I placed my mom in the memory care unit and have been very pleased. The staff are compassionate, professional, and responsive-quick to help in an incident and truly go above and beyond. The community is clean, modern, and well maintained, with great activities (music, bingo, trips), tasty meals, 24-hour nursing, and solid rehab services. The social worker and director made the move easy and communication has been transparent; my family feels reassured and would recommend this community.
Loved one of resident
Jul 2026
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Common areas
Beauty salon
Dining room
Garden
Outdoor space
Small library
Community services
Move-in coordination
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Reviews
4.04·(53)
Overall rating
5
4
3
2
1
Care
3.7
Staff
3.8
Meals
4.2
Amenities
3.6
Value
3.0
Pros
Compassionate, attentive caregivers
Clean, well-maintained interiors and common areas
Apartment-style units with kitchenettes and walk-in closets
Responsive maintenance services
Three daily meals plus snacks with varied menu options
On-site therapy and rehab services (OT/PT)
24-hour nursing availability
Active, varied activities and outings program
Dedicated memory-care/dementia program
Laundry and transportation services
Pleasant outdoor courtyard and grounds
Supportive social-work and admissions assistance
Cons
High staff turnover and inconsistent staffing continuity
Heavy reliance on temporary/agency staffing
Staff conduct and responsiveness
Administrative dismissiveness toward feedback
Variable administrative efficiency for admissions and insurance
Pest-control concerns in some units
Variability in unit sizes and layouts, including very small rooms
Uneven facility maintenance and renovation progress
Summary of reviews
Care quality at the facility is mixed but shows clear strengths. Numerous families and visitors praised the caregiving team for compassionate, attentive interactions and quick aid during incidents; the memory-care unit in particular receives favorable remarks for dementia support. Clinical supports such as on-site occupational and physical therapy, 24-hour nursing availability, and weekly laundry and transportation services are available and cited as helpful to residents and families. At the same time, reviewers described variability in responsiveness and occasional delays that appear linked to staffing instability.
Staffing and management patterns are a central theme. Positive accounts highlight caregivers and specific long-tenured staff who go above and beyond and provide transparent communication to families. Counterbalancing those accounts are repeated references to high turnover, frequent use of agency or temporary staff, and concerns about the tone and conduct of some team members. Several reviewers characterized leadership as insufficiently receptive to constructive criticism, which contributes to an uneven culture and inconsistent implementation of policies or improvements.
Dining and activities are frequently noted as strengths. The facility provides three meals daily plus snacks, with menus described as varied and, at times, noteworthy (special meals and themed offerings). The activity program is robust, featuring music, bingo, outings, and regular entertainment, and is often highlighted as contributing positively to resident morale. The social-work and admissions teams are described as supportive by many, though others report occasional difficulty navigating insurance processes.
Facilities and operations show a mix of well-maintained areas and variability. Common areas, courtyards, and grounds receive favorable comments for cleanliness and upkeep, and many units offer apartment-style layouts with kitchenettes and walk-in closets. However, room sizes vary widely; some residents occupy notably small rooms or shared kitchenette arrangements. Maintenance responsiveness is generally appreciated, but reviewers also noted ongoing renovation work and uneven maintenance standards across the building. A subset of reviews raises pest-control concerns that should be investigated as part of operational oversight.
Overall pattern and implications for prospective families: the community presents clear advantages in caregiving compassion, activity programming, and basic clinical supports. Those positives are tempered by operational challenges—primarily staffing continuity, administrative responsiveness, and variability in unit condition and size. Prospective residents and families would benefit from focused conversations during a tour about current staffing models (including agency use), recent turnover trends, pest-control measures, room dimensions, and how the administration handles family feedback and incident follow-up. Scheduling a visit that includes a meal and time in the activity areas may help assess whether the day-to-day environment aligns with expectations.
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Medicare Ratings
1·/ 5
Overall
Health Inspection
Staffing
Quality Measures
Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov
Location
Clover Health Care is located at 440 Minot Ave, Auburn, ME, 04210.
