I toured and moved my mom into this beautiful, resort-like community and have been very pleased. The staff are warm, attentive and professional, the chef-prepared dining is excellent, and the pool, gym, salon and varied activities keep residents engaged and happy. Communication and move-in support were smooth - residents truly feel cared for like family - I would recommend it.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Pet friendly
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.85·(103)
Overall rating
5
4
3
2
1
Care
3.6
Staff
3.9
Meals
4.2
Amenities
4.1
Value
2.8
Pros
Restaurant-quality, chef-prepared dining
Accommodating dietary options (vegetarian, special diets)
Compassionate and attentive caregiving staff
Robust social and recreational programming
Resort-like, well-maintained campus and amenities
Spacious, open-plan apartments with in-unit washer/dryer
Continuum of care across independent, assisted, and memory care
On-site therapy and rehabilitation services
Salon, gym, and swimming-pool facilities
Personalized attention and staff familiarity with residents
Proactive safety features and daily check-in systems
Supportive move-in coordination and relocation assistance
Clean and attractive dining and common areas
Sense of community and family-style atmosphere
Cons
Inconsistent staffing levels and reliance on temporary staff
High leadership turnover and management instability
Fragmented family communication and slow responsiveness
Gaps in medication administration and documentation
Inconsistent housekeeping and sanitation standards
Safety and security protocol weaknesses
Billing, reimbursement, and financial-administration errors
Perceived mismatch between cost and delivered services
Maintenance and facilities reliability problems
Uneven activity engagement across care levels
Corporate decisions that reduce local amenities or staffing
Inconsistent admission and care-continuum follow-through
Summary of reviews
HarborChase of Dr. Phillips presents a mixed but instructive profile for prospective residents and families. Physically, the community is consistently described as attractive, modern, and resort-like: spacious, open-plan apartments, restaurant-style dining rooms, a salon, gym, and pool, and numerous on-site amenities. Many reviewers praised the campus upkeep, cleanliness of common areas, and the overall aesthetic, which contributes to a strong first impression and a sense of comfort for residents and visitors.
Dining is a clear strength for the community. Numerous accounts highlight restaurant-quality, chef-prepared meals, creative menus, and accommodating responses to dietary needs. Several reviewers specifically noted standout entrées and special dining events. That said, dining experiences are not uniform: some families described meals they found unsatisfactory or inconsistent, so culinary quality appears generally high but with occasions of variability.
Staffing and direct care elicit divergent impressions. A substantial portion of reviewers described caregiving teams as compassionate, attentive, and personalized in their approach—staff who know residents by name, engage in activities, and provide hands-on support. Conversely, other accounts point to understaffing, inconsistent caregiver availability, and staff unfamiliarity during shift transitions. These operational inconsistencies extend to housekeeping and sanitation standards in some areas, producing odor concerns and uneven room cleaning. Together, these patterns suggest reliable day-to-day care in many instances but also operational vulnerabilities when staffing is thin or transient.
Clinical and safety-related themes merit careful consideration. Several families raised concerns about medication-management processes, documentation gaps, and delays in clinical responsiveness; these are distinct from general bedside manner and reflect system-level weaknesses. There are also accounts alleging security and incident-management failures, and at least one reference to regulatory findings; such serious claims require direct follow-up with the provider and review of public inspection records. Overall, the pattern indicates that while many residents experience safe and proactive care, some families encountered lapses in clinical oversight and incident transparency.
Management, administration, and value-for-cost issues recur across reviews. Reviewers report leadership turnover, shifting policies, price increases, and reductions in amenities or staffing that affect perceived value. Complaints about billing errors, delayed reimbursements, and unresponsive business-office practices were recorded alongside praise for helpful move-in coordination. Organizational instability—turnover of executive leadership and memory-care directors—appears to have contributed to both service variability and a perception that corporate financial priorities sometimes supersede consistent local care delivery.
Activity programming and community life are generally regarded as strengths, with many references to vibrant social calendars, memory-care engagement, cultural dinners, fitness classes, and special events that reduce isolation and promote resident happiness. However, activity engagement is reported as uneven between units and on some days; families should confirm the current schedule and participation levels for the specific care neighborhood of interest.
