Sunrise of Willowbrook

    6300 Clarendon Hills Rd, Willowbrook, IL 60527
    • Assisted Living
    • Memory Care

    Outstanding memory care, compassionate staff

    I placed my mom here and I'm very pleased. Care-especially memory care-is outstanding, the nurses and staff are compassionate, responsive and professional, and the community is clean, homey and safe. The food is good, activities and outings keep residents engaged, and I feel real peace of mind recommending this as a warm, well-run option.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Accept incoming residents on hospice
    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program
    • Respite program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Located close to restaurants
    • Located close to shopping centers
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.31·(115)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.2
    • Meals

      3.7
    • Amenities

      4.0
    • Value

      2.4

    Pros

    • Compassionate and attentive caregiving staff
    • On-site nursing and medical services
    • Clean, well-maintained interior and grounds
    • Engaging activities and regular outings
    • Homelike, resident-centered atmosphere
    • Private, well-decorated units with kitchenettes
    • Pet-friendly community and house dog
    • On-site salon and dental services
    • Transportation/bus service for shopping and events
    • Dietary options and accommodations for special diets
    • Frequent family-oriented events and social programs
    • Visible safety features and routine wellness checks
    • Low staff turnover and tenured leadership in areas
    • Accessible common spaces and outdoor decks

    Cons

    • Inconsistent staffing levels and coverage
    • Billing and administrative process weaknesses
    • Gaps in medication management and clinical responsiveness
    • Inconsistent dining quality and supply continuity
    • Variable activity programming and resident engagement
    • Maintenance and infrastructure shortcomings
    • Safety and environmental design hazards
    • Communication and incident-resolution gaps
    • Limited higher-acuity and hospice service capacity
    • Restrictive or inconsistently applied resident mobility policies
    • Security and personal-asset control weaknesses
    • Inconsistent sanitation and odor control

    Summary of reviews

    Sunrise of Willowbrook elicits a mix of strong positive experiences and operational concerns. Many families and residents praise the caregiving staff for warmth, responsiveness and relationship-based care; memory-care services and on-site nursing/medical access are frequently singled out as strengths. The community’s physical environment is noted as attractive and well-maintained overall, with private, well-decorated units, useful kitchenette features, on-site salon and dental services, outdoor decks and regular transportation for outings. Social life is a clear asset for many residents: activity offerings, group classes, outings and family events contribute to socialization and a homelike atmosphere. The facility’s pet-friendly approach and visible safety practices (rails, wellness checks) also receive positive attention.

    At the same time, a pattern of operational issues appears across reviews. Staffing consistency is uneven; short-staffing or coverage gaps have been associated with delayed responses to needs, reduced activity staffing and interruptions to meal service. Related clinical concerns include medication-administration and monitoring issues and occasional delays in medical response. Billing and administrative processes are another recurrent theme: families report misbilling, unclear add-on fees, slow corporate billing resolution and pressure during the admission process. Communication weaknesses — including slow or inadequate incident follow-up and limited transparency around clinical or administrative changes — amplify these frustrations.

    Dining and programming show variability. Several reviewers appreciate healthy, accommodating meals and regular buffets or family events, but others describe inconsistent food quality, out-of-stock items, limited snack availability and scheduling concerns such as early dinner times. Activity offerings are generally robust, but reviewers differ on the appropriateness and variety of programming for individual residents; some find programs highly engaging while others describe them as repetitive or not well matched to resident preferences.

    Facility maintenance and design present mixed signals. Many areas are noted as clean and bright, yet specific maintenance issues are mentioned: plumbing and water-temperature problems, weak shower flow, and delayed handyman responses. Some design elements raise safety concerns, such as hallway protrusions and limited or poorly placed handrails, which can affect mobility and fall risk. There are isolated but serious operational concerns including incident resolution related to missing personal items and privacy/process shortcomings in clinical checks.

