Charter Senior Living of Dedham

    391 Common St, Dedham, MA 02026
    • Assisted Living
    • Memory Care

    Caring staff and serene community

    I'm very pleased with my experience - the staff are genuinely caring and accessible (Heather and Elaine especially), communication is excellent, and leadership is responsive. The facility and grounds are spotless and serene, meals are varied, and residents enjoy abundant programs and a warm, family-like community that gives us real peace of mind.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • 24-hour nursing
    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program
    • Physical therapy
    • Preventative health screenings
    • Rehabilitation program
    • Respite program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision
    • Same day assessments

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Parkinson's care
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Family private dining rooms
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Family education and support services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Continuing learning programs
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.56·(96)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.4
    • Staff

      4.6
    • Meals

      4.4
    • Amenities

      4.4
    • Value

      3.2

    Pros

    • Compassionate, engaged caregiving staff
    • Responsive nursing leadership and management
    • Strong family communication and move-in support
    • Extensive, varied activities program
    • Frequent outings and off-site events
    • Attractive, recently renovated facility and grounds
    • Spacious apartments and common areas
    • Clean and well-maintained environment
    • Tasteful, hotel-like décor and furnishings
    • Active social environment with resident engagement
    • Personalized attention for celebrations and family needs
    • Robust infection-control and testing practices
    • Rehabilitation and wellness programming
    • Pet-friendly visitation accommodations
    • Dining variety with chef-driven offerings (pre-COVID)

    Cons

    • Inconsistent meal quality and preparation
    • Memory-care staffing instability
    • High staff turnover and continuity gaps
    • Inconsistent personal-care routines (bathing, prompting)
    • Communication lapses and back-and-forth messaging
    • Perceived inequitable resident treatment
    • Occasional maintenance and equipment interruptions
    • Odor concerns in some common areas
    • Location distant from nearby amenities
    • Above-average pricing

    Summary of reviews

    Charter Senior Living of Dedham draws strong praise for its caregiving culture and physical environment. Families and residents commonly describe staff as compassionate, personable, and invested in residents’ wellbeing; nursing leadership and several program managers receive specific positive mention. Move-in support and ongoing family communication are frequently cited as strengths, with examples of personalized attention such as virtual birthday celebrations and proactive outreach during visits. The community presents as clean, renovated, and hotel-like, with spacious common areas and apartments that many find comfortable and well appointed.

    The activities program and social life are consistently highlighted as major positives. Reviewers describe a broad calendar of offerings — daily exercise classes, games, music, field trips and regular outings — that support active, engaged living. Families note both on-site entertainment and off-site excursions (including larger outings) that contribute to resident engagement and morale. Wellness and rehabilitation programming are also referenced positively, and the community appears to emphasize social connection and routine engagement.

    Dining and food receive mixed feedback. Many reviewers praise variety, presentation, and chef-driven meals (particularly pre-COVID), and several cite attractive dining venues and sociable meal experiences. At the same time, commenters mention inconsistent meal quality and preparation at times, with occasional dissatisfaction about current menu execution. Maintenance and operational issues appear sporadic — there are isolated mentions of elevator interruptions and localized odor concerns — that suggest occasional facility maintenance gaps rather than pervasive poor upkeep.

    The most notable pattern of concern centers on staffing consistency, particularly in the memory-care unit. While memory-care leadership and individualized programming are praised in some accounts, other families report understaffing, frequent employee turnover, and gaps in day-to-day continuity that affect personal-care routines and resident supervision. Related operational issues include inconsistent bathing/prompting schedules and periodic confusion around aide assignments. Communication quality is generally strong but not uniform; several families noted helpful frontline and administrative staff while others described back-and-forth messaging or billing-related worries.

    Overall, Charter Senior Living of Dedham is characterized by a welcoming, well-maintained physical setting and an active social program supported by many engaged staff members. Prospective residents and families should weigh the facility’s strengths in community life, maintenance, and leadership responsiveness against recurring concerns about staffing stability in memory care, occasional operational inconsistencies, and pricing. For assisted living residents seeking an active, service-oriented environment the community frequently meets expectations; for those with advanced memory-care needs, an in-person assessment focusing on current staffing levels and continuity of care is advisable before decision-making.

