The reviews for Huntington Retirement present a strongly mixed but highly polarized picture: many families report exceptional, compassionate care and a bright, clean facility, while a significant number describe deep administrative failures, staffing problems, and even serious safety concerns. Positive comments repeatedly praise direct care staff across roles — caregivers, nurses, kitchen, housekeeping, and maintenance — as attentive, loving, and dedicated. Multiple reviewers describe a family-like atmosphere, strong resident-staff bonds, and a true sense of community where residents laugh, socialize, and feel well-treated. The facility itself is frequently described as clean, attractive, and recently upgraded in parts, with roomy private accommodations, good natural light, and convenient location near a hospital and dialysis center. PACE and hospice services receive specific commendations, and transportation to appointments and local errands is appreciated by families. Activities programming such as bingo, arts and crafts, exercise, outside walks, entertainers, and outings is cited regularly as a strength contributing to residents' socialization and quality of life.
Care quality and direct-staff performance are the most consistently positive themes. Many reviews call the caregivers "angels," note compassionate hospice support, and report that residents felt safe, comfortable, and well-cared-for. Night staff responsiveness and the coordination among transportation, kitchen, housekeeping, and nursing are noted as evidence of a cohesive team in many accounts. Several reviewers also emphasize that their family members quickly made friends and benefitted from the social environment, and some highlight restaurant-style dining and regular meal service as a plus.
Despite these strengths, a persistent and serious set of concerns centers on management, communication, and staffing. Numerous reviewers report poor administrative responsiveness, unanswered calls and emails, and an overall sense that management is inadequate or indifferent. Several accounts describe rent increases without notice, contracts not being honored, and disputes serious enough to involve the Ombudsman. There are repeated mentions that remodeling was cosmetic or limited to unoccupied rooms, creating a perception that leadership is prioritizing appearances and revenue over resident needs. A holiday gift fund controversy and other money-related grievances appear in multiple summaries, reinforcing concerns about business decisions negatively affecting the community.
Staffing levels and turnover emerge as another critical pattern. Multiple reviewers describe recent staff cuts, overworked caregivers, and a decline in the small, personal extras that made the community feel like home. Some families link a change in management to a deterioration in care: where previously there was warmth and continuity, new leadership is described as causing fear of job loss and prompting departures. This staffing stress is directly connected in several reviews to lapses in care — delayed medication administration, unresponsive med techs, and reduced supervision in memory care. More severe allegations appear in some summaries, including verbal, mental, and physical abuse, neglect of life-saving medication, and abrupt discharges; these reports are isolated but extremely serious and contrast sharply with other accounts of exemplary care.
Dining, amenities, and programming receive mixed feedback. While many praise the dining staff and restaurant-style service, others find the food mediocre or lacking in vegetable options. WiFi reliability is an issue called out more than once, with at least one report that service was discontinued. Activity offerings are generally positive, but some families wished for more intellectually stimulating programs. Private-room layout and the apartment-like feel satisfy some residents, while others desired a more open communal design.
Overall, the reviews indicate a facility with significant strengths in direct caregiving, facility cleanliness, and community life, but also serious and recurring administrative and operational problems that have led to vastly different resident experiences. The pattern suggests that families considering Huntington Retirement should perform targeted due diligence: ask about current management and turnover, staffing ratios (especially for memory care and night shifts), recent Ombudsman complaints and how they were resolved, policies on contracts and rent increases, medication administration procedures, and WiFi/dining provisions. Because experiences range from glowing praise to severe allegations of neglect and mismanagement, prospective residents and families will want in-person tours, conversations with multiple staff members, and references from current residents and families to gauge whether recent changes have been addressed and to determine the consistency of care and leadership.
