St. Mary's D'Youville Pavilion

    102 Campus Ave, Lewiston, ME 04240
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.90·(29)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.8
    • Meals

      1.0
    • Amenities

      2.9
    • Value

      1.0

    Pros

    • Compassionate nurses and CNAs
    • Excellent hospice support
    • Individual attention on a small resident unit
    • Physician updates and family engagement
    • Friendly, professional staff
    • Positive experiences with long-term care and rehabilitation

    Cons

    • Inconsistent bathing and incontinence-care routines
    • Variable response times and staffing coverage
    • Gaps in medication oversight and physician communication
    • Transfer-safety and fall-prevention practice gaps
    • Inconsistent rehabilitation planning and therapy coordination
    • Management, social-work, and complaint-response weaknesses
    • Concerns about financial transparency and end-of-life safeguards

    Summary of reviews

    Feedback about care at St. Mary's D’Youville Pavilion is sharply mixed. Some families describe attentive, respectful care, including a small unit where staff provided individual attention and a physician kept family members informed. Other accounts describe inconsistent personal care, delayed responses to requests, and concerns about medication oversight and access to clinicians. One family reported a severe pressure injury and inadequate preventive care, while another described concerns about bathing and incontinence-care routines. These accounts point to uneven experiences rather than a consistent standard across all residents.

    Staff experiences also vary. Positive comments praise nurses, CNAs, doctors, and hospice staff for being caring and supportive. Critical accounts cite staffing shortages, limited weekend coverage, concerns about staff training, and management or social-work responses that families found inadequate. Families also describe delays in getting questions or complaints addressed. Two accounts raise serious allegations involving financial oversight, family access, and end-of-life safeguards; these are individual family claims and cannot be independently verified from the reviews.

    Dining feedback is limited. One detailed account raised concerns about supervision and assistance for residents who needed help eating. Reviews provide little information about menus or food quality. There is similarly little detail about activities or recreational programming, so the available comments do not establish how regularly these are offered. Rehabilitation feedback is mixed, with one family describing a successful placement and another criticizing therapy planning and coordination.

    Comments about the physical environment are sparse: one reviewer criticized cleanliness and organization, while other reviews offer general praise without specific facility details. Overall, the most consistent concerns involve personal-care routines, responsiveness, staffing, and communication with families. Prospective residents and families may wish to ask about staffing and weekend coverage, call-response practices, personal-care schedules, rehabilitation plans, complaint follow-up, and financial procedures, and to discuss how the facility coordinates care and communication at the end of life.

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    Medicare Ratings

    3·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    St. Mary's D'Youville Pavilion is located at 102 Campus Ave, Lewiston, ME, 04240.

    About St. Mary's D'Youville Pavilion

    St. Mary's D'Youville Pavilion is a large non-profit nursing home and rehab center in Lewiston, Maine, that's owned by St. Mary's Health System and affiliated with Covenant Health, and it has served the community for years with elder care services, independent living, memory care, short-term rehabilitation, and long-term care options. The facility has 210 certified beds, usually caring for about 171 residents each day, and it's known as one of the biggest nursing homes north of Boston, offering a wide range of medical and specialty services like cardiology, wound care, neurology, sleep disorder treatment, pediatrics, and gynecology, plus behavioral health for both adults and adolescents, with programs like the Center for Recovery and Day Hospital Program. It's got features for residents with dementia and Alzheimer's, with a unit called Marguerite's Garden, along with a skilled care unit certified by Medicare and a state-of-the-art rehabilitation center for those recovering from injuries or surgeries, plus services for folks who want an active, independent lifestyle with 128 private apartments through St. Mary's Residences.

