I feel confident my loved one is well cared for-staff and administration are warm, attentive, and professional, the facility is immaculate with bright rooms and a lovely garden, and there are plenty of activities and generally good meals. The location is convenient for visits and the whole place gives me real peace of mind; I would recommend it.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.02·(99)
Overall rating
5
4
3
2
1
Care
3.9
Staff
3.9
Meals
3.8
Amenities
4.2
Value
2.3
Pros
compassionate and attentive caregiving staff
dedicated memory-care team and programming
clean, well-maintained building and grounds
newly remodeled, comfortable living spaces
private and apartment-style unit options
inviting common areas and spacious bistro
well-kept outdoor garden and courtyard
engaging activities program (fitness, art, music, movies)
regular social events and family holiday programming
on-site nursing and periodic physician visits
nutritious and varied meal service with a chef-led kitchen
friendly and attentive dining staff
supportive move-in assistance and transition support
transportation for appointments
accommodations for non–English-speaking residents
hotel-like amenities and emergency readiness
convenient location near shopping and family
COVID-infection-control success and protocols
affordable pricing options and transparent billing for some units
positive effects on resident mood and dignity
Cons
chronic understaffing affecting day-to-day care
high staff turnover and management instability
delays in responding to resident call systems
inconsistent medication and oxygen-supply practices
laundry and housekeeping process gaps
variable meal consistency and menu quality
gaps in family communication and managerial responsiveness
Staff conduct and workplace culture
administrative emphasis on revenue/occupancy over care delivery
price increases and limited pricing transparency
limited accessibility in certain bathing and shower areas
unreliable or limited transportation services
Summary of reviews
The collected reviews present a facility with clear operational strengths alongside recurring operational vulnerabilities. Strengths center on direct resident experience: many families praise compassionate, attentive caregivers, a dedicated memory-care team, and an active activities program that includes fitness classes, art workshops, music, chair yoga, and nightly movies. Reviewers frequently cite improvements in resident mood and mobility after admission, consistent social engagement, and supportive move-in assistance. On-site clinical presence (nursing and monthly physician visits) and emergency-readiness were highlighted as reassuring elements for families.
Dining and communal life receive generally positive attention. Several reviewers describe nutritious, chef-led meals, a friendly dining staff, varied menus, and attractive communal dining and bistro areas. The property’s physical environment is commonly described as clean, newly remodeled in parts, and well maintained: indoor living spaces, private and apartment-style units, an appealing garden and courtyard, and hotel-like amenities appear to contribute to a home-like atmosphere. The facility’s location near shopping and convenient transportation for appointments are additional practical advantages.
Despite these strengths, a consistent set of operational concerns emerges. Staffing levels and staff turnover are the most frequently noted issues; understaffing is described as contributing to rushed care, longer call-button response times, and variable caregiver availability. Several reviews also indicate inconsistent medication-management practices and lapses in maintaining portable oxygen supplies. Housekeeping and laundry procedures show gaps — examples include lost or mislabeled clothing and uneven room-tidiness — which point to process and oversight weaknesses rather than a uniformly unclean environment.
Management and communication are another area of mixed feedback. Some families praise responsive directors and clear explanations, while others report management instability, slow responses to family inquiries, and perceived administrative prioritization of occupancy or revenue over operational quality. Meal quality is generally a strength but is described as inconsistent in a subset of accounts, and special-diet options (e.g., vegetarian choices) are sometimes limited. Accessibility is adequate in many parts of the property, but a few reviewers note a lack of wheelchair-accessible showers or bathroom adaptations in certain units. Finally, transportation reliability and occasional pricing increases or billing-transparency concerns are points for families to clarify during tours.
For prospective residents and families: the facility offers strong social programming, a well-regarded dining experience in many cases, and a welcoming physical environment that supports resident quality of life. However, evaluate staffing ratios and turnover, ask about specific medication- and oxygen-management protocols, review housekeeping and laundry processes, and request written clarification of pricing and transportation services. A focused tour with conversations about recent management changes, emergency response timelines, and accessibility features will help determine whether the facility’s strengths align with a prospective resident’s care needs.
Reviews written on Mirador
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Location
Valley Silvertown is located at 6833 Fallbrook Ave, West Hills, CA, 91307.
