The Pearl of Elk Grove

    1920 Nerge Rd, Elk Grove Village, IL 60007
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.73·(160)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.8
    • Meals

      2.5
    • Amenities

      3.3
    • Value

      2.3

    Pros

    • Compassionate, attentive nursing and CNA staff
    • Experienced, long‑tenured care team
    • Strong physical and occupational therapy program
    • Effective short‑term rehabilitation outcomes
    • Clean, well‑maintained interior and public spaces
    • Bright, pleasant outdoor and social areas
    • Spacious common areas with natural light
    • Mostly private rooms available
    • Restaurant‑style on‑site dining service
    • Knowledgeable admissions and social‑services staff
    • Coordinated discharge planning and care transitions
    • Engaging activities program (arts, crafts, outings, exercise)
    • Professional wound care and clinical nursing oversight
    • Welcoming reception and front‑desk staff
    • Available on‑site amenities (salon, exercise room, recreational areas)
    • Accessible location near family
    • Daily therapy scheduling availability
    • Supportive therapy staff who individualize exercise plans
    • Clean, odor‑free building in many units

    Cons

    • Inconsistent staffing levels and reliance on temporary/agency staff
    • Night‑shift coverage and responsiveness shortfalls
    • Delayed response to call lights and care requests
    • Inconsistent personal‑care and incontinence‑care practices
    • Variable meal service reliability and inconsistent meal temperature/quality
    • Communication gaps with families and discharge planning
    • Management turnover and inconsistent administrative follow‑through
    • Variable clinical oversight and coordination of medications/therapies
    • Maintenance and aging‑facility/equipment issues
    • Infection‑control and sanitation inconsistencies
    • Restrictive visitation policies during infection‑control events

    Summary of reviews

    The Pearl of Elk Grove elicits a wide range of experiences. Many families and patients praised the facility’s rehabilitation strengths, cleanliness, and welcoming environment: reviewers commonly cited strong physical and occupational therapy programs, attentive and experienced nursing and CNA staff, well‑maintained common areas with ample natural light, pleasant outdoor spaces, and restaurant‑style dining in a number of units. Admissions and social‑services staff are frequently described as helpful and knowledgeable, and several accounts highlight effective discharge coordination and one‑on‑one advocacy for transitions of care.

    Clinical care and staffing show a mixed picture. Therapy services (PT/OT) are a clear strength for short‑term rehab and post‑hospital recovery, with multiple mentions of daily therapy schedules and therapists tailoring exercise plans. Nursing and CNA performance was described both positively and negatively: many reviewers praised compassionate, long‑tenured staff and attentive nurses, while a consistent pattern of concerns centers on staffing instability, particularly at night, delayed responses to call lights, and inconsistent personal‑care routines (bathing and incontinence care). There are also reports raising serious clinical concerns — including wound care outcomes and issues that led to heightened family concern; these have given rise to allegations and concerns following a resident’s death in at least one account. Prospective families should ask specifically about wound‑care protocols, pressure‑injury prevention, and clinical oversight processes.

    Dining and housekeeping are similarly variable. The facility offers restaurant‑style service and several reviewers were satisfied with meal quality and presentation; others reported late or cold meals and an inconsistent food program. Housekeeping and overall cleanliness received many favorable comments, but sanitation and odor concerns were raised in specific units or shifts. Maintenance and some room‑level fixtures (e.g., TVs, faucets, closet/storage space) were noted as areas needing improvement.

    Management and operational patterns merit attention. Positive comments reflect helpful front‑desk staff, proactive admissions personnel, and social workers who facilitate care planning. Conversely, reviewers described communication gaps with administration, problems with timely transfer of records, apparent management turnover, and increased reliance on temporary staff—factors that appear to affect continuity of care. Night staffing, responsiveness to alarms and call buttons, and discharge planning processes were recurring operational weaknesses.

    Activities and amenities are commonly regarded as strong points: an active activities program, salon, exercise and recreational rooms, and regular outings contribute to a home‑like atmosphere in many wings. Facility layout features—spacious corridors, single‑story sections, and private rooms with natural light—are often cited positively, though some residents experienced smaller shared rooms with limited storage.

