Pricing ranges from
    $2,000 – 3,600/month

    Wyndham Lakes

    10660 Old St Augustine Rd, Jacksonville, FL 32257
    • Independent Living
    • Assisted Living
    • Memory Care

    Warm, responsive staff and community

    I moved my mom here and am very pleased. The staff are warm, professional and responsive (leadership and activities team especially outstanding), dining is restaurant-style with good meals, and there are abundant activities, on-site therapy, salon and a little country store. The campus feels safe and well-kept with screened porches and covered walkways, the location is convenient, the move-in/transition was smooth, and she's made many friends - a welcoming, supportive community and good value.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.12·(412)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      4.1
    • Meals

      3.7
    • Amenities

      3.6
    • Value

      3.0

    Pros

    • Attractive outdoor spaces and screened porches
    • Friendly, compassionate direct-care staff
    • Multiple on-site amenities (salon, library, movie theater, country store)
    • Restaurant-style dining with menu choices and table service
    • Active resident programming and scheduled outings
    • Three levels of care: independent living, assisted living, memory care
    • On-site rehabilitation and physical-therapy services
    • Pet-friendly policies and private patios/porches
    • Well-maintained grounds and covered walkways
    • Accessible ground-floor and first-floor apartment options
    • Housekeeping and maintenance services
    • Reasonable pricing compared with local alternatives
    • Responsive admissions and move-in assistance
    • Emergency pendant systems and campus safety features

    Cons

    • Inconsistent staffing levels and coverage (especially nights and weekends)
    • Variable oversight and programmatic structure in memory care
    • Gaps in family communication and care coordination
    • Laundry and personal-property management problems
    • Sanitation and odor concerns in some areas
    • Inconsistent medication and clinical-administration practices
    • Variable dining quality and limited evening meal staffing
    • Management turnover and uneven leadership follow-through
    • Aging infrastructure with ongoing construction and disruption
    • Limited availability of true one-bedroom assisted-living units
    • Restricted after-hours access and entry procedures
    • Uneven activity engagement and insufficient structured memory-care programming

    Summary of reviews

    The review corpus for Wyndham Lakes presents a mixed but clear pattern: the community is widely praised for its campus amenities, resident-centered atmosphere, and many staff members who are described as warm and attentive, while operational weaknesses cluster around staffing, memory-care oversight, and administrative consistency.

    Care and staff: Direct-care personnel and many nursing/therapy staff receive frequent positive mention for compassionate bedside care, personalization during transitions, and responsiveness to families at times. Reviewers also highlight effective on-site rehabilitation and physical-therapy services. However, recurring concerns describe inconsistent staffing coverage—notably during nights and weekends—and variable supervision in the memory-care unit. Those operational gaps are associated with delays in assistance for activities of daily living, intermittent lapses in clinical follow-through, and problems with laundry and personal-belongings handling. There are also a small number of serious claims — including lease/financial concerns and incidents that prompted escalation to external authorities — which prospective families should investigate directly with administration and state oversight resources.

    Dining and activities: Dining receives polarized feedback. Many reviewers praise restaurant-style service, specific menu items, and an attentive dining staff; several describe the dining room as well-staffed and enjoyable. Others note inconsistent meal quality, occasional cold or limited entrée options, small portions, and staffing-related delays in evening service. Activity programming is generally active for independent residents (cards, bingo, outings, worship services), but several comments indicate that structured, dementia-appropriate engagement in memory care is inconsistent and that entertainment options can be limited or unevenly staffed.

    Facilities and amenities: Wyndham Lakes scores well for its grounds, screened porches, covered walkways, and campus amenities (salon, library, theater, country store). The campus layout — multiple buildings linked by walkways — appeals to many but also means residents sometimes must travel between buildings for meals and programs. Several reviews note an older building stock with visible renovation work; maintenance responsiveness is praised in some instances but others cite unfinished projects, dated interiors, carpeting in need of replacement, and pest-control or sanitation concerns in certain wings. Apartment configurations vary: ground-floor and screened-porch units are popular, but true one-bedroom assisted-living units are reported to be limited.

    Management and notable patterns: Administrative impressions are mixed. Some families commend specific leaders and admissions staff for clear communication and helpfulness; other accounts describe frequent leadership turnover, inconsistent follow-through on maintenance and complaint resolution, and lapses in family communication after incidents. These managerial inconsistencies often amplify clinical and operational problems when they occur. Where reviewers had positive experiences, staff-level continuity and engaged leadership are common themes; where experiences were negative, gaps in staffing, documentation, and accountability are recurring.

    What to ask on a tour: prospective residents and families should verify current staffing ratios (day/night/weekend), memory-care staffing and program schedules, protocols for medication administration and incident reporting, laundry and personal-property safeguards, the timeline and scope of ongoing renovations, dining hours and backup plans for evening service, availability of one-bedroom assisted units, and any pending regulatory or contractual issues. Overall, Wyndham Lakes offers strong amenities and many engaged staff members, but families should assess operational consistency and memory-care oversight to ensure the community’s current performance matches their needs and expectations.

