AnonymousCurrent/former resident
    4.0

    Lovely castle, frustrating staff communication

    I love the place - a big castle with about 16 bedrooms, one dining hall, an office and outbuildings (tuff shed/solar house) and a lively colony of roughly 30 people from Europe and the U.S. However, phone lines often go unanswered and it's frustratingly hard to reach staff; communication needs major improvement.

    Pricing

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    Amenities

    3.50 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.5
    • Meals

      3.5
    • Amenities

      3.5
    • Value

      3.5

    Location

    Map showing location of Stone Haven Care

    About Stone Haven Care

    Stone Haven Care serves seniors in Sunnyvale, California, and has been doing so since 2013 with room for about 33 residents, and you'll find a mix of older adults from Europe and the United States living there. The facility sits at 578 N Mathilda Ave, with 16 bedrooms, a dining hall for meals, and an office, plus there's a feature called the "tuff shed or Solar house" that's part of the property, which stands out a bit from typical senior facilities. Stone Haven Care gives both skilled nursing and assisted living, as well as licensed adult residential care and foster care services, and they're managed by Chidi Ikeme. Staff members help with things like medication management, bathing, getting dressed, daily housekeeping, and laundry, all to support residents with the tasks of everyday life, and they work to keep things comfortable and safe so seniors can keep as much independence as possible. Personal care assistance is available, and the staff makes sure meals are served together and arranges social activities to keep people connected. Stone Haven Care carries special name-named programs unique to their facility, though the details aren't listed here, and they report a low number of citations over the last five years, with only two, which is fewer than the state average for places like this. The facility doesn't currently accept Medicare unless it's specifically certified, and it stays open for visits or services from 9 AM to 5 PM Monday to Saturday, but if someone needs 24-hour help, that's covered on Sundays. The building is licensed as an adult residential care home through the California Department of Social Services, and it falls under foster care in the business category, so there are rules to follow about professional licensing, bonding, or registration, and it's watched over by local or state authorities like the Department of Aging. Stone Haven Care isn't accredited by the Better Business Bureau, but it puts an emphasis on making a community where residents feel like they belong, offering different services to fit each person's needs and aiming to keep families feeling at ease about their loved ones' care.

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