Victoria Haven

    137 Nichols St, Norwood, MA 02062
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Homey facility attentive helpful staff

    I placed my parent in this small, nicely furnished, homey facility and I'm very happy with the experience. Admissions and the head nurse were on top of things and incredibly helpful, staff are friendly and attentive, and there are plenty of activities (singing, a planned men's club) so it never feels hospital-like.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.25·(4)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.3
    • Meals

      3.0
    • Amenities

      3.0
    • Value

      3.3

    Pros

    • Attentive, friendly caregiving staff
    • Responsive admissions process and nursing leadership
    • Tasty, generous meals
    • Home-like, small-scale environment with comfortable furnishings
    • Available social and recreational programs (singing, men's club)
    • Personable activities staff

    Cons

    • Inconsistent family–staff communication
    • Gaps in clinical issue follow-up and responsiveness
    • Under-resourced activities staffing
    • Deferred maintenance and aging facility infrastructure
    • Accessibility limitations for wheelchair users
    • Variable meal seasoning and dietary oversight
    • Limited owner engagement and oversight

    Summary of reviews

    Victoria Haven presents as a small, home-like skilled nursing center with a consistently noted strength in staff demeanor and an active admissions and nursing leadership presence. Many reviewers highlight the caregiving team as friendly and attentive; specific staff members, including nursing leadership, are described as helpful and proactive. The facility's scale and furnishings contribute to a less institutional, more domestic atmosphere that some families prefer over a hospital-style setting.

    Care quality appears mixed. Positive accounts emphasize attentive day-to-day care and responsive admissions and nursing leaders, but there are also accounts indicating gaps in clinical follow-up and responsiveness to specific medical concerns. Communication between staff and family members is cited as inconsistent — some families experience clear, timely updates while others describe scattered or incomplete communication. Prospective residents and families should clarify clinical escalation procedures and communication protocols during a tour or admission conversation.

    Dining and programming show variability. Meals are frequently described as generous and palatable, though seasoning and dietary oversight are not uniformly consistent; some reviewers mentioned overly salty preparations. Recreational offerings exist and can be robust (examples cited include singing groups and a men's club), and activities staff are described as personable. At the same time, activity coverage is constrained by staffing levels, so program frequency and variety may fluctuate depending on available personnel.

    The physical plant is a notable area of concern. Reviewers report an older, dated building with deferred maintenance issues and visible wear in some areas; these conditions have prompted comments about holes in walls, cracked flooring, and other upkeep shortfalls. Accessibility is another operational weakness: the layout and condition of some spaces are not fully wheelchair-friendly. These infrastructure constraints appear linked to perceptions of limited owner engagement and oversight around facility upkeep.

    Overall, Victoria Haven may suit families prioritizing a small, home-like environment and personable caregiving staff. However, the facility shows recurring operational weaknesses around maintenance, accessibility, activity staffing, clinical follow-up, and consistent family communication. Visitors should inspect common and resident areas for maintenance and accessibility, ask about staffing levels for activities and nursing coverage, inquire about protocols for clinical issues and family notifications, and confirm meal/dietary accommodations before making placement decisions.

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    Medicare Ratings

    2·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Victoria Haven

    Victoria Haven is located at 137 Nichols St, Norwood, MA, 02062.

    About Victoria Haven

    Victoria Haven Rehabilitation & Skilled Nursing Center sits on Nichols Street in Norwood, Massachusetts and has 31 certified beds, which means it's a small and close community where staff tend to know the residents and help them through every part of the day, whether that's bathing, dressing, transferring, or just getting around, and people can count on having a licensed nurse on site at all hours for safety and support. The staff provide skilled nursing, short-term rehabilitation after surgery or illness, long-term nursing home care, memory care programs, palliative and end-of-life care, and even assisted living services for older adults who need extra help but don't require a high level of nursing. The team handles medication, helps with non-ambulatory care, and manages activities of daily living, and for those who need rehab, they have physical, occupational, and speech therapy, plus recovery programs for residents moving between the hospital and home. The environment is home-like, with simple but comfortable furnished rooms, walking paths, garden spaces, an arts room, a salon, a community room with a phone, emergency alert systems in every amenity, and movie nights and resident activities to keep life interesting. Residents can join in with community-sponsored or resident-run events if they're looking for something to do, and there are move-in coordination services for newcomers, so families aren't left wondering what to do next. Staff also see to meals, laundry, and housekeeping, with dietary plans for people who have allergies or diabetes, plus nutritional counseling if anyone needs specific advice. Safety stays in focus, with infection control programs, fall-prevention plans, and 24-hour supervision and call systems to make sure people get help right away if something goes wrong. Victoria Haven is part of Rehab Associates and has a positive reputation, a 5-Star CMS Medicare.gov rating, and a spot on the U.S. News "Best Nursing Home" list, which shows consistency in care standards. The facility partners with the Massachusetts Healthcare Safety and Quality Consortium, uses Sepsis Smart initiatives, and has programs to reduce unnecessary antipsychotic use and promote a culture of respect and independence for everyone living there. The staff always aim to keep dignity and independence in mind, using up-to-date techniques, and try to make sure care fits each person instead of treating everyone the same. Victoria Haven accepts Medicare and Medicaid, offers post-operative care, long-term and short-term rehab, and works to keep residents as healthy and comfortable as possible while recognizing every resident's unique needs and their right to a good quality of life.

    People often ask...

    Victoria Haven offers assisted living, memory care, and skilled nursing.

    There are 1 photos of Victoria Haven on Mirador.

    The full address for this community is 137 Nichols St, Norwood, MA 02062.

    No, Victoria Haven does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Victoria Haven. The information above has not been verified or approved by the owner or operator. For exact information, please contact Victoria Haven directly. There is no cost for this service. We are compensated by the community you select.

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