About Valley Silvertown
Valley Silvertown sits in the West Hills neighborhood and serves as a licensed Residential Care Facility for the Elderly in California, providing long-term care for seniors with different needs and abilities, and there's no reason to dance around the fact that they don't accept Medicare unless the Centers for Medicare & Medicaid Services certifies them, but they do offer a variety of services including assisted living, nursing home care, memory care, independent living, and even hospice support, all within their 183 licensed beds. The living spaces include studios, one-bedrooms, semi-private, and even luxury suites, with some rooms featuring balconies and individual controls for heating, air conditioning, and cable TV, so there's comfort and some independence, and most units have private bedrooms and sometimes a kitchenette, and residents can have pets like dogs and cats, although they don't allow smoking indoors. You'll see people eating through their restaurant-style dining, but they also have room service and guest meal options, and for daily living they've got staff on hand twenty-four hours a day, awake and ready to help, including skilled nurses, a doctor on call, and several visiting professionals like podiatrists, dentists, and therapists in physical, occupational, and speech care.
Safety is handled with secure buildings and technology like bracelets that help prevent wandering, especially in the separate memory care building, which is designed for people with dementia or Alzheimer's, and that specific area also handles behavior care, accommodates residents with serious behavior issues, and looks after people who may be at risk for getting lost or leaving the property. There's standby help with transferring, such as with mechanical lifts, and staff can give reminders or help with bowel and bladder incontinence for those who need it, making sure everyone's medical and wellness needs get checked on-including diabetic care where staff monitor blood sugar and help with insulin shots, while RNs and medication technicians manage medicine safely.
Valley Silvertown makes living easy with things like free transportation, parking, homecare onsite, and activities both inside and outside the building to keep people engaged, including programs for those with memory challenges, so there's always something on the calendar, whether it's devotional services, visits to the onsite beautician, social events, or health and wellness activities, and they set up areas both indoors and outdoors for relaxing or socializing, all wheelchair accessible, with Wi-Fi and high-speed internet for those who want to keep up with the outside world. Residents have access to a range of staff trained in memory care, and personalized care plans help keep everyone comfortable and well cared for at whatever level they need, while the facility itself tries to offer a balance of independence and personal help, letting people make friends or pursue hobbies without the worry of chores. With a focus on successful aging and a mission to help people live happier and with purpose, Valley Silvertown supports body, mind, and spirit, always trying to provide a welcoming setting with private or shared rooms, and they encourage anyone interested to reach out for more information, since current availability isn't reported.
Founded in 2008 and headquartered in Redding, California, Northstar Senior Living has established itself as one of the premier providers of senior living management and consulting services in the United States. Under the leadership of President and CEO Rick Jensen, who co-founded the company, Northstar has built a reputation for excellence in senior care management through its commitment to setting industry gold standards. The privately owned company operates approximately 40-51 communities across nine states, offering comprehensive management services that span the full spectrum of senior living operations.
People often ask...
Valley Silvertown offers competitive pricing, with rates starting at a cost of $2,100 per month.
Valley Silvertown offers assisted living and memory care.
There are 61 photos of Valley Silvertown on Mirador.
The full address for this community is 6833 Fallbrook Ave, West Hills, CA 91307.
No, Valley Silvertown does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated the allegations of insufficient staffing and an uncomfortable dining room temperature; interviews and observations indicated there were enough servers for meals and the dining area temperature met regulatory ranges.
10 Apr 2026Inspection
10 Apr 2026Inspection
Identified that a dietitian had not reviewed the menu and food service program within the last six months, and related records were incomplete.
Type BCCR87555(b)(17)
09 Apr 2026Inspection
09 Apr 2026Inspection
Observed safety features and daily activities with no immediate health or safety hazards noted.
04 Dec 2025Complaint
04 Dec 2025Complaint
Investigated the allegation that a volunteer performed staff duties without sufficient supervision.
Type B87411(b)
04 Dec 2025Inspection
04 Dec 2025Inspection
Identified multiple licensing deficiencies, including an emergency exit padlocked and an unlocked roof accessible to residents. A bedridden resident was housed in a non-bedridden room, and eviction notices and medication policy terms were found deficient.
Type A87705(d)
Type A87468.1(a)(6)
Type A1569.72(c)
Type A1569.683(a)
Type A87405(d)(2)
Type B1569.683(a)
Type B87405(d)(2)
06 Nov 2025Inspection
06 Nov 2025Inspection
Found that a resident left the premises around 6:00 a.m. on 10/20/25; interviews and record review indicated sufficient supervision based on care needs, and no immediate health or safety concerns were observed.