About Clover Health Care
Clover Health Care sits in a two-story building and has private rooms where people can bring their pets, and there's always someone on the support team available twenty-four hours a day if anything comes up, which brings a bit of peace of mind if you worry about needing help at odd times. The community covers many types of care, including assisted living, independent living, nursing care, memory care, hospice care, and home care, and they've been doing this work for over forty years, which means they have some experience behind them, and nearby related care options go by names like Odd Fellows Home Maine, Bolster Heights Health Care, Sarah Frye Home, and Auburn Manor Boarding Home. The place has inviting indoor and outdoor spaces like enclosed courtyards, patios, and elevated grounds with gardens, so people can get out in the sun or find a quiet corner when they want it. Folks can join in all kinds of activities, from book clubs and music programs to hobby clubs and fitness classes, plus they've got creative workshops and regular social events to help build connections with others, and anyone who lives there can use transportation for appointments, shopping trips, or off-site outings. Residents get three chef-prepared meals a day, with snacks always available at the Bistro & Bar, and the dining is restaurant-style, including private dining rooms for special meals, and menus focus on balanced nutrition but aim to taste good too. Housekeeping, laundry, and on-site maintenance are included, so daily chores don't pile up, and for those who want a bit more, amenities like whirlpool baths, a spa, and a beauty shop are part of the package, with concierge-style help that includes grocery delivery and mail services. People who need help with things like bathing, dressing, or taking medicines have caring staff to support them with a smile, and the place is known for joyful, kind, and helpful staff that create a friendly feeling for everyone who moves in. Clover Health Care has memory care that offers safe spaces and therapy for people with Alzheimer's or other dementias and has special programs set up to help reduce confusion and prevent wandering, while those who need skilled nursing or short stays can count on medical help being on hand. Home health aides with Clover Home Health Hospice also provide both hospice and regular home care for seniors who'd rather stay in a familiar place. The independent living side of Clover gives active folks a worry-free, social community with their own private spaces, where they can focus on friendships and activities with less hassle. Fitness and wellness programs, physical, occupational, and speech therapies, along with activities meant to build confidence and support well-being, are all part of daily life. Clover Health Care aims to give each resident the care, comfort, and respect they want, and works to support their independence, changing care as needs change over time. People can take tours to see what daily life is like, meet the staff, or try a meal before deciding, and the goal here seems to be a simple one-to help people feel at home and respected while getting the kind of help they need each day.
People often ask...
Clover Health Care offers independent living, assisted living, memory care, and skilled nursing.
There are 3 photos of Clover Health Care on Mirador.
Yes, Clover Health Care allows residents to age in place and adjust their level of care as needed.
The full address for this community is 440 Minot Ave, Auburn, ME 04210.
No, Clover Health Care does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Maine, the DHHS Division of Licensing & Certification licenses assisted living and residential care facilities, posting statements of deficiency and plans of correction.
License number
249900
Facility type
Nursing Home
Inspection Reports
27
Reports
148
Citations
21
Complaints
3
Years
13 Jan 2026Complaint
13 Jan 2026Complaint
Determined substantial compliance following an unannounced visit conducted for a complaint investigation.
09 Oct 2025Complaint
09 Oct 2025Complaint
Found deficiencies in medication management, inventory reconciliation, staff evaluations, RN coverage, service planning, and infection control; corrective measures outlined.
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09 Oct 2025Complaint
09 Oct 2025Complaint
Identified multiple deficiencies in medication omissions reporting, resident belongings inventories, service planning involvement, staff evaluations, RN services, and food handling.
7.12.3Medications and Treatments
11.1.2Administrative and Resident Records
12.3Standards for Resident Care Service Plan
13.5Staffing
13.9Staffing Registered nurse services
15.10.8Sanitation/dietary services
30 Jun 2025Complaint
30 Jun 2025Complaint
Investigated follow-up found deficiencies in neurological assessments after unwitnessed falls, kitchen sanitation and labeling issues, and QA program effectiveness.
CFR 483.25Quality of care
CFR 483.60(i)(1)-(2)Food safety/handling and procurement
CFR 483.75QAPI/QA Improvement Activities
17 Jun 2025Renewal
17 Jun 2025Renewal
Determined substantial compliance with emergency preparedness requirements.
16 Jun 2025Complaint
16 Jun 2025Complaint
Investigated the reported incident and found no deficiencies.
09 May 2025Complaint
09 May 2025Complaint
Identified multiple deficiencies across resident rights, care planning, safety, and environmental maintenance.
—Dining practices and serving
—Right to formulate an advance directive
—Facility environment maintenance and housekeeping
—PASRR evaluation
—Baseline care plans and ADL goals
—Safe smoking practices and CPAP documentation
—IDT scheduling within 7 days of MDS
—Pre-appointment testing and unwitnessed falls
—Medication safety and resident smoking safety
—Respiratory care equipment and monitoring
—Dialysis monitoring and assessments
—CNA annual evaluations
—Medication storage and bedside meds
—Nursing documentation and ADL monitoring
—Sanitation around back kitchen and dumpsters
—CNA documentation accuracy
—Enhanced barrier precautions
—QAPI training
09 May 2025Complaint
09 May 2025Complaint
Investigation found multiple deficiencies across safety, care planning, infection control, and records, including an immediate jeopardy due to hot water hazards that affected resident safety.
