Benchmark at Ridgefield Crossings

    640 Danbury Rd, Ridgefield, CT 06877
    • Independent Living
    • Assisted Living
    • Memory Care

    Personalized attentive care; excellent communication

    I moved my mom in and I'm very pleased - the staff (special thanks to Brianny, Dolores, Lisa and Sarah B) are warm, professional and genuinely caring. The place is immaculate, safe and home-like, meals are good and there are constant activities and outings to keep residents engaged. Communication is strong, transitions were smooth and the personalized, attentive care gives me real peace of mind.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Fitness room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.44·(121)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.4
    • Staff

      4.6
    • Meals

      4.1
    • Amenities

      4.1
    • Value

      2.5

    Pros

    • Warm, compassionate caregiving staff
    • Knowledgeable and accessible leadership
    • Robust memory-care programming
    • Engaging, diverse daily activities
    • Frequent off-site outings and transportation
    • Strong family communication with photo/app updates
    • Clean, well-maintained facility and grounds
    • Attractive, light-filled apartments
    • Restaurant-style dining with appealing menu selections
    • Rehabilitation and physical-therapy services
    • Pet-friendly environment
    • Welcoming admissions and move-in support
    • Responsive maintenance and personalized apartment setup
    • Safety and infection-control protocols

    Cons

    • High and increasing cost with opaque billing and lease terms
    • Periodic understaffing reducing resident engagement and response times
    • Gaps in nursing communication and clinical follow-through
    • Inconsistent medication-administration and clinical oversight
    • Limited menu variety and uneven meal-service coordination
    • Management follow-through and communication gaps
    • Visitor-access procedures that can be cumbersome
    • Occasional housekeeping and personal-item management issues
    • Staff turnover affecting continuity of care

    Summary of reviews

    Benchmark at Ridgefield Crossings receives frequent praise for its warm caregiving culture, active memory-care unit, and well-maintained physical environment. Reviewers commonly describe staff who are attentive, personable, and familiar with residents by name; several point to strong directors and an admissions team that eases transitions. The community is described as clean, attractive, and light-filled, with manicured grounds, salon and library amenities, pet-friendly outdoor space, and apartments that families find comfortable and home-like. Rehabilitation and physical-therapy services are noted positively by multiple families.

    The activities program is a consistent strength. Residents benefit from a wide variety of on-site and off-site programming — including music, crafts, exercise classes, trivia, outings to restaurants and scenic rides, and special events — and many families report renewed social engagement for their loved ones. Family communication mechanisms (apps, photo updates, and proactive updates from staff) are highlighted as facilitating involvement and peace of mind. Dining is often described as restaurant-style with appealing presentations and friendly dining staff; some reviewers especially appreciated visual dining choices and themed dining experiences.

    Several operational concerns recur across the summaries and warrant attention. Cost and billing are a prominent theme: many reviews describe the community as expensive, with examples of price increases and lease/billing terms that families found opaque (including practices around billing during hospitalization and notice requirements). Staffing patterns are uneven in reviewers’ experiences: while many praise individual caregivers and leadership, others describe periodic understaffing that reduces daytime presence, limits social interaction for some residents, and can lengthen response times. Related to staffing, reviewers raised issues about clinical communication, medication handling, and follow-through on nursing tasks; these concerns range from inconsistent medication-administration practices to instances where emergency-response coordination and family notification were perceived as inadequate.

    Food and dining coordination show variability. Although many residents and families speak highly of meal quality and menu presentation, there are recurring comments about limited variety, occasional coordination problems between kitchen and dining staff, and differing satisfaction depending on individual tastes. Housekeeping and personal-item management are generally seen as strong, but isolated accounts describe laundry mistakes or lost items, suggesting occasional lapses in property controls. Finally, management responsiveness is mixed: several families commend directors and maintenance for individualized attention and proactive problem solving, while others report frustration with follow-through, communication gaps, and the effects of staff turnover on continuity of care.

    Overall, Ridgefield Crossings presents as a well-appointed community with a strong activity program, engaged memory-care services, and many staff members who provide compassionate, resident-centered care. Prospective residents and families should weigh the community’s operational strengths against its cost structure and the potential for variability in clinical and staffing continuity. A focused tour that reviews staffing ratios, medication-management protocols, billing and lease terms, and sample dining and activity schedules will help determine fit for a particular resident’s clinical needs and family expectations.

