The Suites at Station Exchange

    3205 Tsx Grand Central, Richmond Hill, GA 31324
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Spotless facility with caring staff

    I toured this community and was very pleased - the facility is spotless and well maintained, staff are caring, responsive and professional, meals are excellent, and there are plenty of activities in a warm, home-like atmosphere. I would recommend it to families seeking personalized, friendly care.

    Loved one of resident
    Jul 2026

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    Reviews

    4.79·(24)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.8
    • Staff

      4.5
    • Meals

      5.0
    • Amenities

      4.8
    • Value

      4.8

    Pros

    • Clean facilities
    • Well-maintained facility
    • Caring and helpful staff
    • Staff willing to assist
    • Many activities
    • Very good meals
    • Nice community/atmosphere
    • Highly recommended / satisfied residents and families

    Cons

    • Administrator also serves as head nurse — uncomfortable staffing arrangement
    • At least one reviewer said they would not move their family member there

    Summary of reviews

    Overall sentiment in the reviews of Station Exchange Senior Living is strongly positive, with consistent praise for the staff, cleanliness, atmosphere, dining, and activities. Multiple reviewers describe the facility as nice and well maintained, using language like "clean facilities" and "well maintained." Residents and family members repeatedly express satisfaction and willingness to recommend the community, indicating a generally high level of satisfaction among those who provided feedback.

    Staff and care quality are the most frequently highlighted strengths. Reviewers use words such as "best staff," "caring staff," and "helpful staff," and specifically note that staff members are willing to help. This suggests staff members are accessible and responsive, and that interpersonal interactions between staff and residents are a major driver of positive impressions. The consistent emphasis on helpfulness and care points to a culture where resident needs are noticed and addressed.

    The physical environment is also a prominent positive theme. Reviewers describe the facility as clean and well maintained, and they refer to a pleasant community atmosphere. Those comments imply adequate housekeeping and a comfortable living environment that contributes positively to residents' daily experiences.

    Dining and activities receive favorable mention as well. Several reviewers highlight "very good meals" and "many activities," which indicate that programming and dining are seen as strengths. Good meals combined with active programming are important for quality of life in senior living, and these recurring comments suggest that both are meeting or exceeding expectations for many residents or family members.

    The primary critical point that appears in the reviews concerns management and staffing structure rather than day-to-day care quality. One reviewer specifically reported being "uncomfortable with [the] staffing arrangement" because the administrator also serves as the head nurse, and that reviewer said they "would not move [their] mother there." While this concern is only explicitly mentioned by a single reviewer in the provided summaries, it is notable because it raises potential questions about role clarity, oversight, and staffing capacity. That concern may reflect worries about conflicts of interest, workload distribution, or whether there are enough clinical staff to meet residents' needs — but the reviews do not provide further details, so this interpretation remains speculative.

    In summary, the dominant picture from these reviews is a facility with strong, caring staff; a clean, well-kept environment; good dining; and active programming — factors that lead many reviewers to be very pleased and to recommend Station Exchange Senior Living. The isolated but specific concern about the administrator also acting as head nurse is the main negative pattern and may merit direct inquiry by prospective residents or family members who want clarity about clinical leadership, staffing levels, and how those roles are balanced. Overall, the reviews suggest a high level of resident and family satisfaction, tempered by a single expressed worry about management/staffing structure that interested parties should investigate further if important to them.

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    Location

    Map showing location of The Suites at Station Exchange

    The Suites at Station Exchange is located at 3205 Tsx Grand Central, Richmond Hill, GA, 31324.

    About The Suites at Station Exchange

    The Suites At Station Exchange sits in Richmond Hill, Georgia, as a provider of senior living and care options, and you'll find it's one of those places where they've got a bit of everything-offering Adult Care Homes in private, home-like houses, plus assisted living, independent living, memory care, and skilled nursing. The community's known for its high ratings, around a 9.7 out of 10, and folks often say the staff are caring and helpful, with service that focuses on safety, personalized care, and a good quality of life. They have special support and therapy if someone has Alzheimer's or other types of dementia, and caregivers can help with diabetes, incontinence, medicine, and all those daily things like bathing or getting dressed. Staff are there twenty-four hours a day in case someone needs urgent help or needs a hand moving from bed to a wheelchair, so there's always someone nearby.

    Residents can pick from several living arrangements, including studio, one-bedroom, or two-bedroom apartments with their own heating and air, plus features like cable, Wi-Fi, and sometimes a kitchenette for doing your own small meals if you like. The property's pet-friendly, so people can keep cats or dogs. Around the building there's rose gardens, walking paths around the pond, and pretty views that make you want to get outside. The grounds are all set up for wheelchairs, with ground floor units and accessible showers. Common rooms like TV spaces, game rooms, and party areas let folks gather to chat or take part in activities.