02 Oct 2025Complaint
02 Oct 2025Complaint
Investigated the allegation of insufficient care and supervision and the allegation of unsanitary conditions. Findings showed staff monitored the resident and promptly cleaned the common areas after incidents and reported the concerns.
21 Aug 2025Inspection
21 Aug 2025Inspection
Observed two newly admitted residents were in good condition, with sanitary rooms and needs being met.
11 Jul 2025Inspection
11 Jul 2025Inspection
Investigated two resident falls with concerns about timely staff response. No immediate health or safety hazards were observed.
26 Jun 2025Complaint
26 Jun 2025Complaint
Investigated the allegation that brochures misrepresented offered services and that snacks were not offered. Found brochures were removed and snacks and beverages were available.
Type B87207
15 May 2025Inspection
15 May 2025Inspection
Investigated a staff member by reviewing records and interviewing staff. A follow-up visit was planned to obtain additional information.
17 Jan 2025Inspection
17 Jan 2025Inspection
Found that complete employee records were not available for audit, creating potential health or safety risks, with a deficiency issued for personnel records.
Type B87412(a)
07 Jan 2025Inspection
07 Jan 2025Inspection
Observed an unannounced case management visit; interviewed a resident and the administrator; no immediate health or safety concerns were observed.
18 Jun 2024Complaint
18 Jun 2024Complaint
Investigated allegations that staff violated a resident's personal rights and failed to meet the resident's needs; found insufficient evidence to support the allegations.
15 May 2024Complaint
15 May 2024Complaint
Identified that a staff member began work before criminal background clearance and another slept on duty; interviews and observations showed no hygiene issues affecting residents.
Type A87355(e)(1)
21 Feb 2024Complaint
21 Feb 2024Complaint
Investigated allegations that a resident sustained fractures due to staff neglect and that medication was missing, with interviews and records reviewed.
13 Feb 2024Inspection
13 Feb 2024Inspection
Observed compliance with Title 22 regulations after a change of ownership with residents in care; no deficiencies were identified.
09 Jan 2024Complaint
09 Jan 2024Complaint
Investigated a complaint alleging staff training shortcomings and inadequate laundry service. Found deficiencies related to medication assistance training and basic laundry services, with other concerns about odor, pests, and diapering lacking evidence.
Type B87411(d)
Type B87307(a)(3)(F)
09 Jan 2024Complaint
09 Jan 2024Complaint
Investigated a complaint that staff did not respond promptly to residents due to staffing shortages, and that residents were not provided itemized lists of charges.
Type B87411(a)
21 Dec 2023Inspection
21 Dec 2023Inspection
Observed COMP II completion via a CAB call with the applicant and administrator, and confirmation of understanding of operation, staff qualifications, policies, and required records.
06 Dec 2023Complaint
06 Dec 2023Complaint
Investigated whether staff did not provide a walker to a resident resulting in a fall, did not assist with grooming, and provided inadequate care and supervision.
06 Dec 2023Complaint
06 Dec 2023Complaint
Investigated allegation that staff did not meet residents' dietary needs; interviews and kitchen observations showed meals were served hot, portions adequate, and dietary needs posted and followed.
29 Nov 2023Complaint
29 Nov 2023Complaint
Investigated whether terms of admission agreements were followed; evidence showed a rent increase notice violated one resident's admission agreement. Eviction notices were not issued improperly.
Type B87507(f)
29 Nov 2023Inspection
29 Nov 2023Inspection
Observed room modifications on the first and second floors and discussed steps toward obtaining a new license. No immediate health or safety hazards were observed.
12 Oct 2023Complaint
12 Oct 2023Complaint
Investigated a complaint that a resident's room was dirty and odorous and that clean bedding was not provided. Findings showed odor in one room was supported by interviews, while there was insufficient evidence to support the bedding concern.
Type B87303(a)
12 Oct 2023Complaint
12 Oct 2023Complaint
Investigated the allegation that residents were not provided proper food service. Interviews and observations showed adequate variety and quality of food, with residents receiving special orders as requested.
03 Oct 2023Inspection
03 Oct 2023Inspection
Observed an allegation that a staff member made an unwanted sexual advance toward a resident. Also noted false representations about the facility and construction work without required permits.