In summary, HarborChase of Dr. Phillips offers many elements typical of a high-end senior living community—strong dining, appealing facilities, robust amenities, and many caring staff members—while also exhibiting notable operational weaknesses related to staffing consistency, management stability, medication and billing controls, and occasional safety or sanitation concerns. Prospective residents and families should tour multiple times, speak directly with clinical leadership about staffing ratios and medication procedures, review recent inspection reports, and get written clarification on billing, refunds, and any promised services to ensure alignment between expectations and the facility’s current operational performance.
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Location
HarborChase of Dr. Phillips is located at 7233 Della Dr, Orlando, FL, 32819.
About HarborChase of Dr. Phillips
HarborChase of Dr. Phillips stands as a senior living community for adults 55 and up, offering independent living, assisted living, transitional memory care, memory care, and respite care all in one place so people don't have to move when their needs change, and while the buildings are new and the furnishings are high-end, the main focus is on providing care that makes people feel safe and respected, and the community has a state license ECC and AL13254. Residents can choose from different apartments, like two-bedroom units, studios, single rooms, and semi-private spaces, with features including full-size kitchens, living rooms, climate controls, closets, cable or satellite TV, showers or bathtubs, private outdoor spaces, and even in-unit washer and dryers, all with nice finishes and natural light. The place allows some pets and visiting pets, has areas for pet care, and offers pet-friendly services to those who want to stay with their animal companions.
Support is always there with care partners on-site 24/7, and the staff goes through background checks and training for things like medication, memory care, nutrition, and safety. Residents get help with daily needs like bathing, dressing, toileting, oral hygiene, and medication, but if someone needs a Hoyer lift, that's not something offered here. There's always housekeeping, room service, free transportation, flexible staffing, and a full range of therapies-occupational, physical, and speech therapy-all available along with medical and health services like dental, dermatology, podiatry, hospice, in-home care, medication reminders, psychology, auditory clinics, and equipment repairs.
There are many chances to stay active or join others, with over 21 activities daily as part of the Life Enrichment program, plus memory care programs for people with Alzheimer's disease or dementia, and there's a learning center, support groups, and fitness programs with staff to help out. HarborChase of Dr. Phillips pays attention to safety, with things like controlled building access, emergency response, personal alert systems, safety checks, and fall prevention programs, all aimed at keeping people comfortable whether they're inside or outdoors. Shared areas include lounges, a rooftop terrace, religious spaces, arts and crafts rooms, a bar, performance spaces, kitchens, conference and meeting rooms, laundry, mailboxes, and venues for entertainment. There's a resident portal for community members and meeting spaces for family visits, with options for overnight guests and always-available guest parking.
Dining here is flexible, so people can choose communal, private, casual, or fine dining, or get meal delivery and takeout, with chef-prepared meals, contemporary menus, dietitian-approved foods, late breakfasts, and even a candy bar and gourmet coffee for a treat, plus options for special diets, vegetarian meals, and low-salt needs. Cultural and educational programs run year-round, like art exhibitions, book clubs, hobby classes, resident volunteer events, fitness and wellness programs, facilitated outings, and group gatherings, with a Commander's Room as one of the unique spaces. Outdoors, the community's got enclosed secure gardens, scenic walkways, gardens, water features, lawns for games, swimming pool and aquatic fitness, recreation spots, spots for contemplation, and even sports areas.
For those with memory loss, rooms can be customized for greater safety and comfort, programs are made to fit individual needs, and there's a full range of memory care activities and therapies. The community commits to dignity and trustworthiness in every interaction, so each resident receives care based on their needs, and everyone's daily life centers on their well-being. HarborChase of Dr. Phillips remains rooted in the Central Florida area, carrying on the legacy of Dr. Phillip Phillips, and works to provide both a comfortable retirement and opportunities for vibrant experiences, all within a resort-style setting that feels like a supportive home, where people can connect, enjoy, and be cared for as they age.
Founded in 2002 by Tim Smick and Dan Simmons, Harbor Retirement Associates is headquartered in Vero Beach, Florida. The company develops and manages approximately 37 luxury senior living communities across 13 states, offering independent living, assisted living, and specialized memory care services. HRA's philosophy centers on "merging hospitality with quality care."
People often ask...