    Taken together, the reviews indicate a community with many genuine strengths — particularly in staff-resident rapport, memory-care capability, social programming and on-site services — coupled with operational vulnerabilities that can materially affect resident experience: staffing variability, medication and clinical response gaps, administrative/billing transparency problems, and intermittent maintenance or sanitation issues. Prospective residents and families should tour the community in person, observe staffing levels during different shifts, review written medication and incident-response protocols, ask for details on billing and additional fees, inspect unit layouts for mobility safety, and request an activity schedule and sample menus to confirm fit with the prospective resident’s needs and expectations.

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    Location

    Map showing location of Sunrise of Willowbrook

    Sunrise of Willowbrook is located at 6300 Clarendon Hills Rd, Willowbrook, IL, 60527.

    About Sunrise of Willowbrook

    Sunrise of Willowbrook is a three-story senior living community that provides a range of care options, including independent living, assisted living, memory care, skilled nursing, short-term stays, and hospice coordination, so if someone just needs a little help after surgery or wants to live there long-term, the staff's trained for all of those situations, and they've got well-trained caregivers around the clock in case something comes up, with nurses and even an RN living across the street, which gives families some peace of mind, and the care team helps with daily tasks like bathing, dressing, eating, medication, and health checks. Residents who live with Alzheimer's or other dementias can benefit from memory care services that include specialized programs like the Reminiscence Program and Terrace Club, secured building features, technology to prevent wandering, and activities suited for keeping minds active, and the staff has special training for tough situations like incontinence, major behavior issues, and non-ambulatory needs, including mechanical lifts, plus they help diabetic residents manage insulin and use sliding scale therapy if needed.

    People living there can choose different apartment styles, including studios, one-bedrooms, two-bedrooms, suites, or companion apartments, and the building welcomes pets, so you'll sometimes see the community's three dogs or several cats around, which a lot of people say makes it feel more like home. Amenities include indoor and outdoor gathering spaces like lounges with fireplaces, a TV lounge, a library, a cafe/bistro, patios, an outdoor garden, and even raised garden beds where folks can do some planting if they want, plus there's an enclosed courtyard, swimming pool/hot tub, and a beauty salon for easy access to hair care, and housekeeping and laundry services make life easier for everyone.

    Dining at Sunrise of Willowbrook includes flexible meal times with options for different diets, including vegetarian meals, and they host themed happy hours with appetizers, wine, beer, and cocktails three times each week, along with group ballroom dancing when the big band plays, and there's a full calendar of things to do-exercise classes like yoga and tai chi, weekly shopping trips, live entertainment, classes in floral design and jewelry making, and plenty of social events to keep up with friends and neighbors. There are Protestant, Catholic, and devotional services in the community, and the staff helps organize trips to area churches, so religious life can continue at any comfort level.

    Transportation options include both complimentary and for-cost rides, plus parking for residents and visitors, and the community is built for aging in place with features like wheelchair-accessible showers, full tubs, hospice options, and care for people at higher risk of wandering (known as elopement risk). Five physicians make visits to the community, and there are in-house therapy services, including physical, occupational, and speech therapy, and massage therapy is also popular with many people there. Family members can visit any time, day or night, so folks don't have to worry about seeing their loved ones when it works best for them, and residents must be at least 55 years old to move in.

    Sunrise of Willowbrook has earned a Bronze National Quality Award from AHCA/NCAL, and many hear positive things about the staff through word of mouth in the area. People who want independence can keep as much of it as they want, but the staff's ready to help when needed, and care plans are made together with residents and their families, adjusting as situations change over time. The culture encourages everyone to get involved, try new things, and stay active, and you'll often see groups gathered in the common areas, sharing meals or conversation, or out in the sunshine on the patio or working in the raised beds, and there's a certain warmth to the place, maybe because of the community pets, maybe because of the friendly people or the way the staff gets to know everyone and makes sure no one feels alone.

    About Sunrise Senior Living

    Sunrise of Willowbrook is managed by Sunrise Senior Living.