Type B87211(c)
Type B87207
Type B87305(a)
20 Sept 2023Inspection
20 Sept 2023Inspection
Investigated an unwanted sexual advance by staff toward a resident, with information collected from the resident, a visitor, and the administrator.
13 Sept 2023Inspection
13 Sept 2023Inspection
Investigated allegations that a staff member made an unwanted sexual advance toward a resident. Interviews and record reviews were conducted, with a follow-up visit planned.
13 Sept 2023Complaint
13 Sept 2023Complaint
Investigated an allegation that staff operated without a proper administrator, and concerns about resident bruising and medication disposal. Evidence from interviews, records, and observations did not confirm the claims.
20 Jul 2023Complaint
20 Jul 2023Complaint
Investigated an allegation that staff did not respond to a resident's call button in a timely manner and that a resident's medication was missing. Interviews indicated staff typically responded within 3-5 minutes, and tests showed timely responses.
10 Jun 2023Complaint
10 Jun 2023Complaint
Investigated a complaint that a resident sustained multiple falls and that an eye drop medication was not administered as prescribed.
Type A87466
Type A87465(a)(4)(a)
11 May 2023Complaint
11 May 2023Complaint
Investigated and found deficiencies related to dietary modifications and response times to call buttons; the showering allegation lacked sufficient evidence.
Type BCCR 87555(b)(7)Modified diets must be provided
Type BCCR 87411(a)(1-7)Personnel Requirements
08 Feb 2023Complaint
08 Feb 2023Complaint
Identified a live cockroach in the kitchen and noted the kitchen area was not kept free of insects; fumigation and pest control services were scheduled for February.
Type A87555(b)(27)
08 Feb 2023Inspection
08 Feb 2023Inspection
Identified failure to notify the Department in writing within 30 days of hiring a new administrator.
Type B87211(g)
30 Nov 2022Inspection
30 Nov 2022Inspection
Identified safety measures to address aggressive behavior after a resident with dementia inappropriately touched another resident.
Type B87705(b)(2)
04 Nov 2022Complaint
04 Nov 2022Complaint
Investigated the allegation that a resident fell causing injury. Found the fall occurred in the dining room, staff attended to the resident, and there was no evidence of staff negligence.
02 Nov 2022Complaint
02 Nov 2022Complaint
Investigated a complaint that staff failed to refill a resident's medication; the allegation was deemed unsubstantiated.
24 Oct 2022Complaint
24 Oct 2022Complaint
Investigated a resident's allegations that clean linen was not provided, the room was not cleaned, and clothing was not provided for a period of time due to staffing shortages during a COVID outbreak in memory care.
Type B87468.1(a)(2)
21 Oct 2022Complaint
21 Oct 2022Complaint
Investigated allegations that two staff drank alcohol during their shifts and failed to provide proper care and medication assistance to residents. Evidence indicated both staff consumed alcohol on duty, impacting residents' care.
Type A87411(a)
21 Oct 2022Complaint
21 Oct 2022Complaint
Investigated allegations of inadequate care and unsanitary conditions affecting a resident. Findings included missed showers, improper incontinence care, failure to reposition every two hours, and missing bed linens.
Type B87464(d)
Type B87307(3)(c)
Type B87303(a)
06 Oct 2022Inspection
06 Oct 2022Inspection
Found no violations and observed compliance with safety and care standards at the site.
16 Sept 2022Complaint
16 Sept 2022Complaint
Investigated a complaint about the quality of food served to residents. Found the allegation unsubstantiated.
14 Sept 2022Complaint
14 Sept 2022Complaint
Investigated a complaint about delayed response to a resident's pull-chord call and a missing qualified administrator. Found that staff took about 27 minutes to respond to the pull-chord, creating an immediate health and safety risk.
Type A87468.1(a)(2)
09 Sept 2022Complaint
09 Sept 2022Complaint
Investigated a complaint that a resident's safety was at risk due to a dog barking and being off leash.
Type B87468.1(a)(2)
24 Aug 2022Inspection
24 Aug 2022Inspection
Investigated an altercation between two residents in which one struck the other, causing a bloody nose. The injured resident was taken to the hospital and returned within an hour, and staff separated them while consulting physicians about potential medication adjustments.
24 Aug 2022Complaint
24 Aug 2022Complaint
Investigated an allegation that staff failed to provide a safe environment for a resident due to another resident's dog barking and being off leash. Interviews and documentation showed steps were taken to address the issue, and no injuries were reported.