HarborChase of Dr. Phillips offers competitive pricing, with rates starting at a cost of $4,977 per month.
HarborChase of Dr. Phillips offers independent living, assisted living, and memory care.
There are 32 photos of HarborChase of Dr. Phillips on Mirador.
Yes, HarborChase of Dr. Phillips allows residents to age in place and adjust their level of care as needed.
The full address for this community is 7233 Della Dr, Orlando, FL 32819.
No, HarborChase of Dr. Phillips does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.
Found no deficiencies after reviewing two complaint investigations and generator monitoring conducted on 3/4/2026 and 3/12/2026.
22 Dec 2025Complaint
22 Dec 2025Complaint
Determined that prior deficiencies were corrected during a follow-up visit after a complaint investigation.
A0004LICENSURE - REQUIREMENTS
04 Nov 2025Complaint
04 Nov 2025Complaint
An investigation found deficiencies in resident rights and facility procedures, medication handling, and emergency planning. Several areas did not meet state requirements and required corrective actions were identified.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
23 Jul 2025Standard
23 Jul 2025Standard
Investigated the reinstatement survey and ECC complaint investigation; deficiencies were corrected during the desk review.
23 Jun 2025Standard
23 Jun 2025Standard
Deficiencies were found in resident rights, staff training, health assessments, and dietary planning, with fragmented documentation and incomplete records. Overall, violations were identified across care, training, and administrative areas.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0170RESIDENT REFUND POLICY
ZZ000INITIAL COMMENTS
A0001DEFINITIONS
A0082TRAINING - HIV/AIDS
A0078STAFFING STANDARDS - STAFF
27 Feb 2025
27 Feb 2025
Found no deficiencies; a revisit confirmed prior deficiencies were corrected.
02 Jan 2025Monitor
02 Jan 2025Monitor
Investigated findings showed deficiencies in staff background checks, credentialing and orientation, required training, medication handling training, and personnel records.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0161RECORDS - STAFF
CZ814BACKGROUND SCREENING CLEARINGHOUSE
05 Dec 2024Complaint
05 Dec 2024Complaint
Found deficiencies corrected during a follow-up visit after a complaint investigation.
A0001DEFINITIONS
25 Sept 2024Complaint
25 Sept 2024Complaint
Investigated a complaint about resident safety and medication management; found deficiencies in elopement risk documentation and in how medications are handled and recorded.
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0054MEDICATION - RECORDS
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
24 Sept 2024Standard
24 Sept 2024Standard
Concluded that a deficiency identified during the re-licensure desk review was corrected during the review.
25 Jul 2024Standard
25 Jul 2024Standard
Found deficiencies in maintaining required records and ensuring access to records; multiple records were not readily available as required.
A0160RECORDS - FACILITY
25 Jul 2024Complaint
25 Jul 2024Complaint
Investigated a revisit of a prior complaint and found no deficiencies at the time of the survey.
12 Jun 2024Standard
12 Jun 2024Standard
An inspection identified multiple deficiencies, including improper medication storage and disposal, inadequate staff training and orientation, and gaps in resident care planning and emergency procedures.
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0160RECORDS - FACILITY
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
Class 3AE206ECC - SERVICE PLANS
CZ814BACKGROUND SCREENING CLEARINGHOUSE
AE202ECC - PHYSICAL SITE REQUIREMENTS
12 Jun 2024Monitor
12 Jun 2024Monitor
Verified that a deficiency related to generator monitoring was corrected by the time of the survey.
29 May 2024Complaint
29 May 2024Complaint
Investigated a complaint and found deficiencies related to resident rights, supervision, and facility procedures.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
07 May 2024Monitor
07 May 2024Monitor
Identified deficiencies in emergency management planning and related reporting requirements.
Class 3CZ830EMERGENCY MANAGEMENT PLANNING
05 Feb 2024Complaint
05 Feb 2024Complaint
Investigated two complaints and found no deficiencies.
29 Jan 2024Complaint
29 Jan 2024Complaint
Investigated a complaint and found no deficiencies.
16 Jan 2024Complaint
16 Jan 2024Complaint
Found no deficiencies cited. Prior deficiencies were corrected at the time of the visit.
05 Dec 2023Complaint
05 Dec 2023Complaint
Investigated a complaint and found no deficiencies.