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    Location

    Map showing location of Benchmark at Ridgefield Crossings

    Benchmark at Ridgefield Crossings is located at 640 Danbury Rd, Ridgefield, CT, 06877.

    About Benchmark at Ridgefield Crossings

    Benchmark at Ridgefield Crossings sits in a Colonial-style building near the Berkshire Mountains on the Connecticut and New York border, just outside Ridgefield with its Main Street and nearby state parks, and it feels tucked into green hills even though restaurants, art spots, and nature are close for outings when people want to get out. The community offers many services on one campus, with assisted living, independent living, mind and memory care, respite stays, and skilled nursing for rehabilitation or long-term care after hospital visits or surgery, and there's a dedicated team on duty 24/7, making it easier for seniors to age in the same place as their needs change. Residents can pick from 86 apartments, including cozy rooms with pattern bedding and bedside tables, and shared spaces have natural light, comfortable seats, wide hallways, an elevator, and homelike décor with a covered portico and American flag at the entrance, plus warm lighting and inviting sitting areas inside. For those who want to stay active, there's a fitness center, art classes, gardens with walking paths, raised beds, and a heated Memory Garden outside with water features and seating, and the on-site dog park gives dog owners another way to meet others. Memory care uses the Compass Memory Support Neighborhood® and Mind & Memory Care program, which gives residents with memory loss a secure and structured space with research-backed activities, a dedicated team trained in safety and empathy, and special programs to help people feel they belong, plus a tranquil garden to visit.

    Dining is a big part of community life, with chef-prepared meals, seasonal menus, demonstrations, private dining rooms for families and events, and staff who can adjust diets if needed, and you can even eat outside beside a brook. Activities fill the day, including baking classes, luau lunches, movie screenings, art walks, and live music from known performers, and a daily calendar shaped by resident input, which means the events really reflect what people like to do. The community is also proud of its Wall of Honor recognizing the people who've lived or worked there. There are computer stations for those who want to stay online, a library, activity rooms, patios, and modern kitchen spaces. Residents get regular rides for appointments and off-site trips, and the grounds crew takes care of all maintenance, laundry, and housekeeping so people can focus on enjoying daily routines. Staff are well-trained in infection control and help with whatever residents need, whether that's nursing help, a hand with daily living, or just friendly company. Benchmark at Ridgefield Crossings has earned many workplace awards over the years, including from The Boston Globe, which reflects the community's commitment to supporting both residents and the folks who work there. Services are managed by Benchmark Senior Living, which supports a caring environment and tries to give everyone a sense of belonging, purpose, and connection as they grow older, making sure there's dignity and real options for any stage of aging.

    About Benchmark Senior Living

    Benchmark at Ridgefield Crossings is managed by Benchmark Senior Living.

    Benchmark Senior Living, founded in 1997 by Chairman and CEO Tom Grape, has established itself as New England's largest senior living provider and a leading force in transforming senior care throughout the Northeast. Headquartered in Waltham, Massachusetts, the company emerged from Grape's vision to set industry standards after helping write the legislation that brought assisted living to Massachusetts in 1994. Operating approximately 66 communities across eight states—Connecticut, Maine, Massachusetts, New Hampshire, New York, New Jersey, Rhode Island, Vermont, and Virginia—Benchmark serves thousands of residents through its comprehensive care model.

    People often ask...

    Benchmark at Ridgefield Crossings offers competitive pricing, with rates starting at a cost of $6,750 per month.

    Benchmark at Ridgefield Crossings offers independent living, assisted living, and memory care.

    There are 53 photos of Benchmark at Ridgefield Crossings on Mirador.

    Yes, Benchmark at Ridgefield Crossings allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 640 Danbury Rd, Ridgefield, CT 06877.

    No, Benchmark at Ridgefield Crossings does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Benchmark at Ridgefield Crossings. The information above has not been verified or approved by the owner or operator. For exact information, please contact Benchmark at Ridgefield Crossings directly. There is no cost for this service. We are compensated by the community you select.

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