CFR 483.25(d)(1)-(2)Free of Accident Hazards/Supervision/Devices
CFR 483.10(a)-(b)Resident Rights/Exercise of Rights
CFR 483.60(i)(4)Dispose Garbage and Refuse Properly
CFR 483.20(f)(5), 483.70(h)Resident Records - Identifiable Information
CFR 483.80Infection Prevention & Control
CFR 483.95(d)QAPI Training
06 May 2025Renewal
06 May 2025Renewal
Identified multiple deficiencies related to emergency preparedness and life-safety, including failure to update and implement the emergency plan, lacking coordination with authorities, and numerous fire/safety code violations.
42 CFR 483.73(a) Emergency Preparedness PlanEmergency Preparedness Plan annual review
42 CFR 483.73(a)(4) Emergency Plan; cooperation and collaboration with emergency preparedness officialsCooperation and collaboration with emergency officials
42 CFR 483.73(a) Emergency Preparedness PlanSubsistence needs for staff and patients
42 CFR 483.73(a) Emergency Preparedness PlanSubsistence needs for staff and patients in evacuation/shelter
42 CFR 483.73(b)(8), 42 CFR 483.73(c)Communication plan and waiver role
42 CFR 483.73(d)EP Training and Testing
42 CFR 483.73(d)Emergency preparedness training/testing program
42 CFR 483.73(d)EP training program specifics
42 CFR 483.73(d)(2)Exercises to test the emergency plan
NFPA 101 Life Safety Code, 2012 edition, Sections 8.2.1.3, 19.1.3.5, 8.3.3.1Interior wall and separation construction
NFPA 101 Life Safety Code, 2012 editionMeans of Egress and door hardware
NFPA 101 Life Safety Code, 2012 editionDelayed egress and signage
NFPA 101 Life Safety Code, 2012 editionDischarge from exits
NFPA 96 and NFPA 101, 2012 editionCooking facilities and fire protection
NFPA 101 Life Safety Code, 2012 editionSprinkler system installation
NFPA 101 Life Safety Code, 2012 editionSprinkler system and fire protection coverage
NFPA 101 Life Safety Code, 2012 editionSmoke barrier and openings
NFPA 101 Life Safety Code, 2012 editionFire drills frequency and timing
NFPA 101 Life Safety Code, 2012 editionSmoking regulations and designated areas
NFPA 101 Life Safety Code, 2012 editionCombustible decorations
NFPA 80/ NFPA 101Maintenance, inspection and testing of doors
NFPA 70/NFPA 99Electrical systems - other and labeling
NFPA 99 and NFPA 70Electrical systems - maintenance/testing
NFPA 99/NFPA 110Generator inspection and testing
NFPA 99/NFPA 70Power cords and hospital-grade equipment
NFPA 99/NFPA 70Power strips and extension cords
NFPA 99/11.3.1 et al.Gas cylinder storage and labeling
06 May 2025Renewal
06 May 2025Renewal
Identified numerous deficiencies in emergency preparedness and life-safety, including outdated plans, missing coordination with authorities, and widespread fire-safety and electrical-system issues.
42 CFR 483.73(a)Emergency Preparedness Plan
42 CFR 483.73(a)(4)Process for cooperation and collaboration with emergency officials
42 CFR 483.73(b)(1)Subsistence Needs for Staff and Patients
42 CFR 483.73(b)(3)Policies for Evacuation and Primary/Alternate Communications
42 CFR 483.73(b)(8)Role Under a Waiver Declared by Secretary
42 CFR 483.73(c)Development of Communication Plan
42 CFR 483.73(d)EP Training and Testing
42 CFR 483.73(d)EP Training Program
42 CFR 483.73(d)(2)EP Testing
NFPA 101 Life Safety Code 2012 edition, 16/19.1.3.2Multiple Occupancies – Construction Type
NFPA 101 Life Safety Code 2012 edition, 19.1.6.4/19.1.6.5Interior Nonbearing Wall Construction
NFPA 101 Life Safety Code 2012 edition, 19.2.2/7.1.10Means of Egress – General
NFPA 101 Life Safety Code 2012 edition, 19.3.5Sprinkler System – Installation
NFPA 101 Life Safety Code 2012 edition, 9.7/4.3Sprinkler System – Maintenance and Testing
NFPA 101 Life Safety Code 2012 edition, 19.7.1.4–19.7.1.7Fire Drills
NFPA 99 / NFPA 70 (NFPA 70.4.3/ NFPA 99-6.3.2.6.3.6)Electrical Systems – Maintenance and Testing
15 Apr 2025Complaint
15 Apr 2025Complaint
Investigated complaint ME00050972 and concluded substantial compliance with applicable long-term care requirements.
27 Mar 2025Complaint
27 Mar 2025Complaint
Investigated and determined in compliance with applicable regulations after a complaint review.
11 Mar 2025Complaint
11 Mar 2025Complaint
Verified compliance with long-term care requirements after a follow-up visit.