    Sunrise Senior Living is one of the largest senior care operators in North America, managing over 270 communities across the United States and Canada with approximately 22,000 employees. Founded in 1981 by Paul and Terry Klaassen in Oakton, Virginia, Sunrise pioneered the Victorian mansion-style senior living community design, inspired by Dutch senior care models and European hospitality concepts. Headquartered in McLean, Virginia, Sunrise offers a comprehensive continuum of care including independent living, assisted living, memory care, skilled nursing, and hospice coordination.

    The company's signature memory care programs include Terrace Club Neighborhoods for residents with early to moderate memory loss, and Reminiscence Neighborhoods for those with advanced Alzheimer's and dementia. As an Authorized Validation Organization, Sunrise practices the Validation Method—which they call "exquisite listening"—using empathy-based communication techniques to reduce anxiety and improve quality of life for memory care residents. Their Live With Purpose™ programming engages residents through personalized activities aligned with their interests and life experiences.

    Sunrise leverages advanced technology including Sunrise CareConnect, an electronic health record system built on PointClickCare technology that enables real-time documentation, comprehensive health tracking, and remote access for healthcare providers. The Road Home Program offers specialized 30-day transitional care for seniors discharged from hospitals or rehabilitation centers, providing medication management and 24/7 support.

    The company has achieved notable sustainability certifications, with facilities earning WELL Health-Safety Rating, WELL Equity Rating, ENERGY STAR® certifications, and LEED Silver designation. Sunrise communities feature Individualized Service Plans, Designated Care Managers, and welcome pets, with many locations maintaining community cats or dogs. After celebrating 40 years in 2021, Sunrise continues its mission to champion quality of life for all seniors through their resident-centered, holistic approach to senior care.

    People often ask...

    Sunrise of Willowbrook offers competitive pricing, with rates starting at a cost of $4,950 per month.

    Sunrise of Willowbrook offers assisted living and memory care.

    There are 45 photos of Sunrise of Willowbrook on Mirador.

    The full address for this community is 6300 Clarendon Hills Rd, Willowbrook, IL 60527.

    No, Sunrise of Willowbrook does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Illinois, the Department of Public Health licenses assisted living and long-term care facilities, running annual licensure surveys and investigating complaints and reported incidents.

    License numbera1w3d000000InvLAAS
    StatusActive
    Facility typeAssisted Living/shared Housing Establishment
    Capacity82 residents
    LicenseeSZR WILLOWBROOK OPCO, LLC
    EffectiveOctober 1st, 2024
    ExpiresOctober 1st, 2025
    View the official license record

    Inspection Reports

    8

    Reports

    1

    Type A Citations

    0

    Type B Citations

    3

    Complaints

    2

    Years

    31 May 2026Complaint
    Found no deficiencies. The survey determined compliance with applicable regulations.
    29 Mar 2026Self-Reported
    Concluded no deficiencies were cited. Found compliance with applicable regulations based on the review of the reported incidents.
    02 Feb 2026Self-Reported
    Found no deficiencies.
    30 Oct 2025Self-Reported
    Found no deficiencies. Confirmed compliance with applicable requirements.
    22 Oct 2025Self-Reported
    Investigated a physical abuse incident and found a violation of resident rights. The finding described that a staff member grabbed the resident's hand, causing bruising.
    • Type A295.6000Resident Rights
    21 Oct 2025Complaint
    Concluded that no deficiencies were found.
    26 Sept 2025Complaint
    Identified deficiencies in service planning, dementia programs, resident rights protections, and incident reporting related to an elopement and unwitnessed falls.
    • Section 295.4010Service Plan
    • Section 295.4060Alzheimer's and Dementia Programs
    • Section 295.6000Resident Rights
    • Section 295.6010Abuse, Neglect, and Financial Exploitation Prevention and Reporting
    29 Oct 2024Licensure
    Found no deficiencies.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Sunrise of Willowbrook. The information above has not been verified or approved by the owner or operator. For exact information, please contact Sunrise of Willowbrook directly. There is no cost for this service. We are compensated by the community you select.

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