30 Oct 2023Complaint
30 Oct 2023Complaint
Found multiple deficiencies related to elopement handling, health notifications, resident care standards, and staff training, including issues carried forward from a prior investigation.
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
A0081TRAINING - STAFF IN-SERVICE
A0086TRAINING - ADRD
15 Aug 2023Complaint
15 Aug 2023Complaint
Identified deficiencies in resident care documentation, staff training, and adverse incident reporting; multiple regulatory violations were cited.
Concluded that a previously cited deficiency was corrected by the time of the survey.
23 May 2023Complaint
23 May 2023Complaint
Investigated a complaint; deficiencies previously identified were corrected by the time of the survey.
02 Feb 2023Complaint
02 Feb 2023Complaint
Identified deficiencies in centralized medication storage and handling, with policies and practices not consistently followed.
A0055MEDICATION - STORAGE AND DISPOSAL
02 Feb 2023Complaint
02 Feb 2023Complaint
Identified deficiencies in supervision and monitoring of residents, plus gaps in medication administration and administrator oversight. The findings show failures to meet care standards and proper documentation practices.
A0025RESIDENT CARE - SUPERVISION
A0077STAFFING STANDARDS - ADMINISTRATORS
04 Nov 2022Complaint
04 Nov 2022Complaint
Investigated deficiencies in medication management and staff training for residents, including incomplete medication observation records, unsafe possession of medications by residents, and inadequate ADRD training.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0054MEDICATION - RECORDS
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0086TRAINING - ADRD
14 Oct 2022Complaint
14 Oct 2022Complaint
Found deficiencies related to background screening and staff record attestations, with missing Level 2 background screening results and incomplete documentation for several staff.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 2A0025RESIDENT CARE - SUPERVISION
Class 1A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 1A0077STAFFING STANDARDS - ADMINISTRATORS
Class 2A0081TRAINING - STAFF IN-SERVICE
Class 3A0165RISK MGMT & QA
CZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
CZ814BACKGROUND SCREENING CLEARINGHOUSE
CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
27 Sept 2022Monitor
27 Sept 2022Monitor
Found no deficiencies after a generator monitoring survey conducted on 2022-09-27.
28 Jun 2022Complaint
28 Jun 2022Complaint
Investigated a complaint and related monitoring events; found no deficiencies at the time of the survey.
28 Jun 2022Complaint
28 Jun 2022Complaint
Identified a previously cited deficiency as corrected at the time of survey.
06 May 2022Standard
06 May 2022Standard
Concluded that deficiencies noted previously were corrected after relicensure; no new deficiencies cited.
18 Apr 2022Complaint
18 Apr 2022Complaint
Identified deficiencies in supervision and daily resident monitoring, and failure to notify a physician when needed.
A0025RESIDENT CARE - SUPERVISION
18 Apr 2022Complaint
18 Apr 2022Complaint
Investigated a complaint with a revisit; deficiency found was corrected by the time of survey.
18 Apr 2022Standard
18 Apr 2022Standard
Found deficiencies in staff background screening and roster updates; reviewed records showed the background roster wasn’t updated timely for several staff and no caregivers were listed in the background screening clearinghouse.
17 Feb 2022Complaint
17 Feb 2022Complaint
Investigated and found a deficiency for not providing the annual approved Comprehensive Emergency Management Plan from the local emergency management agency.
Class 2A0025RESIDENT CARE - SUPERVISION
A0181EMERGENCY PLAN APPROVAL
A0058PHARMACY & DIETARY; UNCORRECTED DEFICIENCIES
17 Feb 2022Complaint
17 Feb 2022Complaint
Investigated a complaint and found deficiencies in supervision and medical notification. Documented incidents show residents were not adequately supervised and staff failed to inform physicians promptly when conditions changed.
Class 2A0025RESIDENT CARE - SUPERVISION
17 Feb 2022Standard
17 Feb 2022Standard
Found deficiencies remained uncorrected related to background screening clearinghouse reporting and updating personnel records.
02 Dec 2021Standard
02 Dec 2021Standard
Investigated staff training, orientation, background checks, and recordkeeping; found multiple deficiencies with training records, preservice orientation, background screening, and staff documentation.
