Herman Health Care Center

    2295 Plummer Ave, San Jose, CA 95125
    • Assisted Living
    • Skilled Nursing

    Compassionate, dignified, attentive, gentle care

    I'm very satisfied with the comfortable environment and consistently attentive, compassionate staff who treat residents with dignity and use a gentle, not over-medicated approach. Ivanna's helpfulness and Emma's dedication and proactive communication-along with clear health updates, strong long-term and end-of-life support, meals, housing advocacy, and evident care progress-make this a truly caring place I'd recommend.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.92·(13)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      3.7
    • Meals

      5.0
    • Amenities

      3.9
    • Value

      3.9

    Pros

    • Compassionate caregiving
    • Dedicated, proactive staff members
    • End-of-life support and palliative attention
    • Assistance with housing advocacy
    • Comfortable, well-maintained environment
    • Attentive care for residents with disabilities
    • Reliable meal service
    • Conservative medication management

    Cons

    • Inconsistent family communication and responsiveness
    • High staff turnover and staff burnout
    • Weak personal-property controls and accountability
    • Gaps in resident safety monitoring and protocols
    • Variable management oversight and follow-up
    • Staff availability affected by administrative duties
    • Inconsistent incident-reporting and complaint-resolution processes

    Summary of reviews

    The reviews present a mixed picture of Herman Health Care Center. Several accounts describe strong, individualized caregiving: named staff members are highlighted for compassion, proactive outreach, and advocacy on behalf of residents (including assistance with housing and end-of-life needs). Families also note a comfortable physical environment, attentive support for residents with disabilities, deliberate medication approaches, and routine meal service. These comments suggest the facility can deliver person-focused care when staff continuity and engagement are present.

    At the same time, a recurring theme is variability in how the facility operates. Communication with families is described as uneven — examples include delayed or nonexistent call-backs, messages not being acknowledged, and administrative meetings cited as a barrier to timely responses. Reviewers identify high staff turnover and signs of burnout, which appear to contribute to inconsistent care continuity and variable responsiveness. While some individual caregivers receive strong praise for going beyond expectations, that level of performance does not appear uniformly sustained across the staff complement.

    A significant operational concern centers on security and accountability for residents' personal property. Multiple accounts reference missing items and related distrust; these descriptions point to weak personal-property controls and a need for clearer accountability processes. Because these are serious claims, prospective families should ask facility management about inventory and property-protection procedures, incident documentation, and how missing-item complaints are investigated and resolved.

    Management and oversight are additional areas for scrutiny. Reviews suggest gaps in follow-up on family concerns and in incident-reporting mechanisms, with some suggestions that staff availability is reduced by administrative scheduling. These organizational issues can amplify front-line staffing challenges and affect perceived safety and reliability of care. Conversely, where management supports individual caregivers and maintains staffing stability, the facility appears capable of delivering attentive, compassionate care.

    Information on activities and structured programming is limited in the available feedback; reviewers emphasize caregiving and operational matters rather than social programming. Prospective residents and families should request up-to-date information on activity schedules, therapeutic programming, and staffing ratios during different shifts. Key questions to ask facility leadership include communication protocols for families, staff turnover rates and retention strategies, property-protection policies, incident reporting practices, and specific examples of how end-of-life and disability-related needs are accommodated.

    In summary, Herman Health Care Center shows strengths in individualized, compassionate care delivered by dedicated staff members, but there are consistent operational concerns around communication, staffing stability, accountability for personal property, and oversight. Families considering this facility would be well served by direct, specific inquiries into the operational areas noted above and by observing current staff–resident interactions and administrative responsiveness during a visit.

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    Medicare Ratings

    1·/ 5
    Cited by CMS for abuse, or potential for abuse, on its most recent survey cycle.
    • Overall

    • Health Inspection

    • Staffing

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Herman Health Care Center

    Herman Health Care Center is located at 2295 Plummer Ave, San Jose, CA, 95125.

    About Herman Health Care Center

    Herman Health Care Center is a medium-sized nursing facility with 99 beds, situated in San Jose, California. As a for-profit entity under individual ownership, it operates independently and is not affiliated with any continuing care retirement community. The center provides both short-term rehabilitation and long-term care services, participating in both Medicare and Medicaid programs to support a range of residents with diverse financial and health care needs.

    The facility offers short-term rehabilitation for individuals recovering after a hospital stay from conditions such as stroke, heart attack, infections, or accidental injury. In this care category, around 30.7% of residents were able to return home following their rehabilitation. The rate of major falls reported among residents was 1.7%, while infections resulting in hospitalization accounted for 7.4% of short-term stays. Furthermore, emergency room visits were required by 13.5% of short-term residents during their time at the center. Each resident receives an average of 3 hours and 37 minutes of nurse staffing per day, contributing to both medical and daily living support. Notably, the facility is rated as having excellent consistency between weekend and weekday staffing levels.

    For those in need of long-term care, the center maintains a focus on preserving residents' independence and quality of life. Approximately 79.7% of long-term care residents were able to maintain self-care abilities, including moving, eating, and performing other daily activities without help. The facility also emphasizes preventive health measures, with 99.5% of its residents having received the annual influenza vaccination. Emergency room visit rates in this category were relatively low, with just 1.9 visits per 1,000 patient days.

    Herman Health Care Center has undergone regular inspections focusing on health, fire, and safety standards typical for nursing homes. These inspections cover a broad range of care aspects such as assistance with activities of daily living, honoring residents' rights, development and implementation of individualized care plans, and ensuring safe medication practices. The facility was cited for several areas in which improvements were required, including timely communication of health status and services, reporting suspected abuse or neglect, coordination of assessments, and providing safe and appropriate pain management and respiratory care. Other inspection findings included the need for enhanced food storage and preparation standards, thorough medication management, and maintaining accurate daily records of nurse staffing.

    Despite these areas for improvement, violations recorded were generally classified as having a low potential for harm and affected a limited number of residents. Many of the issues cited were addressed within a relatively short timeframe and covered a range of operational, clinical, and quality-of-life domains, such as proper installation of bed rails, maintenance of infection prevention and control programs, provision of adequate room space, disposal of refuse, and ensuring the competencies of care providers.

    Overall, Herman Health Care Center is a facility that serves a variety of needs for older adults and individuals requiring skilled nursing or prolonged support with daily activities. Residents benefit from consistent staffing, standard preventive care protocols, and participation in both Medicare and Medicaid programs, helping to address the needs of a diverse and medically complex population.

    People often ask...

    Herman Health Care Center offers assisted living and skilled nursing.

    The full address for this community is 2295 Plummer Ave, San Jose, CA 95125.

    No, Herman Health Care Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Herman Health Care Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Herman Health Care Center directly. There is no cost for this service. We are compensated by the community you select.

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