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    Location

    Map showing location of Wyndham Lakes

    Wyndham Lakes is located at 10660 Old St Augustine Rd, Jacksonville, FL, 32257.

    About Wyndham Lakes

    Wyndham Lakes sits in Jacksonville, Florida, and has a single-story design, which really helps with getting around, especially if someone uses a wheelchair or has trouble with stairs. They offer both studio and one-bedroom floor plans, so you can choose what fits your needs. You'll find both independent and assisted living here, along with special memory care for folks with memory loss, Alzheimer's, or dementia, with plenty of safety and support built in, and they also provide respite care if someone just needs a short-term place. Pets are welcome, so people don't have to leave behind their animals, and the staff handle transportation to doctor's appointments, outings toPublix and Walmart each week, plus all those trips when it gets hard to drive.

    They've got all sorts of activities with weekly excursions and a social calendar that keeps things lively, including exercise and art classes, and even gardening. The grounds have a scenic pond, fountain, outdoor patios with comfy seating and wood ceilings, and the entrance has palm trees and stone accents, and there are garden spaces, courtyards, and a screened porch for getting some fresh air. The Memory Care area even has quiet reading rooms, living rooms, and a common area with a piano where you'll sometimes see people visiting. Every apartment is wheelchair accessible, with walk-in showers and grab bars, and there's a Country Store and general stores offering essentials and snacks, so you don't have to go far for what you need.

    Inside, there's a library, a game room with tables and games, a dedicated movie theater, and a welcoming lobby with a grand piano and plenty of seating, and in Memory Care they have an elegant dining room and reading room, comfortable bedrooms, and a common space for socializing. You'll find a bistro in assisted living, a business center with computers and printers, parking, and a coffee bar. Some apartments come with scenic views, and there are well-kept sitting areas and individual closet space to put your things. Housing works for individuals or couples and covers independent, assisted, 55+ active adult apartments, and memory care, with a range of options depending on the kind of help a resident needs, and they handle short-term stays and people who need more care after being in the hospital as part of their respite care program. Their services include customized care plans, home health, nursing, adult day care, and rehab, so residents can stay if their needs change. Wyndham Lakes tries to make life easier by taking care of chores and offering three meals a day, which lets everyone focus more on enjoying retirement with less worry about maintenance. Each care level has its own features, and the place keeps things straightforward without promising more than it can reasonably give people.

    About Pacifica Senior Living

    Wyndham Lakes is managed by Pacifica Senior Living.

    Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.

    Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.

    The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.

    Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.

    People often ask...

    Wyndham Lakes offers competitive pricing, with rates starting at a cost of $2,000 per month.

    Wyndham Lakes offers independent living, assisted living, and memory care.

    There are 37 photos of Wyndham Lakes on Mirador.

    Yes, Wyndham Lakes allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 10660 Old St Augustine Rd, Jacksonville, FL 32257.

    No, Wyndham Lakes does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.

    License number11963719
    StatusActive
    Facility typeAssisted Living Facility
    Capacity258 residents
    View the official license record