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
CZ814BACKGROUND SCREENING CLEARINGHOUSE
A0081TRAINING - STAFF IN-SERVICE
A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
A0091TRAINING - DOCUMENTATION & MONITORING
02 Dec 2021Complaint
02 Dec 2021Complaint
Investigated a complaint; found no deficiencies at the time of the survey.
02 Dec 2021Complaint
02 Dec 2021Complaint
Verified corrections were completed for the previously identified deficiencies by the time of the survey; no deficiencies were cited.
02 Dec 2021Complaint
02 Dec 2021Complaint
Investigated a second revisit to a complaint investigation and found the deficiency corrected at the time of the survey.
13 Oct 2021Complaint
13 Oct 2021Complaint
Identified deficiencies in staff ADRD training and in maintaining an approved emergency management plan.
Class 3A0086TRAINING - ADRD
Class 3A0181EMERGENCY PLAN APPROVAL
09 Jul 2021Complaint
09 Jul 2021Complaint
An investigation found multiple deficiencies related to resident health assessments, service plans, and resident rights and facility procedures, including missing posted information and documentation gaps.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3AE205ECC - HEALTH ASSESSMENT
Class 3AE206ECC - SERVICE PLANS
A0001DEFINITIONS
A0300FACILITY CLOSURE
03 Jun 2021Standard
03 Jun 2021Standard
Identified deficiencies in staff health screenings, required training, and documentation for ADRD-related training. Some staff lacked proper training updates and training records.
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
A0001DEFINITIONS
A0078STAFFING STANDARDS - STAFF
A0086TRAINING - ADRD
A0091TRAINING - DOCUMENTATION & MONITORING
04 May 2021Complaint
04 May 2021Complaint
Investigated the resident elopement incident and found inadequate supervision affecting a memory care resident.
Class 2A0025RESIDENT CARE - SUPERVISION
20 Apr 2021Standard
20 Apr 2021Standard
Investigation found deficiencies in background screening, health assessments, and staff training; required records were missing or not properly maintained.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0079STAFFING STANDARDS - LEVELS
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0086TRAINING - ADRD
Class 4A0091TRAINING - DOCUMENTATION & MONITORING
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0160RECORDS - FACILITY
Class 3A0161RECORDS - STAFF
Class 3AE210ECC - TRAINING
CZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
A0080TRAINING - CORE & COMPETENCY TEST
A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
09 Dec 2020Complaint
09 Dec 2020Complaint
Investigated deficiencies found in elopement risk management, medication administration, and staffing levels. Noted missing resident identification for those at risk of elopement, insufficient staffing coverage, and improper handling of a medication change.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0079STAFFING STANDARDS - LEVELS
09 Dec 2020Complaint
09 Dec 2020Complaint
Found no deficiencies related to the complaint investigation.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0079STAFFING STANDARDS - LEVELS
04 Nov 2020Complaint
04 Nov 2020Complaint
Identified deficiencies in infection control and visitor policies with COVID-19, including required safety measures for PPE, screening, and resident protection.
Class 3A0163RECORDS - RESIDENT, PENALTIES FOR ALTERATION
Class 3A1300VISITATION
04 Nov 2020Expansion
04 Nov 2020Expansion
Identified a deficiency that was corrected during a fourth ECC monitoring revisit.
14 Oct 2020Complaint
14 Oct 2020Complaint
Investigated a complaint; found a deficiency that was corrected during the review.
13 Aug 2020Complaint
13 Aug 2020Complaint
Investigated deficiencies related to ADRD training for direct care staff; failed to meet Level II ADRD training within required timeframes and found that the deficiency remained uncorrected.
A0025RESIDENT CARE - SUPERVISION
A0086TRAINING - ADRD
11 Aug 2020Expansion
11 Aug 2020Expansion
Investigated staff training deficiencies and found that required in-service training and orientation were not documented for a caregiver.
A0081TRAINING - STAFF IN-SERVICE
11 Aug 2020Complaint
11 Aug 2020Complaint
Found deficiencies related to staff COVID-19 testing and documentation, including unverified tests and incomplete records.
Class 3A0193MANDATORY TESTING FOR ASSISTED LIVING FACILIT
11 Aug 2020Complaint
11 Aug 2020Complaint
Identified a deficiency from a prior complaint that was corrected at the time of the 2020-08-11 revisit.
