Loomis Village

    20 Bayon Dr, South Hadley, MA 01075
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Caring staff, excellent dining, amenities

    I've lived here for a year and am very pleased. The staff are caring and compassionate, and the residents are wonderful - facilities are top-notch with large apartments (many with full kitchens), cottages and villas, on-site assisted living, gym and indoor pool. Dining is excellent (incredible chef and attentive wait staff), sanitation is good, and there are abundant activities, classes, shopping access and rides to the salon. It's a full, happy community I would recommend, with only minor room for improvement.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • 24-hour nursing
    • Accept incoming residents on hospice
    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Diabetes care
    • Medication management
    • Physical therapy
    • Rehabilitation program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Telephone

    Memory care community services

    • Care with behavioral issues
    • Parkinson's care

    Transportation

    • Transportation arrangement
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.64·(11)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.0
    • Meals

      5.0
    • Amenities

      4.7
    • Value

      4.6

    Pros

    • High-quality clinical and personal care
    • Clean, modern facility design
    • Exceptional dining program with attentive wait staff and chef
    • Engaged, compassionate caregiving staff
    • Robust wellness amenities (gym and indoor pool)
    • Varied housing options (apartments, cottages, villas) with large units and full kitchens
    • Active social, educational, and recreational programming
    • On-site assisted-living services and scheduled transportation to shopping and salons

    Cons

    • Inadequate staff compensation and support
    • Workforce instability linked to involuntary separations
    • Opaque or problematic corporate management practices
    • Incomplete in‑room Wi‑Fi coverage

    Summary of reviews

    Overall impression: Reviews portray Loomis Village as a well-appointed, activity-rich senior community with consistently positive feedback on direct care, dining, and physical amenities. The facility's physical environment is described as clean and modern, and many reviewers highlight a broad range of living arrangements and on-site assisted-living capacity that accommodate different needs and levels of independence.

    Care and staff: Clinical and daily-care quality is described favorably. Caregiving staff are repeatedly characterized as caring, compassionate, and attentive; reviewers emphasize visible rapport between staff and residents and note examples of dedicated service. At the same time, there are notable personnel and human-resources concerns. Reviewers raised issues about staff compensation, perceived lack of institutional support for employees, and workforce instability tied to involuntary separations; there are also allegations regarding age-related terminations of long-tenured staff. These management and staffing matters do not describe clinical care directly but suggest potential risks to continuity of caregiving and institutional knowledge.

    Dining and activities: The dining program receives strong praise for quality and service, including specific appreciation for the chef and wait staff. The community appears to offer a wide variety of social, educational, and recreational programming; amenities such as a gym, indoor pool, courses, and organized outings contribute to an active daily life. Reviewers also note an engaged resident community that enhances social opportunities.

    Facilities and logistics: Physical plant attributes are a clear strength—clean common areas, well-maintained units, and multiple housing formats (apartments with full kitchens, cottages, villas, and standalone houses) provide choice and space. Transportation options for shopping and personal services (for example, rides to salons) are available. An operational gap noted is incomplete in‑room Wi‑Fi coverage; prospective residents who require reliable in‑unit internet access should confirm current connectivity availability and planned improvements.

    Management and notable patterns: The reviews present a dual pattern: strong frontline caregiving and resident experience contrasted with concerns about institutional workforce management and corporate decision-making. Because those management issues touch staffing stability and retention, prospective residents and families may wish to ask specific questions about turnover rates, staff compensation and training, grievance and appeal processes, and plans to address in‑room connectivity. Overall, Loomis Village appears to offer a high-quality living environment and robust programming, but the organizational concerns identified by reviewers merit direct discussion during the decision process.

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    Location

    Map showing location of Loomis Village

    Loomis Village is located at 20 Bayon Dr, South Hadley, MA, 01075.

    About Loomis Village

    Loomis Village sits in South Hadley, Massachusetts, on 27 acres in the Pioneer Valley, with views of Mount Tom and the Connecticut River, and people will find it's a quiet, peaceful area with plenty of natural beauty, and the community itself offers a mix of independent living, assisted living, memory care, skilled nursing, and continuing care so there's support available for different needs as they change over time, and it's got a friendly, welcoming atmosphere, with the staff known for being kind and joyful, which most folks appreciate. Residents can get help moving from bed to wheelchair, bathing, dressing, medication management, and even monitoring insulin levels, and staff stay on site 24/7 to help during emergencies. The community also collaborates with Genesis Rehab Services to provide physical, occupational, and speech therapy, and there are licensed social workers and registered dieticians around to help with social, emotional, and nutritional needs. Accommodations include furnished apartments with Wi-Fi, air conditioning, phone service, and customizable floor plans so people can use their own furniture and decor, which gives each room a personal touch. Meals are made by gourmet chefs and meal planners, and residents don't have to worry about cooking or meal prep, and thanks to the variety of meal options, there's usually something for everyone.

    There are a lot of shared spaces and amenities like walking paths, a garden, indoor gathering areas, arts and crafts rooms, a barber and salon, a village green for celebrations like the Festival of Colours, and regular activities such as movie nights, music classes, and even guitar lessons at the Jeremy Milligan Guitar Studio, plus the Festival of Colours and annual Valentine's Day cookie sale are much-loved traditions. Residents can join leisure and recreation programs-some are social, some physical, some educational, and others are for cultural interests. On top of that, the community hosts both onsite devotional events and offsite activities so folks who want to stay involved have options. The emergency alert system adds a sense of security, and staff are ready to help at all times. The South Hadley Housing Authority offers affordable housing here and a tenant association represents the interests of the residents. Folks can choose from different floor plans or arrangements whether they want independent living, assisted living, or need more medical support, and as part of The Loomis Communities, continuing care options are available through Loomis Lakeside at Reeds Landing. Living here is meant to be worry-free, letting people focus on enjoying programs, meals, and events, and the indoor and outdoor common areas help neighbors gather and stay connected, so with all these activities, services, and a natural setting that's easy on the eyes, Loomis Village provides a steady, supportive environment for older adults who want a place to live with purpose and connection.

    People often ask...

    Loomis Village offers independent living, assisted living, memory care, continuing care retirement community, and skilled nursing.

    There are 12 photos of Loomis Village on Mirador.

    Yes, Loomis Village allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 20 Bayon Dr, South Hadley, MA 01075.

    No, Loomis Village does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Loomis Village. The information above has not been verified or approved by the owner or operator. For exact information, please contact Loomis Village directly. There is no cost for this service. We are compensated by the community you select.

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