    The leadership team includes Stephen Grubbs, Steven Jorgensen, and Joseph Marino, and the facility has been managed under their guidance in recent years. The Pavilion has a nurse turnover rate of 65.7%, which is higher than the state average, and residents get 3.63 nurse hours per day, which sits below the state's typical amount. Recent inspection reports show two infection-related deficiencies, and the site has a history of infection control concerns, though they do run infection prevention programs for safety. Safety and security matter here, with locked entrances and visiting options for families, and the staff works to offer individual care plans, help residents with daily activities, and keep folks active with daily Mass, gardens, a salon, social events, and outings. The Pavilion follows policies for privacy, non-discrimination, and HIPAA, and provides spiritual care and a focus on supporting dignity and purpose for residents. Residents and families can find resources, schedule visits or tours, and meet staff, and there's also a focus on being age-friendly through the 4Ms framework of What Matters, Medication, Mentation, and Mobility, trying to tailor care to each resident's wishes and needs. Services include rehabilitation, specialized wound care, infusion, endoscopy, vascular surgery, occupational health, diagnostics like mammography and lab services, along with support for behavioral and mental health, and there are community programs aimed at supporting seniors and the wider community with continued health and wellness.

    People often ask...

    St. Mary's D'Youville Pavilion offers assisted living, memory care, and skilled nursing.

    There are 12 photos of St. Mary's D'Youville Pavilion on Mirador.

    The full address for this community is 102 Campus Ave, Lewiston, ME 04240.

    No, St. Mary's D'Youville Pavilion does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Maine, the DHHS Division of Licensing & Certification licenses assisted living and residential care facilities, posting statements of deficiency and plans of correction.