Class 3A0193MANDATORY TESTING FOR ASSISTED LIVING FACILIT
19 Jun 2020Complaint
19 Jun 2020Complaint
Found deficiencies in ECC documentation, including missing ECC nursing progress notes and accompanying records; the DON could not provide the required documentation.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0054MEDICATION - RECORDS
Class 3A0086TRAINING - ADRD
AE207ECC - SERVICES
19 Jun 2020Complaint
19 Jun 2020Complaint
Identified multiple deficiencies including failure to obtain a new health assessment after a significant resident change, failure to notify a physician about pressure injuries, incomplete medication records, and inadequate staff training on ADRD.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0054MEDICATION - RECORDS
Class 3A0086TRAINING - ADRD
18 Jun 2020Expansion
18 Jun 2020Expansion
Identified deficiencies in staff training, orientation, and documentation with several items left uncorrected.
A0078STAFFING STANDARDS - STAFF
A0081TRAINING - STAFF IN-SERVICE
A0091TRAINING - DOCUMENTATION & MONITORING
22 Jan 2020Expansion
22 Jan 2020Expansion
Found deficiencies in background screening and related staff processes; deficiencies remained uncorrected.
Class 4CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
CZ814BACKGROUND SCREENING CLEARINGHOUSE
A0078STAFFING STANDARDS - STAFF
A0081TRAINING - STAFF IN-SERVICE
A0090TRAINING - DO NOT RESUSCITATE ORDERS
A0091TRAINING - DOCUMENTATION & MONITORING
A0161RECORDS - STAFF
22 Jan 2020Complaint
22 Jan 2020Complaint
Investigated a complaint and found no deficiencies related to it.
Class 3A0007ADMISSIONS - CRITERIA
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0160RECORDS - FACILITY
Class 3A0181EMERGENCY PLAN APPROVAL
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
Class 3AE207ECC - SERVICES
22 Jan 2020Complaint
22 Jan 2020Complaint
Identified deficiencies in resident rights, medication management, admission procedures, and emergency planning. The findings indicate non-compliance with multiple state requirements.
Class 3A0007ADMISSIONS - CRITERIA
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0160RECORDS - FACILITY
Class 3A0181EMERGENCY PLAN APPROVAL
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
Class 3AE207ECC - SERVICES
A0078STAFFING STANDARDS - STAFF
A0080TRAINING - CORE & COMPETENCY TEST
A0091TRAINING - DOCUMENTATION & MONITORING
A0300FACILITY CLOSURE
25 Nov 2019Expansion
25 Nov 2019Expansion
Identified multiple deficiencies related to staff training and documentation, including gaps in training, orientation, and personnel records.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0091TRAINING - DOCUMENTATION & MONITORING
Class 3A0161RECORDS - STAFF
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
21 Nov 2019Complaint
21 Nov 2019Complaint
Identified deficiencies in staff training on elopement response and major incident reporting, with missing documentation of training for at least one staff member.
Class 3A0081TRAINING - STAFF IN-SERVICE
24 Oct 2019Complaint
24 Oct 2019Complaint
Investigated a third revisit to complaint investigations and found no deficiencies.
12 Aug 2019Complaint
12 Aug 2019Complaint
Found deficiencies in facility records, hospice care documentation, and electronic adverse incident reporting. The findings indicate noncompliance with several record-keeping and reporting requirements.
03 Jun 2019Complaint
03 Jun 2019Complaint
The evaluation found deficiencies in memory care security and elopement procedures, as well as incomplete resident health documentation and care planning. Issues were found in the memory care unit’s door security, elopement policy, and health assessment/care plan records.
Investigated elopement risk and record-keeping issues; deficiencies found related to supervision of at-risk residents, up-to-date records, and reporting of incidents.
Class 3A0007ADMISSIONS - CRITERIA
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0160RECORDS - FACILITY
Class 4CZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
12 Dec 2018Initial
12 Dec 2018Initial
Found no deficiencies during the licensure survey.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of HarborChase of Dr. Phillips. The information above has not been verified or approved by the owner or operator. For exact information, please contact HarborChase of Dr. Phillips directly. There is no cost for this service. We are compensated by the community you select.
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