    Inspection Reports

    43

    Reports

    0

    Type A Citations

    0

    Type B Citations

    34

    Complaints

    14

    Years

    29 May 2026Complaint
    Concluded that previously cited deficiencies were corrected after a desk review of a complaint survey.
    • A0001DEFINITIONS
    14 Oct 2025Complaint
    Deficiencies were found in residents' rights protections and in staff training for medication administration and management.
    • Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
    • A0001DEFINITIONS
    06 Nov 2024Complaint
    Investigated the complaint and found no deficiencies.
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    06 Nov 2024Standard
    Investigated a relicensure and complaint survey revisit; deficiencies were found to be corrected at the time of the survey.
    22 Feb 2023Complaint
    Investigated a complaint and found no deficiencies at the time of the survey.
    16 Aug 2022Complaint
    Observed deficiencies identified in a prior complaint were corrected during the revisit.
    06 Apr 2022Complaint
    The findings showed deficiencies related to background screening clearance requirements and adverse incident reporting. There were failures to register and timely report employees with the background screening clearinghouse and to properly maintain and report adverse incidents and related resident rights procedures.
    • Class 2A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • Class 3A0165RISK MGMT & QA
    • CZ814BACKGROUND SCREENING CLEARINGHOUSE
    15 Dec 2021Complaint
    Identified deficiencies in maintaining an up-to-date employee roster and related background screening procedures.
    • CZ814BACKGROUND SCREENING CLEARINGHOUSE
    16 Sept 2021Complaint
    Identified no deficiencies during a complaint investigation conducted on September 15-16, 2021.
    • A0001DEFINITIONS
    12 Apr 2021Complaint
    The site showed multiple deficiencies related to residents' rights, access to information, and emergency response, including inadequate posting of rights, incomplete admission materials, and delayed staff responses to calls.
    • Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
    02 Feb 2021Standard
    Found no deficiencies during a re-licensure survey and complaint investigation conducted on 2/1-2/2021.
    • A0004LICENSURE - REQUIREMENTS
    21 Oct 2020Complaint
    Investigated a complaint in conjunction with an infection control focused survey and found no deficiencies.
    16 Sept 2020Complaint
    Concluded that prior deficiencies were corrected by the time of the desk review.
    04 Aug 2020Complaint
    Identified deficiencies in emergency management planning and daily reporting to the Emergency Status System during the COVID-19 period.
    • Class 3CZ830EMERGENCY MANAGEMENT PLANNING
    22 Jul 2020Complaint
    Identified deficiencies related to infection control during a complaint revisit, which were corrected at the time of the survey.
    21 Apr 2020Complaint
    Identified deficiencies in resident health assessments; AHCA Form 1823 for two residents was incomplete and inaccurate.
    • Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
    15 Jan 2020Complaint
    Investigated a complaint and found no deficiencies.
    • A0004LICENSURE - REQUIREMENTS
    23 May 2019Complaint
    Found no deficiencies during the survey conducted for the complaint investigation and emergency power plan monitoring visit.
    01 Apr 2019Complaint
    Concluded there were no deficiencies identified during the complaint investigation.
    29 Jan 2019Complaint
    Investigated a complaint; no deficiencies identified.
    08 Nov 2018Standard
    Found no deficiencies during the follow-up survey.
    21 Sept 2018Standard
    The inspection identified multiple deficiencies, including failure to conduct and document elopement drills, inadequate staff training on elopement and memory care policies, and improper handling of a resident refund.
    • Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
    • Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
    • Class 3A0078STAFFING STANDARDS - STAFF
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0087ALZHEIMER'S TRAINING - PROV & CURRICULUM APPR
    • Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
    • Class 3A0168RESIDENT REFUND POLICY
    • A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
    • A0170RESIDENT REFUND POLICY
    07 Aug 2018Complaint
    Investigated three complaint investigations and found no deficiencies.
    11 Feb 2018Complaint
    Found no deficiencies identified during an unannounced complaint survey conducted on 2018-02-11.
    19 Oct 2017Standard
    Found no deficient practice after an unannounced follow-up to the CHOW survey.
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    19 Oct 2017Complaint
    Investigated a complaint survey conducted on October 19, 2017 and found no deficiencies.
    17 Aug 2017Complaint
    Concluded no deficiencies were found during a follow-up visit conducted on 2017-08-17.
    17 Aug 2017Complaint
    Investigated a complaint; found no deficiencies at the time of the investigation.
    19 Jul 2017Standard
    Detected deficiencies in staff background screening and roster reporting, and in food service practices such as menu planning and a 3-day non-perishable food supply.
    • Class 3A0093FOOD SERVICE - DIETARY STANDARDS
    • Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
    • AZ814BACKGROUND SCREENING CLEARINGHOUSE
    07 Jun 2017Complaint
    Investigated a complaint and found deficiencies in medication handling, including not filling a prescription for one resident and not administering the medication at the prescribed time.
    • Class 3A0056MEDICATION - LABELING AND ORDERS
    28 Jul 2015
    Confirmed previously cited deficiencies were corrected, indicating substantial compliance.
    • A0082TRAINING - HIV/AIDS
    • A0086TRAINING - ADRD
    11 Mar 2015Complaint
    Found previously cited deficiencies for Physical Plant - Safe Living Environment were corrected on the day of the desk review.
    03 Mar 2015Complaint
    Investigated a licensure matter and found previously cited deficiencies corrected on the day of the March 3, 2015 revisit.
    06 Jan 2015Complaint
    Identified deficiencies in admission health assessments and in medication administration and records, including misdocumentation and dosing issues for residents.
    • Class 2A0053MEDICATION - ADMINISTRATION
    • Class 2A0054MEDICATION - RECORDS
    • A0004LICENSURE - REQUIREMENTS
    02 Dec 2014Complaint
    Identified a deficiency in the physical plant due to a broken toilet that allowed sewer gas to leak into the area, based on observation and staff interview.
    • Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    04 Nov 2014Complaint
    Found no deficiencies identified during the November 4, 2014 complaint survey.
    19 Aug 2014Complaint
    Found no deficiencies during a licensure complaint survey.
    12 Sept 2013Complaint
    Investigated a complaint survey and found no deficiencies.
    03 Sept 2013Complaint
    Investigated a licensure revisit and confirmed that previously cited deficiencies were corrected on the day of the revisit.
    • A0167RESIDENT CONTRACTS
    03 Sept 2013Complaint
    Identified no deficiencies during a complaint investigation on September 3, 2013.
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    03 Sept 2013Standard
    Found that previously cited staffing standards deficiencies were corrected during the revisit.
    • A0078STAFFING STANDARDS - STAFF
    09 Jul 2013Standard
    During a biennial licensure survey, deficiencies were found in staff health screening and annual documentation for employees.
    • Class 3A0078STAFFING STANDARDS - STAFF
    28 Jun 2012Complaint
    Investigated a complaint; found no deficient practices.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Wyndham Lakes. The information above has not been verified or approved by the owner or operator. For exact information, please contact Wyndham Lakes directly. There is no cost for this service. We are compensated by the community you select.

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