    License number249893
    Facility typeNursing Home

    Inspection Reports

    25

    Reports

    9

    Type A Citations

    0

    Type B Citations

    16

    Complaints

    3

    Years

    29 May 2025Renewal
    Verified compliance with applicable long-term care requirements on a follow-up visit conducted after a prior deficiency.
    28 Mar 2025Complaint
    Investigated complaints and found multiple deficiencies related to environment, care planning, oxygen therapy, safety, dialysis, respiratory care, medication security, trauma-informed care, and quality oversight.
    • Type A42 CFR 483.10(i)Safe Environment
    • Type A42 CFR 483.21(a)Baseline Care Plan
    • Type A42 CFR 483.25Quality of Care
    • Type A42 CFR 483.25(d)Safe/Free of Accident Hazards; Supervision/Devices
    • Type A42 CFR 483.25(i)Respiratory Care and Suctioning
    • Type A42 CFR 483.25(l)Dialysis
    • Type A42 CFR 483.25(m)Trauma-Informed Care
    • Type A42 CFR 483.45Label/Store Drugs and Biologicals
    • Type A42 CFR 483.75(g) and 483.80(c)Quality Assurance/Infection Prevention; IP Participation
    28 Mar 2025Complaint
    Identified deficiencies across environmental cleanliness, baseline care planning, medication management, and governance, and outlined corrective actions.
    • CFR 483.10(i)(1)-(7)Safe/clean/comfortable/homelike Environment
    • CFR 483.21(a)(1)-(3)Baseline Care Plan
    • CFR 483.25(m)Trauma-Informed Care
    • CFR 483.25(i)Storage of Drugs and Biologics
    • CFR 483.75QAPI Committee
    • CFR 483.25(d)(1)-(2)Free of Accident Hazards/Supervision/Devices
    26 Mar 2025Renewal
    Found multiple life-safety deficiencies affecting means of egress, emergency lighting, exit signage, fire protection systems, and smoke barrier construction.
    • NFPA 101 Life Safety Code sections 18.2.1; 19.2.1; 7.14.1Means of Egress - General
    • NFPA 101 Life Safety Code sections 19.2.2.2.8(2); 7.2.1.6.2; 19.2.2.2.4; 19.2.2.2.5.2; 7.2.1.6Egress Doors - Latching and Locking
    • NFPA 101 7.9.3; 19.2.9.1Emergency Lighting
    • NFPA 101 7.10.5.2.1; 19.2.10.1Exit Signage
    • NFPA 72; NFPA 101 9.6.1.5.3; 19.3.4.1Fire Alarm System - Testing and Maintenance
    • NFPA 13; NFPA 101 19.3.7.3; 8.6.7.1Sprinkler System - Installation
    • NFPA 101 18.2.2.2.5; 19.2.2.2.5.2; 7.2.1.6Sprinkler System - Maintenance and Testing
    • NFPA 101 19.3.7.3; 8.5.7.1Subdivision of Building Spaces - Smoke Barrier Construction
    • NFPA 101 6.3.3.2.4; NFPA 99Electrical Systems - Maintenance and Testing
    • NFPA 110; NFPA 111Electrical Systems - Essential Electrical System Maintenance and Testing
    26 Mar 2025Renewal
    Found multiple life-safety and emergency-readiness deficiencies, including blocked egress paths, noncompliant door locking, unlit exit signage, untested emergency systems, and sprinkler/electrical concerns.
    • NFPA 101 Life Safety Code, 2012 Edition; 18.2.1, 19.2.1, 7.1.10.1Means of Egress - General
    • NFPA 101 Life Safety Code, 2012 Edition; 18.2.2.2.5.1, 18.2.2.2.6, 19.2.2.2.5.1, 19.2.2.2.6, 7.2.1.6Egress Doors
    • NFPA 101 Life Safety Code; 7.9.3, 19.2.9.1Emergency Lighting
    • NFPA 101 Life Safety Code; 7.10.5.2.1, 19.2.10Exit Signage
    • NFPA 70, NFPA 72; NFPA 101 (9.6.1.5.3, 19.3.4.1)Fire Alarm System - Testing and Maintenance
    • NFPA 13; NFPA 101 19.3.5.1–19.3.5.10; 8.3.2.5, 8.5.7.1Sprinkler System - Installation
    • NFPA 25; NFPA 101 19.3.5; 4.3.1, 5.2.1.1.1, 9.7.5, 9.7.7, 9.7.8Sprinkler System - Maintenance and Testing
    • NFPA 101; NFPA 101 19.3.7.3, 8.6.7.1Subdivision of Building Spaces - Smoke Barrier Construction
    • NFPA 80; NFPA 101 19.7.6, 8.3.3.1; 5.2, 5.2.3Maintenance, Inspection & Testing - Doors
    • NFPA 99; NFPA 70; NFPA 110; NFPA 6.3.4 (context present in document)Electrical Systems - Maintenance and Testing (Receptacles)
    • NFPA 110; NFPA 99; NFPA 70 (as referenced in survey)Electrical Systems - Essential Electric System
    27 Feb 2025Complaint
    Confirmed compliance with applicable long-term care requirements after a follow-up visit.
    02 Jan 2025Complaint
    Found failures in infection prevention and control related to one resident on contact precautions.
    • CFR 483.80(a)(1)(2)(4)(e)(f)Infection Prevention & Control
    02 Jan 2025Complaint
    Identified deficiencies in infection prevention and control, including improper PPE use for a resident on contact precautions during on-site observations.
    • 42 CFR §483.80Infection control
    01 Aug 2024Complaint
    Investigated the complaint and found no deficiencies; determined compliance with applicable requirements.
    02 Jul 2024Complaint
    Concluded compliance with applicable long-term care requirements.
    01 May 2024Renewal
    Investigated a follow-up visit and found substantial compliance with applicable federal requirements.
    21 Mar 2024Renewal
    Found deficiencies in housekeeping/maintenance, food safety labeling, and QAPI oversight.
    • 42 CFR 483.10(i)Safe/Clean/Comfortable/Homelike Environment
    • 42 CFR 483.60(i)(2)Food Safety – Storage/Protection