    Meals cover many needs, like gluten-free, low salt, vegan, and there's family-style dining in the restaurant or you can get room service, and the food's won awards for being tasty and well-made. There are always activities going on, including happy hours, karaoke, yoga, fitness, gardening, Wii bowling, book clubs, art and cooking classes, and even day trips or outings. The place holds religious services, brings in chaplains or priests, and organizes devotional gatherings, both on-site and out in the community.

    On the practical side, The Suites At Station Exchange offers private cleaning, housekeeping, laundry, transportation for appointments or outings, and has its own parking for guests and residents. The building has a fitness area for exercise, on-site therapy, a beauty salon, and outdoor gardens to enjoy a bit of fresh air. Folks living independently get support when they need it, while others may need more detailed help or memory care in secure areas to prevent wandering. The staff walk families through choices and pricing, keeping things understandable and upfront, plus there's respite stay if someone just needs a short-term spot.

    Overall, The Suites At Station Exchange stands out for providing a safe, friendly, and flexible environment, giving seniors choices to live with dignity, whether they're mostly independent or need extra care, and it manages to still feel like home, lined with roses and filled with kind staff who know what they're doing.

    People often ask...

    The Suites at Station Exchange offers assisted living, memory care, and skilled nursing.

    There are 4 photos of The Suites at Station Exchange on Mirador.

    The full address for this community is 3205 Tsx Grand Central, Richmond Hill, GA 31324.

    No, The Suites at Station Exchange does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Georgia, the Department of Community Health's Healthcare Facility Regulation division licenses personal care homes and assisted living communities and posts their health and complaint surveys.

    License numberPCH008439
    StatusActive
    Facility typePersonal Care Home
    Capacity65 residents
    LicenseeKrista Pope
    EffectiveJanuary 18th, 2022

    Inspection Reports

    19

    Reports

    15

    Citations

    10

    Complaints

    9

    Years

    13 Nov 2025Complaint
    Investigated intake cases and found no violations were cited.
    23 Jul 2025Complaint
    Found no deficiencies. No rule violations were cited.
    08 May 2025Complaint
    Investigated an unwitnessed fall and subsequent death, finding supervision was not consistent with residents' needs and that the death was not reported to the Department.
    • 111-8-62-.10(1)(c)Staffing
    • 111-8-62-.30(2)(a)Reporting
    09 Nov 2024Complaint
    Investigated intake cases and found no deficiencies.
    11 Jun 2024Complaint
    Found no deficiencies.
    05 Apr 2024Complaint
    Found no deficiencies. No rule violations were cited following the investigation.
    06 Dec 2023Inspection
    Cited multiple deficiencies in fire safety, medication management, and nutrition, including overdue extinguisher inspections and incomplete medication documentation.
    • 111-8-62-.13(2)(f)Physical Plant Health and Safety Standards
    • 111-8-62-.20(3)Basic Med. Training for Staff Assisting with Self-Administration
    • 111-8-62-.21(1)Nutrition
    • 111-8-62-.21(8)Nutrition
    16 Mar 2023Complaint
    Found no deficiencies. Investigated intake GA00230710 and concluded no rule violations were cited.
    06 Dec 2022Complaint
    Found no deficiencies.
    25 Jul 2022Inspection
    Cited failure to update the posted menu 24 hours before meals to reflect changes and substitutions, and to ensure alternatives were available.
    • Menu updates and meal substitutions
    12 Nov 2021Inspection
    Identified deficiencies showing no documentation of emergency first aid and CPR training for staff within the first 60 days of employment.
    • Emergency first aid training
    • CPR training
    06 Apr 2020Inspection
    Found no deficiencies. The activity focused on monitoring COVID-19 cases and infection control processes.
    09 Jan 2020Complaint
    Investigated memory care safety and staffing issues; found an unalarmed exit, elopement incident, overnight understaffing, and lack of dementia-specific training for at least one staff member.
    • 111-8-62-.19(4)(g)Automated alert for unauthorized entry/exit
    • 111-8-62-.19(5)(b)Adequate staffing on memory care unit
    • 111-8-62-.19(6)Initial staff training on dementia care
    23 Dec 2019Inspection
    Found no deficiencies related to the increase in capacity to 65 residents.
    14 Aug 2019Inspection
    Identified deficiencies in proxy caregiver training and competency evaluations for medication administration; annual competency checklists were not documented for two staff.
    • 111-8-100-.05(1)(g)Training Curricula
    • 111-8-100-.05(2)(c)Medication Assistance
    07 Mar 2018Complaint
    Found no deficiencies. No violations were cited after investigating the complaint.
    05 Dec 2017Inspection
    Found no deficiencies. Follow-up to a prior complaint showed no violations.
    24 Aug 2017Inspection
    Found a deficiency in care and resident rights after a medication administration error led to one resident receiving another resident's medications and requiring ER treatment.
    • 111-8-62-.25(1)(a)Supporting Residents' Rights
    22 Feb 2017Inspection
    Found no deficiencies.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Suites at Station Exchange. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Suites at Station Exchange directly. There is no cost for this service. We are compensated by the community you select.

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