an exit interview with the administrator.
01 Dec 2020Inspection
01 Dec 2020Inspection
Identified hazards related to hygiene, including no handwashing signage and soap for two residents; noted ongoing staffing and management changes during a case management review.
Type A87468.19
Type A87405
Type A87555
30 Nov 2020Inspection
30 Nov 2020Inspection
Identified resident care concerns and reviewed related documentation, including medication pickup verification, eviction notices, behavior outbursts, and staff training and job descriptions.
24 Nov 2020Inspection
24 Nov 2020Inspection
Reviewed the case management visit and related documents; discussed clarifying the Infection Preventionist role, changes in residents’ conditions, and staff training and job descriptions. Noted ongoing administrative communications and documentation updates.
23 Nov 2020Inspection
23 Nov 2020Inspection
Identified issues with medication administration and record-keeping, including PRN medications not properly documented or authorized.
Type A80075(b)(5)(c)
23 Nov 2020Inspection
23 Nov 2020Inspection
Identified COVID-19 status for 25 residents, with 20 recovered and 5 negative, during a case management visit. Reviewed staff screening and documentation practices and discussed leadership communications with the on-site team.
20 Nov 2020Inspection
20 Nov 2020Inspection
Found that an announced case management visit occurred via Teams, with a census of 26 residents including six on hospice and three monitored daily due to instability. Found that staff and visitor screening procedures were outlined, no deficiencies were cited, and an exit interview was conducted.
19 Nov 2020Inspection
19 Nov 2020Inspection
Confirmed a case-management visit occurred with a 26-resident census—21 positive (all cleared) and 5 negative; one resident became agitated in her room, and six residents were on hospice (three monitored daily) with no changes in condition. No deficiencies were cited.
18 Nov 2020Inspection
18 Nov 2020Inspection
Confirmed a Teams-based case management visit reviewing resident status, relocations, hospice care, and planned site changes; observed updated line lists, PPE station adjustments, and building-access updates. Found no deficiencies.
17 Nov 2020Inspection
17 Nov 2020Inspection
Identified that PPE donning/doffing postings and COVID-19 color-coded signs were not posted, creating potential safety risks for residents.
Type A87468.1(a)(2)
16 Nov 2020Inspection
16 Nov 2020Inspection
Confirmed a census of 26 residents, with 21 previously positive residents now cleared and five negative; one resident remains hospitalized and may need a higher level of care. An unwitnessed fall occurred with no SIR yet submitted; two residents previously on quarantine have been cleared; six residents are on hospice; surveillance testing was negative, and no deficiencies were observed.
13 Nov 2020Inspection
13 Nov 2020Inspection
Identified multiple health and safety deficiencies at the site, including incomplete staff COVID-19 screenings, missing PPE guidance postings, and a resident not wearing a mask. Found unsafe storage of medications and first-aid supplies, a broken cabinet lock exposing personal items, a quarantined resident not wearing a mask, and clutter plus improper storage of chemicals and expired food.
12 Nov 2020Inspection
12 Nov 2020Inspection
Found 26 residents, with 21 positive COVID-19 cases (19 cleared, 5 negative); one resident remained hospitalized and two were readmitted, including one in a shared room with a dependent resident and the other in a private room, both facing isolation challenges. No deficiencies observed; surveillance testing results pending; exit interview completed with the administrator.
11 Nov 2020Inspection
11 Nov 2020Inspection
Confirmed on a Teams call that 24 residents were on site (19 cleared after prior positive status and 5 negative); one resident hospitalized with an unclear discharge date, and two readmissions from SNF were being arranged with separate bathroom use. Six residents were on hospice (five stable, one symptomatic; another awaiting hospice coordination), there were no staffing shortages or PPE needs, surveillance testing results were pending, and no deficiencies were observed.
11 Nov 2020Inspection
11 Nov 2020Inspection
Identified a follow-up call addressing staff training, policy posting, and removal of similar items in a memory care area, with administrators from all shifts involved. Discussed two readmissions, sought guidance from the local health department on isolation duration and communal dining, and noted that surveillance testing had begun with results pending; no deficiencies were found and an exit interview was completed.
10 Nov 2020Inspection
10 Nov 2020Inspection
Found 24 residents on site, including 19 previously positive but cleared and 5 negative; one hospitalized with an unknown discharge date, six deaths, and six on hospice (five stable, one symptomatic), plus one awaiting hospice coordination, with the last new positive reported on 10/18/2020 and three residents still monitored.
Reported nine staff on the morning shift; no deficiencies observed.
10 Nov 2020Inspection
10 Nov 2020Inspection
Identified several concerns during an unannounced visit, including improper handling of soiled laundry, unlabeled or inconsistently labeled cleaning products with incorrect sit times, and insufficient social distancing in dining and common areas.
09 Nov 2020Inspection
09 Nov 2020Inspection
Identified multiple deficiencies related to safety, sanitation, and communication, including lack of handwashing signage, open trash in hallways, soiled laundry on the floor, chairs stacked in the dining area, and delayed telephone calls.
13 Oct 2020Inspection
13 Oct 2020Inspection
Identified concerns that residents had injuries, pressure sores, or other health conditions that may not have been reported.
09 Oct 2020Inspection
09 Oct 2020Inspection
Reviewed staff and resident rosters and schedules, delivered PPE, and toured all floors; identified positive and negative residents and where they resided (on-site or in hospitals), including COVID-19 positive residents on the third floor; no citations were issued.
07 Oct 2020Inspection
07 Oct 2020Inspection
Confirmed six residents tested negative for COVID-19 and five were awaiting results, with five staff testing negative and one awaiting results. Coordinated with local health authorities and licensing to monitor COVID-19 cases.
06 Oct 2020Inspection
06 Oct 2020Inspection
Identified PPE drop-off, discussed staffing plans, and provided reminders about CHHS guidelines and postings, with food supplies in place; no deficiencies cited, and the licensee will contact the licensing agency if more PPE is needed.
04 Oct 2020Inspection
04 Oct 2020Inspection
Found sufficient food supplies and discussed infection control and staffing with the administrator; no deficiencies cited.
03 Oct 2020Inspection
03 Oct 2020Inspection
Confirmed two residents were transferred to hospitals for assessment, with ambulance transfers observed and transfer information collected for each resident. Discussed staffing and ongoing COVID-19 guidelines, and noted meals in place with breakfast served on site and lunch and dinner catered; no deficiencies cited.
19 Feb 2020Inspection
19 Feb 2020Inspection
Reviewed records related to an unusual incident involving a resident, ensuring staff received proper training; no deficiencies were identified.
18 Nov 2019Inspection
18 Nov 2019Inspection
Reviewed a fall incident involving a resident who left the facility unassisted despite an ankle alarm system, resulting in injury and an unwitnessed fall outside the premises. The resident was hospitalized and returned the same day, with the alarm system not activating as it should have.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Hopkins Manor Pacific. The information above has not been verified or approved by the owner or operator. For exact information, please contact Hopkins Manor Pacific directly. There is no cost for this service. We are compensated by the community you select.
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