    • 42 CFR 483.75QAPI/QAA Improvement Activities
    21 Mar 2024Renewal
    Found multiple deficiencies affecting environment, food handling, and quality-improvement processes during the visit. Documented items show notable non-compliance with several regulatory requirements.
    • §483.10(i)(4)Private closet space
    • §483.10(i)(5)Adequate lighting
    • §483.10(i)(6)Temperature levels
    • §483.10(i)(7)Sound levels
    • §483.60(i)(1)-(2)Food procurement and storage/sanitary
    • §483.75(d)(1)QAPI plan—performance improvement actions
    • §483.75(d)(2)QAPI plan—system-wide actions
    • §483.75(c)(1)Quality assessment and assurance
    11 Mar 2024Complaint
    Found no deficiencies after investigating a complaint.
    04 Mar 2024Renewal
    Determined substantial compliance with emergency preparedness requirements.
    26 Jan 2024Complaint
    The inspection identified multiple deficiencies in areas including advance directives, care planning, infection control, environment, and medication management, with a plan to correct the issues.
    • 483.10(c)(6)(8)(g)(12)(i)-(v)Request/Refuse/Discontinue Treatment-Advance Directive
    • 483.10(i)(1)-(7)Safe/Clean/Comfortable/Homelike Environment
    • 483.20(b)(2)(ii)Comprehensive Assessment After Significant Change
    • 483.21(b)(1)(3)Develop/Implement Comprehensive Care Plan
    • 483.25Quality of Care
    • 483.25Free from Unnecessary Psychotropic Meds/PRN Use
    • nullDrug Regimen Review, Report Irregular, Act On
    • 483.80(a)(1)(2)(4)(e)(f)Infection Prevention and Control
    26 Jan 2024Complaint
    Found multiple deficiencies in advance directives, care planning, infection control, medications, nutrition handling, and the environment, showing noncompliance with federal long-term care requirements.
    • 42 CFR 483.10(c)(6), 483.10(c)(8), 483.10(g)(12)Advance directives information and status updates
    • 42 CFR 483.10(i)(1)-(7)Safe environment; housekeeping and maintenance
    • 42 CFR 483.20(b)(2)(ii)Comprehensive assessment after significant change
    • 42 CFR 483.21(a)(1)-(3)Baseline care plan timing
    • 42 CFR 483.21(b)(1)-(3)Comprehensive care plan development and inclusion of services
    • 42 CFR 483.21(b)(2)(i)-(iii)Timely care plan revision after assessment
    • 42 CFR 483.25Quality of care
    • 42 CFR 483.45(c)(1)-(5)Drug regimen review; action on irregularities
    • 42 CFR 483.45(e)(1)-(5)Free from unnecessary psychotropic meds; PRN use
    • 42 CFR 483.60(i)(1)-(2)Food procurement, storage, handling safety
    • 42 CFR 483.80Infection prevention and control
    24 Jan 2024Renewal
    Identified life-safety and maintenance deficiencies during a survey, including issues with exits, hazardous enclosures, sprinkler systems, and equipment maintenance.
    • CFR(s): NFPA 101Discharge from Exits
    24 Jan 2024Renewal
    Identified multiple life-safety deficiencies including exits, vertical openings, hazardous area enclosures, fire alarm initiation, sprinkler installation, smoke barrier doors, and utility systems requiring corrective actions.
    • NFPA 101Discharge From Exits
    • NFPA 101Vertical Openings - Enclosure
    • NFPA 101Hazardous Areas - Enclosure
    • NFPA 101Fire Alarm Initiation
    • NFPA 101Sprinkler System - Installation
    • NFPA 101Subdivision of Building Spaces - Smoke Barrier Doors
    • NFPA 101Utilities - Gas and Electric
    • NFPA 101Rubbish Chutes, Incinerators, and Laundry Chutes
    • NFPA 101Fire Drills
    • NFPA 101Gas and Vacuum Piped Systems
    • NFPA 101Electrical Systems - Essential Electric System Maintenance & Testing
    • NFPA 101Fire Drills (additional note)
    21 Nov 2023Complaint
    Concluded substantial compliance with federal long-term care requirements after an unannounced visit. No deficiencies were cited.
    01 Nov 2023Complaint
    Verified no deficiencies were found after investigating the complaint.
    25 Aug 2023Complaint
    Determined substantial compliance with federal requirements for long-term care facilities after an unannounced follow-up visit.
    02 Aug 2023Complaint
    Found no deficiencies.
    12 Jul 2023Complaint
    Identified deficiencies in daily living care for residents, including inadequate personal hygiene and debris under fingernails observed on multiple residents.
    • 483.24(a)(2)ADL Care Provided for Dependent Residents
    12 Jul 2023Complaint
    Investigated complaint and found deficiencies in ADL care related to personal hygiene for residents; evidence of inadequate face cleaning and nail hygiene during two survey days.
    • 42 CFR 483.24(a)(2)ADL Care Provided for Dependent Residents

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    Mirador Living is not affiliated with the owner or operator(s) of St. Mary's D'Youville Pavilion. The information above has not been verified or approved by the owner or operator. For exact information, please contact St. Mary's D'Youville Pavilion directly. There is no cost for this service. We are compensated by the community you select.

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