08 Aug 2022Complaint
08 Aug 2022Complaint
Investigated the allegation that a resident was assaulted by a roommate. Interviews and records did not confirm the incident.
27 Jul 2022Inspection
27 Jul 2022Inspection
Observed COVID-19 prevention measures, signage, visitor screening, PPE use, and staff assignment guidance during a virtual review with public health officials.
10 May 2022Complaint
10 May 2022Complaint
Investigated the allegation of lack of supervision resulting in inappropriate interactions between residents; no witnesses or evidence supported the claim.
03 Sept 2021Inspection
03 Sept 2021Inspection
Observed infection control measures in place, with centrally stored medications and functioning egress systems; some trash cans lacked fitted lids and one week of non-perishable food was borderline.
23 Jun 2021Complaint
23 Jun 2021Complaint
Identified insufficient staffing causing long wait times for resident assistance and a memory care unit not maintained at a comfortable temperature.
Type A87411(a)
Type B87303(b)
08 May 2021Complaint
08 May 2021Complaint
Investigated allegations that a staff member assisted a resident with a shower while wearing only briefs and live-streamed the scene. Related changes in the resident’s behavior and witness reports were noted.
Type A87777(a)(2)
14 Apr 2021Complaint
14 Apr 2021Complaint
Investigated a pest-related complaint and found evidence of ongoing pest issues, including roaches in common hallways, with residents reporting recent sightings. Documentation showed monthly pest-control service.
Type B87303(a)
21 Oct 2020Complaint
21 Oct 2020Complaint
Identified the allegation that pests were present at the site, based on interviews and pest-control invoices showing monthly services that treated rooms, common areas, and exterior areas.
04 Sept 2020Inspection
04 Sept 2020Inspection
Investigated an incident in which one resident allegedly entered another's room, pushed them, laid beside them, and touched them inappropriately/sexually; an incident report was completed and forwarded to the Department, the ombudsman, and the Police Department. Interviewed the administrator and others; informed that further investigation was needed; due to COVID-19, the discussion was conducted telephonically with signatures to be obtained via email.
03 Apr 2020Inspection
03 Apr 2020Inspection
Confirmed a positive case of COVID-19 among staff members and residents at the facility.
09 Mar 2020Complaint
09 Mar 2020Complaint
Confirmed concerns with delayed food service due to short staffing on certain occasions. Unsubstantiated allegations regarding toileting needs and medication administration.
21 Jan 2020Inspection
21 Jan 2020Inspection
Conducted unannounced visit and interview with new resident. Resident receiving appropriate care with no health or safety issues identified.
15 Jan 2020Complaint
15 Jan 2020Complaint
Reviewed allegations of inadequate food quality resulting in weight loss and residents not able to order food in a timely manner, and found insufficient evidence to support the claims. Also investigated concerns of residents being left in the dining room after eating, and determined there was no evidence to substantiate the allegation.
03 Jan 2020Complaint
03 Jan 2020Complaint
Found allegations of residents having to wait a long time for assistance were supported by interviews and observations during the visit. Staff are aware of the issue and efforts are being made to address staffing needs based on residents' requirements.
Type A87777(a)(2)
26 Nov 2019Complaint
26 Nov 2019Complaint
Confirmed allegations of facility operating without an Administrator and failing to prevent residents from smoking were unsubstantiated. Allegation of failure to provide transportation as per agreement was also unsubstantiated as facility arranged alternate transportation.
Type A87411(a)
Type B87303(b)
15 Nov 2019Complaint
15 Nov 2019Complaint
Investigated a complaint about spicy food and found it unsubstantiated after interviews revealed food seasoned only with black pepper and residents did not find it spicy.
14 Nov 2019Complaint
14 Nov 2019Complaint
Investigated allegations of poor food quality, insufficient food supply, and lack of a designated smoking area; found all claims unsubstantiated after interviews and observations.
04 Oct 2019Complaint
04 Oct 2019Complaint
Investigated concerns about dust and noise from construction affecting residents and staff, and found no substantial issues; workers were mindful, and residents were relocated to minimize disturbance.
Type B87303(a)
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Valley Silvertown. The information above has not been verified or approved by the owner or operator. For exact information, please contact Valley Silvertown directly. There is no cost for this service. We are compensated by the community you select.
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