Franciscan Health Care Center

    3625 Fern Valley Rd, Louisville, KY, 40219
    3.9 · 94 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Warm staff but safety concerns

    I had a mixed experience: the staff (nurses, aides, therapists and support teams) were warm, personal and often exceptional - great rehab, attentive caregivers, lots of activities and lovely Sunday brunches in a clean, homey setting. However the building is dated (old bathrooms, worn carpet/paint), food and housekeeping quality is inconsistent, some rooms are noisy by the ambulance entrance, and chronic staffing/communication/management problems have caused long waits and safety/neglect incidents that would make me very cautious.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.94 · 94 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.6
    • Meals

      3.6
    • Amenities

      3.3
    • Value

      2.0

    Location

    Map showing location of Franciscan Health Care Center

    About Franciscan Health Care Center

    Franciscan Health Care Center sits in South Louisville, Kentucky, as part of Trilogy Health Services, where seniors find support and comfort in their daily lives. This place has private suites-each with its own shower and either a kitchen or kitchenette-that let folks keep their independence, but also provides help when someone needs it. Residents can enjoy chef-prepared meals for breakfast, lunch, and dinner in a private dining room or join others in indoor and outdoor common areas, like the courtyard and a resident garden, and if someone's got a pet, they're welcome, too. Housekeeping and laundry services help keep things tidy, and the facility covers utilities and cable TV, along with wireless internet, so people can stay connected without worry. Seniors who need extra support get personalized care, including medication management and 24/7 nursing, and those who require skilled nursing care, rehab, or on-site dialysis services find it here, all under one roof. Adults living with Alzheimer's disease or memory loss get specialized support, and there's daily programming and Life Enrichment activities to keep everyone engaged. Residents can get help with daily needs, and short-term stays through respite care are available for those needing a temporary pause from home. Transportation services, handicap parking, and a 24-hour emergency alert system add peace of mind. The center features both long-term and short-term care options, along with independent living, assisted living, and even therapy services to help folks keep as active and independent as possible. The grounds include spaces for outdoor relaxation, and there's a chapel on-site where Mass is offered regularly, which some folks find comforting. Veterans find community here, with over 1,400 living in Trilogy Communities. This place maintains simple house rules during the week, though things are a bit more relaxed on weekends when management isn't present. The center's reputation has eased many concerns families have about assisted living and nursing homes, and it's not far from local names like the Belle of Louisville and Churchill Downs, which might mean something to some families in the area. There's on-site salon services and a private dining room for special gatherings, and residents get help with their daily routines if needed, making this community a steady place for seniors as their needs change.

    About Trilogy Senior Living

    Franciscan Health Care Center is managed by Trilogy Senior Living.

    Trilogy Health Services, founded in December 1997 by Randy Bufford and headquartered in Louisville, Kentucky, has grown from its first four communities to operate more than 130 senior living campuses across five Midwestern states: Ohio, Kentucky, Indiana, Michigan, and Wisconsin. Now owned by American Healthcare REIT (NYSE: AHR), Trilogy employs over 14,000 team members who provide world-class clinical support to more than 10,000 seniors. The company offers a full continuum of care including independent living, assisted living, memory care, skilled nursing, and rehabilitative services, with facilities ranging from independent living patio homes to comprehensive healthcare campuses.

    Trilogy's mission centers on exceeding customer expectations through their Service Standards, emphasizing that "the right employees make the difference" and that "a servant's heart is the key to success." The company's philosophy is rooted in the Trilogy Advantage—family values of compassion, honesty, respect, and service to others. They serve with humility, putting seniors at the forefront of everything they do. Their culture is built on the belief that employees who feel cared for will provide the best care to others, leading to innovative benefits including weekly pay, free meals, registered apprenticeship programs, paid parental leave, and support through the Trilogy Health Services Foundation for scholarships and emergency assistance.

    The company's specialized programs demonstrate their commitment to comprehensive, innovative care. Their Best Friends Approach to memory care provides residents with companions who understand their life stories while offering activities that stimulate the mind and encourage socialization. Trilogy offers state-of-the-art dialysis services using Ascent medical recliners with healing and massage options, and partners with Synchrony Health Services to deliver pharmacy and rehabilitative care directly to residents. Their unique lifestyle programs and hospitality-focused services distinguish them in the senior living industry, combining clinical excellence with compassionate, personalized attention.

    Trilogy's dedication to quality has earned significant recognition, including being named a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. In 2023, 56 Trilogy communities received the Bronze Commitment to Quality Award from the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), with 34 communities earning the Achievement In Quality Award. These accolades reflect Trilogy's unwavering commitment to their goal of becoming the best healthcare company in the Midwest, achieved through their team approach philosophy that "Together Everyone Achieves More" and meticulous attention to the details that separate winners from the rest.

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