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    Location

    Map showing location of Charter Senior Living of Dedham

    Charter Senior Living of Dedham is located at 391 Common St, Dedham, MA, 02026.

    About Charter Senior Living of Dedham

    Charter Senior Living of Dedham sits at 391 Common Street in a quiet area near Wilson Mountain Reservation and the Charles River, where visitors are welcome at any time, day or night, which is handy for families with different schedules, and the community itself used to be known as The Linden at Dedham before Charter Senior Living took on the management, so there's a bit of history woven into the building's colonial-style charm and now they're busy with renovations both inside and out, keeping the building tidy with its lush landscaping, comfortable benches, and inviting doors, and when folks come inside they'll see the rooms and halls done up with soft colors, nice seating, bookshelves, and spaces where residents can relax or mingle, whether it's in the library, the TV lounge, or common rooms that are easy to move around in, even for people using walkers or wheelchairs.

    The staff at Charter Senior Living of Dedham know the residents and their families by name, often staying for years, which helps with the promise they make to provide respectful, personal care for everyone, whether someone's there for independent living, assisted living, memory care, or a short-term stay or respite visit, and all these services fit under the idea of "age-in-place," meaning seniors don't have to move just because their needs change, so if things like nursing or rehab are needed, or even adult day care or help at home, those supports are part of the care plan, which the staff carefully tailors for each resident so no one feels left out or overlooked.

    Life here stays busy thanks to the signature life-enrichment programming and activities that help everyone keep bodies, minds, and spirits healthy, with armchairs and game tables making spaces where folks can play cards or visit, and for those with memory needs, there's the Flourish℠ program that's made for seniors with Alzheimer's or dementia to help them avoid confusion and stay engaged, plus there's round-the-clock nursing and a dedicated memory care manager and licensed practical nurse nearby, all in a safe, secure space that keeps residents calm and comfortable.

    The dining program means meals come out high-quality, often in an elegant room with white tablecloths, flowers, and cheerful turquoise place settings, and folks can eat with friends or alone depending on the mood, and for special occasions or visitors there are private dining spaces, and the housing options range from cozy studios with their own kitchenette and sitting area-a good spot for reading or having a cup of coffee-to one-bedroom layouts filled with natural light and comfortable beds, and families notice little touches everywhere, from the activity rooms to the baby grand piano in the music room, and there's always something happening, with events like The Taste of Neponset Region or regional restaurant weeks connecting the residents to the wider Dedham area.

    Charter Senior Living of Dedham partners with groups like the Elder Care Alliance and supports programs with the MSBDC, giving both residents and their families access to resources, coupons, and even discounts at places like Staples, showing how they like to keep people tied in to the community beyond their four walls, and pets are close by, Wi-Fi's up and running, and everyone has access to salon services right inside, so folks can get a trim or a bit of pampering without leaving the building, so when you step back and look at everything, it's clear Charter Senior Living of Dedham aims to be a welcoming, well-kept place where seniors can find support at every stage, live with dignity and enjoy both quiet time and good company under caring eyes.

    About Charter Senior Living

    Charter Senior Living of Dedham is managed by Charter Senior Living.

    Founded in 2016 as a family-owned senior living organization, Charter Senior Living has rapidly emerged as a significant player in the American senior care industry. Headquartered in Naperville, Illinois, the company operates more than 61 communities across 15 states, including Connecticut, Massachusetts, Kentucky, Wisconsin, North Carolina, and Illinois. Under the leadership of CEO and co-founder Keven Bennema and his wife Kim, Charter has distinguished itself through a unique hands-on approach where leadership travels in an RV to personally visit communities, embodying their commitment to authentic connection and family-centered care.

    People often ask...

    Charter Senior Living of Dedham offers competitive pricing, with rates starting at a cost of $5,045 per month.

    Charter Senior Living of Dedham offers assisted living and memory care.

    There are 48 photos of Charter Senior Living of Dedham on Mirador.

    The full address for this community is 391 Common St, Dedham, MA 02026.

    No, Charter Senior Living of Dedham does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Charter Senior Living of Dedham. The information above has not been verified or approved by the owner or operator. For exact information, please contact Charter Senior Living of Dedham directly. There is no cost for this service. We are compensated by the community you select.

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