    Overall, The Pearl of Elk Grove offers demonstrable strengths in rehabilitation, therapy, and pockets of very compassionate care, alongside operational risks tied to staffing consistency, night coverage, call‑response times, and variable food and sanitation outcomes. The reviews are polarized: many highly positive experiences coexist with reports of serious care lapses. When considering placement, families should tour the building, observe staffing patterns across shifts, inquire about staffing ratios and use of agency personnel, review wound‑prevention and infection‑control protocols, confirm call‑light response expectations, and ask for documentation of medication and discharge‑planning practices.

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    Medicare Ratings

    1·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    The Pearl of Elk Grove is located at 1920 Nerge Rd, Elk Grove Village, IL, 60007.

    About The Pearl of Elk Grove

    The Pearl of Elk Grove is a skilled nursing and senior care facility in Elk Grove Village, Illinois, serving about 149 residents with 190 certified beds, and it accepts both Medicare and Medicaid. The facility is owned by Elk Grove Holding Company, LLC, and has indirect owners through several trusts and companies, but there's no public information on who directly manages or oversees daily operations or the employees. There's a memory care community inside the building, and the facility covers different care options including long-term skilled nursing, short-term post-hospital rehabilitation, respite care, independent and assisted living, and specialized rehab like orthopedic, pulmonary, cardiac, and wound care, so there are services for people with specific disabilities or diseases as well as seniors aged 55 and older.

    The building itself is fairly new, built within the last year, and offers private and semi-private rooms, though many rooms are small and cramped, with some TVs not working and closet designs that only let one resident at a time use them, plus some run-down furnishings and limited closet space. There's no specific area for visitors to sit and wait during privacy-required procedures, which some families should know. The Pearl of Elk Grove gives access to kitchens or kitchenettes, cable TV, telephones, air conditioning, WiFi, washers, dryers, and all rooms are furnished. There's always a 24-hour call system and 12-16 hour nurse supervision. The nurse turnover rate is very high at 99.2%, much higher than the state average, and there's a recorded pattern of deficiencies and care violations-including failure to meet residents' preferences and needs, and problems with pharmacy services-so it's currently labeled as a Special Focus Facility Candidate due to serious quality concerns.

    Despite these challenges, the staff offers personal care with bathing, dressing, toileting, mobility help, wheelchair assistance, medication management, occupational therapy, wound care, podiatry, physical therapy, and skilled nursing care. Dining services include a professional chef, special meals for diets like diabetes or allergies, and all-day availability in a restaurant-style space. The community helps keep residents active and social with activities like music, arts and crafts, fitness and wellness programs, educational events, resident-led groups, movie nights, walking paths, a garden, a library, and business and activity rooms. There's also transportation, guest parking, outdoor programs, family and resident councils, safety and handicap features, laundry, dry cleaning, property maintenance, a salon/barbershop, a spa/sauna, and security features including sprinkler systems. Housekeeping, concierge, and family support services are available, but you'll find the closets small and the rooms a tight fit, which matters for some.

    Prospective residents and families can tour the facility to see if it feels right, and the Pearl focuses on comfort and well-being, with community-sponsored events, and a patient-centered approach to rehab and skilled care across several other Chicagoland locations. There's an ongoing commitment to improvements, evident by organized family and resident councils and a focus on reporting concerns, but the history of care violations remains documented in public inspection and complaint reports, tallying up to 75 deficiencies including those related to infection prevention. The facility promotes community comfort with emergency alert systems, move-in coordination, scheduled daily activities, a dining room, outdoor spaces, and memory care support. Overall, the Pearl of Elk Grove provides a range of care services and amenities while currently working through regulatory oversight and past care issues that families may want to consider.

    People often ask...

    The Pearl of Elk Grove offers assisted living, memory care, and skilled nursing.

    There are 13 photos of The Pearl of Elk Grove on Mirador.

    The full address for this community is 1920 Nerge Rd, Elk Grove Village, IL 60007.

    No, The Pearl of Elk Grove does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Pearl of Elk Grove. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Pearl of Elk Grove directly. There is no cost for this service. We are compensated by the community you select.

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