22 Jan 2025Complaint
22 Jan 2025Complaint
Found numerous deficiencies involving resident rights and safety, staffing, food safety, and infection control. These issues indicated noncompliance with federal requirements.
Investigated the complaint and concluded substantial compliance with the applicable requirements; no deficiencies were cited.
23 Oct 2024Complaint
23 Oct 2024Complaint
Determined substantial compliance with applicable regulations; no deficiencies were found.
24 Jun 2024Complaint
24 Jun 2024Complaint
Investigated complaints and determined substantial compliance.
18 Apr 2024Complaint
18 Apr 2024Complaint
Concluded compliance with applicable long-term care requirements after follow-up visits.
26 Mar 2024Renewal
26 Mar 2024Renewal
Found substantial compliance with federal emergency preparedness requirements and life-safety code standards.
19 Mar 2024Complaint
19 Mar 2024Complaint
Found no deficiencies. Investigated a reported incident to determine compliance with applicable Medicare/Medicaid requirements.
19 Mar 2024Complaint
19 Mar 2024Complaint
Investigated a complaint and concluded substantial compliance.
09 Feb 2024Complaint
09 Feb 2024Complaint
Investigated a complaint-driven and standard survey; found deficiencies across resident rights, care planning, infection control, nutrition, medication management, and environmental safety.
42 CFR 483.10(a)(1)-(2)Resident Rights/Exercise of Rights
42 CFR 483.70(i)Resident Records - Identifiable Information
42 CFR 483.80Infection Prevention & Control
42 CFR 483.95(g)Required In-Service Training for Nurse Aides
09 Feb 2024Complaint
09 Feb 2024Complaint
Investigation identified multiple deficiencies across resident rights, safety, privacy, infection control, and administrative processes, indicating broad noncompliance with regulatory requirements.
§483.10(b)(1)-(2); §483.10(e)(3)Resident rights: freedom from interference and reasonable accommodations
§483.10(e)(3); §483.10(g)(17)-(18)Bed safety accommodations and monitoring
§483.10(g)(17)-(18); §483.70(i)Medicare/Medicaid notice of non-coverage and record-keeping
§483.10(h); §483.10(i)Resident privacy and confidential records
§483.10(i); §483.12(c); §483.12(c)(2)-(4)Safe, clean, and homelike environment; investigation of abuse
§483.12(c)(2)-(4)Investigation of alleged medication diversion
§483.15(d)(1)-(2)Bed-hold notices and transfer notices
§483.21(b)(1)-(3)Care plans and Enhanced Barrier Precautions documentation
§483.21(b)(2)(i)-(iii)Care plan development, interdisciplinary involvement, and revisions
§483.25(i); §483.80(a)(1)-(2)Respiratory care equipment management
§483.35(g)Public posting of nurse staffing information
§483.45(a)-(d); §483.45(b)Controlled substances: records and administration
§483.45(g)-(h)Labeling and storage of drugs; labeled/expired items
§483.55; §483.60Dental services: dentures and referrals
§§483.60(i); §483.55; §483.45Food safety, storage, and temperature logging
§§483.70(i); §483.80(a)-(f)Enhanced Barrier Precautions documentation in medical records
§§483.80(a)(1)-(2); §483.80(e); §483.80(f)Infection control program and practices
§§483.95(g)(1)-(4)Nurse aide in-service training and competency
06 Feb 2024Renewal
06 Feb 2024Renewal
Investigated deficiencies related to fire safety drills and handling of soiled linen; observed issues with fire door inspections and storage in corridors, with no residents harmed.
NFPA 101 Life Safety Code, 2012 Edition; 19.7.1.4 through 19.7.1.7; NFPA 80Continued From page 2 - Fire drills and emergency readiness
NFPA 101 Life Safety Code, 2012 Edition; CFR(s): NFPA 101Continued From page 4 - Linen/Trash storage and related areas
NFPA 101 Life Safety Code, 2012 Edition; 19.7.1 (and related sections)Continued From page 5 - Fire door inspections
06 Feb 2024Renewal
06 Feb 2024Renewal
Identified several life-safety deficiencies including hazardous areas protection, missing 2023 fire drill documentation, non-rated or mis-labeled doors, and improper container storage.
NFPA 101 Life Safety Code, 2012 Edition, Sections 19.3.2.1, 19.3.5.9Hazardous Areas - Enclosure
NFPA 101Fire Drills
NFPA 101Maintenance, Inspection & Testing - Doors
NFPA 101Soiled Linen and Trash Containers
05 Dec 2023Complaint
05 Dec 2023Complaint
Concluded that there was substantial compliance with applicable requirements. No deficiencies were identified.
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Mirador Living is not affiliated with the owner or operator(s) of Clover Health Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Clover Health Care directly. There is no cost for this service. We are compensated by the community you select.
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