RiverView Manor - Pleasant Valley

    17990 S Spencer Rd, Pleasant Valley, IA 52767
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Reviews

    2.73·(22)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.1
    • Meals

      1.0
    • Amenities

      2.7
    • Value

      2.7

    Pros

    • Compassionate, attentive nursing staff
    • Engaged and hardworking caregiving team
    • Supportive leadership presence (DON and Administrator)
    • Residents generally well-groomed and content
    • Personalized activities and occasional special treats
    • Perceived improvements in care quality over time
    • Positive family involvement and staff appreciation

    Cons

    • Inconsistent staff availability and long response times to call lights
    • Gaps in clinical monitoring and care continuity
    • Poor family communication and complaint follow-up
    • Sanitation and facility maintenance deficiencies
    • Staffing shortages and turnover affecting operations
    • Food-service quality and consistency issues
    • Management transparency and communication tone
    • Allegations of theft and financial misconduct

    Summary of reviews

    Across the review summaries there is a clear split between strong personal-care experiences and significant operational concerns. Many families praise individual caregivers, citing compassion, daily attentiveness, and leadership figures such as the Director of Nursing and Administrator who have been described positively. Several accounts describe residents as well-groomed and content, and some families noted meaningful improvements in care over time as well as small personalized touches and activities that residents enjoyed.

    At the same time, a recurrent theme is inconsistent staffing and slow responsiveness to resident needs. Long call-light response times, periods when residents were unattended for hours, and staffing shortages or turnover were described in multiple summaries. These issues are associated with wider concerns about clinical monitoring and care continuity, including examples of skin-integrity and pressure-injury concerns and end-of-life communication problems. Families report frustration with delays in attention and with perceived gaps in how declining conditions are recognized and escalated.

    Communication and management practices are another major pattern. Reviewers frequently described poor follow-up on complaints, unanswered voicemail or calls, and a communication tone that families found opaque or dismissive. Some comments characterized interactions with management as defensive or lacking transparency; there are also serious allegations concerning resident valuables and finances that families say were not adequately investigated. These governance and complaint-resolution gaps amplify family distress, particularly around critical events.

    Facility-level issues include sanitation and maintenance shortfalls and inconsistent dining quality. Several summaries point to concerns about mattress condition, broken windows, overall cleanliness in parts of the building, and inconsistencies in meal quality or availability. Reviewers also referenced restrictive visitation policies during infection-control events; while infection-control measures can be necessary, the way restrictions were implemented contributed to family distress and limited in-person oversight.

    In sum, RiverView Manor - Pleasant Valley appears to offer dedicated, compassionate front-line caregivers and leadership that some families value, but the facility also demonstrates multiple operational weaknesses that affect resident experience. Key areas for inquiry for prospective families include current staffing levels and turnover, call-response metrics, processes for clinical monitoring and escalation, sanitation and maintenance protocols, dining operations, policies for safeguarding resident valuables, and how management handles family communication and complaints. Verifying improvements in these areas and requesting specific, recent documentation or on-site observation will help families make an informed decision.

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    Location

    RiverView Manor - Pleasant Valley is located at 17990 S Spencer Rd, Pleasant Valley, IA, 52767.

    About RiverView Manor - Pleasant Valley

    Aspire of Pleasant Valley Nursing & Rehabilitation Center, also called RiverView Manor, sits at 17990 S Spencer Rd in Pleasant Valley, Iowa, and it's a place that does everything from short-term rehab to long-term nursing care, respite care, and assisted living, and you'll find they help seniors with health problems like Alzheimer's, heart issues, or depression, along with those living with mental illness, emotional disabilities, or intellectual disabilities, and they seem to have a knack for individualized care, since every person gets their own plan based on what they need and what works for them. The center has memory care for folks with dementia, and specialized programs like Pathways to Active Living (PALs) to make sure residents stay engaged with physical, mental, emotional, and spiritual wellness, and there's always something going on, whether it's gardening, bus trips, or shopping, and you'll even find devotional activities and group outings on the schedule.

    The staff includes registered nurses, LPNs, CNAs, and specialists who handle wound care, medication, diabetes, and tracheostomy care, and they're around 24 hours a day, seven days a week, so there's always help if someone needs it. The building isn't in a hospital or part of a continuing care community, but it does take Medicare and Medicaid, and it's got 44 beds, with room enough most days for about 37 residents, and those who live here are mostly around 81 years old. The community can take care of people coming straight from a hospital with tough medical needs, and for people who need rehab after a stroke, surgery, or injury, they offer physical, occupational, and speech therapy as needed, working to help folks get stronger, more independent, and comfortable with daily activities, whether they're staying a few weeks or a few years.

    RiverView Manor has amenities like home-cooked meals, Wi-Fi, private and semi-private rooms (some with pet visits), comfy indoor spots to gather, and even designated smoking areas. Booster shot rates could be higher, but vaccination rates against COVID-19 are strong among residents and decent among staff. Ratings are mixed: long-term and quality measures come in at four stars, but staffing and health inspections only earn one star, so it's not perfect, and there's work to do. Still, there's a focus on safety-sprinklers throughout the building-and daily living support like help with bathing, dressing, and medication, so people aren't left on their own. There's a wide range of specialized rehab and addiction treatment centers under the same company, including programs for veterans, LGBTQ+ folks, teens, and those needing luxury or holistic settings, as well as centers for dual diagnoses and specific behavioral issues.

    You'll also find that RiverView Manor has residential councils, common spaces for socializing, high-speed Wi-Fi, and the staff organizes transportation for medical appointments or errands. Meals always aim to be nutritious, with snacks available, and both acute and chronic conditions like diabetes, CHF, COPD, cancer, and stroke see dedicated support from trained healthcare workers. Consulting services for dental, vision, psych, podiatry, and respiratory needs can be brought in, and there's restorative care for ongoing rehab, as well as memory-enhancing activities for individuals with dementia. RiverView Manor is a for-profit LLC, owned by Riverview SNF Operator LLC, and managed by the RiverView Manor name, with both Medicare and Medicaid participation and oversight from WPS - Iowa. Visiting is open 24 hours each day, and there are always people available to help families and residents with questions or needs, so families don't have to worry about finding someone to ask.

    While the building and services have their strengths-like four-star long-term and quality measure ratings-there are areas where staff and inspection ratings are lower than some might like, but the team here stays focused on making life as safe, comfortable, and supportive as possible for anyone who calls this center home.

    People often ask...

    RiverView Manor - Pleasant Valley offers assisted living, memory care, and skilled nursing.

    There are 27 photos of RiverView Manor - Pleasant Valley on Mirador.

    The full address for this community is 17990 S Spencer Rd, Pleasant Valley, IA 52767.

    No, RiverView Manor - Pleasant Valley does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of RiverView Manor - Pleasant Valley. The information above has not been verified or approved by the owner or operator. For exact information, please contact RiverView Manor - Pleasant Valley directly. There is no cost for this service. We are compensated by the community you select.

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